Use this place for work often easy to call Lynn order and just pick up or just come over and get what you need great service as you're very thorough. Good customer service on the front side and the back side if you need metal definitely suggest it. read more

So my teenage son got into welding last summer after a class at Laguna Gloria. Normally dad is on point to teach the kids how to do things, but not so much with this. He quickly gained more knowledge and experience than I had, and I ended up in the "drive him places and pay for stuff" position. So he gets a welder for Christmas and then needs some stock to build a welding bench. I tell him to make a plan about what he needs and to find a metal shop and we'll go get a quote and pick Up what he needs. Man, I was figuring he was gonna be in for a rough ride on this one. But the guys at Westbrook we AWESOME. Super patient with him walking through his project, giving him a quote, working on a re-quote, and when the price still wasn't in the dad budget, helped him select some useable parts from the scrap area to work towards what he needed. And when they learned he was just starting out, they said "hold on, we've got some scrap that's too small to sell" and handed him a box with about 10 pounds of small parts and told him to go practice... which he did." (He managed to build a nightstand like table with them... not bad!) Long story short, my son has a new hobby and I will basically go here from now on whenever we need metal or welding supplies, because the level of service is out of this world. read more

This is the absolute go to for any metal need. Custom, scrap, or in between. They have it or they can get it. Professional and courteous too! read more

Westbrook Metals - The best place for anything metal in Central Texas - Building Supplies Near Me - Austin, Texas

great folks here...ask for Anil...he's very helpful always! Great prices and service

First time here. Over an hour to load 18 pieces of rebar. Ridiculous. Has this place never heard time is money. Don't expected get anything done for yourself if you are dealing with these people. I will never be back. The guy in front of me waited over 30 minutes to find out they did not have everything on his order and he had to go back to the counter to get credited. Don't understand how this place has a four star rating. This place is a joke when it comes to customer service. Not to mention they were %50 more expensive than other dealers read more

Westbrook is a dream come true for an amateur maker like me. I appreciate the vast variety of resources, and I seem to encounter a new inspiration during each visit. They offer clean, accurate cuts (usually as a next-day service), which allowed me to enclose my outdoor restaurant table with little fuss. read more

Just went by on an emergency needing some sheet metal in a hurry. The guys here were awesome. Thanks for the help

Last week a colleague from Hungary brought us a granite sculpture that needed to be mounted. We found Westbrook via Google and went there to get a long stainless-steel rod. First we bought a 12' 1/2" rod, but when they brought it out, we could tell it wasn't going to be strong enough. So we went inside, canceled that transaction, and bought a 3/4" rod instead. We needed to have it tapped and bent and they suggested Eastside Fabrication for that (see separate review for them). After it was bent and tapped we discovered that wasn't sturdy enough, either. So we went back and got a second piece of stainless-steel rod and had Eastside weld the two alongside each other. We also got a 2'x2' piece of 1/4" steel to put under the rock we used as a base. At the end of the process, everything looks good and is exceptionally stable. We were obviously the amateurs among the customers there, but they treated us well and didn't laugh at us because we didn't really know what we needed. A couple of times they had to void transactions and redo them when we changed our minds, but it didn't seem to bother them at all. If you ever need steel for a project, they're the place to go. read more

Always an easy place to get in and out for all your metal needs! David is always a Great person to deal with.

We receive great service and time frames for our special orders. We know we can count on them. Always a pleasure. THANK YOU!!!! read more

I've dealt with Westbrook Metals several times for personal projects and they have excellent customer service plus quality. Even though they mostly have large orders, the same attention was given to me. read more

I needed some pieces of expanded steel for a DIY project. Rick took my request seriously and didn't ignore my little order. I went to pick it up and, courtesy of heavier than anticipated traffic, I got there 10 minutes before closing time. I don't think anyone was pleased at the timing (including me) but I didn't hear any grumbling. The warehouse guys brought the order out, loaded it, and made sure there was cardboard between the sharp edges and the walls of my SUV. Again, sorry about the timing of my visit, but thanks for the great customer service. read more

Worst customer service I have ever encountered. I bought some 5/8" aluminum channel from them, needed more to finish the project. They were out, told me it would be in next Tuesday. I came back, "No, it didn't come in, but it will be here next Tuesday." Nope still didn't come in. So I asked them to order it special, and offered to pay for it. No, that wasn't necessary, it was something they stock, it would be in next Tuesday. Nope, didn't come. The salesman said he would check with the warehouse. Yes, they had it in the warehouse, they just forgot to put it on the truck. It would be in on Tuesday. Nope still not there, the salesman handling this order wasn't there, so they hadn't me off to some woman, who told me to come back the next day. I did, and she looked at me like I was an uninvited guest at a wedding, told me the stuff was "really hard to find, and she guessed they wouldn't be able to help me.' They were however, willing to string me along for 5 weeks. I went and bought $100 of it from Trident Metals (their minimum order) and have never been back to Westbrook. If I need small quantities, I buy from Online Metal. Better selection, better service, no minimum, and no hassle. I will gladly pay shipping in order not to deal with the rude jerks at Westbrook. Actually, that's not fair. Not all of them are rude, they are just lazy and incompetent. read more

I own a landscaping company and, over the last few years, we've been installing more and more steel planters, edging and retaining walls. Rene is my sales guy and I work with him on a regular basis. He answers the phone almost every time I call and replies to all of my email requests in a timely manner. As far as wait time goes, there is a typical line that is expected at a successful business. These folks are my go-to for raw and corten steel materials and I would recommend them in a heartbeat! read more

These guys are great at in stock items, but try to order something and they are terrible. I have tried on three different occasions, each time they tell me that they will call their suppliers and then call me. Each time they have failed to call me. Doing business with another company. read more

Should've listened to the reviews. I absolutely needed some metal by end of day so I came in at 8:30am and placed an order for 2 square tubes and 2 plates. They said it'd be 45 minutes. Perfect, I thought, I can come in at noon and pick them up. I came in at 1:30 and they still weren't done. The entire day passes and they never cut it. Now they're closed and I don't have the steel that i absolutely needed by end of day. So now tomorrow I'm going to have to go to metals4u and see about getting it when they open which puts me a full day behind schedule. Thanks Westbrook. read more

This place is awesome! I've come to them several times over the past couple of years, and they've never disappointed me. I usually just order pretty standard stuff (square steel tube, flat bar, angle) but I get a lot of cuts because I don't have a lot of metal cutting equipment, and I haul everything home in my Honda Accord. My projects are normally pretty simple welding and bolt-together jobs. The staff is helpful all around. I spoke to Edie on the phone, and she was able to answer any questions I had. If you want to get the most bang for your buck, it helps to know how they sell the stock you're looking for (standard length/price), especially if you need them to cut it. Figure out the lengths of all the cuts based on that yourself, and the service can be much quicker, and you won't waste money. The guys out in the shop are pretty diligent, and do a good job. I haven't been to a larger metal shop, but you can't beat this one for the convenience, especially for small jobs. I'll keep coming back here in the future! read more

Dropped by for a piece of expanded metal and requested it be cut to size. They were able to do it for MUCH less than other places and did the job while I waited. read more

We love working with Rick at Westbrook. He's always been so attentive, helpful, and responsive. Westbrook has been my company's go-to steel distributer for years. If they ever send over the wrong item or it was cut incorrectly, the problem is fixed quickly. Rick has always gone out of his way to get what we need and make us feel like a priority. And as a female in a male-dominated construction industry, I've always felt respected, which is important to me. read more

I was the only confused homeowner among a group of metal buying experts, but the guys at Westbrook really helped me out. I just needed a few precise cuts of angle iron for a home project, and Tony and the guys in the shop were great at helping me figure out what I need and getting me on my way (cut while you wait). Even found a perfect piece of cheap scrap for testing before I tackle my next much larger landscaping project. Will definitely be going back to Westbrook for that project and future ones. read more

I've been using Westbrook for 7-8 years now. They have always been reliable and have a very helpful staff. Rick is extremely knowledgeable and always gets my orders ready in a timely manner. read more

I was delighted with the service and product provided by Westbrook Metals. I had several questions that Rene G. answered. In addition they had samples of the stainless steel so I could see the thickness. The custom cut was perfect and they called to let me know the piece was ready early. What a great experience. read more

I have been using Westbrook for many years..I like the sales service but even if you call your order in by phone, dont expect to pick it up the same day if they are busy. The sales people need to comunicate with the guys in back about wait times and share that information with thier customers. I called in the morning, told them I would be there at 2 pm. The guy cutting the metal told me if I had called earlier that day, the order wasn't even started yet. read more

Nice to have a Metal supplier right down the street. Almost always have what I need. Unfortunately, they are a smaller supplier so they can't compete with the larger suppliers prices. Still convenience makes it worth while a lot of the time. Recommended, but call your order in if you want faster service. read more

There is something going on at Westbrook Metals in Austin. The place is getting cleanned up and organized. My cut orders are being done much faster and there is a new feel to the place. Keep up the great work! read more

worst service anywhere. they treat customers like enemies. the salesman made me come back 3 days in a row and it wasn't ready. he told me he'd call me when its ready, and he never called. i speculate that its coming from the top. the owners seem to be following the lead of the large corporations, hiring less staff, paying them less, making them work more, and hiring less qualified people. the customers standing in line look frightened. you are treated like the unwanted step child, and a customer should be appreciated. i'll never go back. read more