First impression....flying with Flair at Christmas from Vancouver to Kelowna and found their…read morewebsite very user friendly and their prices amazing!! I emailed to ask a question and within hours I had a personal response, and they even apologized for the delay! (what delay!??) I emailed Air Canada last week and received an automated email stating my email will be responded to up until 30 days! Yay for more choices in Canada and Flair....so far so good!

Flair Airlines is a corrupt airline corporation whose policies directly prevent consumers from…read moreusing their travel vouchers or credits towards new flights. Don't give this airline your money unless you want to over pay for flights just to use your previous credit. I paid Flair their cancellation fees to cancel round trip flights when life happened and I was unable to travel, I lost 85% of what I had paid doing so, but 15% was redeemable to a future travel credit. I can travel again and tried to apply this 15% future travel credit to my new itinerary, but when booking through the original reservation, it will only let you book a one way trip, not a round trip, even though a round trip was cancelled previously. I tried to call to ask for assistance, was told no worries, start a new reservation and we will transfer the future travel credit to that reservation. So I made a new reservation, called back to apply the future travel credit to the new reservation, as I was instructed to do, and then was told I wasn't allowed to transfer the future travel credit to the new reservation. I was instructed to apply the future travel credit to a one way trip, and just book a one way trip home again. How convenient for them because if you have to book two one way trips to get home again, you have to pay 1.5-2x more for the same flight just because you are only doing a one way trip, instead of a round trip. On top of that, there "policy" prevents these future travel credits from applying on any flight routes that have current promotions on them. This again is ridiculous, because why should you be prevented from being eligible for the current promotional route fares just because you have a credit with them from past changes. Is this not essentially a gift card since this money is yours that you paid previously and what is remaining from the fees you had to incurr from cancellation? If you already pay the penalties to cancel, you should be allowed to use the remaining for whatever purprose you want with that airline. You shouldn't be excluded from current promotions simply because you have a previous credit. I am done flying with Flair Airlines, and will be sure to warn everyone I know of their policies that prevent people from what they are entitled too.

A friend and I booked a cheap flight to Vegas back in April for BTS concert. I was told the flight…read moreis cheaper in Bellingham than taking a flight from Vancouver. Allegiant Air was the cheapest airline I would know, while Canadian airlines would cost more money and the difference was a big deal. Seats were alright not too comfortable. We included add - on just to be safe. There was nothing in the airplane not even a tablet to watch a movie. Water was not free. No free peanuts either. Staff offered ice when I asked for some. I was able to find tap water in Vegas airport before boarding time. Travel time was 2.5 hrs from Bellingham to Vegas. Trip was quick and inexpensive. Besides there was no delay or any troubles ever. It was not the best flight I've taken, but was a pretty good price overall. We paid $694 per person including flight and a hotel this saved us from headaches. Also Allegiant credit card gives points if you travel often via Allegiant Air.

Don't ever book a flight with Allegiant airlines unless it just last minute with no chance of…read moreneeding to cancel. The good prices aren't worth it even if you give two weeks notice of a severe medical condition and can't make the trip. There are never ever any refunds for any reason. Nor can you use you tickets for a future flight. Absolutely will never book with them again.

Superlative and completely unexpected service! In this day…read moreand age of stiff airline rules and regs, it is so refreshing to encounter really good, really considerate customer service. And with little fanfare if any. I have yet to see or hear any ads touting their excellent customer service. (This could be a good thing as it is a well kept secret, which means i almost always get the flight that I want when I want it. Don't let this secret out, or it make Alaska too popular!) I am a relatively new AA flier, having only flown on three flights with them but on two of those, I had to call Customer Service and was floored at the response to my issue. The first time one of the wheels to my new suitcase had literally been ripped off during a flight. I expected to have to go through a bunch of hoops to get it repaired; you know, take a picture of it and send it to them, then take it to a repair shop, get a written estimate, submit it to the airline, wait for them to get back to you, only to hear that wasn't covered or some such. But with Alaska, the first person I spoke to simply asked how much I'd paid for the suitcase and then asked if $150 would cover replacing it. They didn't even want a picture of the damage, just send me a check. I mean how often does that happen? The second instance was just yesterday. I had booked a flight early the day before then learned yesterday evening that I couldn't go. I called Alaska, expecting to (hopefully) be offered a credit towards a future flight at best, as it was a non-refundable ticket, of course. But they said, "oh that's ok... we REFUND within a 24 hr period anyway, and it's only a few hours more so I'll just call it a wash. You'll get your refund within 7 business days." I mean, Hello? What other airline would do that I ask you! I am now a Customer for life! Thank you Alaska!

Excellent service at 800 number. No long hold time and courtesy from the rep. Would definitely…read morerefer anyone in need of a reasonably priced and on-time airline.

Felt like I was on the actual 747 even though I was on a 777 I boarded the plane and it was full of…read morepassengers, but I found my seat pretty easily and then the plane left. It was pretty smooth only a tiny bit turbulence also the food didn't even taste like plastic just like on spirit airlines it taste like plastic sometimes I declined my seat just for sleep, and the light was already off on the plane and after a while, we finally landed, but the landing was pretty good like a butter. Best pilot ever.

Flown on Air Canada a number of times through YVR. Either when I am connecting to and/or from a…read moreconnecting domestic flight or a flight from Asia. In YVR, you are able to clear US customs, so you do not need to go through the process when you arrive back in the US. This can be a good or bad thing, depending on how much connecting time you have. It was an issue when I had a delayed domestic flight that arrived with less than 20 minutes before the last flight back to Seattle was about to leave. Fortunately, I was able to catch it despite having to go through customs. Recently, I took a flight from Bangkok to Vancouver on Air Canada, which is the only airline flying from Thailand to North America. The flight left in the morning so I had to get to the airport really early. Check-in was fine and not crowded as the airline only operated this flight. The in-flight experience was so-so. The Dreamliner economy seats were uncomfortable and I felt miserable for much of the 13-hour flight as I was recovering from a trip illness. The in-flight entertainment and meal were decent. I had a basil chicken meal, which seemed to be catered by Bangkok Air Catering, which provided me my last tastes of Thailand. My connecting flight back to Seattle was pretty unpleasant as I was very tired and sat all the way in the back of the plane. Fortunately, the flight was only an hour long. Not a big fan of flying on Air Canada. I will say they are fine for the most part when there are no issues. It is just when there is a flight delay which is often or when you are feeling unwell, that the flight experience can be pretty unpleasant.

Chartered San Juan Airlines roundtrip from Paine Field in Everett to Point Roberts for a business…read moretrip. Booking over the phone was easy. Our trip had to be pushed back a day due to weather, which they warned us might happen when we booked in December to travel the first week of January. But when we did fly, it was gorgeous. Our pilot was the perfect combination of professional and casual. I wish the flight would have been longer; the views of the mountains, islands, lakes and a waterfall were fantastic! The take-off was like butter, and landing on the grass field was smoother than some commercial flights. During our visit we needed to push back our departure by an hour and they were able to accommodate the last-minute change to our itinerary. Can't wait to fly with them again!

Amazing service, from Vancouver to Victoria. Friendly staff and pilots. Great espresso and snacks…read moreand definitely a 5 star experience! Will travel with Helijet again! Hands down the best option. Even a shuttle bus to downtown Victoria. It would be an easy walk as well, but I had luggage. Great company !

First time doing helijet from Vancouver to Victoria and return trip back. Definitely worth a try!…read more There are 9 to 12 seats available, depending on the copter, but due to covid, they only allow 6 passengers plus the captain and co-captain. You must wear a mask in the helicopter at all times. Some nice detail: kids fly free, complimentary beverage, free parking, free shuttle to the hotel (but not from hotel to helijet). You can eat and drink at the waiting area but not in the helicopter.

Clean plane and Economy seats were surprisingly spacious with a decent amount of leg room…read more Friendly staff throughout the whole process and the flight staff actually explained in detail why there was a delay. It was refreshing and it's rare airlines do that. Snacks were okay. For the things they could control, WestJet did a pretty good job.

The good is the plane was clean, the staff was courteous, and the flight came into YVR early…read more The bad was we had a close connection and they gave our seats to other WestJet FF passengers as a gratuitous upgrade. We had booked first class and we were a codeshare with Delta meaning our booking was through delta. So, WestJet gave our seats away because we were late getting to the gate through no fault of our own. When we got to the gate, we were told sorry but we can't accommodate you in first class. The word accommodate meaning that they couldn't do us what they considered a courtesy or a favor. We paid and we were not given the service we paid for. This has happened to me in reverse on Delta where I was reseated due to the same issue. That is what should happen. However, I was not a WestJet FF and therefore they put my wife and me in economy. The real issue is I had to call and get a refund. It was all in all made to be my hassle. Like I said, courteous but bare minimum to actually provide helpful remediation. I guess customer service means something different to WestJet.

For months of Covid19 (starting with China in Jan) there was NO WAY to call. The Air Canada number…read morejust gave you a recording saying "unless you are flying within 48 hours" please call back - and it hung up. So when I mistakenly booked the wrong city to fly into (those Hawaiian names are so alike!) there was no way to rectify it by phone, and I had missed the online change window of 24 hours. So I had to buy another flight, and hope to get a refund later. When I was within 48 of flying I was able to call and explain the wrong booking. I was told to email the details and it would be taken care of. I got a refund in the mail of $88 when the flight cost $219. There was no explanation given. Calls are allowed now in June, but the wait is 2 hours. Service?

My father and I were flying from Comox to Calgary via Vancouver…read more After setting up his medical at the time of booking, being confirmed and boarded, with the same oxygen machine he has travelled with dozens of times, we were given 2 options, leave the oxygen machine or leave the plane. We tried to explain to to the pilot and stewardess that the fact that my father would die without the oxygen, and a call from Danniele at the customer check in explaining that it was an approved machine we were forced to deplane. My father and I both have medical issues with walking so this became the first problem. Then the plane left with our luggage and medication. Once we returned to the terminal Danielle showed us the list of approved oxygen machines and what a surprise, there was my fathers machine. We then had to take a $30 cab ride, and rent a $120 hotel room. I then had to go to a walk in clinic to obtain a days worth of medication. Then wait 10 hours for our next flight. Then a 3 hour layover in Vancouver. We then went to the only restaurant without a wait to eat. After finishing dinner we asked for a cart pick up but we're told I had to wheel my father back to the Air Canada wing and wait. We waited 20 minutes and once no one showed up I was forced to push him the full distance as we would have been late for checkin. We landed in Calgary at 1:00am after beginning our day at 4:00am. This caused quite a strain on my fathers heart and my knees. All for an obstinate pilot that refused to listen to anyone as if he was on some kind of power trip. This treatment has left us bitter and likely to give poor reviews to everyone we meet. I would like to add that Danielle in Comox was very helpful in getting us a new flight and assuring we would not be removed by another flight. I would also like to add that the gentleman who deplaned my father in Calgary was very helpful in wheeling him to baggage claim and helping him find me.