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    West Coast Self-Storage

    1.8 (5 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 3 weeks ago

    Services - West Coast Self-Storage

    Self storage

    Vehicle storage

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    Frontier Self Storage

    Frontier Self Storage

    2.9
    (8 reviews)

    I have been a customer of Frontier Self Storage for several years, and can attest that both the…read moremanagement and quality of service provided by Frontier Self Storage throughout the years are consistently outstanding. The manager, Julia, and staff members Juan and Bianca, are personable, professional, and very attentive to both the customers' needs and continual facility upkeep. The storage facility is always very competitively priced relative to other nearby alternative storage facilities, and consistently, clean, well-maintained, and secure. I would highly recommend Frontier Self Storage.

    We came to this storage facility over 2 years ago. Nothing fancy, price was right and there was…read moreavailability. We have since then paid every month in time with no issues whatsoever. A couple of weeks ago, all my cards, credit and debit were stolen and I had to get all of them replaced which if it's ever happened to you takes some time. I finally receive my cards and then proceed to call Frontier Storage to pay my bill. This of course included a $10 late fee. Julia who I spoke to just refused to waive the $10 fee despite my explanation of the circumstances. Her response was "well it's clearly stated in your contract- any late bills include a 10 dollar late fee." You mean the contract I signed over 2 years ago? And what about a bit of empathy and kindness for a customer that has been paying regularly for 2 years without a single issue. I get it's a business as I too am a business owner but here's a newsflash, you are still dealing with people. The lesson here is, a bit of kindness and understanding goes a long way. You treat people right, they will stay or continue to come back. So needless to say, we will be moving our business elsewhere. By the way, I guess she's not very good at math. I paid the $10 but she'll be losing out on $1008 in revenue instead! I hope the actual owner of this business reads this review and effectively makes some changes and teaches Julia about this thing called customer service. Stay away! Pay a bit more elsewhere where customer service matters.

    West Coast Self-Storage - selfstorage - Updated July 2026

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