This time I failed on the follow through!! Molly, my sincere…read moreapology! The rest of the story: The maker of my central vac (The name of which I don't recall & I am out of town As I write) was not interested at all in my plea, I also Called them, the part needed was on back order with no projection as to when one would be available. I called Secure Systems and spoke with Molly who explained that this type of customer service was new to them as well, the original manufacture had sold to one of the major manufacturers, that explained a lot!!! The best part, however, was Molly's response: she apologized Profusely and sent the technician with a brand new central vac canister and charged only her cost, WOW!! That IS customer service. I very much appreciated the new vacuum and the 5 star resolution.

I signed up with Secure System June/July 2022. They showed up with a bunch of equipment and bulky…read moreequipment that I wasn't expecting. After reluctance I agreed since I was having to leave to North Carolina for work and needed a system for my house. I purchased a second home in North Carolina not long after. I installed SimpliSafe in that home. 1. The system you buy what you need, and install it yourself. The equipment doesn't leave residue. There are no holes or wiring involved. 2. Secure System, stated the system had 24 hour back in the event of power outages. It's Bakersfield, in the summer power outages are frequent. I kept getting calls at 2 am to notify me or the next person in my list o contacts, that we had a power outage. Like who wants to be wakened up at 2am to be told you have a power outage ? Ok, thanks, but don't I have 24 hour back up power in the system? Yes, but we thought you should know you don't have power at 2am. 3. I signed a 3- yr contract for $70/month I tried to ask if I could remove some of the windows they said, you can remove them but we will continue to charge you $70/month. Then the bill went to $78/month. I contacted multiple times no response. 9 months later and im finally in Bakersfield and go personally in to the office. They tell, me oh, maybe a mistake you shouldn't be paying $70 that was a mistake. So since April 2023 I've been paying $78 not $70 as per the same contract that they were holding me. 4. To end my contract early I paid Secure System $826 to end the contract and have them remove all their equipment from my house. They come, remove and LEAVE all the residue, wires, and holes in my walls for me to go clean. The guy who came said, the stuff comes off with Goof Off. I have to go buy things to clean up and patch up their mess. Save your self the time and energy and go with SimpliSafe, $24.99 BETTER service and equipment. You can add or remove whatever you want when you want, I can drop down to $14.99 a month if I wanted to and create schedules on the system. Now I need to pay for someone to patch and paint the holes and clean the reside Secure Systems left behind on top of the $826 I paid them to get out of my house. RESPONSE TO MOLLY: 1. Unfortunate, you can't event get my name right. My name is Jessica per the contract and Yelp page. 2. Thanks, but Molly needs to try to attempt to discourage people with the Cellular Fear to make sure people are afraid and come get stuck on the same issue I did. I have a BS, Chemical Engineering. I've done extensively comparing Secure System to other systems and that's why I can, and WILL continue to help other people not fall for this company willing to cause damage and mess in people's personal property like a home. SimpliSafe partnered is with ADT which is a reliable safety company that LYFT also uses for leading the industry when it comes to safety. Even LYFT uses and partners with ADT for passengers. The cameras send real time video in the event it needs to seen real time to send RESPONDERS !! SimpliSafe does not partner with SmartHomes to ensure the safety and Integrity of their systems. THIRD UPDATE: they connected their shitty system to my HVAC in the attic, and it's been WITHOUT POWER for 17 days because of their technician. In addition to the cleaning, patching, painting, I need to bring my HVAC contractor that had installed all new duct work and HVAC unit to go see why, if the breakers on the panel are on, does my unit not have power. BY ALL MEANS WORK WITH THESE PEOPLE IF YOU WANT ALL THESE HEADACHES AND EXPENSES STEALING HOUR MONEY AND DAMAGING YOUR HOME.

I sent a message to alpha on thanksgiving day due to a death in the family. I needed an alarm…read moresystem installed quickly. I never imagined they would be able to make it out the next day. Andy came out with everything he needed and was in and out within 3 hrs. The system is fantastic, has a nice touch screen and an interactive app on my phone. The price was more than fair. And the monthly fees are half of the big name companies. I can't recommend these guys enough.

John, the owner, is always available and helpful. The service is impeccable. It is a pleasure…read moredoing business with Alpha

Western Security..the absolute best response time!! Every single time we accidentally set our alarm…read moreoff, my phone rings to verify if we are OK or need any assistance!! Strongly recommend this company to anyone who wants a peace of mind in or away from your home.

Great service from a local provider. No need to look around at the others. This shop got us what…read morewe needed and didn't push more products on us. It was a pleasure doing business with these guys. Even the installation was a snap. Fast and friendly service with a smile. Thanks guys.

Awesome service, very prompt, and extremely knowledgeable! Will definitely be my first call when I…read moreneed help in the future!

I used their service to install cameras at my shop and everything went smooth. very satisfied with…read moremy cameras and the job they did.

One of our springs broke yesterday evening. I called another company that advertised 24 hour…read moreservice. They did answer the phone but couldn't get a tech to our house until this afternoon. They quoted more than 3 times what King quoted over the phone to retrofit a new system. I thanked them and called King. King had their techs at our house within a couple of hours. I was extremely happy with the two young men that did the retrofit. They were polite, clean, and professional and they cleaned up their worksite before leaving. I highly recommend King Door.

We bought a house that was in desperate need of a new garage door. Getting a quote from King Door…read morewas quick and easy, and they were ready to install an entirely new door within a week of getting a quote! They removed our old door and dangerous springs, and expertly installed our new door, ensuring that the seals were well done, and there were no gaps. We get our first real test of the door this week with the big storm coming in! Michael and Aaron were very professional and courteous, and showed us what they accomplished- new garage door, rails, reworking our exiting opener, and making sure everything was as clean and tidy as before they arrived. Great team to work with!

Great overall experience, Would definitely recommend!…read moreAlex was very professional and does clean work.

No call, no show. How hard is a two minute call to cancel or reschedule? No way to run a…read morerespectable business. How incompetent/lazy can you be? If you're looking for professionalism, go with Kalieb Designs instead.

Tech Xpress has been nothing but awesome! In the last two…read moreyears the company I work for has grown and grown and with our growth means our network and server were basically obsolete. Also we are trying to run larger programs that our computers couldn't handle so a bunch of us needed new computers. With the help of Steven we have completely upgraded our entire office. I swear Steven has been in our office more than hes been at his own office. He is the bomb. He responds to our texts with the quickness and never leaves us hanging with our dumb questions! We all appreciate him very much!

Laptop got a Trojan that wiped the OS completely off of the computer took it in and the next day I…read morewas called and they were able to get into the computer and install Windows ten for me it now runs better than before. The cost was very reasonable and the personnel were well informed and professional. Highly recommend.

This review is based on the phone calls made, not actual service…read more We decided to get home security service because of some issues happening around the neighborhood. I already reviewed Ring, SimpliSafe, Vivint, and Blink. We rent and there is equipment inside the home from Tel-Tec. So, I assumed I could just turn it on and no installation fee. Plus being local, I expected pricing to be competitive. I called and was transferred to Sales. I left a VM but no call back. I e-mailed using their contact us page, no reply or phone call. I called again, and was transferred to Sales who then transferred me to someone else, supposedly he was to have contacted me already. I explained my situation and was told it was going to be $250 for restarting/professional installation and more if we decide to upgrade to newer products plus $24 a month monitoring service. This house has two motion sensor lights, that is it and their keypad, and that was $250 to be restarted? You can get a way better package with SimpliSafe with more equipment and keep it, and their fee is only $14 a month! When asked about security cameras, he said they don't have that type of service but was looking at 800 to 2500 depending on how many we wanted. Again, way too high for that too. You can get Blink cameras, set of 4, for less than 300 and no service fee! You can even connect them if you're worried about the battery either by outlet or using a small solar panel. You would think they'd be more aggressive to their competitors.

OK tell her to go back six years at our church they have been fabulous I highly recommend their…read moreservices