Terrible people run this joint.
On Thursday July 27 my child and I drove to West Dennis beach to spend the day with some friends and their 2 children. When we arrived there was a $30 fee collected by teens covering the entrance of the parking lot. It wasn't until we actually got to the beach that we noticed the dangerous high winds especially when we got out of the car. My child noted,"mom it feels like needles hitting my skin". So we picked up my friend and quickly left!
Chairs, umbrellas and beach items were being blown into the street where cars were parked and driving through. Her husband had left to take the kids back home bc their 4 and 6 year old kids were getting pelted by sand so badly it hurt and was getting in their eyes. Exiting the car my kid commented that the beach was not enjoyable because the high winds blowing the sand into us hurt and felt like needles. Needless to say we scurried to help my friend gather her belongings into our suv in which my child ran into the street to grab hats and her beach items that were blowing away. With that said, we stayed a maximum of 10 minutes before getting the heck out of that situation.
In exciting the parking lot I asked the teen/s that took my money to kindly refund me the $30. Noting the dangerous high winds they were aware of making the beach experience extremely unpleasant. The teen/s advised they could not give refunds regardless of the situation or they will get fired. I kindly asked to speak with their supervisor noting again to her I was at the beach for 10 minutes to pick up a friend, we would have stayed longer but didn't expect dangerous high winds to ruin our day at the beach. In a monotone scripted tone she repeated they do not give refunds and instruct the teens collecting the $30 parking fee to not give refunds to guests whatsoever or they will be fired. I was shocked that a supervisor of superior authority would have equal status to the teens running the joint. I kindly asked to speak with her manager and she gave me the business card to Dustin Pineau the Beach director. As I left the teens were mocking us with sarcasm and laughing. Male teen shouted " Have a good day maam ... hahaha lolol"
Friday the following day, I made a call to Dustin (Director) who patiently listened to my concern for a few minutes that quickly turned into him undermining me and taking his employees side. I explained how my friends husband took their kids home as a result of the beach conditions. The 10 minutes we were there was extremely unpleasant for a beach day and like any establishment you pay for you expect a service or experience we did not get or our money back. I explained beach chairs, umbrellas and misc beach items were flying into cars. Having a luxury car I wasn't waiting to have my car damaged by flying debris . Dustin started to become hostile claiming I should have known the winds were high when I went through the center of town. Stating there have been high winds since 10am and that I should known. I explained I didn't go through the center of town to get to the beach first if all and I was in a car and saw no such debris during my drive to the beach. He confirmed that management tells their staff not to give any refunds under any circumstances or they will be fired! So therefore, he will not honor me a refund. When I asked him to kindly take down my name , phone number and address in case he had a change of heart he advised, " that's okay I don't need it!" I kindly asked him for his superiors name and he said, sure but know Gregory Roundsville (508 760 6164) is in charge of the town of Dennis and he is my close friend."
West Dennis Beach failed to post a warning to the guest or verbally communicate with guests entering that there were dangerous high winds and that there was a non refundable non negotiable refund in situations like so. It was 230pm and they didn't think about closing the beach for the day bc making a buck was more important to them. read more