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West End Plumbing

4.1 (134 reviews)
Open Open 24 hours

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Response time

3 hours

Response rate

100%

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Services - West End Plumbing

Hot water recirculation pump installation

Hot water recirculation pump repair

Hydro-jetting

5 More Services

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

Water heater installation

Water heater repair

West End Plumbing Photos

Recommended Reviews - West End Plumbing

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Reviews With Photos

Propane powered instahot water heater.
Ken Marler M.

Great work on our Tankless water heater. A neighbor suggested them. Will hire them again. Did job in a few hours F plus Stars. Ken in Liesureville.

That's a washer!  Would have been nice to have it done right the first time.

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3 months ago

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2 months ago

James helped me replace several faucets outside and they now work beautiful. He was timely, pleasant and extremely fair in price.

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1 year ago

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Business owner information

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Adam C.

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4 years ago

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1 year ago

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Adam C.

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3 years ago

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Adam C.

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4 years ago

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Adam C.

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2 years ago

Excellent company.. fat, professional and reasonable.. I have never had a problem with them! I use them on my house and at my Moms. Super!!

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4 years ago

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Adam C.

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5 years ago

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2 years ago

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2 years ago

James fixed our waterline and is one of the nicest and polite technicians you will ever meet!

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7 years ago

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Ask the Community - West End Plumbing

Review Highlights - West End Plumbing

Arrangements were made with Adam at West End for a new unit to be installed the same day 5/15/2024.

Mentioned in 20 reviews

Read more highlights

Amy's Plumbing - Call Amy's plumbing to help with leaks

Amy's Plumbing

(138 reviews)

I was stressed with my toilet not working so I texted Amy's Plumbing and in less than 2 minutes,…read moreAmy texted back saying she would try to fit me in the next morning. I thought "Wow!" She came right on time, diagnosed the problem and fixed it in no time! I asked if I could show her 2 other plumbing problems fearing that she would say no because she had a busy schedule that day, to my surprise she happily agreed, took note of my problems, said she would get back to me as soon as she could to schedule another visit. I thought I would have to replace 2 other faucets, but Amy thought she could fix it instead & saving me time and money!! This is not the first time I've called Amy, but I'm still amazed at how knowledgeable and professional Amy is and how quickly she resolves ANY issues I have and I pray that she never retires, because I'll never call any other plumber!! Amy is the BEST!!!

Extremely disappointing experience. I had been using Amy's Plumbing for a while -- they were always…read moreexpensive, but at least upfront with pricing and the work was done as promised. Unfortunately, the most recent job showed a complete change in their ethics and customer care. I called them to fix a leaking bathtub faucet in my guest bathroom. I was presented with two options: * $850 for a 3-handle replacement but requiring a hole in the wall, and * $1,150 for a 1-handle replacement with a clear promise that no hole in the wall would be needed. I agreed to the more expensive option specifically because they guaranteed no wall damage. While I was off the premises, Amy called insisting the plumber needed to be paid immediately before leaving. I paid. When I got home, I found a large hole in the wall in my master bedroom -- the exact thing they promised would not happen. I called Amy right away. Instead of owning the mistake, she blamed "miscommunication," said the plumber should have called me, and then started gaslighting me by claiming the job was "more expensive" and that I should be grateful that they kept the "old price." Absolutely absurd -- especially considering the already outrageous cost. I offered two reasonable solutions: * reduce the cost to the $850 option (the one that did require a hole), or * fix the wall they damaged. She refused both and showed zero interest in resolving the issue. Key points future customers should know: Pricing has become outrageous; greed has replaced fairness. They do not uphold their agreements -- even written or verbal commitments mean nothing here. Customer care is nonexistent. It feels like they have enough clients and simply don't care about losing anyone. If you're looking for an honest, reliable, and ethical plumbing company, this is not it. I never leave reviews like this, but the level of dishonesty and disrespect I experienced deserves to be public. UPDATE / CLARIFICATION: The owner posted a response that unfortunately does not match what actually happened, so I want to clarify a few key facts for anyone reading this. I was originally given two options for replacing my leaking tub faucet: $850 for a 3-handle valve, with a hole in the back wall. $1,150 for a single-handle upgraded valve, with a clear promise that no hole in the wall would be needed. I chose the more expensive option solely because I was told it would avoid cutting into the bedroom wall. However, when I came home, the wall was cut open anyway, and the tiles in the bathroom were also disturbed. I never received a call, no one asked permission, and no one sent photos before opening the wall. The work was done without any notice. The owner now claims that: the tiles "were not disturbed" (they were), I approved additional work because of corrosion (I was never contacted), and that "no one promised the wall wouldn't be opened" (the entire reason for choosing the $1,150 option was exactly that promise). These statements contradict what was discussed before the job started and what I saw afterward. I asked for a fair resolution -- either: * adjust the price to the $850 option, since that's effectively the method they ended up using, or * repair the wall they opened without authorization. Both were refused. I had used this company before when their pricing was high but transparent. This last experience showed a complete change: the price increased into unreasonable territory, the agreement wasn't honored, and decisions were made without my approval, followed by a response that tried to reframe the situation instead of addressing the issue. I stand by my original review. If you value straightforward communication, predictable pricing, and respect for your home, please be cautious here.

West End Plumbing - plumbing - Updated May 2026

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