1. Western Termite Solutions

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Oroville, CA

Western Termite Solutions

5.0 (6 reviews)
Closed • 8:30 am - 5:00 pm

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2 years ago

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Jim H.

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Pro Active Pest Control

Pro Active Pest Control

(540 reviews)

We got off on a rocky start, but they did finally come through for us…read more While visiting my disabled sister-in-law in Sacramento, we discovered she had a rodent problem. We solicited help on Yelp from a few pest control companies and Advanced said they could get her house treated that same day. This worked out well because the next day we were leaving to drive home to WA. We spoke to a salesman, Dru, and got the service call scheduled for the same day. She set up a quarterly recurring service and provided her payment information. The technician was supposed to arrive that afternoon before 7PM. We waited all afternoon and he never showed up. I called the office and was told he had called in sick, so they would have to reschedule for the next day. This was very frustrating because we were leaving the next morning and wanted to be there when the technician arrived since my sister-in-law is uncomfortable with letting strangers into her home. I soon got a call back from Dru who apologized for the mixup and said he would credit her the cost of the first treatment and have the tech out the next day. We scheduled so that he would arrive during the time her caregiver would be there. We spoke to my sister-in-law the next day and she confirmed he arrived and took care of the treatment. However, a week later her caregiver trapped three rodents on a sticky trap and tossed them in the trash. We advised her to call them back to do another treatment and looks for new signs of rodents, as well as to see if they could tell how they were getting inside. I reached out to the company and she had not contacted them (she's elderly and disabled so I'm not surprised). I got a response within a few minutes. They arranged for the office to schedule a follow-up visit to get the rodent situation under control and try to find out how they are getting inside. Now we are hoping this rodent problem gets resolved! They also treat for insects so hopefully she no longer be getting bugged by uninvited visitors!

I had these guys for a little over two years, customer service was excellent when I started... It…read moreeventually went down the hill, I don't think they're a bad company. I just don't think that they're able to deliver on their promises. I think they're really good for like six months, but be prepared to look for a different company wants your year. Long contract expires.

Western Termite Solutions - pest_control - Updated November 2026

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