We were very pleased with our experience with the Banff Explorer shuttle. We used their transport from Calgary airport to Banff.
The night before our flight, our airline announced that our flight was delayed by 1/2 an hour. We sent a email that night to Banff Explorer requesting that our shuttle be changed from 11 AM to 12:30 PM. Laura M from Customer Service was great! The next morning, she changed our tickets to the requested time.
After our flight landed, it looked like we could make the 11 AM shuttle. We requested via email that the shuttle be changed back to the original time. Laura helped us change it back to 11 AM.
We were grateful for the excellent level of customer service. Based on the language on the ticket, we weren't sure how flexible they would be. We were happy that they were able to accommodate flight delays.
The pickup and shuttle ride all went smoothly. We checked in about 10 minutes prior to the shuttle. It was a comfortable ride, with 9 passengers in a small bus that seated 11 people.
We used their services a second time for our return trip from Banff to Calgary Airport. It went very smoothly. The shuttle was there early, left on time and arrived on schedule. We highly recommend their services. read more