Buy from these guys if you want to get scammed! If there was a corner to be cut, Hot Tubs Galore…read moretook advantage. The "refurbished" spa appeared restored but upon further inspection there were many deficiencies. The topper is management would only correct majority of issues if I remained silent and did not inform the public of my experience. In short, they ripped me off. I paid over 7k (not including the headaches, loss of sleep and lengthy emails) for this "refurbished" spa and I might be able to sell it for $3000 List of what was wrong: Heater not electrically grounded, electrical box mounted flat , 5 leaks, rotten structure, motor mounted to rotten plywood, scabbed together OSB siding - improperly installed so that it would leak into the structure, one section of siding was not even replaced, 2 degree temperature differential, 3 non-working jets, "brand new custom fit lid" that leaks heat, insulation around tub removed and not reapplied, grimy jets, missing pillows, and delivered without any instruction manuals or guides. And as for the Customer Service, it was poor at best. Argumentative, unaccountable, manipulative, deflective, unsupportive and alarming. Aside from the larger leaks, their agreement protects Hot Tubs Galore with regards to not fixing any of these issues. They are quick to highlight and quote the contract with regards to what they are NOT responsible for and then highlight their service call fees. Quote: "All spas are purchased "as seen on showroom floor". You responded "not interested" to all extras offered thus the spa came "as-is"" These guys are scam artists, BE CAREFFUL. Some alarming statements from Hot Tubs Galore that clearly indicate the mentality of Management. They would black mail, threaten, avoid accountability and gas light me: Hot Tubs Galore, "Boo. We react very poorly to threats. I will NOT tell Steve (the owner) you said this, otherwise you'll get nothing except exactly what's on your signed contract - which specifically states this is not a warranty item." "We've since gone over and beyond what our official guarantee offers, and we're considering going even further with you, as long as you agree that we've been fair, then we can move ahead with no bad feelings and no bad reports online about us and we'll keep you on our "good guys" list." "So please, either let me know if I'm mistaken or uninformed, or confirm that you agree to proceed amicably and do no harm to our company. However, if you disagree with our proposal and choose instead to complain about us, then this will be the end of any extras or special treatments and you can go ahead and complain online about our policy." Below is a list of what Hot Tubs Galore's deems as "extra's" which is "over and beyond their policy": Their "policy" protects them from selling you "as is" I corrected most of these issues myself. It was easier, safer and way less of a hassle than dealing with Hot Tubs Galore. Now I can relax in a Spa knowing I won't get electrocuted, or having to deal with these clowns again.

my husband and I purchased a hot tub from here. We've not only enjoyed the hot tub but the service…read morewas exceptional. all sales and service technicians were great!

These guys are amazing. They can give you a little information or a lot. Depends what you need…read more When I first started coming here after buying house with a pool I was beyond lost. AJ got us all set up and with her guidance, we are getting the hang of it. I personally don't want all the science behind it and between AJ and Hank, I get my pool open, maintained and closed each season. Great customer service every time and pool school for us newbies. They also have great pool supplies from vacuums to floating mats, hot tubs to wine glasses, it's a one stop shop. HIGHLY RECOMMEND!!!

Picked up some pool cover grommets from the Langley store. WOW!!!! talk about expensive!!!! I…read moreneeded them right away so I paid the price, if I could have waited I could have purchased them and the accompanying straps from Amazon for 1/2 the price of what I paid for the grommets alone..

Connor was very professional and easy to connect with. He arrived on time, explained how the steps…read moreof the maintenance program and left my hot tub sparkling clean and balanced. I would recommend them to my friends and family.

I recently had him to change sand in my sand filter system. With every pleausre I can say that he…read moredid a wonderful job with very reasonable pricing. With the strong memory of him doing the best service I will not hesitate to call hime again for the next job. Thanks again. We will see you again.

Hired last year (2017) to install above ground pool liner. They took months to complete the job…read more Once it was completed we immediately discovered debris such as a wood screw, and a chunk of wood as well as course sand pebbles - all contributing to multiple punctures and pinholes in the new liner. When questioned as to why this material was left behind, Here is a quoted response from co-owner. via email. "Now there is some debris in the pool.It is more than likely leaf debris that blew in. I can take care of that by draining it right out and going under the liner to get it. But please bare with me I will let you know when I can Thx Kelly" Never showed up... Hired different pool company to install ANOTHER new liner. You can see in the photo what they vacuumed out before laying the new liner in.... the way it is supposed to be done... We're out $2454.53 for K&S and $2000 to have it done right.

From the owner: At K&S Pools we strive to take care of our customers needs first and foremost. Our goal is to make…read morethe pool building experience as pleasant as possible from beginning to end. We are the only company that offers experienced maintenance after the pool is built so our customers can have piece of mind and just enjoy there pool experience. We are a full service company. Let us take care of your pool needs.

Sourab spent hours trying to fix our cold plunge, and even drive into Vancouver to get a part. The…read morebill was significantly lower than expected and the service was exceptional. That's twice mow where C Blu has provided exceptional and reliable service.

When you need to winterize your pool or get pool covers for the winter time, this is the place to…read morego to. Personalized service and they can come to you just call Karen or Dave with your question (604) 589-4281 They also have pool water testing and all the pool salts and chemicals to keep the water healthy.