Leadership sets the tone for any workplace, and unfortunately this location appeared to have very…read morelittle direction or accountability during my visit. The manager was essentially absent, staff were openly arguing, and the environment felt chaotic and unprofessional from the moment I arrived. I had scheduled an appointment for a tire repair, yet there was no one at the front desk for quite some time. The one bright spot in this experience was Anthony. Despite being buried in work with what looked like a mountain of tires, he still stepped up to help me when no one else would. He handled everything from start to finish on his own, remained polite and professional throughout the entire process, and repeatedly apologized for both the behavior of the other employees and the lack of management presence. Anthony worked quickly, stayed composed under pressure, and provided excellent customer service in a very difficult environment. He deserves recognition for how he handled the situation. Meanwhile, the rest of the staff continued arguing loudly and behaving unprofessionally the entire time I was there. At one point, a man came out to my car yelling at employees and threatening to send everyone home if they did not listen to him. I have no idea who he was, because the manager name listed at the desk was Jessica. Near the end of my appointment, a woman arrived back at the location with another man and a dog, but by that point the lack of leadership and organization had already made a very poor impression. If not for Anthony's professionalism and hard work, this experience would have been far worse. Anthony gets 5 stars and should be manager himself one day but as for the rest good luck.

"Disappointed with the service at the Gardner location. We booked an appointment online, but upon…read morearrival, they couldn't find it in their system. appointments apparently doesn't matter anyway as it appears they work first come first serve. Furthermore, the tires we selected online weren't actually in stock, forcing us to buy a similar set that cost an extra $400. Our appointment was for 10:30 AM, we weren't acknowledged until 10:50 AM, and it is now 1:25pm and they just finished. The online booking system is completely disconnected from the actual shop inventory and scheduling, resulting in a massive waste of time and money.

I have brought two cars to be serviced here and they are the best. I was told at another service…read morecenter that my speed sensors on my toyota needed to be replaced, and that there was no way they could tell which of the four were the one needing replacement. A second opinion at West Street was a great idea. They informed me that it was the rear passenger side sensor! What's more, an older car I owned had a check engine light on that happened to be caused be a defective gas cover. Instead of finding (or making up) more things to fix, they were honest and told me it was a $9 fix! I will always use these guys, and I hope you will too. Friendly, honest, and timely service. What more can you ask for!?

I dropped off a few item to be recycled. Courteous professional and fast. If you need recycling…read morehouse hold items, give them a call. I bet they can meet your needs

These guys are the best! Been a customer for 20+ years. Never had an issue. 100% trustworthy…read more Their pricing is very fair and upfront. And they're always up front about the work that needs to be done right now vs. what we can table until next time. We have family members that come from surrounding towns b/c these guys are so good. Keep in mind, they are very busy and usually book out a couple of weeks for bigger jobs (b/c they're the best garage around). The good news is that they always make time for a quick bulb change or check engine light visit.

Great customer service and great service I the towing is reasonable. I'll return friendly and…read moreknowledgeable I think the go above and beyond expectations

I've been a loyal customer for more than ten years and am not about to change now. I have been…read moresatisfied with the service since my very first experience. My 2012 Honda Fit needed work on its exhaust system and I ended up paying slightly (VERY slightly) more than the $225 estimate I was given. I had anticipated a bill of $500 or more; something I most certainly did NOT share with the franchise owner before the work was done. In short (too late, I suppose), they did the work, and my little four-cylinder no longer sounds like a 2 1/2 ton, ten-wheeled Studebaker troop transport. Never has anyone from this franchise approached me in the middle of a job to tell me I needed to have another $200, $300, $500 - or 75-cents - worth of work done. People love to bitch...especially about their auto mechanic. But in this instance, I had NO bitching to do. Until significant changes are made in the crew of machinists at Meineke's Gardner facility I will continue to be a loyal, satisfied customer. A big "THANK YOU" to all the employees and bosses. They are the best!

worst place,do not go there its changed for the worse!they lied about charging me for nothing!plus…read morei went there and spent 1500 over past 2 yrs! ill never go back again also need to put 4 new tires and brakes on my other truck its not going there!

Fantastic! Been there three times and I don't have a single complaint. Really friendly and they…read morehelp you! I plan on continuing to use them! Awesome pricing as well

Bought 2012 Ford Escape from owner. Had all the options I wanted beautiful vehicle. After I bought…read moreit John took the extra time to go through and make sure everything was perfect and safe to make a long distance trip to VA. Thanks to his kindness we made it and car still runs like a champ! Highly recommend this company. He goes above and beyond!

We have been long time customers of JPJ automotive. We bought a low mileage Ford Focus for our…read moredaughter's first car to drive for work, college, and road trips with her friends. We also brought any subsequent maintenance items back to John because we know he is a fair and honest business person. He works hard to get things done quickly and repaired first time so people can get back to their daily routines. I would definitely recommend JPJ for anyone looking for a reliable, fairly priced car for a kid or other family member. Probably taking our next road-safe kids there too!

Wow great guys pulled in off the street not really thinking they had the time for me because they…read morewere very busy but boy was i wrong they stopped to help me right away you just cant find that kind of service today i highly recommend them!! great job Midas for helping my husband and I out!!

Ladies this is a safe place to bring your vehicle and not have to wonder if you are being…read moremanipulated or over charged. The guys here deliver excellent customer service, they clearly explain any issues with your car and price you fairly. Highly recommend I have been going here for a some years now with different vehicles.

Called them to lift a body onto a truck for me. They guy I talked to said he couldn't but rather…read morethan leaving me hanging he gave me a name of someone to try and the guy came right over. My day went from suck to amazing thanks to calling TJ & Sons. Forever grateful.

I am unsure where the less than stellar reviews are coming from. I had an exceptional experience…read morewith TJ & Sons. On the evening of 3/29/24 my fuel tank dropped out of my truck while driving home through Hubbardston. 20 years of salted roads took their toll and the straps rusted through. Ryan arrived on site in record time and had my 2004 Tundra and a full gas tank off the road and headed to the TJ shop on Gardner straight away. It took several days to get the necessary replacement parts from Toyota, but as soon as they arrived, Ryan had the new tank in place and I was on my way. Great service, good value, fair prices! Thank you Ryan and TJ! A++ TJ is a serious towing company serving central Mass with a large fleet of tow trucks, large and small. They are also a Mass inspection station.

They men are quick and professional. But they always try to…read moresell you add'l things when all you need is oil change. got a little oil on my carpet.

I called asking if I could come in and get an j section sticker today. The gentleman on the phone…read morewas very nice, told me that I could come in and asked how long I'd be. I told him I would be there in 2 minutes and he said "great see you in a second". I arrived less than 2 minutes later and they turned me away saying that they weren't taking any more inspection sticker appointments today. I told them that I had just spoken with somebody on the phone and was told yes and they still turned me away.