attempting to check into flight and received an error message saying "unable to check you in please contact customer service" called their "customer service" and got disconnected 3 times by the robot before being placed on hold to speak to a human on the 4th try. waited on hold for about 45 minutes and then the call dropped. tried again 4 more times before I finally talked to a human who just said the issue should be resolved with in an hour or two. Tried again to check in the next morning and got the same error. I then went to the airport where the desk was empty (now 6 hours before flight). Called the customer line again and to summarize my conversation with the agent they said "show up 3 hours before your 1 hour flight and check in at the desk". Wish I could give zero stars. read more

I missed my Flair Airlines flight despite checking in early because airport security took longer than expected due to liquids in my carry-on. I also paid for two carry-on bags but only used one. On top of that, Flair Airlines charged me a name correction fee even though the mistake was their error, not mine. I've contacted them multiple times for a refund for the missed flight, the unused bag, and the incorrect name correction charge, but I still haven't received a response. Very disappointed with the lack of support. I hope Flair resolves this promptly -- other travelers should be aware of potential issues with refunds and customer service. read more

Worst airline I've been to in my life. Carry on bags that usually pass on air canada don't pass flairs. You're forced to upgrade to small check in. If you're a guy going through security you will be physically patted down. The flight attendants woke me up to take off my supreme body bag which is super small in size. Even air canada and westjet attendants dont do that. What really got me was the tiny size bin that you have to put your bags in; if they dont fit then they got another sale from you for the bag upgrade. So scummy, never flying flair again, looks cheap but the way they trick you ends up being more expensive than air canada or westjet lol. Once you board the plane they paint the plane before even flying, what a waste of time delaying the flight even more.. you can see the runny paint on the wing from being freshly painted green lol read more

Flair Airlines - Airlines Near Me - Calgary, Alberta

Very bad experience with Flair Airlines. They were extremely strict about baggage. I had flown four international flights, all booked at the same time, with the same laptop backpack and carry-on bag, and no other airline had any issue. However, Flair forced me to pay and even made me remove some items from my backpack and leave them behind. When I explained that my bank account was temporarily blocked due to issues I had in Europe, they made me leave my carry-on bag (which weighed less than 6 kg) with all my clothes at the airport, and I had to board the plane without it. This was very stressful and completely unacceptable. In addition, I had a small gift bag from Amsterdam containing cookies and chocolate, and they told me I had to pay extra for it or I would not be allowed to bring it on board. After a long discussion and speaking with the manager, they finally allowed me to take it with me. They were also very aggressive even about my small laptop bag. The flight was delayed 30 minutes, there were no charging ports on the plane, and the aircraft smelled very bad, like a bathroom. I understand that budget airlines charge extra fees, but this level of treatment is unprofessional. I will not fly with Flair Airlines again, and I do not recommend it to anyone. read more

Brutal brutal brutal. Shame on me. I should have known that this was what it was... perhaps I didn't want to believe that an airline could be like this but tragically they are. Note to self: it will take a spectacular price point for me to: forgot my time spent in an endless check in line; have to smash my 'personal bag' a into an airline jello mold; and deal with the concept of everything on board being 'for sale' - because $8 water on board doesn't explode apparently. I live for the day that I'm not ever so cheap again to book with these folks. Did I mention 'brutal' by the way? ...it's the 'Sesame Street' mantra of this adventure read more

Poor service embarrassed young indigenous disabled woman in front of the whole airport requesting accommodations on a flight refused her to check mobility aid personal care equipment Never ever use this service if was horrific experience read more

Everything can be improved! I have nothing to add to the other reviews here, except to say that they all mirror my terrible experience flying from PVR to YYC. I was just so relieved to arrive home & will NOT fly with Flair again. Ps. They aren't really a discount airline by the time you pay all the overages. read more

Customer service was non existent, booking was difficult and constant additional bag size checks were ridiculous. It has a sizing tag, why do I need to have it checked a second, third time. Good luck getting ahold of a customer support person that can do anything beyond a basic chat bot. read more

Flair airlines has to be the worst airline ever. They suck every dollar out of you. First off the staff are rude and very demanding. They are so disorganized and need better training. I don't understand how they are still in business. I will never fly with them again. Pay a little extra and fly with another airline. read more

**Flair Airlines Review - A Complete Nightmare** If you're even remotely considering flying with Flair Airlines, I strongly urge you to reconsider. I had the misfortune of flying with them recently, and the experience was an absolute disaster from start to finish. This airline is a prime example of how cutting corners on service and customer satisfaction can ruin your entire journey. Here's my story, and hopefully it helps you avoid making the same mistake I did. ### **Unhelpful Customer Service** My ordeal began with my luggage. I flew from Calgary to Toronto in July, and after I landed, my bag was nowhere to be found. Flair had no idea where it was. Luckily, I had the foresight to put an Apple AirTag in my bag. I tracked it myself, discovered it was still in Calgary, and watched it make its slow journey to Toronto. When I contacted Flair's team at Toronto airport, they were utterly clueless. They couldn't tell me where it was, and I had to track it down by myself, using the app to locate a locked room in the airport. The real kicker? I asked a Flair agent to open the door to retrieve my bag, and she was *shocked* I had managed to find it. It was clear that they had no idea what was going on. They promised me a baggage fee refund for the trouble, but here we are *six months later*, and I still haven't seen a penny. Every time I follow up, I get the same response: "It will be another 30-60 days." They think because I'm from Australia, I'll just forget about it. Well, I haven't, and I'm now pursuing legal action. ### **Deceptive and Hidden Fees** To make matters worse, Flair Airlines doesn't just fail to deliver on promises--they charge you at every opportunity. I paid an extra fee for my hand luggage at check-in because the staff claimed it was too big. But when I boarded the plane, a completely different staff member told me that my bag actually fit within the free luggage allowance. I was never refunded that money, and I'm still waiting for any form of reimbursement. This level of incompetence and dishonesty is inexcusable. ### **The Bottom Line: Don't Waste Your Money** Flair Airlines is *not* a budget airline in the way they market themselves. They don't offer a cheap alternative--they simply steal your money, provide zero customer service, and fail to deliver on any of their promises. If you're looking for a hassle-free, smooth travel experience, *pay for a reputable airline* that values their customers. In the long run, spending a little extra on a quality airline will save you countless headaches and frustrations. I sincerely hope Flair Airlines gets its act together, but until then, stay away. Do yourself a favor and invest in an airline that actually knows how to treat its passengers. **Rating: 0/5 - AVOID AT ALL COSTS.** read more

Flight was delayed several times (total 6 hours) and when I was checking in, the attendant lied and said there would be no further delays because the plane was in the air and ready to board by 7:20pm. The flight was delayed 2 more times (8:30pm then 9:15pm) and when I asked what happened 2 hours after checking in, I was told by the supervisor that the plane had only recently taken off. I was also given 2 $10 meal vouchers that weren't accepted by anyone. Everyone cheered when we saw the plane arrive, most of us were expecting the flight to be cancelled after all that... read more

Horrible, canceled my flight with 11 hour notice. do not ever give this airline your money, they charge you 65-80$ for a carry on. it's ridiculous never again will I book with this airline read more

My wife and I had a round trip vacation from Phoenix to Vancouver booked months in advance. Keep in mind that we live in Phoenix. We were supposed to leave Phoenix on a Monday and fly back home on a Friday. They canceled our flight from Phoenix to Vancouver without informing us, making my wife and I have to find another flight on another airline which costed us hundreds of dollars more. When I requested a refund for our canceled flight, they said they will send us a refund (which will take 5-7 business days to receive) and they did not give me a receipt for the refund (proving they are refunding us and the amount of the refund) but messed up our travels even further. I specifically requested that we only receive a refund for the flight that was canceled but keep the flight that was scheduled for Friday. Instead of honoring that and refunding us for the fight they canceled, they refunded us for both fights without telling us and also booked us on another flight (without our permission or knowledge) from Phoenix to Vancouver an hour after we fly back home from our Vancouver. This would mean that we would fly back home for an hour just to fly back to a place and country we do not live in. On Thursday, we weren't able to check in online and called the airline to get assistance, and we waited on hold for 1.5 hours. They did not check us in but told us we had to check in at the airport (not informing us that in their system we owed any money for our flight). Because of this, we arrived four hours early at the airport and waited until Flair's representatives showed up at their desk to check us in and other passengers. While trying to check in, Flair was telling us that we owed the full amount for our round trip reservation (though the first flight never existed because it was canceled). We were showing them proof of payment for our flight back home to Phoenix from Vancouver, they would not accept it and told us we had to pay the full amount again or we couldn't get on the flight. Eventually, my wife and I discovered that Flair most likely refunded us for both flights AND booked us for a flight to Vancouver from Phoenix an hour after we'd arrive back home to Phoenix. We ended up having to pay the full amount of both flights in order to get on the plane, and after waiting on hold with Flair for another 2 hours and sending texts to their customer service textline, we were told we will not be able to receive a refund for the flight we did not book but only receive travel credit for the airline (on top of that, they added a cancellation fee). We're now having to try to get back our money for a fight we did not ask for. We just want to pay for the flight we actually flew on and be refunded the rest of money to our credit card. My wife and I probably had a uniquely poor experience with Flair, but please have your ducks in a row before flying with Flair. read more

Understaffed check-ins, a plane that clearly wasn't cleaned between trips and 4+ hours CONTROLLABLE delays in both trip directions (it was only a 4 hour flight). Save yourself the hassle of wading though their baggage fees and book with a reputable airline. With the performance I witnessed they won't be operating for long. read more