Yesterday I took home my Jeep Wrangler Sport, This is the Second time I have purchased a vehicle…read morethrough Transitowne West Seneca within a 3 month period. The first time I came to this dealership I came specifically because of positive reviews of salesmen Glenn Colton. I was not disappointed, I can assure you Glenn will surpass your expectations. That day I was shopping for my girlfriend. We were able to leave the same day with a Jeep Cherokee. (same day delivery on the Wrangler as well) . I came back to buy my personal vehicle because of how flawless the first experience was. Sales Manager Alyssa Witkowski is also very passionate about her position and was able to work with me through the financial portion of the deal and was a pleasure to sit with. Overall The experience at Transitowne West Seneca will be better than other dealerships in our area. I know from experience as I have purchased 5 cars in the last decade and my two most pleasant purchases have been through this dealership. Some extra advice: 1. Do not use just one website for reviews certain sites people only post to when an odd ball situation occurs and they need some where to vent (we all do it). 2. Come prepared- No matter what dealership you go to prepare the best you can to know what others have paid and/or what rebates you qualify for. Know your credit score and debt to income ratio. Be weary of dealership pre-configured finance calculators they will often fill in a down payment to make the payment appear cheaper. Use your own finance calculator that will calculate tax and interest rate.

Buyer Beware - My Sister's Experience at Transit Town (Elma)…read more Sharing this so others don't go through the same thing. My 21-year-old sister had her car towed there because it wouldn't shut off and was stuck in park. After sitting there for a WEEK, they told her it needed a battery... and charged her $550. Problem is--that wasn't the issue. When they were questioned about it, the dealer hung up on my dad twice. They then said it needed more diagnostics (more $$$) and wouldn't release the car unless she paid. No return call from management either. We had it towed to another mechanic... and within ONE MINUTE they found the real problem: A bottle cap stuck in the transmission. Fixed immediately. No charge. There are honest mechanics out there--but this was not one of them. Just a heads up so no one else gets burned.

If I could give this company negative stars. I was completely robbed by this company of my…read morefinancial investment and my time. I went into this experience communicative. Willing to be patience and reasonable in my selection based on my credit and income. I was transparent about my income and requested approval be verified first before I even began looking for a vehicle. I was told I was approved after filling out the application and that included the verification of income, I was provided a 2022 ford escape and put a down payment down when I was asked to by Scott. Drove off into the sunset. Never once was told there could be issues with the lender nearly a month after I purchased the vehicle. I was told abruptly with no warning my income wasn't completely verifiable? I sent atleast 15 different documents of financial statements and a detailed employment summary from my boss and suddenly, now I'm not allowed to keep my vehicle unless I give them an additional $3,000. I opted to get into a cheaper vehicle and was told I still needed $3,000 more? Seems like a complete scam. I LOST $1,500 in insurance costs because I had the vehicle insured beyond the refund policy. Galaxyauto took no responsibility for that. I am the provider in my household and now I am likely out of both of my jobs due to galaxyautos inability to be transparent and communicate effectively about the buying process and what the risks were or that my income may not have been acceptable for whatever scammy reason. This company is taking advantage of every person that walks through those doors unless they have half the total cost of the vehicle down as payment or an 839 credit score, so their job is easier. Do not waste your time being played by this shady company.

Awesome customer service and super easy to work with . Absolutely no hassles and no dickeringread more

So many reliable cars to chose from!!! The salespeople who work are not pushy and they work with…read moreyou to find the perfect vehicle!!!

Horrible customer service. Have left multiple messeges and…read moreemails with service manager with no response. Sold me a warranty and now wont honor the agreement. Shop somewhere else.

I came because I was nearby and looking for a new car. This was an impulse stop though. Ford…read morehadn't really hit my radar. Drove one of thier smaller suvs. It was a very nice car. I really liked the sales team. They were pleasant and knowledgeable. The showroom is large, but there isn't a clear "reception area" so you may wander a little at first. the followup from the sales team and the internet team is good without being annoying.

Before reading this review, please realize that I am an Elite Yelper with over 600 reviews…read more Please believe what I say. Now, onto Delacy Ford. I've had a myriad of problems with my vehicle -all of which were not correctly rectified by the service department. From Control arms to sensors they never knew what they were doing. They ordered things incorrectly, parts got lost, incorrect parts ordered, delay, delay, delay, after delay. Glenroy in the service department really doesn't understand what's going on. I spoke with the owner Peter Delacy many times and though he tried his best -his dealership is run by incompetence. When I finally got my car back, they did not charge me, which was wonderful. However, not three hours after I drove off the lot, my AC condenser broke. Coincidence - I think not. The AC condenser was not the problem. I brought the car in for. I took it to my AC guy- he said that it looked like my AC condenser was tampered with. Now I don't know whether the service department here at this dealership did that- because they ate so much money fixing my vehicle?? You know I can't tell. But I will never set foot in that dealership again and I don't think you should either. Be aware, and BEWARE.

Awful place bought a vehicle and had nothing but problems as soon as it left the lot. Brought it…read morein 7 times and they always tried to half fast fix it. This led to more problems later on after the 30 day warranty. Tried to return it after 2 weeks and they already got rid of my trade in.... I would never recommend this place to anyone. Worse dealership I have ever been to. Oh they also advertise that the vehicles are southern vehicles that is a complete lie. They are con-artists.

No pressure sales, actually care about their customers. They go out of there was to help you…read more Second vehicle that I've bought from them. Will return in the future and will refer anyone looking for a used vehicle.

One star for the sake of posting a review. This place has…read morethe absolute and total worst customer service I have ever encountered. Do yourself a favor and stay far, far away. We (er my daughter with me as the co-signer) purchased a used Nissan Juke from this location, first dealing with a super pushy salesperson. In such a hurry to get the sale by the end of the day, he wanted to write down my daughter's debit card number, so he could charge her down-payment the next day, and then give her a receipt when she came back, instead of having us come back when the cashier would be open and we would be able to complete the down-payment, get a receipt, and leave with a vehicle. Who does something like that? He got really offended when I stepped in and told her not to give it to him because there would be no safeguard in place for her money. Prior to deciding on a car, he continuously brought us around to see cars well above the price point or max miles we requested; we searched the website ourselves from the parking lot, and found a couple that my daughter could afford and essentially did it all by ourselves. This salesperson made us both so uncomfortable that I had to ask to work with someone else to finalize the deal. This was my young adult daughter's first car buying experience, and she really wanted this cute little car, but what a disappointment. After haggling with finance we also purchased an extended bumper to bumper warranty with $100 deductible for repairs, and were assured a dozen times that she could bring it back to be worked on if needed, and bring it in for the regular maintenance, etc. Fast forward a couple of months, the car is really acting up. My daughter brings it to Joe Basil, they "can't find" a problem, fix nothing, and send her away -$100. She brings it back in a week, describes the same issues, they can't find a problem and suggest she take it to a Nissan dealer -$100. The car starts stalling out as she's driving the very next day, she brings it in to service and calls me on the phone in tears while a Basil employee, "Jake" is audibly yelling at her in the background. I can hear him berating her, "you're going to pay $100 for every single issue, it's stalling, that's $100, it's making a noise, that's $100... we're a Chevy dealer, we don't work on Nissan! We are going to send it to Nissan and it's going to be at least a week!" I could tell he was really trying to scare her off. When I told her to ask why we were told we could bring it there for service if they don't service this type of car, his exact words were "they'll tell you anything to make a sale!" She told him she can't drive it home because it stalls, so send it where you have to send it. Ultimately, she left and came home extremely upset, with a loaner car that Jake also insisted wouldn't be covered by her warranty (it was.) We went back together the next day to get some personal items out of her car, at which time I got to meet Jake in person and repay some of the treatment I listened to him give my daughter the previous day. He told me he never yelled at her, and my head exploded. I was on the phone listening in real time while he yelled at her, and then he implies she's a liar too?! Oh, I think the eff not. Jake slinked away to bring the car around to us, and it wouldn't even start for him. The following day he called my daughter personally to apologize. I assumed someone slapped his hand after the entire place heard me going off about him yelling at my kid and the poor customer service we receive from this place. This car was actually broken more than it wasn't, and the place we bought it from was simply no help. This relationship just couldn't work. Needless to say, we recently traded in the piece of junk Nissan with a different dealer, and will never, EVER do business with Joe Basil again. We thought we were free of them, but now we have a problem regarding the extended warranty we purchased from them. We paid for the entire warranty, but didn't keep the car for the entire coverage period. We have either 4 years of warranty left to transfer to her new car, or should receive a refund for the 4 remaining years of coverage. The fine print briefly outlines the options, but Smart Auto Care (the warranty company) explained that they are the third party, and that we need to arrange transfer/ refund through- you guessed it, Joe Basil Chevrolet via the finance department. My daughter and both I have been calling, leaving voice messages, and sending emails for over a week, it's seemingly wasted effort. Switchboard is friendly, they transfer us right to the finance department, but then no one there answers or returns calls. We got one email response (from Jake, of all people) that the finance dept was closed, but he would forward the message to them, that was days ago, no one ever got back to us. Zero stars, don't bother.

The one man who works there, (Bill P) tried to scam my 80 year old grandparents. Told them there…read morecar was only worth $350 (I'm a mechanic myself and know it's worth more) He tried to scam them in other ways as well but luckily they know better. My grandfather also worked in the Chevy factory and what they offered him as a employee discount didn't seem right. DO NOT GO HERE!

Made a hard scratch on my front bumper with no apologies. Very rude and unprofessional…read more Plus, they had various unexpected issues with their drivers and with their carrier, etc. It took them 14 days to ship my car to 400 miles away! And their driver is unwilling to negotiate on delivery time! Think again before doing business with them.

This place is an absolute joke I called to have a vehicle transported from 1 location to my home…read morethey gave me a price ok fine When I went there to finalize things they told me it was going to be on an open trailer I specifically asked on the phone for a closed trailer they just said no cant do it. Ok as o am leaving they own a enclosed trailer wrapped with their name all over it stating they will transport anywere

I took my car in for the scheduled maintenance and started talking to my salesman I worked with…read morebefore on options for when my lease was coming up. I had no intention of getting into something new now but after test driving and making sure it worked within my budget, that's what happened. I ended up in a new lease for only a couple dollars more a month in something that was a little bit bigger for the family but also more efficient. I am looking at my past review from here and I am writing this one week short of two years since my last review, which makes sense! After excellent service here for my last two cars, I will be going back to the same salesman at Joe Basil for my next car too.

My daughter was looking to buy a new vehicle and went shopping around on a Sunday so she can view…read morethem in private 1st then checked online a little further before I went with her to test drive a couple Chevy Trax's we had a nice person named Tyler help us since my daughter came prepared with questions Tyler gave her good answers and if he didn't know he looked it up for her. She came back with her father to help her make the deal on the one she wanted and I was with her while they helped her get the the plates do an oil change all the details it takes to purchase a new vehicle. She was being helped by Tyler all day and finally at 6 o clock she drove away with her 2024 Trax had great service and a great salesman thank you Tyler for all the help and spending the whole day helping my daughter get on the way with a new vehicle! Everyone at Basil are friendly helpful and are there to see you have a great experience!