Most of the time I go the service is pretty good, usually takes around a half hour. However the…read morelast time I went, my oil filter was not properly tightened, and it was leaking oil all over my driveway. The thing was barely hanging on by a thread. Lesson learned to check after every change now.

got the job done, but not fully reliable or have your back when things hit the fan. Had a trusted…read morerepair shop look into why my alternator wasn't working, discovered a huge amount of engine oil all over it that caused my belt to break. valvoline said "they don't believe it" Even after submitted invoice from that repair shop. take that for whatever it is but as a EX employee and now ex customer I now fully see they do not have your back either way.

Responded in a timely manner and were very helpful. They were very direct about offers and not…read moretrying to upsell like some tire/car service providers.

Asked to get mount and balance after a cracked rim repair and they told me 75 dollars because it…read morewas a Tesla... A wheel and tire is a wheel and tire! Firestone down the road was just under 31 dollars right down the road didn't care that I drove a Tesla!

We use Jiffy Lube for oil changes and top-offs for our corporate fleet. Their Fitchburg location…read moregets most of our business. Fast, thorough, professional and friendly. Air conditioned waiting room and a public bathroom. Highly recommended! A++

Went for a normal oil change, left with the car leaking oil. come to find out they cracked My oil…read morepan from the drain plug. also never changed the oil or even the oil filter they just sprayed it and rewrote on it, because The old marker was just smeared all over the filter. never had a issue before and have been going there for years, but now I will never go back there, I was screwed over, one by them doing severe damage to My car and two not even doing the job that was paid for by changing the oil and filter. Talk about majorly screwing the customer over.

Brought a car in that needed a muffler. Meineke did a complimentary inspection and told me that I…read moreneeded rear brakes among other things. What was kind of sketchy is that they sent a photo of the rusty outside of the rear drum brakes as their rational for needing brakes. I had done the rear brakes recently so I know the shoes were fine. I declined the rear brakes. To be fair, the muffler replacement was fine and resonably priced, but I would be careful about their recommended services.

I decided to go with Meinke after my tire popped, on Fitchburgs horrendous roads, a day before I…read morewas to be heading up north for vacation. My co-worker had been the one to suggest them to me. I went onto their website, went to their booking page and seamlessly was able to book an appointment for the next day, I was feeling a sense of relief! When I entered the shop the guy at the front desk was quick to greet me but while he wasn't rude or disrespectful he lacked the welcoming and trustworthy energy one needs when entering a mechanic shop. I was instructed to have a seat in the waiting room, which can I say is definitely one of the nicer waiting rooms I've seen in a mechanic shop. They provide their customers with complimentary water, coffee, tea etc, there is a viewing window into the shop which adds points to the trustworthy factor and there's a tv with access to the remote if you wanted to watch something. The guy at the front desk provided me a print out of a quote for my tire and I approved it. With that being said I was not offered a choice in what kind of tire I had put on and I ended up just making sure they put an all season tire on my car. Unfortunately despite making an appointment I had to wait an hour before my car actually got into the shop. Granted I've waited double that time at Town Fair Tire, still frustrating. They got to work taking the lug nuts off and then a little too much force was used to get the last lug nut off and they broke in half one of my lugs. Having watched this all go down it would have been nice for someone to just quickly pop in explain or reassure me in the moment but what's done is done. They quickly got a replacement lug and before I knew it my new tire was on, no extra charge to me for the mistake. They were extra diligent to make sure my lug nuts were tightened properly and now I'm enjoying my vacation :)

Sometimes other places beat their prices and I've heard some pretty disappointing things about this…read moreplace but after my Monro card was turned into a Firestone card, I kept it for emergency repairs and I've had pretty good service. This time, I needed to get a battery replaced in one of my cars so I called and spoke with Nick, pretty late on a Sunday, who was able to get us a better deal than Auto Zone who we later realized couldn't do it anyway and was able to get the car in and out before close. I like when companies recognize I work hard for my money and going the extra mile makes a difference for families.

dawgggg they were fine the first time but this time they told me my car would be done 3 hours ago…read moreand im still here right now. only writing this review out of boredom really. it also just feels like im completely overpaying each time i come here. if you are going to charge me that much, you should atleast tell me the proper time the car will be finished. half of my day out the window for this bs.

I've been coming here since I got my license (a long time), I've never had any issues to speak of…read more Today I was in desperate need of an oil change, went as fast as I could after work and arrived BEFORE they closed, with the open sign still outside and garage doors open. I walk in and asked for an oil change and was told they close in 5 minutes so, no. Not even a polite refusal. The lady working the front desk was rude, unimpressive and she just lost my business for them for the rest of my days. I realize they won't care, and I never write negative reviews, but her attitude and lack of caring was too much for me. Good luck running a business treating incredibly loyal customers that way.

I went midday on a Tuesday and there was no wait. Employees are friendly. Lower price for a…read moresynthetic oil change than I have paid at other places. And it comes with a free car wash that you can use then or save for later. This will be my go-to from now on

I have been going to Jays for a few years now. Technicians have always treated me well. Prices are…read morefair. I have had whole engine jobs done here and they have turned out well. The services guys have diagnosed problems that other repairs shops have not been able to. Hour rates are reasonable and parts are not marked up beyond what is reasonable. I started with my work trucks and now we bring most of the car and truck repairs here from including personal vehicles. Not much they cant or wont do. Good group of folks at Jays Auto Repair. Recommended...

This place is great. I have been bringing my vehicles to this place for a few years now. I never…read morefeel like I am being sold a bunch of crap I don't need. I usually leaving thinking it was cheaper than I planned on spending. You can't really wait for the work it's a drop off and they call you when it is done!

Can never rave enough about Brian! Can always count on honesty, dependability, and kindness! No…read morematter where I live I'll be coming to Brian's!

We recently moved to Fitchburg and were looking for an honest mechanic when we came across Brian's…read moreon Yelp. After reading the reviews we decided to give them a try. We were not dissapointed. Brian seems like a great guy and his employees are very corteous and professional. We dropped our vehicle off on Monday afternoon for a pretty significant repair and it was ready Tuesday morning. They also provided me with a ride home on Monday after dropping my vehicle off. They also give flowers to the ladies as a courtesy, which I thought was so nice. They are located behind Slatterys, so you have to look for them though.