First of all, this place has gotten my order wrong more times than not. I regularly get breakfast sandwiches for my family and I from here since moving here about 6 months ago and have just brushed it off as there are worse things in life than a wrongly made meal.
A simple egg sandwich= bacon, egg and Swiss cheese on a roll has been incorrect 4 times in the past month. Simply put, there is a difference between the two cheeses and for my family it isa medical and dietary restriction so it's not just mere preference and me having a tantrum over food. I literally had to specify to the man on the phone (Joe) last time to make sure it's the right cheese because it is always incorrectly made by those taking my order, just to get it right that ONE time. That was the first time I "complained" from various previous occasions, I don't complain about things, especially something that seems so simple as cheese (but again it's a dietary restriction and isn't just a one or two time occurrence).
So today I call back when I get home and bite into the wrong sandwich yet again, I let them know that the sandwiches were wrong very politely (as Joe told me to do the last time) and "the owners sister" said come back and we will fix it, and make new sandwiches PLURAL. Long story short they make one sandwich and the reason being given was "because it was $10" and I would have had to bring the wrong sandwiches back that I opened and bit into in the middle of a global pandemic in order to show proof it was made incorrectly by the supposed "owners sister". Like what? You don't remember not putting the Swiss cheese on the sandwiches? You literally said on the phone you were using the last rolls you had and you had no bagels so you didn't just make a dozen sandwiches. Over $10 you aggravate a paying customer. As if that is some hit to their pocket to remake CORRECTLY. If you had taken the order RIGHT and made the order RIGHT you wouldn't be hearing from me not having to make it over. It's not the money, get real it's $10, I would've paid whatever price in order to be able to get my sandwiches the way I had ordered them and been able to enjoy my breakfast on a Sunday with my family. They then proceeded to say they would've made them right if the sandwiches were brought back, I'm like HOW? You have no rolls? And again over $10, they should be embarrassed.
This place is literally a joke, and should be ashamed of how they treat their customers who keep them in business again ESPECIALLY IN A GLOBAL PANDEMIC. Now honestly I can understand why their ratings are low. They're just a horrible group of people clear as day today to see. They barely ever have rolls or bagels they run out of things before 10 am, they mess up orders and they're rude and EXTREMELY UNPROFESSIONAL, it's just a disaster deli at best. Do yourself a favor, stay clear of this place!!! read more