Brewster is the main shuttle service providing coach bus transportation to and from Banff. They also provide the complimentary ski shuttles between the Big 3 resorts within Banff. I arrived fifteen minutes in advance at their desk located near the International Arrivals exit across from door 12 as printed instructions on their voucher states, to find no staff. No signage that the desk was closed. After waiting ten minutes, I called their 800 number and held for nine minutes before my call was answered to be told that "you need to be at door 5 for pick up and the door 12 desk had been closed..." Much easier said than fucking done when carrying a ski bag, ski boot bag and suitcase. So I missed my shuttle and had to wait 90 minutes for the next, and was beyond furious. The super nice lady at the door 5 desk was empathetic, provided dining options and rescheduled me for the next shuttle. The return ride was smoother and pick up was timely from my hotel. No issues with bus rides to Banff or return to Calgary airport. Bus drivers were nice. read more