From the phone call to completing my repair, Mark's customer service was superb! I was traveling…read morefrom NH to south of Boston, needed a brake repair. AAA delivered the vehicle, it was on the lift before I arrived and problem discovered. Given part quote, told it would be done in an hour after part delivered. It was! The whole experience was excellent, down to final charges! And, the waiting area clean and pleasant. Thank you, Mark, for the great service! B Fitzgerald, NH

Brought my 2019 Mini Cooper Countryman for an oil change on 7/18/25. The next morning, I found a…read morelarge oil puddle in my garage. Mini Service inspection revealed the technician installed the WRONG drain plug from a different vehicle with NO gasket, damaging my oil pan threads. Now requires complete oil pan replacement My vehicle never had leaks before this service. This negligence has cost me thousands in repairs, towing, and lost vehicle use. Avoid this location - their careless work can destroy your vehicle.

I could give more than 5stars and should give 5stars at least but because we have to keep room for…read moreimprovement I gave 4stars. Sorry for not remembering all the names but all the techs were awesome. Excellent service from the moment we pulled up on a Friday to do a transmission fluid change and had zero wait time. Allah, the manager, was really friendly and gladly applied the 20% off coupon without asking for it. Allah, was also honest professional and very helpful, I would not forget Geremiah and all the other techs for their help and assistance. Thank you.

This company damaged my oil drain plug. I called coorporate and BBB and they did nothing. The…read moremanager was the one who said he will fix to later lie on the phone and say "the manager who told you that was wrong" so they did admit they were going to fix to later lie this place if you go is at your own risk. The same manager who told me he was going to fix was the same one on the phone saying the excuse the manager who told u shouldn't have said that. Thats noy how we operate. Now i have to take them to court with all my evidence cause they also said theres discrepancy on my services which I have carfax all i see is valvoline doing my oil but is okay i got my proves, who i spoke with receipts and carfax to prove Valvoline is on the wrong. Also if you see reviews Im not the only victim they are known for this. It's legal for company like Valvoline to lie ruin your ca and get away with it. Thats why they have an open class action case for being crooks and liars. I do not wish to be contacted by valvoline you had your chance many time to comply and fix my car now you guys will be contacted by my lawyer.

I booked an oil change and tire rotation, dropped the car off at 7:15am and it was done in an hour…read moreor so. Quick and well done!! Thank you!!

I had a positive experience start to finish with the Leominster location. They were helpful and…read moreinformative from scheduling through pick up. I appreciate their professionalism.

We use Jiffy Lube for oil changes and top-offs for our corporate fleet. Their Fitchburg location…read moregets most of our business. Fast, thorough, professional and friendly. Air conditioned waiting room and a public bathroom. Highly recommended! A++

Went for a normal oil change, left with the car leaking oil. come to find out they cracked My oil…read morepan from the drain plug. also never changed the oil or even the oil filter they just sprayed it and rewrote on it, because The old marker was just smeared all over the filter. never had a issue before and have been going there for years, but now I will never go back there, I was screwed over, one by them doing severe damage to My car and two not even doing the job that was paid for by changing the oil and filter. Talk about majorly screwing the customer over.

Brought a car in that needed a muffler. Meineke did a complimentary inspection and told me that I…read moreneeded rear brakes among other things. What was kind of sketchy is that they sent a photo of the rusty outside of the rear drum brakes as their rational for needing brakes. I had done the rear brakes recently so I know the shoes were fine. I declined the rear brakes. To be fair, the muffler replacement was fine and resonably priced, but I would be careful about their recommended services.

I decided to go with Meinke after my tire popped, on Fitchburgs horrendous roads, a day before I…read morewas to be heading up north for vacation. My co-worker had been the one to suggest them to me. I went onto their website, went to their booking page and seamlessly was able to book an appointment for the next day, I was feeling a sense of relief! When I entered the shop the guy at the front desk was quick to greet me but while he wasn't rude or disrespectful he lacked the welcoming and trustworthy energy one needs when entering a mechanic shop. I was instructed to have a seat in the waiting room, which can I say is definitely one of the nicer waiting rooms I've seen in a mechanic shop. They provide their customers with complimentary water, coffee, tea etc, there is a viewing window into the shop which adds points to the trustworthy factor and there's a tv with access to the remote if you wanted to watch something. The guy at the front desk provided me a print out of a quote for my tire and I approved it. With that being said I was not offered a choice in what kind of tire I had put on and I ended up just making sure they put an all season tire on my car. Unfortunately despite making an appointment I had to wait an hour before my car actually got into the shop. Granted I've waited double that time at Town Fair Tire, still frustrating. They got to work taking the lug nuts off and then a little too much force was used to get the last lug nut off and they broke in half one of my lugs. Having watched this all go down it would have been nice for someone to just quickly pop in explain or reassure me in the moment but what's done is done. They quickly got a replacement lug and before I knew it my new tire was on, no extra charge to me for the mistake. They were extra diligent to make sure my lug nuts were tightened properly and now I'm enjoying my vacation :)

Will never go there again…read more I booked an appointment online to replace a tire. They confirmed and asked no questions. When I came to the shop, they asked if the tire was new or used and then refused to install it. So basically they just wasted my time. The manager said that I should read some policies on the side. The problem is why should I be reading all their policies to book an appointment? If they have such an important limitation, why don't they ask about this when you're booking an appointment? When I mentioned this, the manager lied and said that all places will refuse to install a used tire, but I just got installed some of these by another shop. If you don't offer some services, mention it before people book an appointment. I will never come back again.

Find a tire place that actually knows tires. I have bought tires where for over ten years. All the…read moretires are under warranty. Two of them are worn very oddly and they say they're fine. Went on 11/14 and had front tire replaced. Had to replace toe rods. Did that and brought it back on 12/6 for an alignment. ( We have a lifetime alignment plan for this car). 4/17 I had to replace a rear and sensor and noticed the tires looked bad. Scheduled an appt and they say they are fine. 7/21 a rear tire got a nail and had to be plugged. Brought them to another tire shop and they said they couldn't plug it because the tread is too low. So we brought it to Firestone and they plugged it and when I asked if the tires were ok Nate said they definitely are and he went and asked the tech and he confirmed they are good. So I attached pics of the two rear tires. One is almost down to the steel belts. What's the point of a warranty plan if they won't honor it? Last time I was in there the customer service person helping told the person in front of us to go to the Leominster store because the mechanics at his Fitchburg store weren't as good as Leominster for the issue with his car. Couldn't believe what he was saying around customers. Tires are Definitely a safety hazard!! Try to get a regional manager to call us back to look for some help and no luck. Customer service isn't what it used to be!! Lee you say reach out. I have twice and haven't received a response from them. Not surprised everyone likes to say the right thing but they never do it.

I went midday on a Tuesday and there was no wait. Employees are friendly. Lower price for a…read moresynthetic oil change than I have paid at other places. And it comes with a free car wash that you can use then or save for later. This will be my go-to from now on

I've been coming here since I got my license (a long time), I've never had any issues to speak of…read more Today I was in desperate need of an oil change, went as fast as I could after work and arrived BEFORE they closed, with the open sign still outside and garage doors open. I walk in and asked for an oil change and was told they close in 5 minutes so, no. Not even a polite refusal. The lady working the front desk was rude, unimpressive and she just lost my business for them for the rest of my days. I realize they won't care, and I never write negative reviews, but her attitude and lack of caring was too much for me. Good luck running a business treating incredibly loyal customers that way.

I have been going to Jays for a few years now. Technicians have always treated me well. Prices are…read morefair. I have had whole engine jobs done here and they have turned out well. The services guys have diagnosed problems that other repairs shops have not been able to. Hour rates are reasonable and parts are not marked up beyond what is reasonable. I started with my work trucks and now we bring most of the car and truck repairs here from including personal vehicles. Not much they cant or wont do. Good group of folks at Jays Auto Repair. Recommended...

This place is great. I have been bringing my vehicles to this place for a few years now. I never…read morefeel like I am being sold a bunch of crap I don't need. I usually leaving thinking it was cheaper than I planned on spending. You can't really wait for the work it's a drop off and they call you when it is done!

Can never rave enough about Brian! Can always count on honesty, dependability, and kindness! No…read morematter where I live I'll be coming to Brian's!

We recently moved to Fitchburg and were looking for an honest mechanic when we came across Brian's…read moreon Yelp. After reading the reviews we decided to give them a try. We were not dissapointed. Brian seems like a great guy and his employees are very corteous and professional. We dropped our vehicle off on Monday afternoon for a pretty significant repair and it was ready Tuesday morning. They also provided me with a ride home on Monday after dropping my vehicle off. They also give flowers to the ladies as a courtesy, which I thought was so nice. They are located behind Slatterys, so you have to look for them though.

A perfect business. Keep them busy. It's comforting to have a place that you trust and helps the…read morefamily.

Female coerced me into a conversation then acted like I was a liar, talked about her husband exc…read moreshe looked like she was missing teeth Males looked like they just came back from a Twisted Sister concert I would have them escorted off my family's street at Cape Cod and my real Wall Street brokers wouldn't entertain a conversation with them! GOOG GOOGL