AMAZING! I cannot recommend this place enough. This is now the only place I'll go for any repairs…read moreor service I need on my car. Their lot is a little small so it's definitely best to call and schedule an appointment ahead of time, but once you're there the service is great! They're quick, and super reasonably priced, and honest about what work is actually needed on your car. Each time, I walk out feeling confident that my car is safe and that I'm not paying for work I don't need. Added bonus - they have a dog that is usually there named Cleo! Best mechanic I've been to.

From the owner: alignment, belt/hose, brakes, engine diagnostic, struts, suspension repair, tire service, tune-ups,…read moreoil changes and more

I have been going to Jays for a few years now. Technicians have always treated me well. Prices are…read morefair. I have had whole engine jobs done here and they have turned out well. The services guys have diagnosed problems that other repairs shops have not been able to. Hour rates are reasonable and parts are not marked up beyond what is reasonable. I started with my work trucks and now we bring most of the car and truck repairs here from including personal vehicles. Not much they cant or wont do. Good group of folks at Jays Auto Repair. Recommended...

This place is great. I have been bringing my vehicles to this place for a few years now. I never…read morefeel like I am being sold a bunch of crap I don't need. I usually leaving thinking it was cheaper than I planned on spending. You can't really wait for the work it's a drop off and they call you when it is done!

Great customer service and great service I the towing is reasonable. I'll return friendly and…read moreknowledgeable I think the go above and beyond expectations

Family always used to bring our vehicles there until staff was rude to us on two occasions…read more Excellent mechanics are hard to find, so maybe they get to choose their clients. Unrelated to the aforementioned... when we were leaving the shop, some guy that I assume lives across the street from the shop went on a roid rage literally tried to run my family and I off the road in his blue pickup while flipping us birds.

Can never rave enough about Brian! Can always count on honesty, dependability, and kindness! No…read morematter where I live I'll be coming to Brian's!

We recently moved to Fitchburg and were looking for an honest mechanic when we came across Brian's…read moreon Yelp. After reading the reviews we decided to give them a try. We were not dissapointed. Brian seems like a great guy and his employees are very corteous and professional. We dropped our vehicle off on Monday afternoon for a pretty significant repair and it was ready Tuesday morning. They also provided me with a ride home on Monday after dropping my vehicle off. They also give flowers to the ladies as a courtesy, which I thought was so nice. They are located behind Slatterys, so you have to look for them though.

Always, Always.... a positive experience. I've been reading…read moreother reviews and notice the negatives are all cost related. I drive a Diesel truck. I use it hard... The work performed and replacement parts used are always the best available. I appreciate the attention to fixing it properly. Not fixing it at the least common denominator.

Took my 2018 chevy Silverado to them to get transmission filter and fluid changed. Told me 10 am…read moredropped it off 9am called them at 3 pm and they told me they were bringing it in now. I said ok . They called me back 5 minutes later telling me they suggest just the flush and not the filter. doing the filter is more involved so I'm pretty sure they just wanted to do the quick and easy Way because it was Friday 3:30 and no way they could get it done before they close.

Honest, Quick & Efficient. Won't use chain stores again (as many are eager to lie, cheat and…read moresteal). Lue's Custom Exhaust had me in and out in 20 minutes. Clearly professionals in their trade. Thank you guys immensely and God bless you for your honesty.

Super work and super fast. No BS! I brought my wife's little Japanese Kei truck with a broken…read moremuffler and they fixed it right up. No upselling! I brought my F-150 last year. In and out without breaking the bank. Super happy with their work.

I've know Rick for many years. Always honest and fair prices. Never fix anything that does not…read moreneed to be fixed. I been bringing my cars to him for over 20yrs. My children bring their cars to him. Couldn't ask for a better town garage.

Needed a state inspection. Brought car to Rick's auto service , where we were told that the right…read moreball joint was loose and the truck was failed for this. Brought truck back to my mechanic and asked him to replace right front ball joint. Mechanic notified me that the right ball joint had no wear and should definitely pass the Mass State inspectio. I called Rick's to ask if the inspector was there, and he was. I drove truck to Ricks auto service and asked to have car put on the lift again so they could show me the so-called "badly worn" ball joint. Amazingly enough , the ball joint in question was now tight. Must've been the ride to Fitchburg that fixed it? Very dishonest shop, and owner sat cowering in his locked office while all of this unfolded. I can almost accept the extremely rude behavior of the cowardly owner, but the incompetence and just plain lying is really sad. He's lucky he's the only game in town. I would recommend going anywhere, even to a chain repair shop, to avoid this place. signed, An extremely disgruntled customer

A perfect business. Keep them busy. It's comforting to have a place that you trust and helps the…read morefamily.

Female coerced me into a conversation then acted like I was a liar, talked about her husband exc…read moreshe looked like she was missing teeth Males looked like they just came back from a Twisted Sister concert I would have them escorted off my family's street at Cape Cod and my real Wall Street brokers wouldn't entertain a conversation with them! GOOG GOOGL

I started going here for auto repairs a year ago when I needed a head gasket replaced in a Nissan…read moreXterra that no one wanted to touch and Nick would! I was more than pleased with the professionalism of the mechanics. I was told when they could do the job, how long it would take and what the cost would be and it all went as they said. I have since been using R T's exclusively for all my auto work and plan to stay with them. I find them to be honest and reputable and always cheerful and pleasant. Hopefully, they will be there as long as I am able to drive!

When you take your car their tell brian what it needs for automotive repairs maby a test drive then…read morehe fully understands you what needs to be done.also has the up to date software A1...

Brought a car in that needed a muffler. Meineke did a complimentary inspection and told me that I…read moreneeded rear brakes among other things. What was kind of sketchy is that they sent a photo of the rusty outside of the rear drum brakes as their rational for needing brakes. I had done the rear brakes recently so I know the shoes were fine. I declined the rear brakes. To be fair, the muffler replacement was fine and resonably priced, but I would be careful about their recommended services.

I decided to go with Meinke after my tire popped, on Fitchburgs horrendous roads, a day before I…read morewas to be heading up north for vacation. My co-worker had been the one to suggest them to me. I went onto their website, went to their booking page and seamlessly was able to book an appointment for the next day, I was feeling a sense of relief! When I entered the shop the guy at the front desk was quick to greet me but while he wasn't rude or disrespectful he lacked the welcoming and trustworthy energy one needs when entering a mechanic shop. I was instructed to have a seat in the waiting room, which can I say is definitely one of the nicer waiting rooms I've seen in a mechanic shop. They provide their customers with complimentary water, coffee, tea etc, there is a viewing window into the shop which adds points to the trustworthy factor and there's a tv with access to the remote if you wanted to watch something. The guy at the front desk provided me a print out of a quote for my tire and I approved it. With that being said I was not offered a choice in what kind of tire I had put on and I ended up just making sure they put an all season tire on my car. Unfortunately despite making an appointment I had to wait an hour before my car actually got into the shop. Granted I've waited double that time at Town Fair Tire, still frustrating. They got to work taking the lug nuts off and then a little too much force was used to get the last lug nut off and they broke in half one of my lugs. Having watched this all go down it would have been nice for someone to just quickly pop in explain or reassure me in the moment but what's done is done. They quickly got a replacement lug and before I knew it my new tire was on, no extra charge to me for the mistake. They were extra diligent to make sure my lug nuts were tightened properly and now I'm enjoying my vacation :)