If I could, I'd give them 10-out-of-5. Without fail, they provide service that is always above and…read morebeyond. We've been using this company for 13 years now, and honestly, the service just keeps getting better and better. I had a pool "emergency" and it was dealt with immediately. ALL the staff are great, from Front-Facing Sales to Pool-Opening-Closing guys. Laurie, you really should be very proud of your staff (and yourself!).

These people know their stuff. They are honest, friendly, fair and really wanting to do their best…read morefor you. I am thoroughly impressed with this business.

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

Horrible customer service!!!! The fireplace which they installed has never worked. Now they state…read morethey are too busy making other clients a priority. After reading several other reviews this has been an ongoing problem with this business. They obviously are too busy to do the job right! Go somewhere else where they value customer service and isn't into selling defective equipment.

Absolutely terrible business practices. Taking advantage of customers to get more money out of…read morethem. Exceeding quoted price and not finishing the job to code. Go to anywhere else for your fireplace needs.

We have an older Beachcomber hot tub that has needed both repairs and catch-up maintenance. I…read moreknow next to nothing about hot tub repair other than what I've found on the internet. The staff at Ocean have been extremely helpful in providing information and advice as well as accessing older discontinued parts. They have provided me with an excellent service. Larry Pond

We hired this company to clean our hot tub & swim spa. We…read morefound that they weren't coming around once a week but would bill us for the visit. The communication between the office person & "field" person is weak. Neither knows what the other is doing. Very unsatisfactory when you need questions answered. Also, I was talked down to when Jim was in a bad mood & reminded me that WE were ONLY summer clients (we shut the pool & hot tub down when we go south for 4 months) and that he was doing US a favour by keeping us on as clients!!!! Anyways - in the 3 years we had this company hired- I caught the company at least 3 times, saying that they had cleaned our pool- but never did. (I tested my own water. Didn't fully trust them - but my husband did) TEST your water if you have this company hired! You could get very sick, or our loved ones could get very sick.

Terrific service! I had a terrible disaster with another company who installed a pool that would…read morenot stop leaking. Will went above and beyond to make sure my product was what I wanted, his deliverables were on time as promised. There were no surprises and I am enjoying every minute of my swim spa! Honest and Knowledgable!

I have had Island Hot Tub service my tub for the last nine years and they have always been…read morecourteous, on time and successful in providing a high level of customer care. It has always been a positive experience and I highly recommend Will and his team.

We bought a new hot tub from Calais Spas a year ago. Have been back a few times to have water…read moretested-they do a free test for anyone, whether you bought your spa from them or from some-one else. Seem to be very helpful with any questions or problems we have had! Murray was a great salesman. He had all the answers to all our questions when we were buying the spa. Made us feel at ease more than the "eager" sales people at the other hot tub dealers we checked out before buying. Would recommend them to friends any time!

Dont deal with Darian. He is a jerk , gives you bad advise and then makes you feel like an idiot…read morewhen you do as he says. He has horrible customer service skills and should never deal with the public. Oh he will be nice to you until you spend $8000.00 then treats you like garbage.

Super friendly and knowledgeable owner/staff that are happy to share helpful tips with this upscale…read morepurchase.

From the owner: There's nothing more relaxing than soothing tired achy muscles in your very own hot tub after a…read morelong day's work. Campbell River Hot Tubs Ltd. and our hot tub sale and installation services let you pamper yourself, right at home. We also provide maintenance equipment and supplies to help you keep your soaker running in great condition. Serving all of the Campbell River area, we also deliver supplies such as water chemicals.