Nationwide coverage a plus Service personnel always…read moreprofessional Usually very time conscious

I'd stay clear of this location- While there for a tire…read morerotation, they broke the key to my locking lug nuts. It was brought to my attention by one of the associates and was told to talk to a Manager. I went inside and spoke with one of the managers, and during the conversation one of the other managers chimed in "why do you want locking lug nuts, no one steals tires anymore". I said that's not the point, and I'd like my vehicle back the same way it came in. I was told they were on order. I stopped by the store a few days later and was told again, they were on order and coming from CA, but they should have them shortly. That was two months ago- no call, no update, no anything. I did inform their customer service and was told that the store Manage, Chris would reach out..,,again...nothing. The reputation discount used to carry isn't the same today.....be weary of this location.

I had to come here two days in a row and both evenings, the customer service was amazing. They…read morefrequently acknowledged customers even while there was a wait and were always positive. I must admit there was a snafu with the first time I came and my tire replacement didn't go as it should have which brought my unhappy return the next evening. However- of any business I've been to, none has taken such responsibility and ownership as Discount Tire. I respect their commitment to "make it right". I would return and recommend them simply because even if things don't go as planned, they truly stand behind their work and will make it right if it isn't right the first time. Customer service and their accountability that they demonstrated will bring me back. Thanks to Dillon and Kenny on the second visit for being empathetic and ensuring my issue was promptly resolved. Abdullah (sorry if spelling is wrong) on the first visit was very personable and gave great recommendations.

Tried getting tire checked for the past four days and finally one of the guys explained it was too…read morehot (108')which is understandable I figured out myself that maybe they would provide the service in the am when it's below 108 degrees Maybe he could have mentioned it That's all I'm saying

I had a low tire and no appointment. They got me in and fixed the flat and changed my tires to…read morenitrogen. It took an hour and a half. Very friendly service.

The service was great quick and very much needed . Great…read moreservice and didn't feel pressured I think the price we paid was fair

I brought my Mercedes sprinter van to Firebird tire after Big O Tires made a mess out of it. They…read moreare True professionals and fixed everything that needed to be taken care. When I picked up my van, I even noticed that they cleaned all my tires and wheels. It's a little things that really count I would recommend them to anybody. Job well done

Firebird Tire has taken extremely good care of my family and my auto shops needs…read more They are an exceptional value when it comes to the great services they bring.! From 18 wheeler alignments to anything dealing with tires, Firebird is who we trust

I have had a handful of services done on my Malibu here. Each time, Brian has assisted me and has…read morebeen wonderful. I appreciate Pep Boys' transparency with pricing. I have always found their prices to be fair and oftentimes, they even have a coupon available to further lower the cost. I would not hesitate to return to this Pep Boys next time my aging Malibu acts up.

Went to the Pep Boys service center in Surprise to see if they could clean my post and terminal for…read moremy truck battery, due to I was having trouble starting my truck the night before when getting out of work at 9 pm. John the manager came to look at the battery and discovered the terminal was corroded and loose. John, instead of handing this simple job to one of his service technicians he did the job himself. When he discovered the terminal clamp screw wasn't breaking loose, John replaced the terminal. I know my situation was simple, I usually take care of these simple issues myself. With long working hours I was flat out tired. The level of service I received for one of those bothersome simple jobs was a breath of fresh air, especially when your tired. John was an example of great customer service and care. I was in and out back on the road within 15 mins. I will be back. Thank You!

Just moved down to Surprise from Snohomish, WA and needed a new 'home base' for my automotive…read moreneeds. Sun Cities was recommended by a collection of AIs I utilize. Larry was very friendly on intake and they did a fine job on a rear differential flush. Very reasonably priced for the job on my Infiniti. Will be using them for the next job, a power steering endeavor and rack rebuild.

Went in with my appointment for oil change! Also did new windshield wiper blades. I'm so glad I…read moremight've paid a little more but next day was a monsoon driving through the desert so pleased with the guys and service over at this location. Had a ***** experience! Very caring and nice to deal with.

how did Nashville Firestone Scott manager at Firestone located off of Road in surprise Arizona…read morewas very accommodating and regards to having a alignment a break dust shield had been bent in the process of doing a front and alignment and it ended up gouging my rotor, so all I was asking for was a refund on the front charge which accommodating me for that refund.

I had been a loyal customer of Firestone since moving to AZ in 2018. Brakes, alignments, rotations,…read moreoil changes, AC replacement; my wife and I would take our cars to Firestone and up until recently we always had good experiences. They're usually quick and affordable, however, this instance took 12 days to replace a coolant housing. --On 04/23 I brought my car in at 5:13PM when the temp coolant housing cracked and leaked coolant, overheating the engine. Firestone let me know that they would get to it in the morning, Saturday. Service writer was Jordan. He called an hour later letting me know it would be $50 to even look at it. --On 04/24 they called me letting me know they will order the parts and will receive them Saturday morning to complete by Saturday. Technician was Marcus. Quote was $749 for the housing and then $129 to flush the coolant fluid. --On 04/25 they called me letting me know they received the housing, but was missing a part. They'll order from Kia Monday, receive Tuesday to complete the job. --On 04/28/26 they called letting me know they were still waiting on a part, it'll be in tomorrow. --On 04/29/26 I called, they were still waiting on the part, should be in tomorrow. --On 04/30/26 I called, still waiting on the part, should be in tomorrow. --On 05/01/26 I called, they said they were still waiting on the part. I went up to Firestone to get some things in my car I needed. They again said now they were waiting on a gasket. A manager would call me in the morning. --On 05/02/26 I went up to Firestone around 10am, spoke with Scott (store manager) who told me the engine cover was put on a workbench and "grew legs and walked away", the assumption being another tech threw it away. Scott offered 10% off the bill to cover "a day or two of a rental" and a complimentary service check should I return, stating the part would be in Monday and I could get my car back and he would call me. --On 05/04/26 I called in the evening, service told me "looks like we are still waiting on a part"... I reiterated that Scott said it would be in and the service tech said "yes, we will get the part tomorrow, Scott said if you called to let you know you'll have your car tomorrow" At this point, due to the mistake on Firestone's part, I don't feel like I should be responsible to eat the cost of finding other transportation. --On 05/05/26 I received the call that my car was ready. I picked up my car at 4:40pm. The bill shows nothing about the part they thew away, but it does show having received the gasket Thursday. Reflected in the bill is simply a 10% military service discount (amounting to $106). --On 05/05 and 05/06 I attempted to call Scott. Since picking up my car, the EPB sensor has been tripped and my parking brake, auto hold, and cruise control functions do not work. --On 05/07 I spoke with Scott, who felt the $106 to cover the cost of a day of rental and Uber up to Firestone and complimentary LOF (Lube, Oil, Filter) service was sufficient. He offered to fix the EPB sensor but my trust is non-existent at this point. My total bill came to $1,098, after the "military discount". Which was still higher than the original quoted amount, even factoring in the tax. Take from this experience what you will. I try to be thorough when it comes to negative reviews. I understand things happen. Having a part come in without all the components once is understandable for a single day delay, but an additional component is unlikely. The clean photo attached shows the engine cover they replaced, which is probably as big as my torso. Throwing out the cover to my engine is just negligence, causing a several day delay in returning my car to me with very little compensation (if any, based on the "discount" versus original quote). There are plenty of other places in Surprise to take your car, and unfortunately, I won't be using Firestone again. Photos attached: coolant leak, completed job (with replaced engine cover), and new warning lights my car currently has, along with line items on the bill and the total amount.

Thank you to Justin and the team!!! A great place to get straight answers. Got us fixed up and…read moretaken care of.

They said I needed new struts over 1k. I told them I would get them through my Edurance Insurance…read moreand gave them a copy of the contract with all the Info. About a week later I stopped in to inquire why I had not heard from them. The guy said he couldn't get a hold of them and threw my info away. I got them on the phone right away when I got home. This was the worst customer service I have ever run into.

This place is the ABSOLUTE WORST PLACE TO DEAL WITH!!! The managers , assistant managers, service…read moreadvisors are all incompetent . No one ever knows what is going on . I dropped my car off for an oil the change , fix a flat that they never fixed initially , and to check / replace a separated tire I purchased from them. They had it for almost 24 hours and still had not touched it. it was dropped off at 10:30-11 Tuesday and told them I needed it by 9:30 Wednesday morning because I'm going to Flagstaff. This located should be closed down and demolished ! it's the biggest waste of space and a liability for the community. Whats sad is that they don't even care enough to fix or right the wrongs they do to their customers .

Place never fixes things right. If you are elderly and dont know any better the pitch repairs that…read moreare not required. One mechanic there is a real jerk.

Always love going to Sam's Club because they have a variety of goods that Costco doesn't carry…read more Browsing through the aisles always guarantees you'll find something to bring home. Also love their bakery and their meat selection.

Oh my goodness, what in the actual F is wrong with this place! 20 minutes no matter what! I can…read morecharge my electric car faster than get gas at this place. Maybe help your customers out that can't get the pump to work. Wow. Very hard to justify the time required to say 10 cents.