We were vising from the US and not used to seeing such great indoor facilities and kids activities…read moreat a city run aquatic center. It was a treat! The pool areas were very clean. The changing rooms were getting heavy use the day were there, considering that they were also clean. We used the family changing area and it was a little crowded, probably could have sent my husband and son off to the men's room. However we did have a shower and dedicated changing area after only a few minutes of waiting. The leisure pool was plenty big for the people there that Sunday. The toddler loved the easy entrance and stairs to get in and out and there were lots of floats around for the kids to play with! The older child (8) loved the slide. Yes it is short, but there was also no line at all and it was very fun with spirals and dips. Probably I would just shower the kids and towel them off next time (instead of trying to change them into dry clothes with the wet floor), but definitely worth it!

Some instructors gossip about the members behind their back. Unfortunately, this reveals their low…read morelevel of professionalism and lack of emotional maturity. Class is never acquired or learned, it is ingrained from childhood.

We had been a customer of Imperial Paddock Pools for the last 42 years, they actually built the…read morepool, the first 40 years the service and customer care was really good, but the last 2 years it really went down hill, so we had no choice to fire them last Friday for incompetence and poor customer service, as no one came to service our pool for the whole month, well they did show up briefly one time, even after the heavy wind storm we had at the beginning of November. I talked to customer service at least 6 times, and each time they gave me an excuse why the pool technician didn't show up, one time they said that he had to take his girlfriend to the hospital. I would not use them again

Very pleased with the company and my serviceman! maybe things have changed since the previous…read morereviews, because I found the lady in the office was very helpful over the phone when I called to set up a service contract. my pool guy has been pleasant and has done a good job with my pool and hot tub! and to think I almost paid more with a different company! happy I went with my gut feeling! thank you Paddock!

Great group of people to work with. Marcos and Rodrigo were friendly, polite and knowledgeable. I…read morehighly recommend this company

I first contacted BC pools back in early April 2020. It…read moretook several weeks of emails, texts, voicemails on my part to finally connect with the owner by happenstance one day when he finally answered the phone. I was given the standard line of"sorry I didn't get back to you we've been so busy". This I do understand. With COVID and all the changes and isolations, things have been backed up and busy. Was it an excuse to not answer any of my messages or emails? Likely not but I let it go. Matt agreed to come over the following week to provide a quote and look at our space. After that meeting there was a promise of a follow up and quote. That was at the end of April. I have since tried yet again to connect with him for said quote and it's been radio silence. I've left multiple voicemails, emails, texts and not one response. This is not proper customer service in the slightest! It's a busy season I realize however not taking the courtesy to respond to people is rude and unprofessional. It's been over a month and not a single reply. I cannot speak to the actual pool installation service or quality of this company however the customer service and communication is atrocious.

Sure, it`s a little run down, Nah, it`s not made for roid…read moremonkeys, and Ya, you bet! it`s a small community gym, but for us locals, us regulars, it's a gem. With its caring down-to-earth staff, split gym, pool and hot tub, steam and sauna, fitness classes, racquetball court and preschool, Ron Andrews (RA) keeps the community vibe fresh and flowin`strong. Maintaining a steady mixed demographic of preschoolers, moms, teens, fitness buff regulars and aquasizing steam-lovin` seniors, RA is a hub for the North Van community and it keeps us connected. And yes, it represents us better than the North Vancouver Boyz on Youtube ;) It oozes community factor and awesomeness... all because of the staff. They listen. After renos of the gym were completed a couple years back, the staff posted a bulletin: How do you like the new changes? Suggestions for improvement? [Suggestion box]. Though I liked the new layout very much, I submitted 4 suggestions after a few test-run workouts: more mats, add a full length mirror to the mat area, switch the location of a treadmill with another fitness machine because it's a little dangerous, and perhaps have a themed dance music night for a couple hours. And Voila! Within a week, my first 3 suggestions were implemented, and a basic questionnaire to have a dance music night went up. Community feedback is always encouraged here. They motivate. One of my friends began eating healthy and working out regularly to shed off a few extra pounds. She had been succeeding and gaining great results with her fitness plan. Noticing her change, the Weight Room Supervisor acknowledged that she was lookin great, ended up reviewing her food plan and providing healthy eating tips, and offered a couple personal training sessions if she could reach her next goal, which she did. How's that for motivation? ;) They care. Proactive, helpful, kind and continuously working to make it the best community centre it can be, the staff make RA the epitome of a well-run community centre. Core to their credo is community-mindedness. So by the looks of it, it's just your everyday reccentre with an average weight room and pool, but when you get to know it, you realize its the heart of our community... in the District of North Vancouver :)

I love Ron Andrews! It is nicely laid out and the staff are great. It has been my favorite…read more pool in North Vancouver since I moved here in 1989. Linda B

The place isn't bad. It can be enjoyable…read more This is why I am giving it a one star. RESPECT. So there are so many asians that come here, I believe they think they are the only ones that exist. They talk loud, get into arguments and deep discussions in mandarin or chinese. They are practically yelling at eachother in the sauna and hot tub. If you ask them to be quiet. They wont listen. IF you get the lifeguards to ask them to be quiet, they still don't listen. So my biggest complaint about this place is people from other countries that don't speak english do not seem to have any respect for anyone but people from their country. They have turned a public place into an asian cultural center. no non asians allowed.

An unexpectedly good time trying something new. It's a day off and I planned to treat myself with a…read moremorning aquafit class but arrived to discover it had be been canceled for just that one day. Unfortunately not something that you would see on the van rec website. Only available notice had I called ahead or been such a regular patron to see the many signs posted around the facility. My disappointment was high at the cancellation as integrating fitness times in my schedule doesn't come easy. My choices 1. race over to Brittania and catch the last bit of their milder aquafit class choice 2. to stay and do laps although aqua fit is the greater motivator for getting into a cold pool then 3. noticing the gym on the same deck as the pool being mostly open decide to do some CrossFit training brilliant idea, and bonus the machine now offers real picture views of different terrain that you can pretend that you're walking through or jogging through or running through and best of all if Heights or steep climb's put you into an anxious state you can opt to have the track be devoid of heights or climbs plus you get a little information clips about the area that you're in geographically it was like an adventure walk. Even though Templeton is a smaller size pool its appeal is amazing. The hot tub is nice and hot and you seem to have lots of room even when there's quite a few people. Yay me for the Friday Fitness day!!

Great job & good workmanship on fixing the cracks in my 10'x30' pool in-ground pool. Good value for…read morethe work. Even though the scope ended up exceeding the original estimate, Vince kept to his original lump sump quote. This was very helpful in keeping my budget. He replaced broken tiles, acid-cleaned the pool, fixed the circ pump, balanced the pool after the repair, all of which are not part of the original scope. After completion, he came back several times to make sure everything is in good order. I couldn't help but give him a small bonus for the good work. Highly recommended. -Gary, West Vancouver.

Vince was great in fixing a leak on my hot tub. He was very responsive and knowledgeable. I highly…read morerecommend his services.

Connor was very professional and easy to connect with. He arrived on time, explained how the steps…read moreof the maintenance program and left my hot tub sparkling clean and balanced. I would recommend them to my friends and family.

I recently had him to change sand in my sand filter system. With every pleausre I can say that he…read moredid a wonderful job with very reasonable pricing. With the strong memory of him doing the best service I will not hesitate to call hime again for the next job. Thanks again. We will see you again.