After having mixed experiences with other cab companies in the area, I decided to check Yelp for a better option. Red Cab Company has a perfect score, so they won my business.
I was returning to Bellingham from SEATAC via the Airporter shuttle bus, and I needed a cab to take me and my bags the mile or so from the shuttle office on Iowa Street to my home. When the shuttle reached Burlington, I knew I would be back in BHam in 30 minutes. I found the Red Cab Co phone number prominently displayed on their website and called it to book my cab.
The representative was soft spoken (almost like he had just woken up). He was kind, but also a bit casual in his interaction on the phone. Fortunately he was willing to book my cab for me, but only after he learned of my address, destination and pickup time. It seemed like the company was a small operation. He took down my phone number, name, current address and destination.
A few minutes later, I received a call from an unknown number in BHam asking for a Hester or Lester. I think it may have been the driver or cab co calling for another fare that hadn't shown up yet. Again, it showed a level of chaos and disorganization that accompanies small businesses.
My shuttle bus showed up about 5 minutes late. My Red Cab was already there waiting. The car was in good condition and easy to pick out because of the vibrant red paint. Despite the frigid temperatures, the driver was standing outside his driver's door. He verbally verified that I was his fare by confirming my destination, then he offered to help me with my bags. He loaded the two large bags (what can I say, it was after Christmas and my family loves me) into his hatchback.
Oddly enough, he asked me what was the fastest way to get to my destination. I gave him directions. He had a headset on and was frequently engaged in other business calls which made it difficult to tell if he was talking to me or other clients. We made it safely to my home a few minutes later. The fare was $7. He took my bags out of the trunk and thanked me for my business.
Even though it wasn't perfect, I would still pick this company over the other two outfits in town. Red Cab Co was prompt, courteous and the vehicle seemed to be in decent condition. read more