Absolutely seamless service! Both from Jose whom set the tow up, and Jose who fetched our tractor…read morefor us! Very professional, courteous and took care of our new tractor and got it home safe for us. Would recommend them in an instant! And will use them again in the future if ever we need it!

Very prompt--showed up in within the half-hour they said it would take them, on a rainy day when…read morethe other co's I had called just never showed. The Manzueta driver arrived in a well-maintained flat-bed and drove me and my ailing car many miles home. It takes skill to drive a big clangy tow truck gracefully on the highway -- which he did, and was also a super pleasant person to talk with after a long, frustrating day. If you need a tow truck in their area, I would certainly recommend them highly!

Recently moved to Massachusetts and needed a mobile mechanic to fit my busy schedule!…read more Bill was responsive, punctual, fairly priced, and communicated everything perfectly. Just needed an oil change and tire rotation for now, but I will definitely use him for any future maintenance and repairs!

Bill's Mobile Mechanic anyone need work done this guy is AMAZING!! He came to me changed my…read moresparkplugs in.under an hour and MOST IMPORTANTLY didn't talk to me like, Ah your a women you know nothing about cars!!! 100% reccommend this guy and I WILL be using him again!!

In 2022, I bought a brand new Trailblazer from a great sales person, Luke. He's still there and…read moreit's fun to say "hello" when I bring my Trailblazer in for maintenance. Everyone in the Service Dept are terrific also!! Very friendly and informative!!

I would highly suggest staying away from this dealership. I sure wish I had taken the time to read…read morethe reviews before I fell for what I believe was a bait-and-switch. I submitted my car for sale and received a very good offer from the dealership. I drove all the way there after speaking with Joe, making it very clear that I was only selling my vehicle and was not interested in buying another vehicle. I specifically told him that I wanted the offer I had received to be honored. Once I arrived, however, the dealership came up with every possible reason to reduce the offer--ultimately lowering it by approximately $6,000. The explanation? Apparently, their algorithm had made a mistake on the original offer. Now they're blaming the technology. It's interesting that the algorithm was apparently smart enough to make the original offer, but somehow became wrong once I showed up at the dealership. I have documentation proving exactly what happened, including the original offer, the mileage, and the condition of my vehicle. There wasn't one spec of damage on it--it was essentially a brand-new vehicle. And I should have known something wasn't right when I overheard one of their employees going after an elderly customer, trying to convince him that his vehicle wasn't worth what he thought it was and that they didn't even want it. That really bothered me. It makes me wonder how many people--especially elderly customers or people who aren't familiar with the car-buying process--have been put in similar situations. If the dealership responds to this review with an explanation, that's fine. I will respond with the documentation and proof of what actually happened. I am also submitting my documentation to the Better Business Bureau and Massachusetts consumer affairs authorities and asking them to review my experience with this dealership. I can only imagine how many other customers may have experienced something similar without having the documentation or knowledge to challenge it. Do yourself a favor: read the reviews, get everything in writing, and be very careful before making the trip to this dealership.

They were very professional and did a good job on my vehicle. The secretary was very friendly and…read moreaccommodating. I have had no issues with CARSTAR at any time I have used them in the past and other CARSTAR facilities I have gone to as well.

Don't walk... RUN away from this terrible business. This a was THE worst customer experience of my…read morelife. Dropped my car off on April 24th and got it back today 05/12 after weeks of them giving me a different story every time I called to check the status. I never received one call from them giving me an update without me calling first. I had to pay out of pocket for my rental which totaled 800 not including gas because of their negligence and horrendous service. The worst part was picking my car up after all of this expecting to have the interior at least returned to me the way I left it and was greeted with the pictures attached yes, that is someone's dirty and used glove in the cup holder which I had to remove bare handed. They also didn't even have the courtesy to fill my tires with air after working on it as indicated by the low pressure alert. Terrible service, terrible business, terrible experience. Don't water your time! Please find another shop.

A belated but pertinent and VERY positive review, and shout out, to Joe's Auto & (more…read morespecifically) Towing, to both the woman who answered my emergency call and to Andrew, the fella who saved the day, and evening, for me. On 11/7/20, I played 18 up at Butter Brook Golf Course in Carlisle. After finishing, I spent a few minutes talking to my Lexington-bound before he hit the road. It was near sunset at that point. As I walked toward my car a departing female employee walking toward hers asked if I owned the white 1998 Volvo up ahead. At that point, there were only three other cars in the lot--hers, another, and my Volvo. I nodded, and she said, "You're tire exploded!" I'm, like, huh? But, as I get nearer to my car, there it is--a flat right front tire. "Yeah," she added. "It just popped! We all heard it." Knowing I had a fully-inflated spare in the trunk, I told her I'd be on the road in less than five minutes. By the time she pulls out, I'm the only one left in the lot. I instantly discover that the single-socket 12" long lug nut wrench supplied by Volvo was ridiculously ineffective and despite heroic efforts I couldn't budge one wheel stud. Not. One. I had no leverage. I tried so hard I bent the damn wrench handle! So then I'm thinking, because I DO live in Dorchester and I DON'T know ANYONE in the Carlisle area, I'm...dead in the water. I make two quick phone calls to the nearest auto repair places, one has no tow truck, the other cannot help--no driver that day. I expand my search and dial up Joe's. A very pleasant and busy but patient woman answers and advises that their one tow person has "like ten calls going right now." I provide my phone #, my location and add that all I need is a one-minute pit stop: loosen five lug nuts. The woman says, "I'll see what I can do." Two minutes later my cell phone rings and it's Joe's tow truck driver, Andrew, an amiable kid who listens to my quick story and decides, on the spot, while driving to his next destination, "I'll be there in ten, you're in between where I am now and my next stop." Ten minutes later, Andrew wheels into BB-GC's parking lot just as the sun begins to set. Knowing what's needed, he hops out of tow truck, grabs the pneumatic air pump, and hits the studs. Then he wheels over a portable hydraulic lift, jacks me up and leaves me to handle putting on the spare while he writes up the bill. He replaces his pump and jack, hands me the receipt, agrees that Volvo's worthless lug nut wrench might come in handy as a paperweight, accepts my $20 tip, and zips out of the lot toward his next emergency. 1. The woman could've told me, "We're too busy." And hung up. 2. Andrew could've just blown me off, and never called. Both refreshed my belief in and of "paying it forward." My Dad was a mechanic. He taught me how to do the simple repairs that keep cars on the road. Over the years, I've probably pulled off road and helped at least a dozen or so people who were stranded on roadsides, either changing their flats or giving them a jump or, at the very least, getting them to where they were going to be okay. What comes around, goes around, folks. Do the right thing. It'll come back to you, and it'll go forward. My thanks to Andrew, and the kind woman who answered my call. It is no surprise that the majority of Joe's reviews are positive. Happy Holidays!!!

Just had a tow from Joes booked through my roadside assistance company. Driver was super friendly…read moreand helpful. I wasn't with my car and figured everything was set after speaking to him but he went the extra mile to send me a pic of my car at the repair shop after he dropped it off. Really nice to have such kind and thoughtful service.

Great service I haven't seen in a long time. Being in the automotive business over 30 years, I have…read moreseen the decline in customer care and attention throughout the industry as time moves forward. I was pleased to get an attentive counter person on the phone that asked all the right questions and had my order processed quickly. The used bumper for my 1996 Dodge Dakota arrived in great condition and to my delight it was removed with care which makes my job easier installing a part that wasn't torched off the donor vehicle. Kudos to a company that still operates with values I haven't seen in decades.

Great customer service, good communication, and fair prices!! I'll definitely be back!!read more

I have known One stop auto group in Fitchburg, MA for some time. Tom, his brother and Their Techs…read moretook awesome care of my wife's car for several times now they had it running better than it had in before, in addition to the great service their shop is reliable . I would and do recommend them to anyone that needs help with their vehicle. Thank you to the brothers and heir crew for taking great care of the car. I could give 5 stars and perhaps they deserve them but there is always room for improvement and thrive.

Great customer service and great cars . They do repairs as…read morewell from oil change to brakes to many more. I like it

My Ford econo van, equipped with a wheelchair lift, died in the driveway as I was picking up a…read moreclient. It was a fuel pump failure, Rahul, the A&R owner, showed up with a flatbed tow quickly, expertly maneuvered his truck into position in a tight spot and had the van secured in no time. Despite having a full shop, he managed to install a new pump the same day (required dropping the fuel tank). A&R is a family run business (dad and both sons). These are good people. Responsible, responsive, expert and friendly. Highly recommended.