Wonderful service from the start. I had a horrible time with purchasing my hot tub elsewhere. After…read moreI puchased the staff was not there to assist me in water chemistry start up of hot tub or maintenance. I went to Splash Edgemont, Sasha was there to assist me with water testing on professional lab in store, provided all the necessary chemicals needed with discounts for my troubles and set me up on a weekly straightforward all in one schedule and system, I cannot be happier and recommend everyone to Splash. Sasha the location manager is fantastic and has saved me from a heart attack!

Absolutely horrendous service experience after being a client for many years. Don't ever question…read moreor make any comment regarding their lack of service or you will blamed completely for any shortcomings. What a terrible customer service experience

If I could, I'd give them 10-out-of-5. Without fail, they provide service that is always above and…read morebeyond. We've been using this company for 13 years now, and honestly, the service just keeps getting better and better. I had a pool "emergency" and it was dealt with immediately. ALL the staff are great, from Front-Facing Sales to Pool-Opening-Closing guys. Laurie, you really should be very proud of your staff (and yourself!).

These people know their stuff. They are honest, friendly, fair and really wanting to do their best…read morefor you. I am thoroughly impressed with this business.

As a former long term customer, I was disappointed that my latest hot tub repair, a simple heating…read moreelement replacement was done incompetently (pressure switch was left improperly tightened allowing water into the control box and it was noticably loose) but Crystalview does not stand behind their work. Complete email exchange below: Sean, I asked for either repair (which looks minimal) or reimbursement. It's very poor backing of your techs based on one month past warranty for improper workmanship. I also noticed they tried to pry the temp control knob off and cracked the rim of the knob which is actually held on by a friction screw, but I didn't raise that as an issue. It is further evidence of their level of competence though. Now that I know how you treat your customers, I will be posting this entire string on Yelp. Steve Ono On Apr 30, 2020, at 12:27 PM, Sean Batt wrote: Hi, As can be seen in your photos. Etching of plastic and metal can happen from improper chemistry fairly quickly. I can see the residue of rust from your old heating element. Your pressure switch could have been water tight at time of repair and since then developed a leak. In over 22 years I have never heard of the scenario you described. I do stand by my service techs ability. We are also highly costumer focused in our day to day operations. It's why we offer a 6 month warranty of our work. Unfortunately, because we replaced a heating element 7 months ago we can't warranty a leaking pressure switch now. Especially when so many factors including water chemistry can cause the problem. A leaking heating element can also be caused by water chemistry (usually low pH). Unfortunately we don't have history in our system of water tests or chemical purchases so I can't speak tomyiir chemistry The service call was for a heating element and one of the options you wanted from us was to reimburse you for that entire bill including the heating element because of an unrelated part. Sean Batt Crystalview Pool, Spa & Patio 104 Philip Ave, North Vancouver, BC 604-985-0057 www.crystalview.ca IG: @crystalviewpoolspapatio ** My working hours may not be your working hours. Please do not feel obligated to reply outside of your normal work schedule ** From: Steve Sent: Wednesday, April 29, 2020 9:25 p.m. To: Sean Batt Subject: Re: Contact Form Hi Sean I've been a customer of yours for about 20 years and I'd like to continue doing business with you, but I am disappointed by your response. These photos clearly show the residue from the trace of water that leaked from the pressure switch improperly tightened by your technician and which gradually pooled in the base of the control box. It's apparent that the pooled water caused condensation buildup around the high voltage wires and wiring block immediately above the pooling water, and eventually caused a short circuit. The last photo in the set below shows the melted wiring block and two melted wires at the far left. Since it's an analogue system, the damage and repair is not expensive, but I would hope you would stand behind the work of your staff. On Apr 20, 2020, at 8:00 AM, Sean Batt wrote: Hello I'm sorry to hear you are having troubles with your equipment. Unfortunately the date of the repair is beyond our six month warranty. Generally if a pressure switch was not tightened properly it would cause issues fairly quickly not 8 months later. Sean Batt Crystalview Pool, Spa & Patio 104 Philip Ave, North Vancouver, BC 604-985-0057 www.crystalview.ca IG: @crystalviewpoolspapatio ** My working hours may not be your working hours. Please do not feel obligated to reply outside of your normal work schedule ** From: Steve Ono Sent: Saturday, April 18, 2020 9:35 p.m. To: Sean Batt Subject: Contact Form CONTACT FORM - SUBMISSION #1030 Name: Steve Ono Email: stono@shaw.ca Phone Number: 604-986-8164 Message: Hi, in August, you replaced my heating element and it worked fine until about 2 weeks ago. I just took the powerpack out and found that water had gotten into the control unit because your technician had not tightened the pressure switch. Would you please either repair the unit (melted 220V wire & wiring block) or reimburse my $209.44 for the original work you did so I can have someone else repair the damage?

Bought a hot tub there. I didn't care too much for the sales side of things, but I give it 4 stars…read morebecause I had a few issues with the unit and service was excellent.

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

Our infrared sauna and cold plunge tub were delivered and installed and all went well. I was eager…read moreto try the sauna but honestly? I HATE cold water and didn't plan on using the cold plunge other than to throw a leg in there maybe ..(it was for my husband). If you think voluntarily putting your body in a tub of cold water and ice sounds a bit crazy, google "benefits of ice bath " "cold plunge" At this point we are both using the ice bath daily. I know, shocker right?!!! Why? Because the results are incredible! To name a few, it speeds up muscle recovery after a workout, decreases inflammation, improves mood and the list goes on and on. The sauna is also amazing! We ended up getting a 3 person Finnleo infrared (used by 2 of us) and so glad we did this! We would not have been comfortable in the 2 person model. Some of the sauna benefits we have been experiencing are improved circulation, better sleep, recover better from Soreness and stiffness after workouts.. and more! Thanks again to Debbie, she held our hand every step of the way and is always happy to share her knowledge/personal experience.

We had purchased two tubs from their predecessor, Northwest Hotsprings and received excellent…read moreservice. Our new home has one of their tubs that we did not buy. When it needed a new cover we ordered one from the renamed business. We were told to expect 6-8 weeks wait. It took almost double that because it sat in their warehouse unlabeled. Then the first installer couldn't figure out how to do it so another delay. I tried to finish paying the second installer but he had no invoice and the office would send one. A few days later I got an accusatory call asking why we hadn't paid the bill. After a tense exchange he finally agreed to send an itemized bill. He seemed to think i should pay whatever amount he threw out. They have lost my business permanently.

I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

Trasolini pools built our pool in 2016. The pool has very high craftsmanship. Building a home…read morepool can be a big project but with an experienced pool builder the process can be handled with confidence. We are very happy with the pool and it is a beautiful addition to our home.

From the owner: Trasolini Pools Ltd has been "making your place in the sun" since 1983. Our speciality is crafting…read morecustom-made, award-winning pools for clients throughout the Vancouver area. We take pride in our advanced, trend setting styles and believe you will too. But we don't stop there. We can transform the look and feel of your backyard with gorgeous water features including fountains and waterfalls. Complete your backyard oasis by having us install a hot or spa! For more information visit our website or call Trasolini Pools Ltd today.

my experience with Jay and Gabi have been exceptional! Jay has always provided us with…read moreprofessional and friendly service and has exceeded our expectations with regard to customer service. Jay and Gaby are always so pleasant and helpful to deal with I would highly recommend them to any one. Service is excellent!!

We needed a Hottub repair during the cold snap in December. Other companies said they were too…read morebusy. Lions Gate was also busy but they made time for us. A technician was sent, he was efficient and vey personable right before Christmas. The repair was excellent the service was excellent. These are my go to people.

From the start, Jordan Brown was AMAZING. I built a hot tub online and then he called me the next…read moreday to let me know what they had in stock and helped me navigate to the M9 which is the model I wanted. We were not going to move in for 6 months, so they said they would hold it for us. Upon delivery, Shawn and his crew helped place and set the tub accordingly. We had minimal room, but Hot Tubs Northwest helped to make it a reality. Hats off to Jordan & his team!!!! Doug & Sharon Walker

I have had the best experience with Hot Tubs Northwest. As a first time hot tub user, there has…read morebeen some learning curves. They are so patient to educate me in how to properly care for and maintain my hot tub. We absolutely love our hot tub, and use it almost daily! My experience with the warranty has been amazing. They are so quick to fix warranty claims I've had. I can not recommend them enough. The best thing I did was to decide to work with a local company. They are fast, friendly, and always do the right thing. Get your self a hot tub from them!! I worked with Randy Skelton :)

Connor was very professional and easy to connect with. He arrived on time, explained how the steps…read moreof the maintenance program and left my hot tub sparkling clean and balanced. I would recommend them to my friends and family.

I recently had him to change sand in my sand filter system. With every pleausre I can say that he…read moredid a wonderful job with very reasonable pricing. With the strong memory of him doing the best service I will not hesitate to call hime again for the next job. Thanks again. We will see you again.