The United States Post Office in downtown Romulus, Michigan is easy to access.  There is plenty of…read moreparking here.  The staff here is very much interested in their work and they provide quality service here.  The building is kept neat and clean both inside and out.  It is easy to locate the materials and shipping items as the vending area is kept well stocked. The counter clerks are very good at what they do and offer a positive outlook.  It's refreshing to do business with them.  If the building is closed there are some conveniently located postal boxes right outside.  You can drop items in when walking by or even drive up if you want to.  The building is located in a quaint plaza and the traffic passing by is usually quiet and moving at a reasonable pace.

If I could give 0 stars or even negative stars I would. This place is an absolute joke! First off,…read moreI have not moved in about 12 years. Several months ago the post office started sending some of mine and my husbands mail to my father in laws house. Not just your regular joe mail but a bill, tax docs, etc. The mail had our actual mailing address but a sticker on it to forward to my father in laws address. Then some of my teenage daughters mail started going to his address. We did not change our address!!! We have made several attempts to correct the post office's mistake with no help what so ever. They kept telling us to fill out a change of address form, but we NEVER changed our address. They fucked up and now we each need to fill out a new form? After failed attempts online, my husband went up to the post office today with several address proofs including his drivers license (with the correct address as it has never changed), mail (utility bill with his name and the address), soc. sec. card, birth certificate, in case they need proof he is who he says he is. Still an issue!!! The person assisting him said he couldn't do anything. Another employee aggressively typed something on the computer and told my husband he will receive an email for the next step. The email basically stated they couldn't verify him and to just inform everyone of an address change! ARE YOU SERIOUS? WE NEVER CHANGED OUR ADDRESS! What do we have to do to correct an issue that the Post Office created? What happens if my father in law moves and then someone else is getting our mail? Talk about risk for fraud. I will be reaching out to the Governor for help. It sucks to have to go to such lengths for something so simple. DO BETTER!!!

Sucks, ordered something from Amazon. Said they attempted delivery noone hase been here. my…read morehusband and I were sitting outside, tried to call and you can' t get thru to an agent. I will also let Amazon know they need to drop them. There has bee no mail trucks on our street all day

The staff here is engaged in their work.  They are friendly and neighborly.  The parking lot is…read morekept up very well.  The lobby and entrance is clean and kept free of debris and snow during the year and inclement weather.  The postal boxes outside are in good condition too.  This post office is conveniently located in downtown Romulus.  There are parks nearby and it is an easy ride or walk to several other businesses. The building is clearly marked.  It is a little difficult to find the door at first because it is tucked behind the main facade but that allows for easy entry during inclement weather as mentioned.  The landscaping is attractive and well designed.  All in all it is a pleasure to visit this post office for my postal business.

I had an appointment scheduled today to get a passport, but my experience was very disappointing…read more After waiting in a long line, I was informed by an employee that all passport appointments had been canceled. When I asked who had canceled them, the employee simply replied, "I don't know; I was just told to inform anyone who came in that appointments were canceled." He explained that he was the only staff member working at 1 p.m. today. I understand staffing issues can arise, but there was no prior communication about the cancellation, which wasted my time and caused unnecessary frustration. Better communication and planning would go a long way in improving the customer experience.

This office is so bad it's causing me stress...the wildly varying delivery times have no excuse…read more 630 pm one day, noon the next, 4pm...it's now 330 and for the second time in a week I'm waiting on something important that I absolutely need to have by 4pm. They never answer the phone either....I just don't get it

I went in today to try an pick up my package to be told the address had to match my id which…read moredoesn't make an sense if my picture matches the face what's the difference the she was very rude in conversing with me terrible the mail carrier didn't leave anything at my door and I waited all day so they will lie and say that they came

First of all who delivers mail at 8pm on Saturday! These delivery times are ridiculous.... the post…read morelady doesn't even put my packages on the porch properly and doesn't knock! This is the second time I've had to leave y'all a bad review. It's getting out of hand!

Where's my mail. No mail for two days. I thought you delivered in rain…read more snow, sunshine bad weather? Where our mail? This is got to be the worst post office in Michigan.

Always efficient with friendly staff. The self service machines are convenient for quick return…read morepackages

Fast service. No line. Acknowledged. Never had any problems with employees. With Victoria - no…read moreheartburn. Professional.

I honestly have never had an issue at this Post Office. The lines can get long but that is the way…read moreit goes. Their customer service to me has always been fine. Never had a problem with anyone who has greeted me and have been helpful. Victoria...gem.

Certain employees at this location are rude and sarcastic. They are in desperate need of intense…read morecustomer service training. They talked down to you and make you feel humiliated. I don't believe things will change but I had to voice my opinion based on my experience to warn others

How about answering the phone to answer me about my package that says it was delivered. It says to…read morecall with a number. I called It says call the courier...it's the same number....it rings..says transferring to operator...rings and then goes to a busy signal and then hangs up! Did it every I tried calling. Must be hoping people give up about their package that wasn't delivered. Bad service!

The staff here is engaged in their work. They are friendly and neighborly. The parking lot is…read morekept up very well. The lobby and entrance is clean and kept free of debris and snow during the year and inclement weather. The postal boxes outside are in good condition too. This post office is conveniently located in downtown Romulus. There are parks nearby and it is an easy ride or walk to several other businesses. The building is clearly marked. It is a little difficult to find the door at first because it is tucked behind the main facade but that allows for easy entry during inclement weather as mentioned. The landscaping is attractive and well designed. All in all it is a pleasure to visit this post office for my postal business.