My daughter's car had a bent tie rod, needed two tires and an alignment. Also had a broken wheel lug. Jason did a great job of keeping us up to date on repairs. Service was great. Don read more

I made an appointment with Big O tires to have my oil changed and the coolant flushed and changed in my radiator at the Big O Tires store on Grand Ave, in Surprise AZ. There was a young gentleman working the service desk named Jakob Tucker there to assist me. He was very helpful and knowledgeable about what needed to be done. He informed me of a few issues that need attention down the road and explained to me what they were. His professionalism was very much appreciated. I will be doing more business with Big O tires. read more

Needed some emergency tires and Big O helped alot with getting me a set that was not a pocket destroyer. Tough to get "cheap" tires now a days and especially for a truck. Mario helped alot with getting me set up. Everyone at the shop was professional and courteous. read more

I would like to give Hayden G a huge shout out for his service today. We took our trailer in to have the tires replaced. To our surprise, there were locking lug nuts on the wheels. We had purchased the trailer used several years ago and no one said anything about locking lugs. Big O had to break the lug nuts off but then the lug nut size was different than anything they had. So, they called around to other places to find the right size. Hayden and Big O went above and beyond to get us the tires we needed to make our trip safe. THANK YOU SO MUCH FOR ALL YOUR HARD WORK AND SERVICE, ITS MUCH APPRECIATED!! read more

Big O Tires - Trailer - Oil Change Stations Near Me - Surprise, Arizona

Overpriced Tire Mounting - Wish I Had Checked First I brought in two brand‑new trailer tires and two rims that I had already purchased elsewhere, and I was charged $140 just to mount them. For context, the tires themselves cost me $100 total, so the mounting fee alone was more expensive than the tires. Afterward, I checked around and realized most shops in the area charge significantly less for the exact same service. That part is on me for not asking ahead of time, but the price I was charged here was far beyond normal and felt unreasonable. This also didn't include the disposal fee for the old tires, which was an additional cost. The work was done, but the pricing was not transparent and was much higher than competitors. I left feeling taken advantage of, and I wouldn't return based on this experience. I recommend calling around first so you don't end up in the same situation. read more

Had a 1 PM appointment for an oil change. Arrived at 12:55 and was out by 1:45. $38.00. Fast, efficient and not outrageously priced. The perfect experience. read more

I purchased 2 tires last year during buy 2 get 2 The cost $950 !!!! Now a flat had me go back to get it fixed for free- Under warranty BUT....tire cost me $80 !!!! Warranty on new tire- ridiculous! Never again will I buy from Big O read more

Came in from San Diego for an alignment. Jason, the service writer, took me in and handled my wheel alignment request. He initially quoted a high price, but he adjusted it based on the specific needs of my car. The results were completely honest and sincere. Caden, the alignment technician, provided me with detailed information and guidance for my car. I ended up paying less than the quoted price. Overall, it was a great experience, and I highly recommend this place for all your alignment and tire needs. read more

I had a blow out on the 303 and needed a new tire. I made it to the store about 30 minutes before they closed that day. At the recommendation of the service person, who was very helpful, I had them just replace all four tires with new Cooper tires that should last 65,000 miles. They had me in and out of the shop within 45 minutes and the cost was very reasonable. read more

We've been customers at this Big O Tires for years and even referred our daughter here. But we won't be back. We brought in a 6-month-old Interstate battery that was still under the 24-month manufacturer's warranty to be tested. After testing it, Jason claimed it was "good" but needed a charge. Hours went by with no follow-up. When we called to check the status of our battery, suddenly Jason couldn't find our original purchase... even though we provided our name, phone number, and vehicle details. (Strangely, Jason had no trouble retrieving our information with just a phone number when I dropped the battery off that same morning.) Once we offered to provide an invoice # for the original purchase, the excuses changed: first it was about needing a receipt (we had it), then that the warranty wasn't valid (it was -- original purchase was 10/2023), and finally, that it could only be exchanged once...which is NOT in the manufacturer's policy. Nor could they provide this stipulation in writing. Even after confirming the battery had a bad cell, they still refused to honor the warranty and pushed the responsibility elsewhere. Shady. Unprofessional. And completely unacceptable. If they're willing to lie about a battery, what else are they cutting corners on? read more

took my 2016 Honda CRV in for the 100k Mile visit. Mario was the attendant I dealt with and he was super helpful. I felt like they were very honest and transparent. They did the things it needed and not things that didn't. I highly recommend them. read more

I have always had great service at this location. The employees are nice and friendly.

Walked in to inquire about new tires for my truck. Was helped by Jeremy who informed me about Big-O Bigfoot A/T II (which I wasn't even aware were a thing). Thought he was just trying to sell me on their own line of tires but upon quick research from independent reviewers, found that they were highly rated. He could have easily sold me name brand tires with less included features for more money but wanted to get me better tires for less money. All the guys working there were friendly and courteous. Highly recommend. read more

I recently moved to the area, and I'm so glad I found Big O Tires. I want to give a special shout-out to Jason J. for his excellent customer service, and to the technician who worked on my vehicle. They replaced both front axles and control arms, and the work was done with care, skill, and at a very fair price. What really stood out is how they treat customers--with respect, patience, and clear communication. They take the time to answer questions, review items thoroughly, and even share everything visually through their app. It made the whole experience easy and transparent. We're thankful to have discovered this shop, and they've definitely earned our trust. I'll be back for oil changes and more, and I highly recommend this place for anyone needing auto repairs. read more

They were very nice to us it was going to take awhile to do the tires we did not have an appointment so they took us home to wait and came and got us when was ready Mario was great. read more

Hadyn and The Big O Tire Crew were extremely welcoming & Friendly, Hadyn exuded Excellent Customer Service Hadyn made sure that I knew the Process from A-Z on what was taking place with My Vehicle , I had four New Tires put on My Vehicle and I am extremely happy. Thank you Hadyn and your Staff. My Name is Frank Pate and I went to the Surprise Location on Waddell and the 303 read more

Jeremy was great! Very professional and he was able to get me taken care of in one day. I didn't have a lot of options but he provided enough information to make a good decision. read more

I have searched for an honest company for my auto repairs. And this place is it. They are very thorough without being pushy and their work is always correct. It gives me piece of mind to know that I can trust my vehicles with them and not have worry read more

Amazing customer service specially the front disk very nice and professional customer care thank u again Quality and the service amazing team read more

Excellent service and great communication! I felt the prices were good and fair! My go to place for servicing my cars. read more

Fast service, and unmatched expertise! Pricing was more than fair! Went in to fix a competitors error, was out faster than ever.

Went in for a oil change. Pleasantly surprised that the synthetic oil change was half what I would have payed elsewhere. Never had a problem with service here. read more

These guys are the absolute best!!! - Accommodative Fantastic service - Super low tire prices - Fast service in&out - Obvious value of their customer - Attentive to the customer's needs - Flexible financing A Perfect 10!!!!!!!! read more

I had an oil change and the AC checked out. Mike was great, friendly and gave excellent customer service. I will go back!

Delivered on everything they said, and got it done fast. Would recommend to any and everyone!

anytime in the past that I needed air in my tires I was helped out quickly. Nov 10,25 yesterday, I had to get my tire replaced and it was under warranty. Took it in and a hour and a half I was put. appreciate it. read more

I had lost weight off one of my tires and had a bad vibration and it brought it in the shop, that's what I thought, they were able to get me in pretty quick. I did have to wait a little while they got the tires re-balanced and rotated at no charge because I bought my tires there. they are friendly and happy to help. read more

I have been going to this location for several years, each year it seems to be slipping in over customer service. No sure but it appears it has had a franchise owner change. Last visit was told could no longer do an oil change pan needed to be replaced was quoted over 2k. Had someone look at and told it could be repaired. went to by new tires astronomical price on buy 2 get 2 free. went to discount tire 1/2 the price quoted for the same tire. It is sad because the location was convenient, people are friendly. the change whatever it has now made me seek car assistance elsewhere. a shame. read more

Came in because I had a nail in a tire. Not gonna lie, I cheated on my family business lol. My dad works for Firestone, but I wasn't going to drive to Tempe for work. The guys over here got me in fast, and helped me out. I'll definitely come back! read more

Counter and service people were excellent. All tire options were presented and all questions and available service were discussed. Staff was very helpful. Love my big o tires! read more

I got 3 new tires, in Aug. paid over $500. last Friday, found out I was missing strut bolts on my driver side.. went back in to see why the technicians never said anything. Asked how much it would cost to put on 2 $10 bolts. And was quoted $140.00. more than the dealer. 1) why didnt you catch it when I was there? 2)! Why are you charging customers who just spent $500 with you, $120 to screw on a bolt? won't be going back, and wont recommend. Shady shady shady!! read more

They are very polite and honest. Quality is paramount to their work. Good prices on tires and they offer full service too

Service was great and the guys are top notch. I was there on Monday for an oil change and Wednesday for a brake flush. The price was right.

got in my car and saw hand prints wiped all over my seat. I was hoping it was just dirt but it won't come out at all, been trying to clean it out my seat for weeks. Paid over $200 and left with ruined seats. read more

Big O Tires - Thanks big o - Oil Change Stations Near Me - Surprise, Arizona

Excellent work and customer service. Thanks Jeremy and Mr AJ! They met all my needs and I'll be a regular customer. read more

worked with Jeremy for service on my vehicle. Jeremy was very knowledgeable and professional while ensuring that all my repair needs were met. it was very refreshing to have someone listen to a customer instead just trying to sell or upsell products or services. Big O will be my go to for all my auto needs read more

Do not recommend....does not have competent staff to do the service they provided . They cost me $350 on what wa supposed to be just a tired rotation on my Dually truck. read more

The guys were outstanding, I had bought my tires there 7 months ago and had driven over a nail. Without an appointment, and for free, they repaired the tire and had me on my way! They saw I had my daughters w me and did what they could to Help. The gentleman who fixed my tire didn't charge me, but I felt compelled to tip him $30 as I was so appreciative. No matter the cost, I will be buying all my tires there going forward! read more

I have purchased 4 tires at this location for Mr car within the past 2 years; I experienced a leak in 1 of the tires so I went back to have repaired or replaced. A nail was lodged in the inner side of tire & could not be patched. So, I purchased a new tire as a replacement for $230. Tire was not in shop but would be available the following day. I returned, tire was replaced & I returned home . When leaving home noted air pressure reading low on dash; got out to check & the tie was almost completely deflated; I called & was told to return to find out a piece of metal was in the new tire that I had just purchased & may not be possible to repair & because I didn't purchase the road hazard warranty I would need another tire but since the tire was just purchased, I was given an option to purchase the warranty for an additional $125 & the tire would be replaced. I never purchase those type of warranties because I like to think I purchased a quality product that would last more than a few ours after I use. Desperate not having a spare I purchased & was return today for replacement. I am now questioning if I should return. I am now struggling with Big O response as a reaction to me not initially buying a warranty vs providing a good faith replacement. read more

Big O Tires - Metal found in new tire - Oil Change Stations Near Me - Surprise, Arizona

Excellent work and service . Have not had a concern with this tire company. Kept informed of the progress of my cars issue during the visit. read more