West Jet is our go to airline from the check in to boarding the flight to the wonderful flight attendant's and pilots. This time we decided to pay it forward to the crew. By thanking them all with gift cards, they work hard to keep all the passengers happy and content! That alone can be challenging with people that are just not happy to begin with. The crew were very grateful and appreciative of the gesture. We did this on both flights. To our destination and returning. This flight was Calgary to Huatulco On this flight we traveled in premium. In this section we have the following: - free lounge vouchers -priority boarding -2 carry on, One personal bag, small carry on -2 free checked -drink waiting as you get seated on the plane -very spacious relaxing seats -you receive a menu for drink and meal selections served in real glass and metal utensils on a no slip place mate - being pampered which is a nice treat on long flights. Our flight was on an early time so our meal was omelet with some sides of yogurt, fruit, cheese with a chocolate croissant and of course snacks. Which consisted of bag of chips, bag of candied nuts, chocolate bars. All included with premium fare. Our return flight was delayed in arrival by an half hour due to weather in Calgary in Huatulco. Checking in at Huatulco was easy at the WestJet counter and boarding was a breeze with priority boarding Our meal was Shepherds Pie, salad, delicious chocolate cake, with drinks We will see you all soon on our next travel destination read more

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I've been waiting in the Calgary airport for 5 hours now. At the beginning it was because of weather delays but now other west jet planes are taking off but we're stuck without a pilot. We've been delayed again and again every 30 minutes so we havent been able to go do anything else like eat dinner. It says that there is weather issues at our destination but we have family waiting at the airport for us(for 5 hours now) who have payed for parking and have confirmed that the weather is not bad. This is unacceptable that we have been told we're close to boarding for the past 5 hours to still not have a pilot while we were told one was on their way and had landed over an hour ago. We are on flight WS 277 and are extremely disappointed in westjets customer service. Edit: After waiting 7 hours our flight has been cancelled... read more

Where do I start? I did my check in the night before for all 6 flights. A turn around flight. I was late, on me, by 9 minutes for check in at the west jet counter because I had a pet flying with me. So I caught a different flight with a different airline that would keep me on schedule. I than found my other flights were delayed, so I could have gotten on my orginal flight!. When i called to cancel and get a refund for my last flight because they changed it from arriving home at 4:45pm to the next day 1pm! They said they would NOT refund me for that flight which is absolutely unprofessional and frankly screaming scam. So now I've paid for a whole new way to get home. No thanks to them. read more

WestJet - They wanted me to figure out where to stay for 19+ hrs. They should be held accountable for THERE mistake! - Airlines Near Me - Calgary, Alberta

Yelp Review 2024 #112: I was on a business class flight from Calgary to Tokyo on a 787 Dreamliner with WestJet recently. The service was quite impressive out of all the business class flights I've taken. Each section of business class has its dedicated flight attendant. Mine was Haika (sp?) and she was fantastic. She gave me peppermint tea whenever I asked for it (a flight attendant at a different airline told me I can only have tea after my meals - what kind of nonsense is that?!?). WestJet doesn't have first class. It starts at business class, premium, extended comfort, and standard economy. What's standard in business class: Priority screening, boarding, and baggage 2 free checked luggage Lounge access Welcome drink Better meals with real utensils and flatware Free alcohol/ other drinks, and snacks Bigger and cleaner bathrooms accessed by 16 business class passengers only Private pods with lie-flat seats Amenity kit (Herschel) The downside: - You can't find the menu on their app or on their website. You decide what you're going to eat once you get seated. I was pretty much pleased with my meals in the beginning (snack: cashews, chocolate-covered biscuit and tea; first meal: edamame, smoked salmon, braised beef short rib/ chicken teriyaki/ chunky tomato and vegetable linguini, dinner roll, and apple crisp). The final meal was a letdown: chicken with pasta shells that I could not finish. But I was never hungry/ thirsty. - limited newer movie selection - no slippers The headphones provided were decent. The bathroom was always clean and not smelly. The flight was the smoothest I've had going to Asia. The best part: no crying kids! Overall, I had a very nice and comfortable flight. I arrived in Tokyo feeling refreshed despite drinking sparkling wine during the flight. read more

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Genius factory on overtime. Over 5'6" you will need to use a different airline. What a disappointment with the new seat configuration. All in the name of greed. read more

WestJet - No space - Airlines Near Me - Calgary, Alberta

Consider choosing an alternative airline if you expect/need a consistent airline. Westjet flight are quite often delayed do to a range of issues; "flight staff haven't arrived yet", "Our plane isn't here" or my favorite "mechanical issues" which gets announced once everyone is boarded. Ive been subjected to more repairs done on the tarmac than I can count. Even in Calgary (where they are based) is no different. Canadians have few choices unfortunately, but if I were you, I would pick a company with the color red in the logo read more

ALERT - Travelers with In Cabin Pets STY AWAY from WestJet Airlines To: Westjet CEO Reg Flight Experience Feedback: Excellent In flight team but worst on the ground check-in experience for people traveling with their pets - another member of their family Summary; There are more people traveling with in cabin pets than ever before and Westjet needs to step up their service to these travelers At Calgary Airport, one of their passenger assist supervisor, she said her name was Elaine, was excellent and she actually took the time to ask us how we travel with the carrier on the flight - which is on its side and measured the height to confirm that it was the correct height. However, the two other customer assist agents on duty, a young woman and the young man with red hair that maybe brand new to the role and was trying to make a name for himself - were two of the worst customer assist agents ever encountered in thousands of miles traveled with delta, United, American, and others The young man with red hair was an alarmist that stressed us out instead of listening and assisting us - he needs additional customer service training before being put to assist passengers traveling with pets. We have booked over 60,000 miles with our 14lbs small well trained dog in the same soft carrier, and have never experienced this type of stressful check-in experience snd we did not deserve our holidays to end with such a bad experience. A colleague had recommended Westjet, and they were beyond embarrassed when we shared this horrific experience on check-in. read more

This was one of the most stressful and unfair travel experiences I have ever had, and it was made significantly worse by WestJet's customer service at Calgary (YYC). My partner and I arrived in Calgary from Houston with boarding passes printed at the WestJet counter in Houston. Our boarding passes clearly showed our connecting flight to Saskatoon and identified Gate D83. When we arrived in Calgary, the airport screens also directed us to Gate D83. We immediately went there and arrived early, assuming everything was in order. As the scheduled departure time of 6:40 p.m. approached and boarding had still not been called, we became concerned. At approximately 6:18 p.m., I checked the screen again and saw the flight listed as "Final Call." We immediately realized something was wrong and sought assistance. A WestJet employee in another area of the airport informed us that although the flight was originally assigned to Gate D83, it had been changed to Gate A18. This was the first time we were made aware of any gate change. We ran to Gate A18, only to arrive just in time to watch the aircraft depart. This was incredibly upsetting. My partner was unwell, and I was also dealing with physical illness and anxiety related to flying. We were already under significant stress, and missing our flight after following the information provided on our boarding passes and airport screens was overwhelming. What makes this even more concerning is that we received no notification of the gate change. On our outbound travel earlier in the trip, we received clear text and email notifications for boarding and gate updates. On this return flight, we received nothing. We relied on the information WestJet provided and still missed our flight. When we went to the WestJet customer service desk to ask for help, the situation escalated in an unacceptable way. While one staff member initially engaged with us, another employee -- Sharon with the UK accent (badge number 11186943, YYC) -- interjected with a harsh, dismissive, and completely unempathetic tone. Rather than listening to what had happened, she immediately stated that it was our responsibility to monitor gate changes, without acknowledging the lack of notification or the distress we were clearly experiencing. As we tried to explain the situation, Sharon and the employee seated next to her abruptly stated that they were no longer willing to listen and accused us of being rude. We were shocked by this. We were not being abusive -- we were stressed, tired, and trying to explain how we missed our flight after following WestJet's instructions. We were talked down to, cut off, and not allowed to finish explaining our concerns. Despite our visible exhaustion and stress, Sharon and the employee next to her threatened that we would not be allowed to fly if we continued "acting this way." It was never explained what behavior they were referring to. At that moment, it felt as though expressing concern or frustration about missing our flight was being used against us. We were then told to step away from the desk and wait for a manager, who would decide whether we would even be allowed on the next flight. This was said in a way that implied our ability to travel was at risk, which added even more stress to an already overwhelming situation. We stepped away and waited. No manager ever came. After some time, I was tapped and asked to return to the desk, where we were told we would be charged $150 per passenger to be rebooked. We questioned why we were being forced to pay again for a flight we had already paid for -- including seat selection -- when the missed connection resulted from an uncommunicated gate change. We were also told that a manager would meet us at the new gate to speak with us and would let us know if we could fly, even though we purchased the new tickets... we were concerned that the manager would not grant us to fly, especially when we purchased the new tickets, but we risked it as we were tired and just wanted to get home. That never happened either. No manager spoke with us at any point. The entire experience was confusing, intimidating, and emotionally exhausting. Missing a flight is stressful enough, but being spoken to without empathy, threatened with not being allowed to fly, and then forced to pay again made the situation feel deeply unfair. This was mishandled from start to finish. The lack of communication, the contradictory information, and especially the behavior of customer service staff left us feeling disrespected and defeated. This experience has significantly damaged our trust in WestJet, and we will be very hesitant to fly with them again. read more

The worst airline in the world. They do not care about you at all. They will leave you stranded for many hours without any help or compensation. Just look at any arrivals or departures screen in any airport and you will delays. Always delayed but never their fault. read more

first time flying westjet and all services and experiences were as planned! no screens onboard but i did have free wifi and it came with movies too! read more

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The tiny plane that took me from Calgary to Vancouver had the smoothest take off and landing I had all day of my flights.

My recent trip to western Canada, namely to Edmonton and from Calgary, was my first experience with Westjet, a Canadian economy airline.  They are partners with Delta. It was an ok experience but they operate more of an economy self service business model.  For example, you should pre-pay for check-in luggage online ($25 CAD) unless you want to pay $10 CAD more using a gate agent.  With pre-paid luggage, you also do your own bag tagging using a kiosk and load your bag on the conveyor - it's no biggie just an fyi.  Their website is on the slow side I found but it eventually got the job done with seat assignments and check-ins.   The outbound itinerary was a Delta flight connecting to Edmonton via Minneapolis.   It was a little confusing with the websites as both Delta and Westjet had separate confirmation numbers and each claimed to do the full trip.    With the goofy fare structures, I could get our seat assignments early on the Delta leg but could not do so on the Westjet leg until 24 hours prior to departure.  With the fare I had, I could not even pay to get an early Westjet seat assignment.  I thought it was all a bit overly confusing.  Fortunately they had no trouble checking my luggage all the way to Edmonton so the luggage transfer was no issue between the partner airlines.   On the return non-stop from Calgary and with my particular fare, I was able to pay $13 per seat to get an early seat assignment. It's a nickel and dime-ing business these days. Overall, ok and basic, but don't expect much human interaction without a fee or cost of some sort. read more

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My flight was to be from Los Angeles to Calgary then to Rome. I was in line to board the flight to Rome ,my flight was 20 minutes late, the passenger were boarding the plane and the attendant looked at my ticket and said you're not getting in and I said way I have all the documents he said I don't care and a lady working with him approached me and said I will talk to him .He still didn't care. What an asshole. I had to wait 5 hours in Calgary and they send me to London where I had to wait another 5 hours. I complain to west jet with no results and the baggage was of course lost. And I'm not a young man either. read more

Worst customer service ever The flight attendants on the plane are very helpful and they are great but unfortunately the agents in the lounge are the worst read more

$95.00 (CAD) for carry on!!!??? Terrible experience on WestJet We booked a round-trip ticket from Los Angeles to Calgary and back through Expedia for our vacation. On the first leg of the flight, we were not charged for our carry-on luggage. However, on our return flight, just as we were about to board, we were suddenly informed that we needed to pay an additional $50 (at first) for our carry-ons. When we expressed our confusion and frustration, the WestJet customer service agent, Francesca, responded bluntly with, "This is a HARD NO!" and pointed to small print on our boarding pass--with no attempt to explain or show empathy. We asked to speak with a manager. After about a 20-minute wait, someone named Tony came out. While his tone was more respectful, he was ultimately unhelpful. Instead of resolving the issue, he increased the charge to $95 per bag, citing some vague "service fee." We had no choice but to pay, as we were already at the gate with no other options. We chose a budget airline to save money, but due to WestJet's deceptive baggage policies and lack of transparency, it ended up costing us more. Paying $285 for three small carry-ons was not only outrageous--it was traumatic. And the dismissive, unprofessional way we were treated made the experience even worse. read more

Asians Beware - Staff Member Virginia Discriminates Pay special attention to a female staff member named Virginia！！ As an Asian traveler, I had a terrible experience with this airline. Please pay attention to a ground staff member named Virginia (I am certain about her name as I carefully read her badge). She specifically targets Asian passengers to cause trouble. She will either force you to pay extra or deny you boarding. Meanwhile, you can clearly see other passengers carrying much larger bags without any issue, as long as they are not Asian. This airline is full of racial discrimination. Don't just take my word for it--read through the numerous one-star reviews, and you'll see the same pattern. read more

Extremely Disappointing and Unprofessional Experience with WestJet Our experience with WestJet at Calgary International Airport was shockingly unprofessional and downright hostile. Upon arriving at the Priority Check-in, we were immediately met with an aggressive and rude desk agent who dismissed our status as First Class passengers and Delta Medallion Members. Her behavior was confrontational, impatient, and completely unacceptable--going as far as implying we did not deserve to fly First Class. The issues didn't end there. After unnecessary delays and mistreatment, we later discovered that our checked baggage never made it onto our flight to Atlanta. The tracking system confirmed our bags were only sent on a different flight the next day, causing extreme inconvenience, particularly as essential medications were in our luggage. Despite multiple attempts, WestJet's customer service has been unresponsive, adding to our frustration. This experience raises serious concerns about their professionalism, competence, and regard for passenger well-being. We expected a premium experience but instead faced disrespect, delays, and baggage mishandling. Absolutely unacceptable--WestJet needs to address these service failures immediately. On top of all this there is no entertainment on this 4.5 hrs flight and really poor condition of the aircraft. read more

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I'm really sad about what I experienced with WestJet. The ticket price and friendly German guy at the check-in counter at YVR were positive things. However, others like booking, changing schedules without notice, misleading checked baggage information, sad inflight meals, worn out airplane for the brand new route, non enthusiastic flight attendants...negative impression were most. Flight information was wrong and it was quite stressful for my family who were supposed to pick me up. If you have a long flight, don't forget to bring some food/snack. read more

WestJet - Dinner. Two bite of chicken was protein. The others were carbohydrates. - Airlines Near Me - Calgary, Alberta

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Terrible airline - unprofessional and rude. I can't believe these people - absolutely terrible. I flown into Canada with pet carrier, no issues. On the way back, after an hour wait we got checked in. Right before we were boarding a plane, rude and unprofessional woman told us the carrier is not allowed. I have traveled with this pet carrier all over the world, never had an issuer. She coldly refused to board the place, called security to escort us out. Refused to rebook the ticket. Unreal - it was clearly their fault, no apology only arrogance and total disregard for us as customers. We have done nothing wrong. I had to wait an hour for manager to rebook the ticket for next day. It's a monopoly airline which loves to make people's life miserable. Just awful- zero star. read more

I carried a small backpack as my personal item, containing essentials for a two-night trip. It was accepted without issue on all prior flights, including the connection from Seattle to Calgary. I did not pay for a personal item bag on the flight, because I did not have one. I had a half empty backpack well under the size limits for a carry-on. However, at the gate in Calgary, an agent rudely stopped me, insisting I pay $84, claiming my bag was a carry-on, despite it clearly meeting personal item size guidelines. I explained my situation, highlighting that I was late returning home due to the strike, and my bag had been accepted without issue earlier. The agent was dismissive, charged me more than the listed fee, sent me to the back of the line (passive aggressive punishment - I didn't get to board after they tagged and charged my bag), and delayed the boarding process by 15 minutes. Passengers behind me voiced their support, noting the agent's unnecessary actions and offering to claim my bag as their carry-on to avoid further disruption. We were all frustrated and just trying to get home now that flights were running. Our plane landed 20 minutes late because of this incident as he held up the plane. I told the agent I wanted to write a formal complaint to get my money back, and what are the steps to doing that, and he said 'google it' Once home, I immediately filed a complaint online. Despite multiple follow-up attempts over eight months, WestJet never contacted me. I was finally told after being able to reach someone on the phone that that no action was taken and there would be no accountability. This lack of response was disheartening, especially after such an ordeal. There was no reimbursement for this bogus $84 I was unfairly charged, and apology or review for the agents actions, nor an explanation for WestJet's failure to follow up. I hope this complaint highlights the need for better customer service and accountability, as no passenger should endure what I did--especially after facing significant travel disruptions and being trapped outside your home country for three days with no communication. I would have hoped the agents and west jet's priority was to get us all home safely after a stressful period. I know there are obviously going to be people with bigger problems than mine, and I'm grateful to be able to afford travelling at all, but kindness is free. It's small things like this that give corporations problems because people don't expect to purchase things supporting a business and then be abused by staff, just because they can. To find out Westjet had no interest in even reviewing the incident, and perhaps talking to the staff to ensure a better quality control with customer experience was outright shocking to me. They don't care to hear my story, even though I have photographic evidence backing everything I have said (the agent, my empty bag under the size limit, my bag clearly being under the size of the bag checker they had there, etc). read more

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Worst airline ever!!! A kid kicked me since I got on the flight. No one even noticed or cared about that. I asked for a beer 3 times and never got it. Crew was rude. Don't fly with them!!!! read more

The ticket counter representatives are totally inconsistent with check-in policies and seem to have a bait and switch modality.

Flew from Amsterdam to Vancouver transit in Calgary. Aircraft for this long haul flight was new. Checking in at Amsterdam was a bit too slow. Lines were so long. What surprised me this flight is how tiny the meals are. It's served in a box so small it's almost like the size of a sandwich. It's sad how traveling has become so budgeted. I used to enjoy food onboard esp coming back from Europe where cheeses and dairy were served. Snack was a mere piece of bread so dry and a baked item. Sad read more

WestJet - Snack - Airlines Near Me - Calgary, Alberta

Calgary WestJet is a joke. Consistently the SLOWEST BAGGAGE EVER!!!! I've flow 6 times in 8 weeks with WJ... and I'm always waiting 40-60 minutes for my bags in Calgary. UNACCEPTABLE! They're making Pearson look good... and that's saying something. Bush league airline! Pull up your socks WestJet... you are getting the reputation of being Canada's second tier travel option. FYI still waiting on my bags from Kelowna to right now. read more

It has been years since I've been on a Westjet flight where it wasn't delayed cancelled or my luggage damaged or misplaced. That should tell you something. Recently we were planning to travel to Palm Springs and Westjet turned the travel into hell both there and back. Our flight was cancelled at 4:30 AM the MORNING of the flight and we were rescheduled to a plan that would take a total of 20 hours to complete the travel. We rebooked ourselves with Delta and had a 12 ur travel day instead- Delta was fantastic. Would travel over Westjet any day now that I've experienced Delta- much cleaner, nicer staff who smile, better plane with screen and newer seats, cheaper wifi. Then on our return flight the check in staff had ONE attendant working for at least two full flights checking in. Westjet was the ONLY airline this backed up (the other airline passengers kept looking strangely at our line as theirs were all 3 times shorter and our took up the whole hallway and impeded people walking). They apparently made another line for just our flight (because they were so late boarding us) but didn't tell anyone so everyone was backed up. Then the attendant blamed the customers for "not listening" to her instructions which she spoke once to a line of a hundred people. Then they instructed us to RUN to our gate, at which point for the whole flight boarding time and almost flight time had almost passed. Then the flight was delayed anyways though they didn't send a message about this! Then they lost my luggage and said they'll try to get it back. The guy in front of us didn't even get a tag put on his luggage the checkin counter was so checked out through all this. The worst part is their horrible customer service. There is no stream to leave a proper complaint and they are not responsive at all. It's like trying to contact Temu instead of a massive Canadian company. The staff are cruel and dead eyed and are maybe so used to criticism they respond to any question with prickly anger and dismissiveness. Very disappointed that this is the best Canada can apparently offer. I want to be a proud Canadian but I don't feel that this Canadian company values their Canadian customers so I will be flying with American companies from now on. read more

There's a reason why the prices are low. Flights on the start of our vacation were delayed due to crew. And canceled on the way back due to crew. Be prepared to have long layovers, delays and even canceled flights overnight so you're left stranded. read more

WestJet - Baggage claim staff were nice though. But who knows where our luggage is. - Airlines Near Me - Calgary, Alberta

I have been a Westjet customer for as long as I can remember and only flew with them. In such, I signed up for their membership program and have been one since 2014. I was excited to celebrate my 50th birthday celebration this year (2026) and booked a flight in Sept. 2025 for this. Unfortunately, an emergency came up that derailed my plans. I reached out to Westjet to see what my options were, not wanting to cancel, but just change dates. I was told there was nothing they could do to appease this and essentially lost $800.00. What are the benefits of being a member then, let alone being one for ssssooo long? Circumstances beyond our control come up, and you are telling me there is NO wiggle room to accommodate longtime patrons?? Already sad about not being able to celebrate like I intended to, but to also be out $800.00?? No credit, no other option?? SHAME ON YOU WESTJET. I have advocated for this company to countless people as being "the best", and now I have to eat my words! I will definitely be looking for a new airline. read more

Worst airline. Never on time and lack of communicating changes. Avoid flying west jet if you can.

Company has gone so far down hill that they care zero about peoples time. They're getting worse and worse every time I fly. Out of the 20 flights I've taken this year (6 months) only 1 has been on time. read more

The worst experience I have ever had. They canceled my flight with no accommodations. They changed the gate without notification. I asked the woman behind the counter about my flight status the next day. She wouldn't even get off her ass to look at my ticket. Then proceeds to tell me "you're welcome. Are you kidding me? read more

WORST AIRLINE EVER!!! Hi, If I could rate this airline zero, I absolutely would. WestJet is the worst airline we've ever tried, and this will definitely be our first and last experience with them. We planned a 3-day weekend trip to Calgary to celebrate my fiancée's birthday, but our vacation turned into a disaster. WestJet canceled our 6:45 AM flight from Calgary to Toronto due to "technical issues," as they claimed. We woke up at 4:00 AM to get to the airport on time, only to have the flight canceled just 2 hours before departure. After begging and negotiating with WestJet agents for 2 hours, no one helped us. They were hopeless and heartless. They rebooked us on separate flights--my fiancée was rerouted through Air Canada, while I was booked on a WestJet flight for the next day. This was incredibly disappointing, as we needed to be home by Sunday to work on Monday. To make matters worse, the WestJet agents were rude and unhelpful, especially a middle-aged Filipina agent who was extremely dismissive and unpleasant. The customer service was atrocious--we waited for an hour, and no one even picked up! This experience was a complete nightmare. Never again, WestJet! On the other hand, kudos to the Air Canada agent who genuinely helped us. She went above and beyond to explore all possible options and managed to find me a flight the same day, even though we didn't book directly with Air Canada. This level of service was exceptional--thank you, Air Canada, for saving the day! read more

0 stars if possible. absolute garbage company. don't bother spending your money, you either won't get where you want to go because they'll cancel your flight or rebook you 5 times only to delay the final flight 4 hours. then when they rebook you , they give the seats you booked to other pilots? absolutely ridiculous garbage trash company. read more

I flew from Calgary Alberta, to Washington with my marching band, we're a big group over 100 people. But we break into small groups for walking around the airport so not to be a nuisance. We were all so excited as we were traveling for a world competition. But it was hard to be excited after what Westjet did. It was a late fight, so we were already tired from the day when we came to the airport. But then our flight got delayed for almost 2 hours. It was around 1:30 when we boarded. We had a layover, I think in Toronto, our staff told us because of the first late fight, we would have to hurry to make our gate. We ran to it, only to find this flight had been delayed to. Are you kidding me? We were so exhausted, kids were sleeping on the floor. Westjet gave us no information. I was so grateful when we finally reached Washington and could get away from WestJet. Washington wasn't even our final stop. We had to drive to Virginia for our competition. We were on a strict schedule and thanks to Westjet we were running late and couldn't take our normal amount of breaks. We were hungry and exhausted thanks to WestJet. WAIT, it gets worse. So many people lost their luggage. Which was pretty bad. Because there were certain things we needed for our trip that we couldn't just replacements for quickly. This included water jugs, and exercise clothes for the extreme heat and humidity. Westjet took forever finding and delivering their things. My poor instructor didn't get hers for a week and was wearing the same clothes almost every day. You could definitely tell WestJet was not being helpful. They just didn't seem to care. This wasn't even my only bad experiences. I've experienced multiple flight delays over the years and they never seep apologetic. Wouldn't choose WestJet again if I had choices. read more

Moving my minor son to accomodate a family and the worst part didn't inform us. So rude

This is a terrible airline. The gate agent just made me check on a bag that hasn't had to be checked on in over a hundred trips including on the same exact plane I took two days ago. I'm In first class and tried to explain to him that the bag easily fits in the overhead. He refused yet let on at least 30 bags that were way bigger than mine. Now i have to got to their terrible disorganized baggage claim area. The customer service skills were nonexistent! Don't fly these guys unless you really have to! read more

If you can fly another airline do so. Delayed an hour for what? I have no idea how airlines can waste people's time and not have us compensated. If they are delayed, and they have to refund us partially even, you would damn sure know most of the time they will actually be on time. You can really improve almost everything read more

My husband and I went to Hawaii for vacation and the direct flight from Calgary to Hawaii was perfectly fine. We spent a week on the island and had a great time. When we got to the airport to check in we found out that our flight was cancelled due to weather (which was fair because there were flash flood warnings). So we waited in line and got rebooked for the next night to fly out. The next day we got to the airport again and the flight was cancelled due to "weather" which was bull shit because the weather back in Calgary and Hawaii were fine. Other airlines were leaving to get that night to get to Canada. So, again, we went to the counter and the agent said she couldn't rebook us which was false information, we told the agent that she needed to book us on another flight because we had to get home. We got so many eye rolls and the manager (Karen) had a smug smile on her face and was no help. We finally got booked with United airlines to go to from Hawaii to San Fran and had a 11 hour layover and then got a flight back to Calgary. WOULD NOT RECCOMEND WestJet due to poor service, no re-imbursement, and didn't care enough to try at their jobs. read more

Old style airplane small not comfy enough I didn't like the service ( even they charge a lot for 3.04 hrs flight Any the flights attendant super rude with fake wide smile They give flat soda to passengers. And they don't have style at all The male attendant left his nails color chipped little spot on every nail with black in inner side The female attendant oily skin she didn't give minimal makeup to look in here best look to present her company So my opinion don't travel for long destinations Maybe short trip if they have good price read more

Delays and Disappointments I want to thank West Jet for the opportunity to learn that I will NEVER travel with them again. Upon check-in, the wheelchair we had requested for my 90-year old companion was not available; I found one nearby. They did not offer to push the wheelchair as most airlines do, so we managed ourselves. We arrived in Vancouver Canada safely however our checked bags did not. We along with two other couples, one travelling with an infant; had not received our baggage. We all had to complete tedious paperwork with an extremely rude clerk. This was a challenging start to our Alaskan cruise vacation. I had packed lots of warm clothes, elegant evening wear, cosmetics, accessories , warm boots, gloves, hat, scarves and professional grade binoculars for nature watching. It would be impossible to replace my items with West Jet's $250 allowed for expenses. Needless to say my cruise to Alaska was not what it could've been and quite disappointing given that my luggage from West Jet did not arrive until 5.5 days into a 7 day cruise. The online reimbursement claim would not accept my PDF of receipts so I provided a digital photo. I am uncertain it even went through and await any communication from Westjet. read more

Far too many delays wasted my whole day. The staff was unhelpful and now you have to pay for carrry ons. DONT FLY THIS AIR LINE