Leadership sets the tone for any workplace, and unfortunately this location appeared to have very…read morelittle direction or accountability during my visit. The manager was essentially absent, staff were openly arguing, and the environment felt chaotic and unprofessional from the moment I arrived. I had scheduled an appointment for a tire repair, yet there was no one at the front desk for quite some time. The one bright spot in this experience was Anthony. Despite being buried in work with what looked like a mountain of tires, he still stepped up to help me when no one else would. He handled everything from start to finish on his own, remained polite and professional throughout the entire process, and repeatedly apologized for both the behavior of the other employees and the lack of management presence. Anthony worked quickly, stayed composed under pressure, and provided excellent customer service in a very difficult environment. He deserves recognition for how he handled the situation. Meanwhile, the rest of the staff continued arguing loudly and behaving unprofessionally the entire time I was there. At one point, a man came out to my car yelling at employees and threatening to send everyone home if they did not listen to him. I have no idea who he was, because the manager name listed at the desk was Jessica. Near the end of my appointment, a woman arrived back at the location with another man and a dog, but by that point the lack of leadership and organization had already made a very poor impression. If not for Anthony's professionalism and hard work, this experience would have been far worse. Anthony gets 5 stars and should be manager himself one day but as for the rest good luck.

I went to Gardner tire ware house looking to buy tires and the girl at the front desk thought she…read morewas the best thing going she was rude and couldn't answer if they had cheaper tires no she gave me the most expensive first then proceeded with I have coopers for 120 thats what I have in stock not what I asked for one I asked what's your cheapest. then when the gentleman next to her realized she was being a ***** he took over and said I have tires for $71 apeice and can have them here today she looked like she was disgusted. I understand business I get it but when your 4 year old looks at you and says why is she mad at you dad how do u respond. in my head I wanna say because she is taking care of her dog instead of taking care of customers like she should be but you can't because you won't take your self to her level. the gentleman at the desk i feel bad for we all have bad days but she just didn't know anything of what she was doing and or how to do business the general manager I bet wasn't there or the franchise owner should be disgusted with him self after looking at the reviews and the problem still hasn't been fixed on top of that a junk yard looks more organized than this place. my 4 year old said dad lets go somewhere else. thank god

I dropped off a few item to be recycled. Courteous professional and fast. If you need recycling…read morehouse hold items, give them a call. I bet they can meet your needs

I had used West previously so I wasn't anticipating any issues. The car was not operable due to a…read moredrive shifter issue. I called AAA and they referred me to West. We needed to have the car towed from house to the dealer for service. The driver was nice, and very careful loading up the car so everything seemed fine. When I asked him to hand the key to the dealer service rep, he said he'd just drop the car in the first available spot because the dealership is under construction and very busy. I immediately called the dealer to tell them the car would be there in about 30 min. The car was towed to the dealer, but the key was NOT handed to anyone and somehow lost! The driver claimed to have left it in the cup holder yet the dealer valet and service team could not locate it. Now, no one claims responsibility and we're out $200 to replace the key. West claims that it is routine for their drivers to just leave the key, but doesn't it seem reasonable to hand it off to an employee during business hours? Oh, and I had to drive to the dealer to provide the only remaining key so they could work on the car. Again, what seemed like good, careful service was lacking responsibility in something as simple as providing the car key to a dealer employee. I wouldn't recommend West again to deliver a car to a location. It seems it's their policy to drop it and leave.

Great customer service and great service I the towing is reasonable. I'll return friendly and…read moreknowledgeable I think the go above and beyond expectations

Family always used to bring our vehicles there until staff was rude to us on two occasions…read more Excellent mechanics are hard to find, so maybe they get to choose their clients. Unrelated to the aforementioned... when we were leaving the shop, some guy that I assume lives across the street from the shop went on a roid rage literally tried to run my family and I off the road in his blue pickup while flipping us birds.

I've been a loyal customer for more than ten years and am not about to change now. I have been…read moresatisfied with the service since my very first experience. My 2012 Honda Fit needed work on its exhaust system and I ended up paying slightly (VERY slightly) more than the $225 estimate I was given. I had anticipated a bill of $500 or more; something I most certainly did NOT share with the franchise owner before the work was done. In short (too late, I suppose), they did the work, and my little four-cylinder no longer sounds like a 2 1/2 ton, ten-wheeled Studebaker troop transport. Never has anyone from this franchise approached me in the middle of a job to tell me I needed to have another $200, $300, $500 - or 75-cents - worth of work done. People love to bitch...especially about their auto mechanic. But in this instance, I had NO bitching to do. Until significant changes are made in the crew of machinists at Meineke's Gardner facility I will continue to be a loyal, satisfied customer. A big "THANK YOU" to all the employees and bosses. They are the best!

worst place,do not go there its changed for the worse!they lied about charging me for nothing!plus…read morei went there and spent 1500 over past 2 yrs! ill never go back again also need to put 4 new tires and brakes on my other truck its not going there!

Fantastic! Been there three times and I don't have a single complaint. Really friendly and they…read morehelp you! I plan on continuing to use them! Awesome pricing as well

We have been long time customers of JPJ automotive. We bought a low mileage Ford Focus for our…read moredaughter's first car to drive for work, college, and road trips with her friends. We also brought any subsequent maintenance items back to John because we know he is a fair and honest business person. He works hard to get things done quickly and repaired first time so people can get back to their daily routines. I would definitely recommend JPJ for anyone looking for a reliable, fairly priced car for a kid or other family member. Probably taking our next road-safe kids there too!

Bought 2012 Ford Escape from owner. Had all the options I wanted beautiful vehicle. After I bought…read moreit John took the extra time to go through and make sure everything was perfect and safe to make a long distance trip to VA. Thanks to his kindness we made it and car still runs like a champ! Highly recommend this company. He goes above and beyond!

Wow great guys pulled in off the street not really thinking they had the time for me because they…read morewere very busy but boy was i wrong they stopped to help me right away you just cant find that kind of service today i highly recommend them!! great job Midas for helping my husband and I out!!

Ladies this is a safe place to bring your vehicle and not have to wonder if you are being…read moremanipulated or over charged. The guys here deliver excellent customer service, they clearly explain any issues with your car and price you fairly. Highly recommend I have been going here for a some years now with different vehicles.

Called them to lift a body onto a truck for me. They guy I talked to said he couldn't but rather…read morethan leaving me hanging he gave me a name of someone to try and the guy came right over. My day went from suck to amazing thanks to calling TJ & Sons. Forever grateful.

I am unsure where the less than stellar reviews are coming from. I had an exceptional experience…read morewith TJ & Sons. On the evening of 3/29/24 my fuel tank dropped out of my truck while driving home through Hubbardston. 20 years of salted roads took their toll and the straps rusted through. Ryan arrived on site in record time and had my 2004 Tundra and a full gas tank off the road and headed to the TJ shop on Gardner straight away. It took several days to get the necessary replacement parts from Toyota, but as soon as they arrived, Ryan had the new tank in place and I was on my way. Great service, good value, fair prices! Thank you Ryan and TJ! A++ TJ is a serious towing company serving central Mass with a large fleet of tow trucks, large and small. They are also a Mass inspection station.

They men are quick and professional. But they always try to…read moresell you add'l things when all you need is oil change. got a little oil on my carpet.

This place is very unprofessional. I was in line for a sticker ....next in line.... and they…read morebrought somebody else around to cut in front of me. I am not going back to this very very unprofessional location again. The person that cut in front of me was an employee with a car that was either his car or a friend's car and they basically told me to go screw...