They do not deserve my patronage.
I normally don't leave reviews, but I felt it was important to share my experience. Upon entering, I was greeted and everything initially seemed fine. The salon was busy due to Memorial Day weekend, which was completely understandable, and I had no issue waiting.
Unfortunately, my experience changed once my pedicure service began. I felt uncomfortable communicating my preferences because the nail tech seemed visibly irritated whenever I asked questions or made adjustments regarding my service. I ultimately settled on a color I wasn't happy with because I no longer felt comfortable speaking up.
One thing that stood out to me was that there was very little guidance or effort to ensure I liked the final color choice. At other salons, nail techs usually test the polish first or help make sure the color complements your skin tone before fully applying it. That did not happen here.
I also felt uncomfortable asking for simple accommodations, such as a drink, because it seemed like I was bothering her by interrupting. The overall energy throughout the appointment felt tense and unwelcoming rather than relaxing and enjoyable.
After leaving, I called to ask if there was any way to adjust the polish since I was unhappy with the result after already spending around $50 plus tipping over 25%. I was told I would need to pay an additional $30 for a polish change. What disappointed me most was being placed on the phone directly with the nail tech, who became argumentative instead of trying to understand my concerns or help resolve the situation professionally.
I understand salons get busy, especially during holiday weekends, and I always try to be respectful and patient. However, customers should still feel comfortable communicating during their service without feeling like they are inconveniencing the staff. Unfortunately, I left feeling uneasy, unheard, and unwelcome & will not be returning to this place. read more