Messed up on a fuel cleaning service. Car started misfiring. Thankfully they fixed it but I suppose only time will tell if they permanently damaged my car. If you get a fuel cleaning service done, I wouldn't tag on a bunch of other services with it. Just do the fuel cleaning service and an oil change at most. I think I forced these guys to rush by asking for too much maintenance in one visit. Hopefully they will test my engine components when I get my next Oil change to see if everything is running strong. read more

My car was overheating due to one of my cooling fans not working. After during some research online, I found out it could be the sensor or fuse. I went to the Brake Masters at 9240 W. Peoria Ave. in Peoria, AZ. As soon as I explained the problem the gentleman stated, "Oh, it needs a new cooling unit, we'll check it." I was waiting on my vehicle, so after a while sure enough he came to me and stated that's what it needed. I also inform him that it stated on line that you can just replaced the one fan. He stated again, "no you need to replace the whole unit, anyway your fan blades are cracked." I advised him that I wanted the old unit back. Anyway, the work was done, paid for and I left. I only went a few miles and my car overheated again and I had to pull over. Back to Brake Masters I go. I sit there all afternoon waiting on them to check my car, only to be told IT WAS THE FUSE!. So they replaced the fuse at no cost to me ,sure why not, you just charged me $552.23 for a part I didn't need! I got the old part back after requesting it 3 or 4 times. I had my son test the fan and guess what, both fans work and there are no cracks in the blades, all I needed was a fuse! I've been going to this location for years, but I will definitely will not be returning. I contacted customer service to file a complaint and to requested a total refund in the amount paid for part and the labor, I didn't need. I will do another review to let you know how that works out. read more

My car is in an era where things are starting to fall apart so naturally I've been needing a lot of work done lately. I find myself returning to this location specifically because of the care and the integrity of the main staff. (and the price point as expensive as it may seem is actually pretty affordable) They may do their average suggestions for repair, but they don't try to strong arm or make it feel disingenuous. As a woman I am happy to have found a shop that doesn't make me feel preyed upon. All the older gentleman have a good sense of humor and they don't keep secrets. Last time I was in one of the gentleman was kind enough to help explain how a certain function of my car works in order to help me determine whether or not to move forward with a suggested repair. It helped me feel more confident with my decisions. Thanks guys for always going above and beyond :) read more

This WAS my preferred spot to do my oil changes. However, yesterday I had to buy two new tires, which is what leads to my lowered-star review. within the last 3 months, I've gotten an oil change and replaced a CV boot here. This is the only place I have visited for ANY car work within the past couple years. However, they failed to mention that my tires were worn pretty bad in the front and that I should probably get a tire rotation. When I went to air up my tires this past weekend, the guy at the tire shop told me I have to buy two new front tires because the front passenger one was about to explode. Both front ones were worn down pretty bad, but that one was running on faith. So....why didn't the guys here suggest the tire rotation when I got my CV boot done? Plus, the last time I was here, they were really pushing for my struts to be done despite me saying I need to wait for my tax return to come back. (I finally did my struts elsewhere since Uncle Sam decided that I owe this year for the very first time). Brake masters gave me a written quote for the work, but I was able to find a place that did it for almost $100 cheaper. Hey, $100 may not sound like much, but when it is the same amount that I owe the federal government, I'll take it. I left two stars because I don't have any real complaints about my oil changes and the guy up in the front is always nice and friendly. read more

I was satisfied with the front brakes and rotors. But some how my dip stick got broken I know this because it was just replaced. I don't know why they messed with it??? read more

Here we go. If you need some work completed on your vehicle that has to do with Brakes, alignment, or basic service make sure to call here first, ask for Dave or Damon. I have worked with them both and they are phenomenal. This location is definitely on the ball! Great work guys! read more

4/5 because Manager Jeff had great service and was thorough in explaining what they recommended to repair my car when I had questions.

I just want to give big thanks to this place, they informed me that my last visit at the brake masters on happy valley and lake pleasant put in the wrong brake fluid, because of this they flushed my brake system entirely and put new fluid in for free, this place is amazing and very reputable I will forever continue going here knowing they are trusted. And thankyou for the mechanic that did it right I appreciate it so much. read more

These people are scam artists... They offer a free diagnostic of your car but you have pay $140 to do it... absolutely disgusting especially in these times... I wouldn't recommend going to this place at all... read more

They accepted walk ins. And the time was pretty quick. They have a large lobby with refreshments. And they keep you updated on the status of your vehicle. read more

The mechanics there suck. Nothing but a bunch of YouTube mechanics. I got a alignment for my car and was shaking afterwards as if the tires were falling off. read more

Had my non working emergency brakes finally fixed/adjusted on my 2006 Toyota Tundra, and new shoes for the rear, and my brakes are amazing now!!!! Work better than the day I bought it!! They listed to my concerns and only focused on what I said.... could not be more pleased! Great job to all who hand a hand on my truck:) Price Right Too!!!! read more

I have most of my car care managed by Brake Masters in Peoria. Jeff, the assistant manager was very helpful yesterday. I arrived due to my brakes making griding noises. Sure enough, I needed rear brakes. They checked the front pads as well and told me those looked fine. I am always respected and we'll taken care of by Brake Masters! read more

never coming again i did a/c refill and they only put a little on it it only last 3 days cold and i call them they didnt want to give me my money back worst place i ever been read more

I paid almost $1200 to replace my alternator, and I replaced the battery at the same time, (which I picked up and brought to them to install). 5 months later my alternator is out again and battery is dead. I take my car up there they check it out and say the battery is dead and the alternator is good. I got another mechanic to check it out and sure enough, the alternator was bad! He takes the alternator out and come to find out I paid $600 for a Refurbished alternator!!!!!!! That was suppose to be BRAND NEW!!! Watch out for these people they'll scam you!!!! I will NEVER give this company another dime of my money, EVER!!!! When we went to exchange the alternator so a REAL mechanic could replace it for me, they didn't say anything because they knew they F'd up. I'm so angry, I wish I could get my money back for the crappy underhanded BS they did. If you choose to let them work in your car please be careful. I'd hate for someone else to go through what I did and there's a lot of older people around here so no telling how many elders they've scammed out of 100's if not 1000's of dollars!!! read more

I have gone out of my way multiple times to specifically work with Dan Payne. I've followed him from different stores because I trust him. Hes always courteous, thorough and quick to assist. We've brought our Jeep and Acura to him and time and time again we leave feeling better than we came. Highly recommend read more

Please avoid this location. I don't know if it's just this location, or of it's Brake Masters business model, but they totally ripped me off. I went in for a a/c freon recharge, which they did, charged the whole $90, and I went on my way. Later I came back because It wasn't cooling again, to which they took in for inspection, and said it was some band that needed to be replaced inside the a/c, total charge to be $320. Well it's summer, and this supposedly is a legit company so I trust them. Pa the $320, good to go. On my way home I notice that for a new system, it is not cooling as good as it should be, but I thought maybe I needed to let it run for a few hours. Fast forward 2 days and the system does not cool at all, I mean AT ALL. I take it in for a reinspection, now it turns out it's the compressor that doesn't work. Total to repair is $920!!!! I ask them how come they didn't see this issue before, to which they answer that it is hard to tell. I think to myself how I can't just keep throwing money at the system without them knowing full well that it will be fixed. I asked them if they are sure it's the compressor, and they answer with a clear "yes." I am having my lawyers deal with them because supposedly the manager told me he wasn't sure it was the compressor, but that he thought it most likely was. This is a LIE. The own manager told me he was sure it's the compressor. So basically I could be forking up $900 to replace a compressor, with the chance to come back later and having them find out it's yet another issue somewhere else that they hand't seen before. I took to another mechanic who fixed the issue for $400 (parts, labor, freon), and mentioned that Brake Masters had over filled the freon and because of that, the compressor got messed up. Please avoid. Total scammers. Typical phony mechanics that want to screw up people who know nothing about car repairs and want to pull a fast one on them. I am also putting up a complaint on BBB, so hopefully this doesn't happen to other customers. AVOID, AVOID, AVOID. SCAMMERS SCAMMERS SCAMMERS. read more

All the management there are so helpful. I know Dan by name haha because he's always there answering the phone for us. My husband and I go here for all of our car work. When something is still causing a problem they are ready to help! I get all my oil changes, breaks, a/c checks, and right now they just got done with my alternator. They are very thorough. Their office is nice and clean as well. read more

I have gone to this location for years now. I have had brakes, oil changes and other repair work. I went today for a oil change that I scheduled in advance. They could not find the appointment even though I had the confirmation email and an appointment reminder email. They said it would be an hour and a half. After an hour and 40 minutes I came back and my car had not even been started. I was then told that it would be another 30 minutes. I left without getting service. There was no apology or discount offer for losing my appointment or running way beyond the quoted time. I won't be going back. read more

Second time in the last few years that I've dropped by this place late (as in an hour before close!) in the day. And both times they've been absolutely wonderful, gotten my car right in and did the repair for a very reasonable amount. Great customer service, great brake service, highly recommend! read more

***UPDATE 10/02/2020*** Since my review posted below, 3 years ago, I have used Brake Masters for my all of my oil changes (full synthetic), and with their loyalty card after the 4th oil change you get the 5th one free, awesome! During these 3 years I have never experienced anything but personable, professional and upbeat staff at this location from management down every single time. Fast-forward to today, 10/02/2020, I took my vehicle in for front brakes, this time having pulling to the left while braking and metal on metal sounds coming from my front brakes and knowing full well I could trust these guys. I dropped my truck off with Brake Masters Manager, Dan Payne, early too I might add, as Dan was opening up shop he noticed me patiently waiting in the parking lot for my appointment time and came out and asked me if I'd like to come in and he would get me rolling, awesome! So, about an hour after I dropped off the truck I received a phone call from Dan with the details of what needed to be done, he explained step by step what his team would do, he also broke down for me coupons and warranty discounts that could be applied, he saved me a lot of money there and this was very much appreciated! I picked up the truck later in the day and voila! I have brakes again! No noises, no pulling left or right, drives like a dream! Thank you to you and your team Dan for an excellent job done! I have been recommending this location for over 3 years to anyone in need of service, and today just solidified my confidence for recommendations! You guys are awesome! Keep up the fantastic work! 3yrs ago... Ok listen up folks, you, like me have probably read these reviews and think to yourself is this for real or do they have friends and family writing these things for them. So, check it out, I took a chance here and guess what? Butch and his team are the real deal! I dropped off my truck with coupons for an oil change and a front end brake job. Thirty minutes later I get a voice mail from Butch to call him, I'm like oh here we go what else did they "find" wrong with my truck? Been there lived that? So I call Butch and he asks me so why exactly is it you thought you needed a brake job? I was like huh?, this is going in a different direction than I had thought, so I tell Butch the symptoms and he proceeds to explain to me that his tech Michael came to him and pointed out that my brakes were barely worn. After hearing my description of symptoms Butch says he's going to turn my front rotors and clean and adjust the rear brakes so they'll assist more and that should do the trick, all this mind you for less than I was planning on spending! The guys had my truck good to go in no time and guess what? "Issues are GONE!" Thank you Butch & Michael for your Honesty and Integrity! I will not only be back to this shop in the future but I have already told five other people about this place! In a word, Awesome! Thanks again guys! -Loren read more

My mom is in hospice and I just drove into Arizona from Minnesota with the brake light on. Dan Payne, Peoria ave, took me right in and worked on my brake hazard light for an hour with no charge. I needed a positive in my life that day. Thank you. read more

They advertised a brake special for just over $100.00, wanted to charge me nearly $600.00, saying that I needed new rotors. The funny thing is that Gateway Chevrolet, a dealership, laughed at that and said the rotors were in great shape and didn't need to be replaced. I got my brakes done at the dealership for nearly $400 less than Brake Masters quoted. Oh, I forgot to mention, they had a synthetic oil change advertised for $54.99 plus taxes, extra oil, etc. As I picked up my vehicle, they charged me over $90.00! They said my vehicle needed 3 extra quarts of oil. It's apparently liquid gold. I tried to argue that it wasn't fairly priced, but they wouldn't budge. Laughably, they tried to give me coupons for my next visit. I made it obvious to them I wouldn't be back. Do yourself a favor, spend your hard earned money elsewhere! "We give you an honest brake" lol..... read more

My friend pulled into this location when his tire went flat. He went to the back area of the lot. While he was waiting for me to get there a tech named Craig walked back to see if he was ok. Craig went above and beyond. Not only did he change the flat, he made sure the spare which was extremely low was aired up and also checked the pressure in the other 3 tires. You don't find many people or business willing to help with out charging a fee. Craig is an awesome guy and this location will get future business from me. Thanks again Craig. read more

Amazing Customer Service- This shop was so helpful! They were so accommodating, nice and patient! They even helped me with finding a coupon! I will now do all of my work here!! Thank you to all the gentleman that helped me today! read more

As a woman, I'm always on the cautious side when it comes to auto care. I swear it looks like I have a big target on my forehead when I walk into the tire store, the brake store, etc. to get overcharged. I needed brakes - they were squeaking, not grinding luckily, but I knew I was overdue for new break pads. I opted for Brake Masters for two reasons - good experience in the past with their company and convenience to my office. Great experience overall. I felt like I was offered services that needed to be done - mostly because they never have done in the life of the vehicle. I was able to get a deal on the price, just by asking and an oil change to boot. Quick, friendly service with a lifetime guarantee on the life of the break pads. I would recommend this Brake Masters with confidence. read more

Have gone to this location several times for an oil change with no issue. Just took it in and am extemely disappointed. After they took my car back they came and said that they have to use the oil recommended for my car from the maker, and it would cost 70 dollars for an oil change! I came in with a coupon to where it would cost under 20. When I said that they had changed my oil before many times and this had never happened; I was told that they used to use the cheaper non-synthetic oil, but now they can't do that. I call complete B.S. on this whole situation. I either use the dealership that I bought my car from brand new to get my oil changed (I drive a 2013 mid-size Nissan and I bought it from Peoria Nissan), or this Brake Masters location. Whenever I get my oil changed at the dealership it is approx 45 dollars, so 70 dollars is insane. We all know that getting work done at an actual dealership costs a lot more than most places. Whats more, I called my dealership and told them what had happened at this Brake Masters, and they laughed. They said they were glad I drove away because there is no way an oil change on my car should ever be that much. The dealership said this! I'm giving 2 stars, because before today I have had no issues here, but after todays experience I will not be coming back. read more

Recently i checked to see if my brake lights were working which I eventually found out they werent. Long story short, I went to Pep Boys as they were the only location that was open on Sunday to ask for a price on how much a brake switch would be for my truck. I got quoted $156.71 after everything which included parts and labor. I'm not auto mechanically inclined but I know enough to realize that price was completely outrageous so I waited a couple more days and I found brake masters and once I called they gave me a price of $70 for the complete visit and the part was just right down the street at their supply warehouse. I also explained to the manager Butch that I wasn't sure what exactly the issue was with my brake lights I just told him that I thought it was the switch and Butch explained that if they made the repair and it didn't fix the issue, then I wouldn't be charged which to me is how an auto body shop should run. My wife and I waited about an hour and a half and everything was completely fixed and I paid less than half of what pep boys wanted and wasn't pushed into buying other unnecessary parts. I'll definitely be a returning customer here, thanks Butch and all the techs there. read more

I do a lot of my own repairs at home. But I am humbled to leave the complicated repairs and diagnosis to these Experts. I highly recommend Brake Masters to friends and family because of their fair prices, honesty, integrity and quality customer service. Past work they have done included a timing belt replacement: I supplied my own parts and they did an excellent job with the installation! The mechanics also solved my check engine light issue at the same time using their smoke test to identify a bad vacuum hose. Recently I needed their help again with the check engine light. They replaced another hose while I supplied the Vapor Pressure Sensor. I am total satisfied because I passed the state emissions test and I'm good for another two years. Happy customer driving a 1997 Toyota Camry (2.2 Liter 4 Cylinder) running strong with 274,202 miles! Praise God for Store# 186! read more

This place is a joke honest to God. Came here for an alignment the front guy told me it was gonna be 1 to 1 1/2 hour job. I said okay cool I'll go to the gym and hopefully the car will be done. Came back after 2 hours and the car has not been touch. What can I say or do. The man make some kind of an excuse and said that they needed to put the car on the rack and that he will give me a free alignment. Well this isn't a problem but the fact is the principal telling customers the wrong time and making up stupid excuses. Offered me a Free service. I don't want your free service I wanted to pay for my service. Thank you for not servicing my car. Won't ever bring my Service to you again and will share my story to people for the service you provided me. Again thx read more

I went to brake masters awhile Back to get my brakes replaced. They immediately started squeezing. I went back 3 times and still they were not fixed. I was always too busy to go back and left it the way it is. My car became an embarrassment because you would hear me everywhere I went. Recently it became really bad so I called brake masters out of frustration. I spoke to Butch. Who said come back I will make it right and that is exactly what he did. He went over and beyond! Everything was changed and made just like it's supposed to be! I am so happy! I highly recommend butch at this location! If you wAnt it done right he is the man to speak to! Great job butch! You are a gem! Thanks! read more

I've posted on other social media outlets the fact this is one of the rare gems you find that really knows what Customer Service means. On almost every occasion I've witnessed someone come in and ask a question about a small thing (light is on, buckle not eroding, etc., etc., etc.) and they have taken time to fix and not charge the customer. They do what is necessary for the and not what is good for their pockets! read more

WATCH OUT. They installed a faulty part that caused damage to my car. I ended up going to the dealership to get it fixed. Brake Masters refused to refund or pay for the damage they caused. read more

I've had a problem with this location 2 times . Thought I would give them another chance but they were rude again . The bald guy in the front wouldn't even look at my car to see if they would be able to do the service when he offered me the service last time I was there . He said I would have to leave it overnight keep in mind I even booked an appointment online. Worst customer service I don't recommend this place to anyone. read more

Excellent service. Treated me with respect and kindness. Very business. Explained what they find wrong and don't seem to ripe you off . Very honest mechanics. And honest parts write ups. 5star read more

I've been working with Brake Masters for the past 2 years for my auto maintenance and repairs and I couldn't be more pleased what the customer service, informative employees and manager Jeff has always delivered what he says he's going to do and nothing more, above n beyond and trustworthy!! Thank you Jeff and Brake Masters!! read more

I have been using Brake Masters since 1998. I've always felt that any repairs that I have had done were needed and upsell was ever brought up. read more

This place is great and very honest! Being female and knowing nothing about my car I appreciate not being taken advantage of! Thanks guys.

I have been to Brake Masters twice now as I am conveniently located really close. Both visits were great and I felt like I was getting a fair deal for the work I was needing done. The office staff have always been friendly and informative, and I don't feel like I'm being up-sold on anything. The only recommendation I'll leave for you, the consumer, is to check their coupons on their website and make sure they are honoring those prices. read more

Don't plan on coming to this shop and paying the advertised special....the up sell is hard. I paid nearly double what I planned for brakes. Also had full service oil change, and now my air conditioner is making a humming noise that wasn't there before, and when I pulled into my driveway, they left the cap off my windshield wiper reservoir and fluid was leaking. I gave 2 stars because they are friendly, but I am certainly tired of the misleading advertisements. read more