I had a maintenance appointment today for my Q60 Convertible and the Service Manager Nicole was…read moreINCREDIBLY HELPFUL! She made me feel right at home and got me in and out in no time! She took care of all my needs and I look forward to seeing her again soon! Thanks again!

What a wonderful facility! Tiffany in service was amazing. She went above and beyond to make me…read morefeel welcome and part of the Nissan family. She stayed in communication with me throughout the day about the issues with my car, but didn't overly pressure me or lie to me about things that were wearing down but didn't quite need to be changed yet. I really appreciate that. As I was about to leave, she rushed to my car to "check to make sure they removed the paper they use to cover the seat. I didn't think anything of it, until I got in my car and seen a wonderful thank you note with mints. I thought that was so wonderful!! This will be my new auto repair shop for my Nissan Rogue.

So far I am extremely happy with my experience at Dave Smith Ford. I wandered into the first dealer…read moreI saw pretty much on a whim. I have been avoiding getting a new car for months now because, to be frank, I didn't want to deal with car sales people. But Nick was SUPER helpful, honest, knowledgeable and quick to respond. Kyle did the financing end of things and was very patient with me. He got me an amazing deal. Overall, the staff wasn't judgemental, gimmicky or pushy. I felt listened to and respected, which is huge for me. Plus, I ended up walking away with my dream car AND it was in my budget! Couldn't believe I was able to make that work as I was expecting just to get a cheap daily rider that would tie me over until I could afford something nicer. Go see Nick & Kyle now!

I would never in my life recommend any one person to go to this dealership ever. They have failed…read moreme for the past year time and time again as they continuously LIE! They had no problem taking my money in the body shop when it came time to me trying to get my sunroof fixed/replaced. It is worse now after I left it in their hands then before I ever went here. I even have multiple witnesses to these on going occasions. Not only did they take almost $1000 of my money they were disrespectful. They lied and it was absurd how they argued while clients are coming in and out to get their vehicles fixed. I felt like I was walking into somebody's home and they're going tit for tat arguing unprofessional, and unrelated to business. I've given it over six months for someone to step up even the managers. Unreal and unprofessional do not go here for anything unless you plan on wasting time, money and to be disrespected! I choose to give no stars, but it won't let me move forward without. Worst service/ dealership ever

No one likes going to the car dealership for an issue with their vehicle, and I'm naturally just a…read morelittle more anxious than the average person, so I was sweating on the way here! A while back, the battery for my clicker to lock and unlock my door died, so I was manually locking and unlocking my doors the old school way, no big deal. But, recently, I had an issue with the manual lock where it would no longer unlock with the key. I needed to call roadside assistance to get in my car. That same day, I booked an appointment at West Herr Toyota in Williamsville for the following week. (The event happened on a Friday, and I got a Tuesday appointment!) I went online and they had an appointment that was after work hours that fit perfectly into my schedule. I arrived early to my appointment and Doug started on my car immediately. Timing here is important... I pulled up at 6:33pm for my 6:40pm appointment. My car was done and I was cashed out by 6:41pm!!! Now, of course not every appointment for your car is going to be as seamless as this, but Doug knew what he was doing! He fixed my door lock and put new batteries in my clicker and it was only $8.65 for the service and only 8 minutes of my evening. I was thoroughly impressed with the the friendly service, timeliness and cost. The woman who checked me in for my appointment was kind and the woman who cashed me out was equally as sweet. This team was amazing. I highly recommend this service department!

When you're trading in your Tacoma for a Rav4, excellent service…read more As soon as you need to cancel the warranty on your total loss, ain't nobody here jumping to talk to you anymore. 3 weeks of leaving voicemails, getting transferred to people who don't exist, and apparently having my name run over to finance on a sticky note ! I loooooooove paying for a car that doesn't effing exist anymore. Shame. Not spending any more money here now, sorry bout that. Edit: also they tried charging me $500+ for brake work on a car they sold me less than a year prior. Wtf? But if you ARE buying a vehicle here- go to Timothy Hartnett. He's cool! Really saved me with an even trade that got me into a car which suited my needs much better. He cared that I was a commuting student and cut me a deal unlike any other salesman would!

My keyfob was not working properly... My dashboard said…read morebattery low... didn't know it had one.... Walked in, no appointment... parts and service took care of me immediately... no waiting.. best part of all... $6. Fixed the problem... Hallelujah!!!

If there was a way to give them a negative score I would...just the worst experience ever. I have…read morebeen a customer of Transitowne's for over twenty five years...in the last roughly seven years, bought and/or leased about 12-15 vehicles from them. Recently, leased my wife a Jeep 4xe. Unhappy with the vehicle, we have tried to get out of the vehicle. We went in to Transitowne, ready to do another deal, only to be made to feel like our business just wasn't important. When I asked to speak to the sales manager, telling him I am at the point of walking out and never doing business again with them, he could care less. Go to another dealership that values you as a customer. Walk away...no, run away...from Transitowne. They are the worst.

West Herr Acura - Always going the extra mile, friendly, helpful, making sure to take care of what…read moreneeds to get done. Extra points for remembering your name and great suggestions when you need something they can't cover. Shout out to the Service Department folks here. They treat everyone with respect and it's obvious they truly like their jobs! Although this may not be the largest dealership in town, they certainly have their act together. Lovin' my car, lovin' West Herr Acura!

Fast, friendly, good service! Jason provided the best service. Answered all my questions and…read moreprovided me with great feedback. Never have to wait long for an appointment. For a dealership, pricing is reasonable.

From the first call, to driving off with my new car, I was made to feel so comfortable! Jacob…read moreEdelman figured out exactly what I was looking for and was professional, knowledgeable and made the process easy! Genesis is lucky to have you! Fantastic experience! Thank you Jake and Austin!!

We purchased a GV 70 this week. Tricia Oswald was our salesperson. We can't say enough about…read moreTricia's professionalism and attention to detail when helping us select the right model. After the sale, Tricia spent an exorbitant amount of time educating us about all of the incredible features the car has to offer. Trisha's patience, knowledge and outgoing personality made her a pleasure to work with. I highly recommend Trish!

I walked into this dealership not knowing what to expect. Despite it being the end of the day, I…read morewas warmly greeted and assigned a sales specialist. Andy Woiccak was knowledgeable, kind, pleasant, courteous, and he made sure that all my questions were answered. He took the time to show me all the available trims and options, and I eventually decided to get a sweet 2025 Honda Pilot Black Edition. From the purchase of the vehicle, to the registration transfer, to the paperwork and vehicle pick-up, Andy and his team made sure everything was hassle-free for me. That, and the stellar post-vehicle delivery support are some of the many reasons I believe Lia Honda cares for their customers. I didn't even mention the clean and beautiful showroom, comfy waiting area with amenities equal to or better than luxury dealerships around area (my previous car was a Land Rover), AND the FREE ice cream! If you're thinking about getting a new or preowned car, stop by Lia Honda like I did. I highly recommend them. In case you're wondering: 1. No, I don't just dole out compliments and rave reviews. 2. No, this is not a paid endorsement. 3. YES, check them out and ask for ANDY WOICCAK!!!

HORRIBLE experience with their service department. I will never be going back here…read more I called on a Friday to order snow tires (Continental VikingContact8) for my husband's Honda Pilot. I was told they could get me in as early as Monday for the installation. I scheduled the appointment for Wednesday just to be safe. Wednesday comes, I drop off the car. At this time, I asked that they please let know if the car is due for any other services (e.g. oil change) and to please be sure not to pitch the summer tires. As soon as I get home, they call me to say that the tires never came in. Unbelievable! No one bothered to check prior to my appointment? Or at the very least when I came to drop off? Instead of rescheduling, they offer to give me different, pricier tires but honor the price of the ones I had picked out. When I asked for details about the new tires I would be receiving, the sales associate just kept saying "Blizzak" over and over again. She never mentioned that they were Bridgestone tires or that the specific version I'd be receiving would be the DM-V2, despite my countless requests for more details. Regardless, I agreed to accept the last minute request to go with different tires. Hours go by... they call me again asking if they can keep the car overnight because now THESE tires still haven't come in yet. So the tires I picked out never came in and then they offered me tires that they also didn't have in?! To make up for the inconvenience, they offered me a free oil change. The sales associated asks, "Are you due for an oil change?" to which I replied "You tell me!!!" My husband had had all of his previous car maintenance done here, which is why I had already asked that they let me know if he needed an oil change, but they clearly didn't check or listen. Finally, the next day rolls around and it's noon and I still haven't heard from them. When I call, I get a voicemail, so I leave a message. They call me back a few minutes later and say "your car is ready!!" No acknowledgment that it took ME calling THEM to find out the car was done. Who knows how long I would've been left waiting if I hadn't called to check in. Finally, the nail in the coffin, was when I went to pick up the car. I paid, checked out, got in the car to leave when I noticed... the summer tires were nowhere to be found. They told me they'd bag them and throw them in the trunk, but the trunk was empty. Fifteen minutes later they found them and loaded them in, but I easily could've made it all the way home before I noticed had I not been vigilant to check their work. Also I love how, as I was waiting for them to load my tires into the car, the sales associate tried to make it better by gushing about what a great deal I got on the Blizzak tires... according to the receipt it was a total savings of $31. Not even close to compensating for my troubles. This place is chaotic and unprofessional. My advice -- take your business elsewhere.

I have ,as well as my family , purchased 7 cars from Northern Lexus over the course of many years…read more Some from Jeff Martin and some from Dan Cartier. Who were wonderful and have either moved up in Northtown Lexus or moved on. However if we didn't purchase a Lexus it has to be serviced at the Northtown that sold that model car in my case Volvo. When the engine maintenance light came on I made an appointment to have it serviced. It needed a pipe replaced they said and when I picked it up after a month in their shop to take it for a second opinion, it now didn't matter if I put the pipe in or not because ultimately the car was never going to pass inspection. Why will it not pass inspection anymore? Because they downloaded a new computer program that has caused it to continually ask for every conceivable thing possible and no matter how many things you do it still asks for something else. In dealing with them either in person or on the phone I have never in any interaction with any business in my life , been so lied to demeaned, patronized or condescended to as I was by Northtown Volvo. And they truly don't care . Would I ever recommend Northtown Volvo Porche Land Rover ? NO

I wish I could fully articulate how awful this dealer is. It has taken almost two months to get our…read moreS60 repaired. After a minor accident, we needed an airbag module replaced. The dealer said they'd call us with updates. A week in to them having the car, we did not hear back. We called and they said they were waiting on a seatbelt part. Apparently there was a recall and they did not inform us that they would be doing this work, or that they were waiting on a part. Mind you we need the vehicle to get to work. There was no communication about this. We ended up taking the vehicle back because they had no idea when the part would be in. Sure would have been nice if they would have told us this. We called to pick up the car and they said they wouldn't release it because of the security concern, which is understood. Northtown said they would release the vehicle if our collision shop agreed, which he did. We asked Northtown to call the collision shop, to which they responded "We can't call them". So we call our collision guy and he calls them (now remember every time you call Northtown you have to wait on hold and go through a switchboard to talk to someone, so you need to repeat your situation and name every single time) and releases the vehicle. As we were leaving to get the car, Northtown calls back and says "What is the name of the collision shop? We need to call them." Obviously I was confused because they had just said 5 minutes ago that they "couldn't" call them. We get the car and have it for several weeks. Nothing from Northtown. We call back again for a status and they say "Oh, perfect timing! The part just came in today!", which is obviously BS. We set up an appointment for when we are on vacation to have it repaired. The dealer has it for 5 days, and we call on our way home from vaca to pick it up. Surprise surprise, vehicle is not ready. This time, they're waiting on a door handle! Apparently another recall that they failed to check the first time. So here we are waiting on parts AGAIN because of their incompetence. The work ends up getting done the next day and we go to pick up the car (this was the first time they called us during the whole process). Guess what? The dashboard is still lit up like an xmas tree. We wait again for over an hour while they attempt to fix it. They couldn't get it, and were closing soon so we had to leave without the car again. They made NO effort to accommodate in any way. No rental, no loaner, no "sorry" until the very last interaction, no phone calls, no nothing. It's ironic that they are called the "Service Department" because you will not get any service here at all. The service manager is apathetic, the employees lack basic customer service skills, and in talking to other employees there- the workplace is toxic. -Systemic customer service issues -Inept service techs -NO communication -NO accommodations -Service manager (John) is clueless DO NOT GO HERE. DO NOT BUY A CAR HERE. DO NOT EVEN GET YOUR OIL CHANGED HERE BECAUSE THEY WILL MESS IT UP, NOT CALL YOU AND SIMULTANEOUSLY NOT GIVE A #$%. If you want a Volvo, I recommend Best Volvo in Rochester. Much more efficient.

Well, this was originally going to be an enthusiastic 5 star review, until our visit today. The…read moreback story is, my dad has purchased 3 (brand new) cars from Transitowne over the years and has all work done here. He always has a pleasant experience and we have as well when going with him to drop off a vehicle. We went in at 9:30 in the morning on a Tuesday for a standard oil change expecting to be done within 30 minutes, especially since no one gave us a time frame and it was 9:30am on a weekday. After waiting 45 minutes and seeing more and more people enter the waiting room, I decided to go up front and inquire about the status of our oil change. We were told it'd be another 20 minutes and we were next in line. I said, so it hasn't been started yet? The employee said no. I walked back into the waiting room annoyed and considered asking for the keys and just leaving. But I figured well, we've waited almost an hour already, what's another 20 minutes? 20 minutes turned into 50 and I became more annoyed as the waiting room filled up completely. Apparently there were a lot of people coming in for a recall. $15 for a standard oil change is a great deal, but not for a 1-2 hour wait. This could've and would've been avoided had we just been told when we walked in that it would take almost 2 hours for an oil change. We would've left and paid more somewhere else to have it done in 20 minutes. Even if someone had came to the waiting room and gave us a heads up, we would've felt better. But no one bothered to keep us informed. We understand they were busy, but so are we. Next time, we'll call in advance or make sure we're informed right away how long the wait will be.

Every time I call it goes to voicemail and that's not how a new car dealership is supposed to beread more