Was looking for a new air conditioning system, the Comfort Group sent out a great team from start…read moreto finish. The installation went smoothly with a very polite and professional crew, they kept me in the loop the entire time and gave our dog all the pats and scratches he requested. They also offered a membership package at a great price to keep my new system and my water heater maintained annually with included discounts for electrical, plumbing and heating and cooling repairs. As a bonus, they were able to look into a new water filtration system for our home, something I have been putting off for too long! We now have a comfortable home and perfect water quality. Would recommend them to anyone!

Worst customer service we have ever had. Originally met at home show, spring 2022. Told we would…read morebe contacted in 3 - 5 wks., called us 3.5 mths later to set up visit , june 2022. After ordering system were told all would be in by end of Aug. early Sept. Started calling in to see what hold up was, told we would be called back with info asap. Not a word back. Finally called them to cancel on roughly 19 Oct. 2022. Next day all the ducting arrived, measured and install started next day. Dustin and the team were neat, clean and professional with install (finished Oct 22, 2022). Problem was that it worked for less than 1 day! After a few techs tried to fix, they realized that wrong size was installed and would have to be replaced. After many un returned calls the new system went in Jan 2023. Problem was that because the main head had to go in the ceiling (we are on a slab) after the reinstall, we noticed nails coming through our ceiling (which they paid to have repaired). Problem was we got a lot of vibration which never occurred before. Now we had a system that did not work and was noisy. Many more unreturned calls latter and CEDRIC showed up (June). After 5 min. he determined that shaft was probably bent and needed to be replaced. So they ordered in a new motor, which was in Vancouver. 2 weeks latter they called to say it was in and would be done asap, I told them the only one I wanted to do the job was CEDRIC, which he did 2 weeks latter after he moved in from Alberta. On a scale of 1 to 10 there service is probably -2 at best. I understand they were a good company to deal with when they were local, but since they were taken over by a larger eastern company they failed miserably in service. If you use them BEWARE!!!!

Set an appointment for the next day and he arrived right on time. Explained in easily…read moreunderstandable terms what he was doing. Despite the furnace having not been serviced in over 10 years, he quickly corrected a longstanding issue (someone had installed the wrong flow/style nozzle). He made recommendations as to what to do to avert an upcoming issue that we had noticed before contacting him. The controller is becoming unreliable, it's well over 20 years old. No pressure to install right away, said when it ultimately "goes" he has replacement ready to put in. Going to have him service the furnace yearly now. It just makes sense to. Prompt, friendly, honest, patient, knowledgeable, and reasonably priced. What is not to like? Already set a reminder for early next fall to call him for annual service appointment. Definitely recommend this business.

From the owner: Sloan's Heating Services is a family owned and operated business since 1976. Sloan's Heating…read moreServices prides ourselves in providing friendly, efficient service in comfort to the families in Business in Nanaimo, Parkville and Ladysmith.

Replaced a very old heating fuel furnace that was at it's "end of life" with a new gas furnace…read more Received a quote from Angelo less than 3 hours from his visit. Becky at the office, answered a few questions and altered our order to include a programmable thermostat with no problems. Sent updated information, and confirmed the install twice, at time of order, and again the day before. Their friendly crew were on time, paid attention to details, kept me informed as the install was happening, answered all questions. They double and triple checked the install. Checked the registers. Insured the gas stove was operating fine before wrapping things up, as the gas was shut off to run a new gas line. Removed the fuel line, shut off the fuel from the old tank and capped it as well. Ran through the thermostat settings. Cleaned up everything and used drop cloths. Place heats quickly, fan is much quieter and can actually be set to lower speeds if desired. The programmable thermostat helps reduce heating costs. So far, I am quite pleased and toasty warm. If I don't update this review, the furnace if working fine. ;)

Incredible team....from beginning to end, Coastal Heating made it easy. Their customer service is…read moreamazing and I would recommend them to anyone looking for heating solutions. It says 5 stars, but truly, they are 10! Thanks to Angelo, Becky, Paul and the entire installation team. Awesome experience. Look no further...this is the company to go with!

We knew we needed a new furnace when we bought our house a few months ago and also wanted to add a…read moreheat pump. We did some research and got 3 quotes from local companies that all have very good reputations. We decided to go with Servicexcel even though their quote was about $800 more than the others. The main reason we went with Servicexel is that they quoted on higher quality equipment and their system designer took the time to explain why, in plain simple language. Plus the equipment they quoted on have a better and longer warranty. After they provided the quote, they were very quick to answer all our questions. The ladies that answer the phones were very knowledgeable and prompt to help however they could. They also took the extra step to arrange for the rebates that we qualified for. Once they started to do the install, the technicians both were very knowledgeable and able to explain what they were doing and were very efficient. It was not the easiest install (due to the cramped and awkward furnace room and crawlspace), but these two technicians took it all and made it look much easier than I thought it would be. During the install they were very good at keeping the area clean and went through the whole area afterwards to vacuum up and make sure everything was back to normal. I would highly recommend Servicexcel and their dedicated employees to anyone that needs any type of HVAC service or replacement.

Just had our furnace serviced and couldn't be happier with their work and courteous behaviour…read more Helped us out with checking on warranty for problems we were having and phoned us right back . We are very pleased with company and employee and would recommend them. Thank you for taking the worry out of our hands

Absolutely fraudulent practices: They put a "call for free quote" advert on their website. I called…read morethem to come and look at my heat pump and give me a quote. Their quote was unclear (They just gave me the price of a new unit + labor but they did not say what the labor cost would be). Other outfits did and I went with another outfit with a cheaper and much clearer quote. Then, they hit me with an invoice!. When I disputed it, Their response was that they gave me a service and the "free quote only applies when you put in a new unit". Yet, they did not say that on their website. Steer clear of this outfit!!

Excellent customer service and they stand behind their work and products. Very professional, hard…read moreworking, clean and knowledgeable. They went the extra mile to make sure we were fully satisfied. For all your gas fitting needs make Blue Flame your first call.

The plumber arrived early and worked efficiently. It turned out that I had two issues and he…read morerepaired them both effectively. He new what he was doing and was very tidy.

I have always been happy with the quality of the service from Archie Johnson Plumbing. They are the…read moreonly ones I call now for my plumbing needs.