Gabrielle helped me immensely! I was walking around looking for shoes for Puckleball and she got me…read morea racquet and balls. She is very friendly and a very good employee!!! Please give her lots of kudos!!!! And she helped me price match a racquet which I really appreciated!!! And she is articulate and well spoken!!! Mariya Cree

Beyond impressed with my experience at Sports Basement. I was in the market for a new pair of…read moresneakers. I didn't expect to buy anything today, but I walked out with a new pair thanks to Martin! I was very impressed with their shoe inventory, usually its bare bones at most shoes stores, but this place had all kinds of styles and all of the sizes. I like that you can find your own and try them on, you don't have to wait for someone to find them. Easy experience. Most importantly, they have the best customer service. Martin promptly assisted me and assessed my shoe needs. He gave many recommendations, and checked in often (even helped me decide between colors). Martin noticed I was waiting some time to check out, and he came over to assist me! He even gave me an extra coupon, so my shoes were cheaper than if I bought them online. I'll definitely be back to this store if I'm ever in-need of another pair of shoes! What a great experience, thanks Martin!

While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Look if you have alot of money and want name brand overpriced equipment, by all means this is your…read moreplace. I bought some hiking shoes and the staff was extremely unhelpful. Also the guy at the cash register kept trying to talk me into membership and had major attitude when I declined, multiple times. He was extremely pushy and just plain rude. If I didn't need the boots for an upcoming hike, I would've left them and walked out. He was extremely dismissive, took my money and turned his back on me. I guess me declining membership was personal for him? Anyway, I found Sportman's warehouse in Rhonert Park that I will be shopping at from now on.

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

Dicks for the win. Went to get new quality shoes and was approached by a nice young man named…read moreMarco. He helped me so much find the perfect shoe with all the specifications I needed. The store is so well stocked. Def number one in Santa Rosa! Great prices too.. will be going back soon for a second pair next month. Highly recommend. They also have a great amount of nice clothing for any sport you choose.

Diana the cashier, she was so sweet! So was the gentleman greeting at the door…read more What I loved about my shopping experience today was the fact that I recently got back into the gym after 9 long years of giving up. We came in wanting a pair of Gym gloves for my husband & myself wanted a bar mat & ankle supports (which I've never used before) until she said don't give up everything is new to you. Try these next few steps to help you in your journey. I felt her being genuine with me and not just trying to sell me another item. Thanks again.

These guys are simply the best. Why would you go anywhere else? I've been coming here the last few…read moreyears for all my local fishing needs; weights, hooks, line, rods etc for halibut, salmon, rockfish, etc. They always have what I'm looking for and the staff is super friendly, knowledgeable, and without any attitude. Recently, I walked in to see if they could help me rig up a jig for bluefin tuna out of San Diego. Not only did they have the jigs, Mike, the manager, helped me pick out a pack of 4x strength 6/0 hooks and a pack of owner 250# split rings to upgrade the jigs for the monster sized tuna. Then, on the spot, he installed the beefy hook, moved the assist hooks, and rigged it with 3' of 200# mono. Amazing service and knowledge! This rig looks like a tuna magnet and it's rigged the right way. Always super impressed with OPS!!

I drove, 20 minutes, arriving at noon on a Wednesday. The sign clearly states open 7 days a week,…read morefrom 9-6. It was closed and remained that way for 15 minutes. No "Out to Lunch", "Be Right Back" or any helpful information. Poor customer service and waste of my time. This is why people use Amazon Prime, for better prices, better selection, and fast service, with great return policies, and no attitude of the red baseball cap wearing kind!

L ook, if you're wandering through Montgomery Village and haven't stepped into Sonoma Outfitters,…read moreyou're essentially evolutionarily stunted. It's the local heavyweight for anyone who wants to look like they could summit a mountain, even if the only peak they're hitting is the top of a wine flight later that afternoon. * Premium Selection: They've curated a lineup that hits all the high notes--Paragonia and Kuhl for the rugged soul, and even Vuori for when you want your performance gear to feel like a soft cloud. * The Footwear Holy Grail: This is my primary depot for Olukais and "birkies." Their shoe selection is broad enough to satisfy even the most discerning footbed enthusiast. * Vibe and Locality: It's a cool, local spot that manages to feel authentic in a world of cookie-cutter retail. It's the kind of place where the gear is actually better than your weekend plans. Truly a great store that keeps the Santa Rosa outdoor scene looking significantly more competent than we probably arep

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

Staff was friendly and welcoming. They answered all of our questions and explained everything to…read moreus. Highly recommended this spot. They drop off and pick up the kayaks, can also drive you/pick you up from the beach. We kayak 5 miles (drop off to pick up) and we got a ride back to our car. It's just a beautiful place to kayak, the water is warm and it's just such a beautiful place. A must to do!!

Stopped in here because I had my rod and reel, but realized I was completely missing my spinners…read moreand tackle. I'm usually a surf fisherman, so river fishing is pretty new to me. I ended up asking the owner for some advice on how to get started in the local waters. He was incredibly helpful- not only did he recommend a specific spoon spinner, but he even took the time to show me the best way to cast and retrieve it for the river. This place is definitely a local gem. Whether you're a regular or you're like me and somehow managed to leave your tackle box at home, it's a great spot to drop by. Great service and even better advice!

Very nice, and helpful. Went in looking for a tactical vest. The owner let me try it, on and…read moreshowed me how to adjust it. Wide selection of weapons, from paintball to airsoft. Pretty sure I even saw a gel gun. And great value. Same price as places like Amazon, or lancer tactical. And bbs are cheaper than at Playland 707. Would recommend for anyone looking to get into airsoft or paintball

Excellent service, got my Etha 3 electric from them with the barrel kit and everything else at a…read moregreat price, also was very helpful with picking out the right paintball marker for me and it was exactly what I had been looking for

I love the whole team at this location! Great, knowledgeable and humble folks! Tanner, Michael and…read moreall! Thank you very much! Clinton S.

DONT SELL THEM YOUR CLOTHES! They literally stole $50 from me! Heres what happened: I had $120 in…read morestore credit from clothes I sold them which I applied towards a purchase totaling $180. The next day I returned one of the shirts which was $110 and was only given back $58.97 in cash. They refused to refund my store credit!

This place fucking rocks. Every time o go in there, I leave pumped up and ready to catch jaws…read more There is always laughing jokes and of course, fishing story's.

Matt the owners stayed open for me when I needed him to. He Stayed back and waited 20 minutes after…read moreclosing up. The catfish at Scottsdale was catching fire. I did not want to leave for home yet then tried my luck and gave Fish story a call. Bam. Matt picked up and told me to keep whacking them. Came back to Scottsdale pond and as I am writing this. Ring ring ring, fish on. Another catfish on some lug worms/Nightcrawlers I purchased from Fish story. Just 10 minutes ago. Price and knowledge in local fishing spot is definitely worth a chat with Matt.