We have made a couple of purchases here including a hot tub. It is a small family run company…read morethat provides absolutely the best service. The friendliest people. When we set up the hot tub we were constantly calling and asking questions about chemicals and they were great - very patient. Prices are pretty close to the city prices and you can't pay for the amazing service you get. We would highly recommend.

From the owner: We specialize in customer service - in store, via phone or email, and house calls. We service and…read morerepair all brands of hot tubs. We are an authorized Beachcomber Hot Tub Dealer and home to the Big Green Egg. We carry Ooni Pizza ovens, Green Mountain Grills, and sustainable patio furniture. We want you to enjoy all facets of your patio or deck.

If I could, I'd give them 10-out-of-5. Without fail, they provide service that is always above and…read morebeyond. We've been using this company for 13 years now, and honestly, the service just keeps getting better and better. I had a pool "emergency" and it was dealt with immediately. ALL the staff are great, from Front-Facing Sales to Pool-Opening-Closing guys. Laurie, you really should be very proud of your staff (and yourself!).

These people know their stuff. They are honest, friendly, fair and really wanting to do their best…read morefor you. I am thoroughly impressed with this business.

I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

I would give Randy six stars if I could. He has come to my rescue many times for my pool,and hot…read moretub needs. For repairs,or just advice,Randy is very knowledgeable,and trustworthy. Not the kind of contractor that tries to squeeze every nickel out of a customer. Unfortunately he had to close his store down for lack of employees. However he still sells(and delivers) pool equipment,and chemicals.

From the owner: With The Oasis Pool & Spa Centre, we maintain your pool and hot tub so you can continue to enjoy…read moreyour backyard paradise. Located in Surrey, we're available throughout the area. We carry high-quality parts and accessories for swimming pools, hot tubs and spa equipment, so you can feel good about our maintenance services. Check out website where you can find more information.

It's time to come come..... what are you waiting for, an RSVP?…read more Beef sandwich, German breakfast, stroganoff..... classic classic classic!!!

The pool here is great! They have a a great diving board into a 3.5M deep pool. There are hot tubs…read moreto soak in as well. I have been staying here the past two nights a part of the BC Bike Race and enjoyed the pool, nice grounds, and the use of the rec center food room. What did I learn today? There is no one around the area that will deliver pizza here. So sad.

This is a wonderful facility for families…read more There is a great gym steam room, sauna and lots of play areas for kids. Great pool and slide. Parking can be an issue-planning to arrive when the facility/pool opens, is a good idea.

Now that COVID has made me appreciate the presence of *any* swimming pool I have decided to amend…read moremy previous review. The lane swimming is pretty organized - you register for a one hour slot, which you can do for the upcoming week. Spots don't seem to fill up that quickly, which is nice - you don't need to wait by your computer. They only have fast and slow lanes though and I think people's interpretations of these are vastly different. Hot tub sometimes seems to be open but sauna is not. Overall a pool that I am grateful to have during these times.

Connor was very professional and easy to connect with. He arrived on time, explained how the steps…read moreof the maintenance program and left my hot tub sparkling clean and balanced. I would recommend them to my friends and family.

I recently had him to change sand in my sand filter system. With every pleausre I can say that he…read moredid a wonderful job with very reasonable pricing. With the strong memory of him doing the best service I will not hesitate to call hime again for the next job. Thanks again. We will see you again.

Great facility. Very clean. Excellent friendly staff. Hot tub is awesome. Spacious change room and…read morelockers.

Everything you desire geared to the water whether you swim lanes to Aqua Fit classes. Very…read moreenjoyable place lifeguard staff is extra friendly and supportive to help you become and achieve better health and swimming in a positive way to help you get fit or become more mobile. Added bonus they can gear you up with Aqua fit weights and even Oder in a perfect swimsuit and goggles. Kids pool area with plenty of foamy safe water toys. Jacuzzi for 6-7 people to massage tired overworked muscles. Love this place. Look out they have $2 swims certain days of the week.

Terrific service! I had a terrible disaster with another company who installed a pool that would…read morenot stop leaking. Will went above and beyond to make sure my product was what I wanted, his deliverables were on time as promised. There were no surprises and I am enjoying every minute of my swim spa! Honest and Knowledgable!

I have had Island Hot Tub service my tub for the last nine years and they have always been…read morecourteous, on time and successful in providing a high level of customer care. It has always been a positive experience and I highly recommend Will and his team.

We were vising from the US and not used to seeing such great indoor facilities and kids activities…read moreat a city run aquatic center. It was a treat! The pool areas were very clean. The changing rooms were getting heavy use the day were there, considering that they were also clean. We used the family changing area and it was a little crowded, probably could have sent my husband and son off to the men's room. However we did have a shower and dedicated changing area after only a few minutes of waiting. The leisure pool was plenty big for the people there that Sunday. The toddler loved the easy entrance and stairs to get in and out and there were lots of floats around for the kids to play with! The older child (8) loved the slide. Yes it is short, but there was also no line at all and it was very fun with spirals and dips. Probably I would just shower the kids and towel them off next time (instead of trying to change them into dry clothes with the wet floor), but definitely worth it!

Some instructors gossip about the members behind their back. Unfortunately, this reveals their low…read morelevel of professionalism and lack of emotional maturity. Class is never acquired or learned, it is ingrained from childhood.