West Jet is our go to airline from the check in to boarding the flight to the wonderful flight…read moreattendant's and pilots. This time we decided to pay it forward to the crew. By thanking them all with gift cards, they work hard to keep all the passengers happy and content! That alone can be challenging with people that are just not happy to begin with. The crew were very grateful and appreciative of the gesture. We did this on both flights. To our destination and returning. This flight was Calgary to Huatulco On this flight we traveled in premium. In this section we have the following: - free lounge vouchers -priority boarding -2 carry on, One personal bag, small carry on -2 free checked -drink waiting as you get seated on the plane -very spacious relaxing seats -you receive a menu for drink and meal selections served in real glass and metal utensils on a no slip place mate - being pampered which is a nice treat on long flights. Our flight was on an early time so our meal was omelet with some sides of yogurt, fruit, cheese with a chocolate croissant and of course snacks. Which consisted of bag of chips, bag of candied nuts, chocolate bars. All included with premium fare. Our return flight was delayed in arrival by an half hour due to weather in Calgary in Huatulco. Checking in at Huatulco was easy at the WestJet counter and boarding was a breeze with priority boarding Our meal was Shepherds Pie, salad, delicious chocolate cake, with drinks We will see you all soon on our next travel destination

I've been waiting in the Calgary airport for 5 hours now. At the beginning it was because of…read moreweather delays but now other west jet planes are taking off but we're stuck without a pilot. We've been delayed again and again every 30 minutes so we havent been able to go do anything else like eat dinner. It says that there is weather issues at our destination but we have family waiting at the airport for us(for 5 hours now) who have payed for parking and have confirmed that the weather is not bad. This is unacceptable that we have been told we're close to boarding for the past 5 hours to still not have a pilot while we were told one was on their way and had landed over an hour ago. We are on flight WS 277 and are extremely disappointed in westjets customer service. Edit: After waiting 7 hours our flight has been cancelled...

Took multiple peoples bags off the plane for weight issues that were left at origin. When I made a…read morereport to have it sent to my hotel the guy at the desk (refused to give name) said he had no information about when to expect it and was an overall ass. Doesn't help flight was delayed over an hour either. Apparently this is a common occurrence.

Yet again... Delayed…read morefor several hours (3.5+) in Toronto due to maintenance issues and having to swap out planes twice. You'd think that would be enough time to handle baggage properly. Just arrived in Calgary (and to be fair, the flight was very nice), only to discover my bag was loaded on a flight that won't land for another 2 hours. But they promised they can deliver it to me at the house sometime tomorrow afternoon. Thanks for nothing. This airline runs with the efficiency and coordination that only a government run business can. If it wasn't my option for flying out of PEI, I'd never fly Air Canada again. What a train wreck of an airline. This makes a total of 6 of my last 8 flights where the luggage has been mishandled. Do not recommend.

Great airline. Listens to customers and always a smile from the airport staff to the inflight crew…read more Almost always on time cause they add a good amount of time inbetween unloading and loading. Also, very affordable compared to the main airlines. Lastly, if you take "horizon" flights they serve free wine and beer from local places they fly.

Horrible!!! I walked up to the counter to check in for my flight an hour before my flight and the…read moregate agent said "sorry I already shut my computer down", you'll have to call this number and tell them you missed your flight!!! I couldn't believe my eyes. How can you just walk away from someone who is clearly on time and ready to check their bags. The gate agent was rude and not helpful. I will NEVER fly Alaskan Airlines again. I ended up being stuck in Calgary for 6 hours. Horrible! What a way to ruin my wonderful vacation! She must really hate her job!

I have arrived in Calgary for the first time in my life. and I flew from Pearson to YYC. I decided…read moresince it was a long flight. I would use Porter Reserve and I can say it was totally worth it. The flight attendants were extremely friendly and accomodating. and the meals on the porter reserve flight were much better than I thought i was going to recieve. the candied apples were a really nice touch while the crepe with apples, almonds and strawberries and raspberries was better you would get at most restaurants. It was a long flight 4.5 hours. if i have one compliant it is that Porter should try to get a second bathroom on its plane as there was a constant line up which clogged the aisle for the vast majority. Again though, this was a wonderful and a super job by the flight staff

Not good they need to communicate with the hotel, cost me $100 to take taxi to airport then taxi…read moredriver dropped me off at wrong spot then charged me another $70 to get to right terminal, then tried to charge me $40 for carry on bag....

Sunwing.ca shame on you. We were swindled. To think that platinum princess Yucatan is a five-star…read moreresort? It is at best a two-star. Well played Sunwing. The total cost of this vacation was $4800, way too much in my opinion for the value of this location. Oh, and what happened to the non-stop flight? Had to stop in Regina to pick up other passengers which tacked on two more hours. Tried to contact Sunwing "customer service" and given the run-around. Directed to a voicemail which got back to us five days into our seven day vacation. Sunwing rep at the resort did not coordinate with Sunwing and just phoned another resort to offer us an opportunity to pay $1400 for two nights at another resort. Short story, we traveled away from this hell hole everyday to avoid eating here. Never using Sunwing again. As for the airline, they try to fit as many people as possible on the plane. It is definitely not an aircraft made for comfort. Now the icing on the cake, while waiting for our delayed flight, we find out about A DRUNK PILOT attempted to come pick us up: http://www.cbc.ca/beta/news/canada/calgary/impaired-pilot-sunwings-airlines-arrest-1.3917757 If we had any reservations about Sunwing before, this is the nail in the coffin.

Check-in: Seamless. Checked in on app for international flight to Denver. Gave checked bags to…read moreworker and headed to security. In flight: - Snacks were typical: chocolate quinoa crisp, pretzel snack mix, or stroopwaffel. - Drinks were standard. Flight attendants were rude! All four middle-aged women with an attitude! Everything seemed to be an inconvenience. Worst part? Went to go to the lavatory in the back of the plane by the galley. What do I see there? One of the flight attendants changing her tights right there in the corner of the galley! Never want to see that again and very unprofessional. Another FA was putting on lipstick as we were leaving the plane.

It's a hit and miss. Some times the service is great and sometimes not so much but it's different…read more Depending ..... So have connecting flight and they were able to accommodate. But lots of delay.

attempting to check into flight and received an error message saying "unable to check you in please…read morecontact customer service" called their "customer service" and got disconnected 3 times by the robot before being placed on hold to speak to a human on the 4th try. waited on hold for about 45 minutes and then the call dropped. tried again 4 more times before I finally talked to a human who just said the issue should be resolved with in an hour or two. Tried again to check in the next morning and got the same error. I then went to the airport where the desk was empty (now 6 hours before flight). Called the customer line again and to summarize my conversation with the agent they said "show up 3 hours before your 1 hour flight and check in at the desk". Wish I could give zero stars.

I missed my Flair Airlines flight despite checking in early because airport security took longer…read morethan expected due to liquids in my carry-on. I also paid for two carry-on bags but only used one. On top of that, Flair Airlines charged me a name correction fee even though the mistake was their error, not mine. I've contacted them multiple times for a refund for the missed flight, the unused bag, and the incorrect name correction charge, but I still haven't received a response. Very disappointed with the lack of support. I hope Flair resolves this promptly -- other travelers should be aware of potential issues with refunds and customer service.