I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

Horrible customer service!!!! The fireplace which they installed has never worked. Now they state…read morethey are too busy making other clients a priority. After reading several other reviews this has been an ongoing problem with this business. They obviously are too busy to do the job right! Go somewhere else where they value customer service and isn't into selling defective equipment.

Absolutely terrible business practices. Taking advantage of customers to get more money out of…read morethem. Exceeding quoted price and not finishing the job to code. Go to anywhere else for your fireplace needs.

Josh came in and did a great job, keeping the budget where I had expected it to be.read more

From the owner: Our team of experts believes that the most important service is to provide satisfaction…read more For this reason, we always aim to make each customer happy and satisfied. If you are not satisfied or happy with our service, then we will make it perfect for you. That is not a promise, but a guarantee that everyone should keep in mind. John G. Plumbing Inc. also has partnerships with some known top brands. We also recommend the best equipment, which will not stretch your budget and we assure you that we always stand behind the products that we install.

These guys ripped my parents off. They sold them a hot tub that leaks and doesn't get hot. They…read morepurchased it in August and were told it had a 1 year warranty. But when they called to say there was problems with the hot tub these guys wouldn't respond to their phone calls and block their number and blocked them on Facebook

From the owner: Specializing in Hot Tub Service, Repairs, and Parts. We also buy and sell used Hot Tubs throughout…read moreVancouver Island.

I had called this company at least five times to fix Toilet valves, Taps and tub valves. Yes, they…read morecame out and fast fixed the problem. They gave me bills of two to $300 each time. Each time it was a different plumber, older guys that looked like they were experienced and honest. Now I wonder about that. I had to call him twice for one toilet to come out the second time and twice for a shower to come out a second time to fix the leak They just fixed weeks earlier. I figured it was the luck of the draw all my stuff was leaking until I found out why. The valves were leaking because the pressure reducing valve leading into the house was blown and the was 120 psi pressure instead of the normal 50 to 65 psi pressure. Not one guy from Norm's checked the pressure of the water coming into the house, would've found out the pressure reducing valve was blown, causing all these leaks. Apparently, these valves should be tested every 3 to 5 years and replaced if they're leaking. I did not know this because I come from a part of the country that do not use pressure reducing valves. I Called ServiceXCEL once and they spotted the problem right off the bat and brought it to my attention

Requested a quote for a toilet installation, received two quotes from other service providers but…read morejust a request to phone his office for an appointment. It was a fairly simple quote, replace original toilet with another basic one on the ground floor. Guess he didn't want the business.

Great knowledge and fantastic service. Reasonable considering all the advantages he brings. We…read morecould not be happier with the service and help we received from Shawn Shawn also installed a system so we can monitor water flow when we are away.

Fast, friendly, great price!…read more Very communicative, explained everything that would need to be done, how it would be done and how much it would cost. I can't remember if the quote was the exact end price, but if it wasn't, it was very close. Highly recommend for your plumbing needs!