Keith and his driving team did an amazing job transporting us to various locations, there and back…read morefor our weeks stay on Vancouver Island. We had trips to both the airport and ferry, down to the city, and booked golf rounds. They are all very professional; and friendly providing lots of suggestions for us while visiting the island. Every pickup was punctual in clean vehicles. Relying on their top notch service made our vacation stress free. I would recommend this shuttle service to anyone considering a trip to Vancouver Island

Keith (and Scott) picked our Robotics team up from the airport this past weekend. 25 Highschool…read morestudents and their mentors. Let's get the important stuff out of the way first: on time and at the precise location we agreed upon. As someone booking travel, you should start with that. You can take Keith at his word; he'll be there. But more than that, he's there as a welcoming spirit to the Victoria area. Was warm and engaging with stories of the area, places to visit, etc. The drive from the airport to the hotel (30 mins) flew by as he explained the things to do, the places to see; where to eat. I would book with Keith again and look forward to seeing him.

After being told the 5:30 shuttle could not be held for 5 minutes since my luggage was late getting…read morein, I got to sit here for 35 minutes as we held the 7:30 shuttle for someone. Random rules for different people. This is the last time I'm giving them my money. 8:05 departure when a 7:30 was scheduled? Unacceptable. I've missed this shuttle before and caught the next one. That should have happened to the five people we waited for tonight. It's not fair to break your rules and inconvenience people when you decide it works for you. Bathrooms don't have hand soap.

There is no parking. I called the 48 hours in advance to arrange it and was told they have no…read morespace. Then the very rude phone operator essentially told me I was out of luck. NEVER EVER AGAIN. Now I am hoping I actually get refunded for my tickets. I am not sure how it takes 7-10 days to process. I would steer clear of this company. Update- they charge a $5.00 fee for the refund, that I had to request because they had no parking available.

Called and made a reservation the day prior for a 5am taxi to catch the 5:40 ferry…read more NO TAXI!!!, NO call to say they were late or not coming. NO call or text or email to appologise for not showing up or ruining our plans!! Bob's taxi new owner is not the same dependable service as the old owner, they have kept the Bob's taxi name and reputation which will run out soon!!! Use someone else!!

Very disappointed!! I am on crutches. And we called at 5:40 for a ride to catch at our 6:30 ferry…read more Bob said no problem. Came up to wait for Bob heard a very loud man calling for a taxi. Bob got here at 6:20. And let the very loud man have his cab. So he was late rude. And caused us to miss our ferry. Because he said it was hectic. Ridiculous!!! Don't over book your self. And then leave the people who called you first

Experiences occurred December 2023 (Bellingham Airport to SEA) and January 2024 (SEA to BLI)…read more Each trip had a different driver, both equally good. Bus arrived and departed timely, drivers carefully loaded and unloaded luggage from baggage area of coach. Drivers gave announcements along the drive. The seats were unexpectedly comfortable and the coach smelled clean. Tipped both directions. Lost one star for not having enough ride times available for the early morning December flight. We had to ride the night before and get a hotel room to accommodate the flight departure time. Hopefully this has improved. I'd be willing to pay a little more for "off" hours to help compensate for lower ridership, as it would likely still be cheaper than having to get a hotel room. Overall: a good experience. I've already recommended this airport to airport service to others and I plan to utilize again with future needs.

I used the Bellair Airporter Shuttle this morning from the Stanwood Chevron to SEA. Fabulous…read moreservice. Clean, comfortable, reliable, courteous. Highly recommend.

Good service but can be a bit slow. I guess they usually leave every 1/2 hour but the day I was…read morehere it was 45-50 min and it was a long drive to the hotel due to all the stops to different places. It is around $26.00 a person and I finally got to my hotel 2 hours or so later. On the bright side it was cheaper than the taxi and I was dog tired after traveling for 18 hours and needed the time to sit and just chill.

This review is for YYJ Airport Shuttle. The trip from the…read moreairport to the Marriott went as follows on Tuesday, April 28th about 1:40 p.m. The bus driver got in the van and did not shut up until he announced that we were taking a detour to the company's office so that he could get off and drivers would be changed. He also announced that this was the end of his day and week as if any of us cared. He talked all about himself and his life. The new driver was quiet but did not seem to know much about his job and the original driver kept calling him. It was unnerving and stupid and I will never use this service againnnnnnnnnnn. How could he concentrate on driving all these people when he is talking and talking and talking and talking. Truly do you think this was professional at all? The driver from the Marriott on Saturday, May 2nd at 9:56 was police and professional but our original experience was so bad.

I don't trust a company that never advertises its prices/rates. What's the big secret? Surely they…read morecan advertise a GENERAL cost? people don't have time in a transportation situation to be playing e-mail tag back and forth when time is of the essence...

DO NOT make a reservation with this company. I made a reservation for my sister, who was flying out…read moreof YVR at 7am (we are in Abbotsford). The number on the website was not in service, but I received a text follow-up where I made the reservation. I also sent a reservation request via e-mail. Via text, I was informed of the pick-up time/date, the flat rate, and confirmed we wanted to book the shuttle. They asked for my pick up address and name to confirm my reservation, which I did. I then also verified my pick-up time and date. The next morning, no shuttle arrived. I reached out to the company multiple times and they did not respond, while my sister became more and more nervous about missing her flight. Eventually, at 4:30am, I had to spend several hours driving my sister to YVR and then had to go to work in the morning on a couple hours' sleep. I still have not heard a peep from the company. Do not rely on this company if you're in a tight spot - better to pay $150 for a cab that actually arrives than $120 for a shuttle that will ghost you when you need them. The positive reviews are short and suspicious whereas the detailed reviews are stories like mine. Scam!

I wouldn't normal write a BIG "rant" but it is only out of disappointment that I feel sharing our…read moreexperience could help others before booking a wine tour. May.27 my work booked a wine tour through Regent Limousine for two of our 30yr retirement friends/co-workers. Tour included 3 wineries and lunch at the second location. Tastings were $5-10 which some places wouldn't charge if you bought wine and each person would pay for their lunches. We each paid our amount for just the bus trip/tour and prepared to pay for our extra's. So. . .. when we got to the first winery they were completely surprised and shocked to see 21 people ready to do tastings. Apparently we were not booked at all. Our poor driver scramble to make contact with his company and to sort it all out. Now the very busy winery had to divide our group to be able to do a tasting, which took a lot longer since they already had another group before us. Of course this puts us behind and our next tour was to include lunch, which again was not booked. Our driver then informed us they have arranged a wonderful lunch at the end of our tastings at the Malahat Chalet. Not one winery had our party booked, and our 10:30-4:30 tour was behind and we arrived for lunch at 3:30. At the restaurant there was a set menu and our office manager asked if this was being paid for by Regent to make up for the mix up with our tour. We were told if we ordered from the set menu it would be paid for, if we ordered from their regular menu it would be the cost for that person. So we were thankful for the good gesture to cover lunch for our tour mishap, until my office manager was later changed for every single lunch, $30 per meal. When she set an email to the company they claim they did not say they were going to pay for it and they didn't charge her for the extra hour it took to get us back to Victoria. I find this completely misleading and a complete let down to such a wonder celebration of our great friends retirement. " As we did not have a reservation for your group on that very busy day and in order to accommodate you on the spot,, I had to split your group up for the tasting, which I normally would not have done, and the tasting was a bit more abbreviated than I usually do. Vigneti Zanatta "It was unfortunate that Regent didn't make the appropriate reservations for your large group on the 27th and I was pleased to hear that Shannon was able to accommodate your group of twenty" 'Unfortunately, the tour was not booked with us ahead of time and we were unaware of your visit which makes it hard on us to give you the proper tasting and time with a Blue Grouse team member. "

Just got back from a cruise to Alaska. Myself and two young kids (8 and 10) got a 2hr tour of…read moreVictoria by a wonderful driver called Dave. He was an older gentlemen and very knowledgable about the area. He took us to a great ice cream parlor that was off the beaten track - he took us around various neighborhoods and landmarks. The car was immaculate and we felt like royalty stepping out. Well worth it rather than going on the more expensive, rigid and cheesy cruise excursions. Highly recommended; especially if you have very limited time in port.

Very good communication on time arrival and I would use them again. It was a trip to SeaTac…read moreairport so therefore important that they'd be reliable in order for us to catch our flight.

Called Rocket Transportation 3 days before my departure. The lady over the phone was friendly…read more After I reserved I got an email next day to confirmed my reservation and make sure everything was correct. Driver showed up on time and the ride was comfortable.