My hot tub is ready to use and looking great any time I want to use it, and I never even have to…read morethink about it. I never have to wonder whether it's "good" right now when people want to go in, I just know it is. Perfect Pool is awesome.

Connor was very professional and easy to connect with. He arrived on time, explained how the steps…read moreof the maintenance program and left my hot tub sparkling clean and balanced. I would recommend them to my friends and family.

Great pool service. Been using Henry's for years, and I'm always satisfied with their services. If…read morethey can't fix it, they know someone in the industry who can. Fair pricing, very dependable, and professional.

Excellent service, always dependable, and competitive prices. Whether it's questions regarding…read moreservice, chemicals, or equipment they always have knowledgeable recommendations and cost saving tips! I can always depend on Henry's even on short notice!

They never got back to me when I was trying to set up a regular pool service contract. I had to…read moremake several phone calls, I sent them what they asked for and never heard back. When I spoke to them the excuse was always the same - very busy.

We had been a customer of Imperial Paddock Pools for the last 42 years, they actually built the…read morepool, the first 40 years the service and customer care was really good, but the last 2 years it really went down hill, so we had no choice to fire them last Friday for incompetence and poor customer service, as no one came to service our pool for the whole month, well they did show up briefly one time, even after the heavy wind storm we had at the beginning of November. I talked to customer service at least 6 times, and each time they gave me an excuse why the pool technician didn't show up, one time they said that he had to take his girlfriend to the hospital. I would not use them again

Great service ! Thank you for all your help with our pool and spa. Such dependable service for…read moreeverything from to products and servicing!

From the owner: We love pools and hot tubs and want to help you enjoy yours! This passion goes into every product…read morewe choose to carry, from our careful research to the incredible customer support we're famous for. Our expert staff provide a range of services to look after your pool or hot tub. Choose from maintenance programs, or do it yourself with their free water testing service that uses computer analysis to instantly determine exactly which chemicals you'll need to perfectly balance your water. The convenient store and warehouse, located in the Ladner heritage village, carries a wide variety of products including accessories and pool toys. The Swim Blue team will even deliver your pool chemicals free of charge in Ladner and Tsawwassen! The Swim Blue staff love people and are passionate about helping you get the most out of your swimming pool or hot tub. They would be delighted to help you.

An update from the last review. So I received a note from Charlotte B asking that I call to discuss…read moremy review. Left message, no call back. So I called again to ask them to come out to look at my hot tub and got the same run around. Need your name and address to check in our system to see if we have serviced your hot tub before. Can't answer any questions or promise someone can come look until you give me your credit card number.

Great company, I highly recommend West Coast Pool & Spas. Great service by their team and…read morecompetitive pricing, it's important to have a reliable company who you can trust.

We hired Taylor Heffelfinger (Taylor Made Pools) to replace pool liner. He installed someone else's…read moreold strips around the stairs and popped the old caps on top. We asked to fix it, he agreed. It's been months since we heard from him. He is not answering messages, phone calls. It's a complete ignorance. We asked another contractor to look at it, he agreed to fix it for us. He commented that Taylor did a sloppy job. He also replaced the light trim and didn't tighten it properly, water got inside and damaged $800 light. Beware!!! This is the worst contractor we have ever hired.

From the owner: Pool Contractor Surrey - Vancouver's Best Pools…read more Taylor Made Pools is a leader in custom, in-ground vinyl liner swimming pool construction. With 3 decades of experience, we will work with you to create the pool of your dreams on time and on budget! Get your free consultation from one of our contractors today. We provide service for Langley, Surrey, Coquitlam, Port Coquitlam, Port Moody, Anmore, Maple Ridge, Mission, Fort Langley, Pitt Meadows, White Rock, Vancouver, Abbotsford, South Surrey, New Westminister, Richmond, Burnaby, Ladner and Tsawwassen. Contact us about your new pool construction, pool supplies, pool repair or deck renovations

They have always been very responsive and helpful to me. Im not sure what the other negative review…read morehere even means....

They drop you off as a longtime seasonal customer in preference to fulltime, instead of hiring…read moremore staff specially now when people lost their jobs. Business is so good that they dont want to serve anymore

I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!