I had been a loyal customer of Firestone since moving to AZ in 2018. Brakes, alignments, rotations, oil changes, AC replacement; my wife and I would take our cars to Firestone and up until recently we always had good experiences. They're usually quick and affordable, however, this instance took 12 days to replace a coolant housing. --On 04/23 I brought my car in at 5:13PM when the temp coolant housing cracked and leaked coolant, overheating the engine. Firestone let me know that they would get to it in the morning, Saturday. Service writer was Jordan. He called an hour later letting me know it would be $50 to even look at it. --On 04/24 they called me letting me know they will order the parts and will receive them Saturday morning to complete by Saturday. Technician was Marcus. Quote was $749 for the housing and then $129 to flush the coolant fluid. --On 04/25 they called me letting me know they received the housing, but was missing a part. They'll order from Kia Monday, receive Tuesday to complete the job. --On 04/28/26 they called letting me know they were still waiting on a part, it'll be in tomorrow. --On 04/29/26 I called, they were still waiting on the part, should be in tomorrow. --On 04/30/26 I called, still waiting on the part, should be in tomorrow. --On 05/01/26 I called, they said they were still waiting on the part. I went up to Firestone to get some things in my car I needed. They again said now they were waiting on a gasket. A manager would call me in the morning. --On 05/02/26 I went up to Firestone around 10am, spoke with Scott (store manager) who told me the engine cover was put on a workbench and "grew legs and walked away", the assumption being another tech threw it away. Scott offered 10% off the bill to cover "a day or two of a rental" and a complimentary service check should I return, stating the part would be in Monday and I could get my car back and he would call me. --On 05/04/26 I called in the evening, service told me "looks like we are still waiting on a part"... I reiterated that Scott said it would be in and the service tech said "yes, we will get the part tomorrow, Scott said if you called to let you know you'll have your car tomorrow" At this point, due to the mistake on Firestone's part, I don't feel like I should be responsible to eat the cost of finding other transportation. --On 05/05/26 I received the call that my car was ready. I picked up my car at 4:40pm. The bill shows nothing about the part they thew away, but it does show having received the gasket Thursday. Reflected in the bill is simply a 10% military service discount (amounting to $106). --On 05/05 and 05/06 I attempted to call Scott. Since picking up my car, the EPB sensor has been tripped and my parking brake, auto hold, and cruise control functions do not work. --On 05/07 I spoke with Scott, who felt the $106 to cover the cost of a day of rental and Uber up to Firestone and complimentary LOF (Lube, Oil, Filter) service was sufficient. He offered to fix the EPB sensor but my trust is non-existent at this point. My total bill came to $1,098, after the "military discount". Which was still higher than the original quoted amount, even factoring in the tax. Take from this experience what you will. I try to be thorough when it comes to negative reviews. I understand things happen. Having a part come in without all the components once is understandable for a single day delay, but an additional component is unlikely. The clean photo attached shows the engine cover they replaced, which is probably as big as my torso. Throwing out the cover to my engine is just negligence, causing a several day delay in returning my car to me with very little compensation (if any, based on the "discount" versus original quote). There are plenty of other places in Surprise to take your car, and unfortunately, I won't be using Firestone again. Photos attached: coolant leak, completed job (with replaced engine cover), and new warning lights my car currently has, along with line items on the bill and the total amount. read more

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Rolling into Phoenix, I noticed our car running a little rough, a loss of power and the check engine light on. I stopped by an autoparts store to get the engine error code read to find out that cylinder 1 was misfiring and likely issue was the ignition coil, spark plug or fuel injection system. This Firestone was just down the road so I stopped and talked to them about the issue. I like that they were confident why they were positive the ignition coil needed replace since I had the plugs replaced last year at a Firestone in Las Vegas, and if it was an fuel injection system more cylinder would have give the misfire error. They replace the ignition coil and it solve the problem, and they saved me about $120 for diagnosis testing which was not needed. Overall, I had a great experience and was on the road again in about an hour and half. read more

Firestone Complete Auto Care - Auto Repair Near Me - Surprise, Arizona

LIFETIME ALIGNMENT IS BAIT AND SWITCH Lifetime alignment not worth it if they can't align a single tire after 2 years. I went to this Firestone location because I had purchased the lifetime alignment package. I had an appointment and was there for three full hours, and they were unable to perform the alignment--supposedly because the technician couldn't loosen a single bolt. However, they did manage to check my battery, belt, fluids, air filter etc, and recommend a list of additional services I never asked for. If they couldn't do the alignment, that should've been the end of it--everything else should've been put on hold. I work 62 hours a week and don't have three hours to waste on my day off. They recommended $1,800.00 of additional services but not a single tire was aligned? Come on! The only reason I came in was to get the alignment done after replacing the lower ball joint and CV drive myself. The excuse about not being able to loosen the bolts due to rust is absolute nonsense, I managed just fine with standard garage tools at home. To me, it's clear: they had no intention of honoring the lifetime alignment they focused 100% of the time looking for other things wrong im already aware of and can fix myself. That's the only logical conclusion I can draw from this experience. read more

Firestone Complete Auto Care - I did this myself 2 weeks ago no problem but Firestone can't loosen the same bolts I torqued to spec? WTH - Auto Repair Near Me - Surprise, Arizona

Let's have a brief chat about scamming people by intentionally throwing away piece of your engine, not telling you, making the situation worse, holding your car for almost two weeks, LYING about what's taking so long, then charging you an exorbitant amount of money to do so. That's exactly what Jordan and Scott over at Firestone will do! Why? Because they are counting on you not having enough money to take legal action or file a complaint against them. What started out as an easy repair for a coolant leak turned into a half a month, $1,100 affair. DO NOT trust these guys with your vehicle, they will scam you and put your life at risk with their inexperience, blatant disregard and incompetence! I can't even express how much the garbage humans at this location can f*ck off. Save yourself the headache and definitely do somewhere else! read more

I bought a trailer tire that blew out the next day. They refused to warranty it. I've unsubscribed from emails multiple times, yet they continue to send them. This is a violation of the Can Spam Act. I spoke with their corporate office and explained the law (Told them they could Google it) and STILL received more emails. Just STOP! read more

Firestone Complete Auto Care - Yet ANOTHER attempt to unsubscribe. - Auto Repair Near Me - Surprise, Arizona

I took my ford ranger to get a new fuel pump, They were trying to charge 500 dollars to removed the bed and 110 for diagnosis, I took the bed myself at home and we took the pick up. Long story short they told me "my pick up needs a motorcraft fuel pump" for 500 bucks and it was 3 year warranty through the manufacturer, as I was picking up my truck I discover that they use some CHEAP off brand fuel pump and also broke one of the clips for a fuel line which they decline to repair and wanted to me pay for! Horrible experience manager Ryan Mitchell WAS NOT helpful at all and very combative. The quality of their service is mediocre and no costumer service at all! read more

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how did Nashville Firestone Scott manager at Firestone located off of Road in surprise Arizona was very accommodating and regards to having a alignment a break dust shield had been bent in the process of doing a front and alignment and it ended up gouging my rotor, so all I was asking for was a refund on the front charge which accommodating me for that refund. read more

At the end of 2025 I took my prelude in to get a few leaks fixed and was charged close to 1000 dollars for the replacement of 4 fluid lines and on top of that I asked about getting a new distributor to fix my oil leak to only get my car back with only a new distributor cap. still leaked, took it apart myself and found out they did not touch it. they also claimed to not be able to obtain a hard line for my car and made me find the part myself and when I asked to take my car home they refused because it was "undeliverable" Worst part is 2 days after everything was said and done one of their technicians got my personal phone number to text me about leaving his impact gun in my car. Which it never was but he continued to call me a lair untill I stopped replying. The unprofessionalism is Insane. go to breaks plus instead read more

**WARNING** These people will mess up your vehicle. Went in for an alignment, after the service was done, the manager Ryan was asking me to leave him a 5 Star Google review and was telling me what to say. I get in my car, and I drive off to figure out my car was driving TO THE SIDE, they refused to fix the issue, claiming something else was causing it even though it wasn't driving sideways prior. I went to Discount Tire and they aligned the vehicle back to normal no problem and said there was nothing wrong with the vehicle: Firestone hires people who lack honesty and integrity. read more

Took my car in there to have the alignment done at 11:21 in the morning. They asked me I could either wait for it or come back in an hour to an hour and a half. Never called me. I went in at 4:30 they had not even touched it yet. My work order said due at 2 PM. is a convenient location to us we have been taking our four cars there for the last 11 years. We will find another place. read more

Special thanks to David. After airing up my low tire my nephew realized the valve stem was leaking. David had my car in and out with a new valve stem in place. Very friendly, efficient and helpful. I would definitely recommend Firestone. read more

Today, January 4, 2026, I purchased four brand new tires for my 2012 Toyota Tacoma at the Firestone located at 4301 E Thomas Rd, Phoenix AZ 85018. They told me my tire light censor was broke. My son had to explain that it wasn't, and it was my spare tire on my truck. I drove down the street a few miles and the tire light came on. I went back to Firestone and spoke with Marissa. She acted like she did not want to be bothered. I explained the situation and asked how long it will take for them to check it. She said her guys were busy and walked away without answering me. I got in my truck and drove to the Firestone on 3rd Ave and Osborn. I explained the situation to Daryl and he said it would take two plus hours. I said, this is not acceptable. I just charged almost $700 for all brand-new tires, and I should feel safe. The man in the back check the tire pressure and the front left tire was very low. Well, I still do not feel safe. Now I will have to take my truck to Discount or another tire shop because I do NOT trust the workmanship at Firestone. I will never do business with Firestone again. Shameful. read more

The representatives at this Firestone have always been friendly and courteous. They have a professional attitude ever time I visit.

I had to come back due to the warranty. dropped the car off at 9:30 and they told my wife it would be done in two hours. Well I still sitting here at 6 PM! what part of keeping your word do these guys not understand? Will not ever come back if not for an issue related to a previous warranty. read more

I never once consented to solicitation via my phone number. Why am I getting sales calls from you guys??? Nobody wants to be solicited to, you have my number to let me know when the work is complete not to SOLICIT SALES. Will be talking to corporate about this and finding another shop to go to. Too bad, ive been going here since about 2013. read more

Apparently appointments mean nothing. Really needed to get it done and they failed me. Not cool.

I have been going to this shop for years. But I have had the worst experience with them this summer. One of the tires flew off of our car that they serviced on. Good thing our family did not get hurt. And Firestone serviced our car by replacing our brakes and caliper on our last service . When we brought it to them they denied our claim stating that we had too many miles since it's last oil change. I've spoken to other mechanics and they said even if we had 10000 miles on the car if it was under torqued it would of not flew off. So they would not pay for the damages. Because of this I will not come back to them again. I thought they stand by their quality service but now they try to get out of it and won't own up to the mess they did. They wanted to charge me $6200 to repair. Such a rip off! Never again...they just lost a customer. I do not recommend them at all. read more

Firestone Complete Auto Care - Auto Repair Near Me - Surprise, Arizona

I understand times are hard but this has really pushed me to do things myself, aka the basics a simple YouTube video away and some elbow grease. Charging me $120 for a synthetic blend oil change. If anyone's curious labor cost go up at the beginning or end of the year so that was not it cost of oil has gone up. read more

I usually get intimidated going to auto repair shops but I got a nail in my tire and didn't have a spare but I assumed I had a warranty because I got a whole set of tires a few months ago but Dylan who was the front representative was so amazing and helpful with my situation. I waited in the lobby for a bit and I heard Dylan answer calls and help people in person by himself and he was so kind, polite, and helpful that I told my mom just how awesome he was!! read more

Had a blow out on the freeway on our way to Las Vegas. Matt answered the phone immediately and found a tire that would work. Unfortunately, the existing tire was not repairable, but the team was able to quickly balance and mount a new one. Saved our trip, can't recommend these guys highly enough! read more

Got a flat tire while running errands Saturdaymorning. I walked in and two of the sales associates told me they were at least 4 hours out. I let them know I didn't live in the area and would change it myself. Brent came out and informed me if you put fix a flat in the tire it makes the tire unfixable. His advice saved me buying a new tire! I didn't give them 5 stars due to the way the female sales associate talked down to me. She told me I didn't listen to her when it was the opposite. She didn't listen to me... read more

Last year, in the month of October, I bought 4 tires. I calculate that I put 20,000 miles on it yesterday when I was returning from the city of San Diego on the 8th, one of my tires exploded, almost causing me to lose control and crash into a trailer that was about to next to me today when I took it to the workshop they told me that I have to pay for a service that I paid the amount of 1000 dlls for 4 tires and the setting according to having a guarantee for anything that happened to it now it turns out that they are charging me for intakarka and Not wanting to replace the others, I told them that I had an accident before in which I almost lost my arm and in which my 11-year-old son died for the same reason due to a defective tire. To file a complaint with the continental tire company, they explained to me that normally when a tire is defective, it is possible that there was an error in the machines and it made many defective tires, but now they do not want to be responsible, not even for one tire. I recommend that you do not buy here or do no service the employees have very bad attitude. read more

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Believe all these 1 star reviews. I've never had good experiences with this Firestone and now I am absolutely done with them. Started years ago when brought my co. car for its first oil change and they told me I needed an alignment on a brand new car... drove that car 170k miles without an alignment or issue, was told later by a ex-employee that they tell everyone they need an alignment, next I took them my Viper wheels for tire install and they said they can't do Viper wheels, took to Discount and we all laughed as it's just 18" factory wheels, then I took one of our corvettes in for a tranny fluid change and they said they don't work on high end vehicles (99 corvette)... what a joke. I have however always let them change my co. car oil because I could walk home... never again. I recently took my Chevy Colorado co. vehicle in for its first oil change... standing in front of me was a guy getting a price quote for a Buick Enclave oil change, he was quoted $78. I stepped up to pay my bill and was charged $120... that's right $120 for a 6 quart capacity 6 cyl oil change... the same GM 6 cyl capacity as the $78 quote prior to me. I came uncorked, Matt could NOT tell me why the difference... he just became nervous and said I'm getting synthetic oil, did he forget I just heard his conversation with the prior guy, same oil and I was being charged $120 again for a simple 6 quart capacity oil change (I am in the automotive industry) I have our corvettes oil changed at the dealership and pay $90 for performance V8s with synthetic mobile one at dealerships. This Firestone is a typical Sun City/Surprise business that over charges because it's older people who will pay that without question. This place is an absolute joke and shouldn't be in business. I am in the industry and my wife is a local hair dresser... we will be vocal as we can read more

I literally called just to ask a question. I said "hey I was just calling to see if you took walk in oil changes " the guy said give me one second place me on hold . Literally 20 minutes later (not exaggerating the time I checked my phone call time) a different guy answers asks how he can help me . I told him very politely yeh I had asked a guy if you all took walk in oils changes and if not I would love to make an appointment. He responded yeh we like appointments over here just so we are better prepared with how many people we are getting in. I said okay and then he said but I have quite a few customers in here right now let me put you on hold . Waited another ten minutes . So now I am at a half hour on hold just to inquire about an oil change and make an appointment. I hung up and went to jiffy lube . Firestone do better . Your customer service is shit . read more

Great honest guys. Did their best to help me out with my car issue. It felt like they really care about my issue, which was great read more

Horrible Customer Service. Everything we asked to be done they only chose what they wanted to do. They lied and said our battery was bad which we bought through AAA and was still under warranty. We called AAA and had them come out to replace it only to find out our battery was reading at 89% SMH ‍ I guess they wanted to bend us over. We asked for them to replace the windshield wipers to be told by Biggie Smalls (the manager) that we would have to take it to the dealership for that. This manager is a joke. He literally chooses what he wants to fix and not. He puts older men out in the reception area to make it appear more trustworthy when in all reality he is the fool running the show. Never EVER will I go here again. Don't waste your hard earned $$$ at this non reputable business. read more

We left our car that was leaking antifreeze. When we picked up the car which had an oil change and general check up. I asked if the car was safe and he said he feels it should go to the dealer. I thank him for his honesty and again asked if the car was safe to drive home, he assured me than ran it for 20 minutes, no problem. Not even a block away it overheated and was running on hot, I was so scared, I was sure the car was going to explode. Got it home and had it towed to the Nissan dealer. It was a faulty cap on the radiator. What does it say for the mechanics there and what kind of testing could they have done? So now I have a towing bill and a bill from the dealer. Thanks Firestone.... read more

I had good experience here. Got my alignment done. I bought lifetime alignment for great deal. Also purchased 4 new tires Bridge-stone Quiet-track, was told they are pretty quiet and 80,000 miles warranty. MY experience here was good. Thanks to these guys Jacob, Bert, Chris, Bo, Remo L, and the bold Guy super nice. When $$$ is not a problem things are done as expected and stress free. I'm not a millionaire either read more

Ordered a set of tires and was told that I would get a call when they came in the following day. At 4pm the following day I called in to see if they arrived because I had not heard from them. They said the tires were in and they could be installed that day. I was asked if I wanted to apply for their credit card and I declined because I already had one. I was told that they have new cards now and they probably closed my card because it was over a year old. After a twenty minute conversation with customer service, they were able to confirm that the card was fine and was able to process the transaction. 30 minutes later they realized that they ordered the wrong size tire and cannot help me. They did offer to give me a set of tires that was comparable, however I am of the mind that if you're paying $1000 you should get what you want. Save yourself the headache and don't allow these people to waste your time or money. read more

Just moved to Surprise about a week ago. Got a flat tire already. Drove it to Firestone, but tire not repairable. Left my Enclave overnight to have all four tires replaced (AWD). My vehicle was safe and secure. They had the tires replaced on time for me the next day. Great service; great people. Thanks Remo for taking a bad situation, and turning it into an exceptional and satisfying experience. What a great team! You now have a new customer and an advocate for your store. Well done!! -Andrew Burch read more

Shady Liars! My daughter took her car in for an oil change and Nathan told that she needs to change the serpentine belt ASAP! They scared her into thinking it needs to be replaced immediately but fortunately she didn't have the money so she wasn't able to have them replace it at that time. We just had the serpentine belt replaced a couple of months ago so we took it to our regular mechanic to check it out just in case something may have damaged it. NOTHING is wrong with it. Oh and they also told her her battery needs to be replaced, NOTHING is wrong with that either! I can't believe these places get away with ripping people off. read more

I went in for a oil change,tire rotation,wheel balance and lifetime alignment....and battery check ....when they were almost done they said my battery failed and I needed a new one ,this location does not know how to test batteries....my CR-V was under factory warranty so I went to Honda the same day and they tested it twice and it was completely fine ,if I wasn't under factory warranty I would've paid for a new battery at Firestone that I did not need ....and they could've said oh you are still under factory warranty just go and bring it to Honda but no they said I should get one at Firestone....I will never come back to this location,ever since Remo left at this location the service has gone way down ,when Remo was running this location I've never had a problem or mis diagnosis...I'm going to the new Firestone on Litchfield & Wadell for my future service where I know I will get a properly done battery test and better overall service ,I talked to Jacob on the phone at this new location where Remo works he was apologetic for the poor service and said to come to this location and we'll take care of you . .oh and the checklist they give you wasn't filled out properly,sum things were not even checked just skipped it I'll be going back to Firestone where Remo works ..and thanx Jacob for listening to me and being apologetic for my poor service at that location on the 303 & Bell Rd area read more

I set up an appointent to have the oil changed in my truck and to have an alignment done. I was told they would need my truck for no more than 2 hours the day I made my appointment. Today I dropped my truck off at 9:30 am, 30 minutes prior to my appointment. Again was told they would need my truck for 2 hours. I came at 1:30 pm to get ny truck and they STILL HAD NOT even begun to work on it. It was still sitting in the same parking spot I left it in. Even if they were to have started work on it immediately, it would have been 6 hours they had my truck by the time they were done. Prior to this I always recommended this location. Not anymore. I will not support a business that does not respect appointment times they have scheduled their customers for. read more

Took my car in on Sunday to the Surprise location on the far West end of Bell Road and they said they were unable to do an alignment because the lift was messed up. Showed my car to a friend who is a mechanic that night and he said they were either too lazy to take off the 4 bolts of the skid plate or not smart enough to get it done. Had a service appointment at the dealer on Monday and added the alignment to their work. It was completed with no issues and no mention of issues at Firestone. Firestone wasted my time and lied to me. Will never take any vehicle back to Firestone for anything. read more

After picking my kids up last night, we headed to the grandparents' house for dinner. In the less than a mile drive, my tire lost air and was thumping. I promptly called AAA who towed my car to Firestone. They left the keys in the night drop box. At 7:15 this morning I got a call from Bruce, who received my keys and assessed the damage to my minivan. He gave me a quote (that quote didn't change when I picked my car up!) and said it looked like two tires actually needed to be replaced. After work today I went in to pick up my car, paid, and drove off happy. So rare to go to an auto repair shop and not feel jerked around or cheated. WONDERFUL a experience. Thank you everyone at Firestone for restoring my peace of mind and confidence in my minivan without robbing me. read more

Firestone Complete Auto Care - Went in with this after AAA towed my car to Firestone and came out with two new tires for a great price. Made my van safe again! - Auto Repair Near Me - Surprise, Arizona

Ive had tires replaced twice now at 2 different firestone locations including this bell rd location. Both times they scratched, gouged, and damaged wheels. I brought a pair at 230pm, came back at 655pm and they werent done. I looked inside and saw two techs hanging off pry bars getting the tire on. They were stock Ford Focus wheels with exact stock replacement tires, nothing challenging at all. I got home and noticed extensive new damage to the wheels. Take your business elsewhere, they clearly don't care. read more

Firestone Complete Auto Care - Auto Repair Near Me - Surprise, Arizona

Went in this morning with my rental car that kept losing air from one of the tires. It was taken care of quickly. They even did the dealing with the rental company. I left with a smile on my face. Thank you very much!!!! The read more

So you're allowed to make a "request" for an appointment but they don't bother to let you know if they can accept or decline it before the appointment time. I drove over there after my online request for an oil change was neither accepted nor denied and when I got there they said they couldn't make an appointment for me until 4 days out. When i asked the lady working if I should just reschedule it online she said that there's no point in doing that and to just schedule it in person. Uhhh okay so then why do yall have an online appointment system?? read more

Fantastic service and great work! We've been going there since it opened and have had wonderful experiences - I would definitely recommend them to anyone. read more

Honest, and friendly. What more could a girl want? Especially when it comes to taking care of your car. I brought in my car to get a brake check and Robert was extremely helpful. I didn't feel like he gave me any lines or tried to take advantage of the fact that I was of the female persuasion. In fact, instead of fixing my brake and taking my money, he told me that the issue should be fixed under warranty still. He even told me the best way to deal with the dealership to ensure they didn't try to skirt their responsibility. I watched the way they interacted with customers also, and found that they had an extremely good rapport, especially for a place that has been only opened for a couple of months. I'm definitely going back for any other service I may need in the future. read more