I stopped at Brakes Plus in Goodyear, Az. to inquire whether they could fix, what I thought was, a timing issue with my 2014 Honda Accord 3.5L. From the moment I entered the lobby I felt welcomed and completely at ease with the staff. Yoshi, the counter representative, properly greeted me and was immediately attentive to the issue with my car. After a short explanation as to what was going on with my car the general manager himself, Johnny Nguyen, personally went outside with me to take a quick look under the hood. With complete honesty, yet confidence, he let me know that the issue would require further troubleshooting. I left my car at the shop and was called back a few hours later. I was informed that the issue was indeed a timing matter and that they had the in-house expertise for the required repair. Also, Mr. Nguyen gave me a personal guarantee that his master technician could have it repaired by close of business the following day. I was also given a thorough explanation and very reasonable price quote for the parts, labor, warranty, and total cost. At this point I had complete confidence that I had stopped at the right repair shop. A complete OEM timing kit, which includes a new water pump, was installed and my ten-year old Honda (93k mi.) sounds like it did when it was brand new. I arrived at Brakes Plus at 10am on a Tuesday and my car was ready for pick up at 3pm Wednesday (the very next day). This place has not only the honesty, but also the competence, to get the job done promptly and at a reasonable price. I write this review with complete peace of mind. My confidence in this repair facility cannot be overstated. I do not think I will ever go anywhere else for car repairs. Lastly, they honored my decades long military service (Marines) with a 10% discount. I give my HIGHEST RECOMMENDATION TO THESE TRUE PROFESSIONALS! read more

I called last Saturday to make an appointment for Monday. I let them know it was a dually 3500 and that i need it repaired ASAP as i was supposed to leave this morning to drive to Ohio. I get there at 8am. Drop my truck. At 8:15 they call and tell me the truck is too big. Make sure they can accommodate you before you show up. Needless to say I am pretty hot. Not only did they not know Saturday when I called and told her it was a 3500 they didn't know this morning when I checked in and told him it was a 3500. read more

AVOID THIS PLACE! Had a 10am appointment. Dropped off my truck early at 950am. I was told that it might be 2 hours at worst 3 hours. Here I am at 4:50pm and no truck! And they do not even have the front pads for my truck! 0 STARS! They close at 5pm. And today my 2022 Tundra is leaking oil! read more

Brakes Plus - Oil leaking onto my driveway after 10 mile drive home. - Auto Repair Near Me - Goodyear, Arizona

Just had my brakes done.Everything went smooth and on time and the brakes feel and sound fine.I was helped by Yoshi.He was very professional and courteous and made the whole transaction a pleasure. read more

I wish I would give this place a 0 stars. So my 2014 Ford Fusion has started to overheat so I have taken it to this Brakes Plus and within 20 minutes they have told me that it's my condenser (where it was behind the radiator fan) then called again and then told me a different story. Finally James has told me that he would "start" at my radiator fan. They didn't give me a proper diagnosis of what's wrong with my car and I have wasted $100 out of my pocket in order to get my car out of there. WOULD NEVER GO THERE AGAIN...WORST CUSTOMER SERVICE...EVER read more

Brought my car in for a "premium" oil change. Spent way too much even with a coupon. Made an appointment ahead of time but they still had my car for most of the day. Was told they would inspect my car to make sure everything looks good; however, they seemed to have missed checking my coolant, for a month has gone by and the fluid was way below the low line. Now I'm not sure if my car was fully inspected. Can't trust them with my car again and prices are too expensive. read more

My husband spent two hours there for a quote today to have rotors resurfaced and brake pads put in the rear of our vehicle. It was $800. He left and went somewhere else and was able to do it for $320. We later found out that our neighbor brought their car here and they quoted her $1300 for a job that ended up only costing her $300 Clearly they live off of up sale read more

Do not go here, they are scammers! Brought my car in for a typical alignment. Came back that they couldn't do it because of something with the car. They quoted me over 1500 to "fix" whatever needed to be "fixed" before they could do the alignment. I knew something was off so I brought it to a mechanic the same day :) and guess what?? The mechanic quoted me $300 to fix my vehicle not no ridiculous $1500. Do not go here or any brakes plus in general. They might scam you out of a large sum of cash and potentially (Avondales brakes plus) will damage your vehicle to get more $$$ out of you (many have reported that Avondales brakes plus does this) read more

These people have no idea what they're doing totally screwed up my brakes. I've had a had it fixed twice since then terrible shutter in the front end of my car ever since I fixed the brakes they lied to me and said that they turned the rotors when they did not all they did was slap, break shoes on top of warped rotors, totally incompetent, dishonest, poor value, and above all else incompetent read more

Scott Johnson was amazing and helpful in inspecting my truck as well as getting me a quote for the work I knew I needed done.

Made an appointment for 9:00, 2 hours later I had to ask what's going on. Comes out and tells me brake pads only needed but another hour and a half. A person came in and out first an oil change and I am still sitting here. Oh and no explanation at all. DO NOT COME HERE. read more

I have a major complaint with this location Brakes Plus. I took my truck in 3 months ago and had my frond brakes replaced and rotors turned. When I got my vehicle back I noticed it was making a minor noise when I would step on the brakes. Sounded like a frog croaking and it only kept getting worst. So I took it back 6 ish weeks later to get inspected and was told that nothing was wrong. So I went another 6 ish weeks driving like this. The noise only got even more worst, so I took it back again. They told me they took the drivers side brakes apart and reinstalled them and that it should be fixed. Then after 2 more months it's still making noise and I took it in for a third time. I was told a third time that it was normal and nothing was wrong. So now almost 5 months out I decided to go else where to have it inspected. The diagnosis was they used the old hardware on my new brake pads. The old hardware also had to be replaced which should have come with the brake pads. So after all this these people lied and made me lose time and money. I paid for a service and expect to be done professionally, not lied to and dicked around. I will never go there again and will not recommend this place. Go elsewhere and save your self money and time. read more

Not often do you go into an auto repair shop and receive good news regarding the inspection results of your brakes. No upsale attempt and was so impressed with the thoroughness and quick service that I had them do a scheduled oil change, which saved me another $25 from the dealership normal price. Thanks Kaleb, I'll be back..!!! read more

I got an oil change from here and they did not reinstall the skid plates on correctly. I ended up dragging skid plates down the freeway and lost parts. read more

Expensive as he'll just like all the rest of them. Waited over 3 hours for a heater module to be replaced. Cost: $365

First time using Brakes Plus. Oil change and front brakes. They called and said I needed rear shocks and gave a deal on fronts and back, while it was there might as well get all of them done. When I went to pick up my truck they had forgotten to tell me the air filter needing to be changed and they gave it to me at no charge. They also gave me coupon discounts. Each member I talked with shook my hand and thanked me for the business. Great work and customer service. I will be a repeat customer. read more

Armando was great. I did a bunch of services and he looked for discounts for me. I will go there again to get all my cars serviced.

I took my wife's minivan here twice now for an alignment and BOTH times they ripped the rubber bellow on the rack & pinion gear! These are VERY difficult to replace without screwing up the alignment again! The 1st time I took it there I looked @ it as soon as I got home (10 miles approx.) and one of the jam-nuts wasn't even tightened up against the outer tie-rod! The 2nd time I made a 1:30 appointment and didn't get my vehicle back until 3:30!?! To be fair, I have had a couple of good experiences with this place in the past but really guys? Two hours solid for an alignment only WITH an appointment? AND I'm left with a torn boot that I have 2 fix myself now so that my new-ish inner tie rod doesn't get ruined by dirt or moisture!?! I know u guys can do better than this but if not... read more

Honesty is the first thing to say about this location. Johnny the manager is very detailed and listens to your concerns. I can do the work myself but convince makes a difference. I highly recommend this place for any car repair. read more

Once again, Armando and his team kicked ass for me. I had a random, unknown leak show up the morning I was to drive to San Diego. I stopped in while they were slammed, and Armando found a way to check it out for me to put my mind at ease. I cannot thank these guys enough for being totally decent, generous and considerate human beings! read more

They took really good care of my car. I went because I could hear the sound that lets you know that your breaks are going bad. I went in, and they checked all my breaks but only replaced the ones that needed to be replaced and fixed another problem I did not know I had as well. Then my brake light went out a week later, and they helped me with that. They were straight to the point, clear, and kind. I would highly recommend this place to all. read more

My husband and I have taken our cars here and are always very pleased with the results. We have a European & US car, both get treated the with the same knowledge and experience! The manager there is amazing and knows what he is talking about as well as the technicians. I have been going to brakes plus for years, even before this location and it's always surpassed our expectations! Definitely recommend!! read more

The guys here are awesome! They are super communicative and always make sure you're taken care of. I highly recommend this place to anyone needing their brakes looked at! They will get the initial inspection done quickly and let you know exactly what needs to be done and how much it will cost. Extremely reliable read more

I came in with moments notice on a busy and hot Saturday morning. I failed an emissions test and walked right in for help and the manager immediately went to fix my issue that was needed to pass my emissions test. Amazing customer service and kindness on a busy day. Such appreciated! Thank you!!!! If I ever need anything, I will be back and recommend to anyone! read more

This was my dads first time here(he doesnt have a yelp acct) and was super pleased with all the help Armando Medina had to offer. He was such a great rep for this company! If you have any needs or questions, ask for Armando!! He'll take great care of you & your car :) read more

I've taken my Lexus here a few times before mainly for alignments after suspension/tire changes. Johnny is the man when it comes to greeting customers and getting them taken care of, in fact every employee I've encountered here is friendly and here to work. Depending on what you're having done, it can take a while, I believe my alignment was done in about an hour from when I first arrived. The only downside I could really say is that you're going to need an appointment, last time I checked they do walk ins but they're also very busy. With an appointment you're pretty much golden, you can also stay in the lobby if you're waiting with your vehicle, nice AC and there are a decent amount of chairs. read more

Went to this Business early this morning I had one of thee best professional conversation with Johnny. He gave me a break down on my 2012 MKZ as to the issues I was having. My A. C. Was out. Taken to previous auto repair shops. They just took my money temporary fix..Johnny was able to trouble shoot my issue....problem solved...My brother I am so sorry I didnt come to Brakes plus in the beginning....this place I give you 10 stars an a Military Salute . I will tell all my Jarheads on Facebook and at the VFW ...to come to Brakes plus and see Johnny and there staff.......Semper Fi Gysgt. Hanna USMC read more

Great service. Friendly and knowledgeable folks. Thank you Scott and the rest of the team at Brakes Plus.

This is a review for the Brakes Plus on Estrella Parkway... I am not reviewing the workmanship of the facility. This review is to share the apathy that I received when I came in with brakes literally not working and a willingness to spend money... Armando said that they wouldn't even be able to look at my brakes today (was there at 1600. They close at 1800) and that I would have to wait until the first available appointment which would be the next day at 1 PM. This was after stating my brakes were indeed not working correctly. It seems as though company employees are perfectly ok with losing business so that they don't have to work too hard. It was very disappointing to be very scared to continue driving a vehicle that I have to mash down on the brakes and put it in park while at a light, and employees couldn't care less and definitely couldn't offer any solutions... I guess I was hoping for more. My bad. Won't be returning to BrakesPlus. read more

Great prices on brakes and great service. The Manager Johnny Is honest and friendly. I give this place a 5 star rating!

Needed brakes on a Lexus GX460. Scheduled an appointment and had the premium brake's done.

Took my truck here after towing a boat trailer from CA. and experienced brake noise and pedal pulsing while towing. After dropping off trailer the noise and pulsing went away but I wanted to have the brake system checked before driving a long distance again. They got me in same day, completed a system check, and found everything to be in good shape. And the best part they didn't charge me for the inspection! Highly recommend!! read more

TOP NOTCH CUSTOMER SERVICE. Took my truck in to have a leveling kit and front shocks put in. Armando and Johnny were extremely helpful and patient, as it took them past closing (11 hour job) to get me all taken care of! Truly appreciate the effort they put in. Highly recommend! read more

A very nice, accommodating, and friendly staff . They even knocked off a couple of bucks so I would not have to split my payment. Great customer service! read more

We took our vehicle in for a simple alignment. 1st alignment could not be done because some parts had to be replaced to get alignment done, So I work on my car's most the time replace the parts needed to be fixed or repaired and took back to get alignment redone. 2nd alignment The technician who was going to realign had made a mistake and cross threaded a bolt for the alignment and told his manager that it was already messed before he Started working on it. Which was bogus because I'm the only one that works on my vehicles. So I spoke to the manager Johnny Ngugen and he still said that we must have messed it up and again I explained that I'm the only one that works on my cars, his tech must have done it and didn't admit to it. So the phone call didn't get anywhere. By the way this second part was around $20... So 3rd alignment attempt was finally successful. I'm upset about the fact that they wouldn't own up to making a mistake and making it right. In this case customer wasn't right to them, so that's why this negative review is being posted, and for all you other customers be aware of these things going on with auto repair shops.. . They lost me as a customer... read more

Took my two vehicles in and was happy with the work and price. Good customer service, will keep coming here.

Scott and crew made this my go to car repair location. Both of my daughters college cars broke down the same day. I called and spoke to Scott and he immediately diagnosed the cars, scheduled the repairs and the shop completed repairs quick and no issues.. Pricing was great. Stress relief was immediate!. A great first time experience. Thank you. read more

We took our SUV in for front axle noise. Johnny the manager greeted us and took time to discuss our options. He was friendly and open, as were the others at the front counter. Their prices are listed like a menu on the wall. So while he told us the cost estimate, we could also do the math. The prices are reasonable. This car repair shop opened Spring 2019, and it was busy. There are restaurants, stores in the same retail center to walk to while you wait. Their waiting area was clean with a TV. We were able to leave our car for the day. When we picked it up, the technicians were finishing the test drive and also stopped and talked with me about the problem. This was unusual, but just gave me more ease of mind. Since I asked, they showed me the damaged part that was replaced. I liked these mechanics and their manager and I will be back. read more

I'm only giving one star because I had no choice ! Other than that I wouldn't give them none! I came here to get my AC working the rear was the only thing not blowing and I payed about $400 and the very next day my service engine light goes on! I brought it back so they can check it and are trying to charge me an additional $100 bucks to get another diagnostic done again! Not even four days after they kept my car overnight to "fix" the AC. They are money hungry!!! Thirsty corrupted location ! Do not come here! As I was walking out upset, another customer approaches me and tells me the same thing happen to her husbands car!! She said she would never come here so was just there for a refund! I'm calling first thing morning when there manager "scot" comes back from vacation!! read more

Had a great first experience here. Took my truck in to get the brakes inspected assuming that they need to be replaced and have my brake lines flushed due to some squeaking. After the inspection I was told that my brakes still had plenty of pad left and didn't need to have them replaced unless I wanted to get rid of the squeaking. Was pleased that I wasn't told I need to replace them even though they didn't need to be replaced yet. Will definitely be back once it's time to replace my brakes due to the fact I wasn't lied to. They earned my future business. read more