I usually get really good service here. My ONLY complaint is that the self service machine used to…read moremake your visit faster And more convenient, has yet to work. The last time I was here, it was a long constant beep. This time it took me all the way to the payment screen, just for it not to read my card. And before anyone comes with the jokes, it happened to the person behind me as well (I had to wait and see if it worked for anyone else). Either way it goes, I wasted time at the machine and still ended up coming on the inside and standing in line behind 6 people - with 2 people at the window. Just go ahead and put an out of order sign on the machine; Save us all some time.

I made an appointment for a new passport and it told me to arrive 10 minutes early to the…read moreappointment time. I waited in line for 10 and during those 10 mins no workers were in sight, until 2 of them came out at the same time not worried about the line that has been forming. It way past my appointment time now and both of them returned in the back no where to be seen. I had enough and ended up leaving for waiting so long and watching to 2 only workers have no urgency and on top of that this man is treating everyone with attitudes and disrespect. Save your time and go to another post office.

If I could give 0 stars or even negative stars I would. This place is an absolute joke! First off,…read moreI have not moved in about 12 years. Several months ago the post office started sending some of mine and my husbands mail to my father in laws house. Not just your regular joe mail but a bill, tax docs, etc. The mail had our actual mailing address but a sticker on it to forward to my father in laws address. Then some of my teenage daughters mail started going to his address. We did not change our address!!! We have made several attempts to correct the post office's mistake with no help what so ever. They kept telling us to fill out a change of address form, but we NEVER changed our address. They fucked up and now we each need to fill out a new form? After failed attempts online, my husband went up to the post office today with several address proofs including his drivers license (with the correct address as it has never changed), mail (utility bill with his name and the address), soc. sec. card, birth certificate, in case they need proof he is who he says he is. Still an issue!!! The person assisting him said he couldn't do anything. Another employee aggressively typed something on the computer and told my husband he will receive an email for the next step. The email basically stated they couldn't verify him and to just inform everyone of an address change! ARE YOU SERIOUS? WE NEVER CHANGED OUR ADDRESS! What do we have to do to correct an issue that the Post Office created? What happens if my father in law moves and then someone else is getting our mail? Talk about risk for fraud. I will be reaching out to the Governor for help. It sucks to have to go to such lengths for something so simple. DO BETTER!!!

Sucks, ordered something from Amazon. Said they attempted delivery noone hase been here. my…read morehusband and I were sitting outside, tried to call and you can' t get thru to an agent. I will also let Amazon know they need to drop them. There has bee no mail trucks on our street all day

The lobby used to be open after hours and early in the morning. The last two times I've been there,…read morethe door has been locked while other businesses in the mall were still open. Unsure why they changed this, but if you don't get in there before 6pm, you're SOL. Tried the next closest one and the package bin was jammed. Thanks.

Horrible place rude desk agents...rude management... trying to do a verification of change of…read moreaddress ...and if they can be any more inefficient. They are ..it was like the twilight zone..these two women on the front desk... ignorant and stupid...it's these two I don't recommend this location for anything.but closure...

I went in today to try an pick up my package to be told the address had to match my id which…read moredoesn't make an sense if my picture matches the face what's the difference the she was very rude in conversing with me terrible the mail carrier didn't leave anything at my door and I waited all day so they will lie and say that they came

First of all who delivers mail at 8pm on Saturday! These delivery times are ridiculous.... the post…read morelady doesn't even put my packages on the porch properly and doesn't knock! This is the second time I've had to leave y'all a bad review. It's getting out of hand!

I have been using this stores location UPS my whole life and they are always the very best ! Today…read moreChelsea helped me , and I thought it was so great that you guys were open on Sunday . But Chelsea Caitlin and all of the other girls and that UPS Store all deserve a raise because they work very hard and very fast !

TLDR : If you told me I had 5 minutes left to live, I'd ask you to drop me off here because it…read moretakes an eternity to get your label scanned. If you're looking to do a quick drop off a package to UPS for any reason whether it's shipping across the country or for an Amazon return, let me just tell you right now this is not the location to go to. As they have it, the lines don't start at the counter the line start in the middle to back end of the store so the lines are always overpouring outside of the store resulting in people waiting in the street or on the side, blocking H&R Block . The service is something else, they make you feel almost incompetent for trying to ship a package and question your address to make you feel as if you are now gaslighted. The outrageous requirement to purchase a whole roll of tape from their overpriced sectional is mind-boggling. This is the only location I know of an all of UPS that requires you to purchase a roll of tape for just a strip in order to seal your package. I have never experienced any other location and let me tell you it just reflects poorly on the management style by doing so. In my opinion, there should be two lines while at at this location. One line for all scanning goes to ensure that everyone gets their receipt because as the review left by someone similar, they've had multiple packages be stolen and this UPS will not check the cameras or give you an excuse as to why they cannot. The other line strictly for people who are looking to send out a package. This would really streamline the service and would actually make more people feel comfortable coming here.

All I can say is this location is busy. On some days it hit or miss when you have to stand in long…read morelines. Sometimes I think they don't understand that their busy times is during people's lunch breaks and right after work gets out (around 4-5pm) in the area, that the lines are long and need more window help. So the best times are the mornings, or after 1pm to visit. I have no complaints about the staff, only that I feel sorry for them when people come up to the window and don't have their packages done properly, or understand how to packages boxes. And this makes the people in line, frustrated. I understand that sometimes there's a language barrier but maybe they should post directions in multi-languages.

Very disappointed with this location. Dropped priority packages off yesterday 12/14/19. As of today…read more12/15/19 they have yet to be scanned. These are priority packages which means they should have been scanned so people can track them. I went to the location today. They have no idea why they weren't scanned or even where they are. So my advice, make them scan package right in front of you and get a receipt if you go to this location. The staff member that was helping also could have cared less and seemed annoyed and bothered that I had questions about priority packages I paid for and they lost. Very disappointed!!

Let me be the first to say that going to the post Office…read moreusually isn't a great experience. However, if all my business was done with clerk #9 I'd stay at the post office. I'm in town visiting family and wanted to mail some last minute items I found for my dad. We walked up with a flat rate box for two small bags of pistachios and he immediately said this isn't the best option, it's going to be too expensive. He helped us find the cheapest option to get them there fast then proceeded to find us a box to ship it in. Mind you, he was the only one working but not once did he rush Or dismiss us to get through the line faster. He was very friendly smooth and helpful. Honestly we walked out of there with a complete respect for him and his professionalism as well as his work ethic. Thank you clerk 9! (I'm sorry I don't remember his name)

The Melvindale Post Office has a very large parking lot. It is easy in and easy out even during…read morebusy times because of the road it is on. Use caution, as usual. This Post Office is not open all the time and there is no access to the lobby when it is closed. Keep an eye for the time if you want desk service or any special work. What makes this Post Office unique is a drive-through window - however, according local residents the drive-through window has never actually been in operation. There are two mailboxes outside the building in the back. Both the fact that the drive-through window is not in use, though certainly a cool feature not seen every day, and that the mailboxes are at the back of the building and made for cars this Post Office gets a '3'. The folks that work here are the best!

Usually not busy so it is a good place to go but call ahead because lately, it has been closed for…read moresome reason.

I went to get a document notarized for my business the rep Andrew was great along with the other…read moreyoung lady but the managers energy was terrible, she did not greet she was very very unfriendly, definitely will not be back again. Everyone has something going on and it's essential to remember that especially being a manager at a business, it was the day of system outages, she needs to perhaps take some retraining courses on behavior, etc. Again the other two employees were great! I would dislike working with her tbh!

Fast service and always polite. Highly recommend them. I always choose this location for all my…read moreshipping needs for their outstanding and friendly service.