It me again. cimi5 back with another bad review of West Homes. had a picture window in stalled maybe in July. Today in Woodstock Ga we had some bad rain, why is my window leaking and my floor in my house and the window seal in wet. When i tell you don't use them i mean don't use them. The quality is poor and they are not cheap. U have had nothing but problems with this company. If you looking for Windows try Window World heard great thing about them. All West Shore Homes do is apologized sorry but that is not enough. read more

West Shore Home - Windows Installation Near Me - Buford, Georgia

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I made a request online for a new front door and a very, very very young girl called me back asked me five of the stupidest questions I've ever heard in my life. I asked her to have someone with some construction experience to give me a call if they would like to quote and have the business and she hung up on me. I do not recommend this business read more

Submitted an info request form, and my phone started to ring within 10 seconds. Appointment scheduled for same day for a shower estimate, and was told it would take at least 90 minutes. In the mean time, a plumbing issue arose at my home and found out I had a dreaded pinhole leak in my bathroom wall. The plumber said this is very common in Cobb County due to the high mineral content in the water system, and recommended a whole house re-piping job. So, needless to say, the importance of the shower redo instantly was not a priority. The young sales person showed up and went deep into his sales pitch, even when I made him aware of my new plumbing situation. When he finally presented the quote, which seemed like 2 hours later, I was shell shocked at the price. Now all of a sudden he offers a list of available discounts, almost $5000 worth, and several financing options, but, they were only available right then and there. If he walked out the door without an agreement, the discounts disappear for good. I let him walk, and now I am being bombarded with sales calls, 2 on Mother's Day, text messages and emails about new incentives. I refuse to do business with a company that uses high pressure sales tactics. I have even blocked several of the numbers, but they keep using different ones to call. You will not be getting any of my business, so please go away! read more

Be prepared when the salesman comes out. You might have to call the police to get them to leave. We decided not to go with the company but the salesman wouldn't give up and I had to get aggressive to get him to leave. Wouldn't use them because of the hard sell. Sends up a lot of warning signals for me. read more

Wish I could leave 0 stars. I purchased 2 sets of double doors. One for my basement and one for the back door. Besides the fact that it took 4 months to get them installed, which I was told it would only take a couple of weeks by the salesman. I was also told that I would get 12 months no interest if I paid the balance off with in that time period. This was a BIG LIE. I have a great credit score so I believed him. Today I received my 2nd statement and guess what, I had a finance charge on it! When I called the bank they said West Shore requested I get the 6.5 percent rate. I don't believe I was told the truth about anything. So I paid the doors off and cancelled the account. Never again will I waste my time with this company. And I need windows! Time to go shopping somewhere else! read more

We were looking to replace our shower. We signed the contract and made a substantial down payment. We were given 3 days to cancel without losing our down payment. I know now that 3 days is useless when the installation is 6 weeks later. On the day of installation, they showed up with a completely different product than what we had ordered. We did not cancel our contract. But because we refused to allow them to install a DIFFERENT product than what we were shown, that is the wording they have used in order to keep our down payment. The salesman intentionally misled us. I can say with 100% certainty that it was intentional because he specifically said that we would have one solid sheet of acrylic on each wall. He explained that obviously there would be a seam in the corners where the walls meet, but it would not be noticeable. This part of the conversation is important because it allowed for the WORDS (no details or description, just a vague mention) "seam trim" to be in the contract without raising any red flags to us. This wasn't a rushed conversation; he was in our home for 3 hours. We were very thorough and very clear in what we wanted and what he was selling us. We left no room for misunderstanding on our part or his. We stressed to him multiple times how important that specific detail of the wall being seamless was. Every time we mentioned it and the importance of it to us, he reassured us that a seamless shower wall is exactly what we were getting. We were shown several pictures of what the finished product would look like. Not one of those pictures showed a very large seam covering in the MIDDLE of the shower wall. It was never mentioned that may even be a possibility. We were told about the seam and shown a picture of it on the day of installation. It looked like one of those strips on the inside walls of mobile homes, except wider, more protruding and changed the entire look of the shower. It looked absolutely nothing like the pictures we were shown when we signed the contract and made the down payment. Over the next couple of days, West Shore Home let us know in no uncertain terms that the only way to keep from losing our down payment (of over $5,000.00) would be to allow them to proceed with the install. But we were informed by more than one representative of the company that the product we were sold does not exist and can not be created. If your shower wall measures more than a certain width, they will ONLY be able to join two sheets together in lieu of one seamless wall. By the way, our shower measurements were taken by the salesman and included in the contract/work order; there was no reason for us not to have been told about it up front. So again, they were pushing us to allow installation of a product we did not want and did not order. I told the installer, "Thank you so much for letting us know about this before you started tearing our old shower out." His response was, "I've learned to do that. We run into this all the time. People get very upset with me if I'm halfway through an install and they see it and it's not what they wanted." This leads me to assume that there have been others who were bullied/financially threatened into keeping showers that were not what they expected. Please be very, very careful when dealing with this company. They have good reviews, so I do not believe this was an intentional bait and switch but not being honest up front about exactly what we were getting has definitely made it feel that way on our end. Just be aware that they are 100% focused on making the sale, without regard for customer satisfaction. We are so disappointed with West Shore Home. read more

My husband filled out a request for information on line at 11:30 pm. I absolutely couldn't believe when some girl called me at 12:15 am, woke me up to set up an appointment. Are you kidding me? That girl got a blast, and I told her never to call me again. I am glad I came here to see these reviews and now know why they have to call people in the middle of the night. This is a company to avoid for sure. They don't have a good rating with BBB either. Do your homework. read more

After they moved up an appointment day earlier than the one I suggested, they call me one hour before the appointment and say they need to change the date to later in the week. This is after several texts and emails to me confirming that I will be here and ready for them to come. One email even arrived one hour before they notified me that they were not coming. Another odd bit was I received a text the day before asking me to text a picture of my shower to make things go more quickly when they arrived. I guess they wanted to study it, LOL. When I mentioned this to the lady that called about the cancellation, she was concerned about that and said that it was not their policy to make such a request. So on top of everything, now I'm concerned they have some kind of breach in their system that enables scammers to get my number. From the looks of most of these reviews, I think I'm the lucky one with the last-minute cancellation. read more

We had our tub replaced with a step in shower, it's awful. When you're in the shower, the floor creaks and groans, it's not as easy to clean as they said it would be, the grab bars are rusting...and it gets worse. There is a crack in the flooe pan about 8 inches long, they sent a man out to patch it. After seeing it, he told me the whole thing had to be replaced. With the lifetime warranty, I thought no problem, well they want almost $900.00 service fee. What the heck is the service fee for? Also, when walking around in the shower, you can actually feel it give. It's also very slippery. I'm going to fight this, I've already contacted an attorney. read more

Do not recommend. I had a rep come over at 6 PM and spent 3 hours talking. We had just bought the house and still moving in so as you can imagine we were exhausted already. I understand you want to sell the company, but 3 hours is extremely long and I was starting to get lost just from listening to all the rambling. The gentleman was nice though. So we asked to get a shower done with glass doors. I figured if I'm gonna have a beautiful shower, I would like to have glass doors and showcase their work. So they come in to work, and as expected, they ran into an issue. There was a pipe there so they gave us options. To raise it An additional 6 inches or keep it where it is and shorten the shower and add in built in shelf. Because this is for my grandfather in law, who already has a hard time moving around, we asked to keep it where it was, So it's easier for him to get in and out. When he just began explaining to my grandfather in law, I had came over And told him I should've been here and can he re-explain all the options. Not one time did he tell me (The homeowner) That the doors will not be added if we went with the option to keep it where it is. When it was finished, the guy told me if we wanted glass doors we will need to hire someone else. They ended up leaving two of the glass doors and leaving a box of the shelves In my home. I called to see what can be done and to notify them And come to find out they don't even have the correct last name. The gentleman took my grandfather in-laws ID, and to put the last name wrong when you have our ID and you've been calling him by the correct last name is beyond me. Then the lady told me that they are not going to discriminate just because he's an older and a forgetful gentleman and that even though that I asked for the all the options it doesn't matter because they began to tell my grandfather in law. (I never even asked for them to discriminate or anything, my point was I asked to go over all the options and it wasn't mentioned) I felt like they did nothing to try and fix the issue or really acknowledge what the issue was from my perspective, and now I have to hire another company to put up glass doors smh I'm big on customer service, and it wasn't there for me. The work is nice that doesn't do me good if nothing is properly communicated and I didn't get what I wanted read more

ery stressful and disappointing. I wish I was one of the satisfied customers but this was not the case. I found West Shore to be dishonest and unethical. The sales consultation was cut short because the salesman had to call the office twice to keep lowering the price. After one hour I had enough. I showed him what I wanted and still continued to talk about items that made the price go up. The ads they running on TV absolutely not true. The next day I received a call from a supervisor of customer service. He explained that the original invoice was wrong and he would talk to the salesman. He then came back with a lower offer. What about the free installation? 20 % off they advertising on Fox 5...I guess that doesn't apply to me. Just so you know prices are starting to go down on materials but West Shore still using the post Covid shortage of materials act. Not buying it. My first bathroom cost me $8500. Now they want $15,000. What a bunch of incompetent dishonest people at West Shore. read more

Deceptive Practices: Commercial shows Shower replacements with doors. My old shower came with a shower door. Sales Agent advised me they do not install shower doors. I was told I must hire another contractor to install the shower door if I wanted one. He stated normally the shower door is install the next day. The additional cost for the door is bad enough, but the contractor advised it will take approximately 3 weeks for the shower door to be installed. The 3 installers, Bill J., Valencia B. and Dusty did a great job and cleaned up when they were finished. I give them 5 Stars, not WestShore Home. read more

Warranty is deceptive and they want a 125 service fee. Luckily, I had a great repair technician and he was honest about the repair that was needed and had the service fee waived. Thank you Kaleb M. I appreciate your great service. read more

Would NOT recommend. Overpriced substandard materials. I had the shower installed maybe 3 years ago or so and have noticed what appears to be black mold spots in the caulk they used. Salesman kept saying lifetime warranty on anything with the shower when he sold me... they said it's not under warranty and would be a $125 service fee to put in a high quality sealant. I would never recommend this company! read more

Overpriced, very pre-packaged and looks cheap. They are not a custom job provider. My project was a tub/shower combo, flooring and toilet in a condo. I didn't have to have a bathroom refit, but the original was 20 years old and fiberglass. I spent this money so I would not have to do any DIY (I am a senior now and don't want to work that hard anymore) and newer should look nicer, right? I was an easy customer, I didn't ask for much or dicker on price (which is pointless, they don't itemize costs for you) - and I am still disappointed in what I got. I requested a chair-height toilet specific for disability use, they said they had that. They don't. They installed the same toilet everyone gets. I have nice maple cabinets in my bathroom, and yet they installed the very fat, white shoe molding in front of it, after they ripped the original maple-colored molding out (without telling me). Who does that? It looks awful. But that's what everyone gets. It took two weeks after install to get compensation ($500) and now I have to replace the molding myself. Exactly what I did not want to have to do. The fat, thick molding looks cheap, like the kind used by someone who does not know how to install flooring properly. It doesn't match the molding thickness I have in the rest of the house. The flooring itself is *exactly* like the flooring in the bathroom at my doctor's office. Who wants that in their home? They don't have any attractive residential choices, it's all bulk-purchased commercial grade. The acrylic bathtub bottom is so slippery I'm afraid to use the soaking tub. You can't get out of it safely from a sitting position. When I asked for a 3rd safety bar installed lower to the tub, they said it would cost $400 extra. So now I have an unsafe tub I will never use. I had to spend $35 on a tub mat just so someone can use the shower without killing themselves. And all this "upgrading" cost me over $15,000. I went with the lowest priced, most vanilla options they had. They said the deal that week was "free installation" (if I signed immediately). I'm thinking, who gets paid $1,000 an hour for this type work? Nothing but regret here. I don't like the look or how it performs. I could have had a newer used car and kept my old fiberglass unit and linoleum floor, which didn't look bad or cheap. Every time I walk into that bathroom now, it's like an office bathroom. No joy for me at all, and I had a generous budget. read more

Sit around, waste a day of talking about what I'd like to have done and shown all the information and then BAM! Denied financing. As a disabled Veteran, it would have come in handy but after I unfroze all my credit reports and it came back not approved, I asked the salesman why? He gave me some nonsense about algorithms. WTH?! When I see the commercial, it burns me because what they are saying about how EASY it is to be approved is BS! Wasted time. Shame on you Wesshore read more

We are truly pleased with the work Chris B. and Cenedra did on our shower today. They were professional and on time which means a lot to us. If you have work done by Westshore, Chris B. And Cenedra are the A team for insulation. read more

West Shore Home - Windows Installation Near Me - Buford, Georgia

My new shower was installed today and I couldn't be more pleased! Zachary Redman and Michael Swanson did an amazing job and showed such teamwork. This is my 2nd shower by West Shore and I recommend them very highly! read more

We had our bathroom replaced shower with Westshore. It was done as directed in one day. The next day we had put downstairs flooding down from the upstairs shower that was just installed. They forgot to connect the pVC pipe back. When I ask if they were plumbers. I was told they are not plumbers. The whole one day was rushed with inexperienced workers. They also took two days to contact me back after Rotto Rooters was on site helping me. There office was so hard to get anyone to communicate with. Also no one from Westshore came back to our home for inspection. We had just finished our home being remodeled and this mistake took 7 months for them to fix the problem. DO NOT USE THIS COMPANY. The sales pitch and the sales men was pretty convincing but it's all a front and it cost us more. They were not able to accommodate my needs after the flooding caused by them and worst they were not available to talk to anyone. No customer service after and no communication. They don't even deserve one star. read more

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Yikes! STAY AWAY. Salesman was rude and arrogant. Complete waste of time and their materials are cheap. They do off-shelf work, meaning they have a bunch of pre done acrylic showers and plug it into whatever space you have. It's overpriced work with short term materials. Don't waste your time. read more

The commercial looks like you can get your shower done completely for a reasonable price. I ended up $14,000 for a slippery shower with no door. The financing is what was tempting bit do yourself a favor and get financing somewhere else and use a contractor. read more

I saw their commercial on tv. Gave them a call to set up a quote. The company sent out one of their staff to offer a quote. She reviewed our shower space and said they could do the job. We agreed. She took pictures of the space as well. When it was time for the work to be done, the customer service guy told us that the glass would need to be custom made. They cannot do custom made glass doors. I told them if I knew they could not do the complete job, I would have definitely went with another company that could. They had no other opinions and was of no further help. Poor customer service. Would not recommend read more

My experience with West Shore was largely positive until the job was done. In the initial sales pitch, I was told the walls would be one continuous piece formed to fit the shower stall. That turned out not to be the case. In fact, it is three pieces connected with silicone caulk. I'm okay with that, but wish the salesman had been upfront and honest. The scheduling department delayed the installation. When I asked for a weekend install, rather than saying that would be very hard to do, they just stopped the process. I had to call the salesman, who promised to fix it the problem and call me back with a day. Instead, the scheduling department called back. I had to push very hard to get her to set a date. The installation crew did a great job of building and installing the shower. They did fall down on cleanup. My wife and I were cleaning up glue, silicone and dirt from a hook behind the door and all the horizontal surfaces. The crew could have gotten this done very easily and made a better impression. I called the salesman after the installation and made a small request that would have cost him a couple of dollars in postage, but that was too hard for him to do. The company had been paid, and he was on to the next sale. They are better than 2.26 but not much. read more