Had a flood in my house and had multiple local companies provide quotes and diagnostics for insurance company. Based on the diagnostic visits, professionalism and timing I went with Comfort group. Had an amazing experience, full replacement outside unit and air handler as well as some sheet metal work all done same day, no issues since then and have been great to work with - period! Great quality work as well. read more

The Comfort Group - Heating & Air Conditioning/HVAC Near Me - Nanaimo, British Columbia

Poor installation work, damaged equipment install and long wait times. recommend the company.

The following review is my personal opinion. Long story short: I ordered a $15K heat pump system. It was installed well but not without me having to ask for every single thing over and over. Most importantly, in their hurry to make a sale, The Comfort Group have made a mess of my $4K BC Hydro rebate, of which I am currently still out $2,500. Now, they're stonewalling me and I have gotten a lawyer involved. I don't recommend this company to any home owners. On August 8, 2025, advisor Scott Sawicki came to do a walkthrough of the house. He seemed straightforward and direct and drove a hard sale. Because he promised to take $500 off the sale price (if I book the installation as soon as possible) and to arrange a $4,000 BC Hydro rebate, I considered my options and signed for the $15,456 system. This was a significant expense that I put on my credit card and transfered to the line of credit that I keep for these types of large house projects. This was also when the trouble began. Communication became extremely sparse and difficult almost as soon as I signed on the line that is dotted: I had a simple question about warranty registration and another about brown Fortress (protective sheathing for the pipes and cables), but it was difficult to get any specifics from Scott and I had to call the office. Eventually, I got word about the installation that then took place on August 11. The installers were very hardworking and professional, but the one day wasn't enough and the installation had to continue on August 12. It took weeks for the remaining Fortress pieces to be put on. But this was only half the trouble. A few days after the installation, when I spoke with Scott on the phone, he told me that he's made a mistake on the calculations for my $4,000 BC Hydro rebate and that he'd take care of it--with The Comfort Group either installing another unit or reimbursing me. When we spoke a few days after this, I became distressed to learn that Scott went ahead and submitted the rebate application without my involvement or consent (our previous agreement was that he's give me the calculations and I'd send in the forms). In retrospect, it's obvious that Scott knew that he made a mistake (he told me something wishy-washy about the rules for BC Hydro rebates changing--if he's a professional, he should've known about this in advance) and then tried to cover for it. Sure enough, by September 15, BC Hydro have told me that they needed a home visit. This is when I knew that I've been screwed over. I asked Scott to call me--no response. I called him; he said everything would be fine. I didn't believe him, so I tried to get in touch with sales manager Brittany Froese, who also fed me the same line and said that The Comfort Group would be happy to work with me or even reimburse me. They were both wrong, and now they began to avoid responsibility. By October 7, I got a letter from BC Hydro stating I would be getting only $1,500 back out of the $4,000. I was now $2,500 out. On October 8, Brittany wrote to me that she was working on my Fortis (?!) rebate. I wrote back, explaining that the rebate was with BC Hydro. She responded with "Rest assured either way we will get something sorted for you. Chat soon!" I followed up with Brittany on October 14 but received no response. On October 20, I wrote to Brittany and told her that I've already received the $1,500 rebate and was now under undue hardship due to the missing $2,500 which I need to place back on my line of credit. I set a boundary that, if I do not hear back by October 24, I would have to contact a lawyer. It is now October 24, and I have proceeded as stated. As you can see, The Comfort Group doesn't care about its customers. They will say anything just to make a quick profit. I recommend steering clear. Caveat emptor. read more

worst company ever. I had a draft inducer break under warranty, and told them I needed one. They sent a tech out 5 days later to look. Told me I needed a draft inducer but didn't bring one so they had to order. He billed me nearly 200 just to tell me I needed a new draft inducer. So they order one. But then tell me it's not under warranty because they think I'm not the original owner. I bought it from them!! So I contacted Lennox the parts supplier and they proved I was the original owner. So after proving this, they come to my house to fix it. Brought the WRONG motor!! So they had to order again. Showed up with the right motor. Billed me 550 for a 20 minute install... after they caused me to go without a furnace for 3 weeks. Will never deal with this company again!! read more

The Comfort Group - They tried to tell me Lennox said I wasn't under warranty. Lennox sent proof that I was. - Heating & Air Conditioning/HVAC Near Me - Nanaimo, British Columbia

Caisan from the Comfort Group went above and beyond with my heat pump servicing. Thank you Caisan for your professionalism and going the extra mile to make me a happy customer! read more

Was looking for a new air conditioning system, the Comfort Group sent out a great team from start to finish. The installation went smoothly with a very polite and professional crew, they kept me in the loop the entire time and gave our dog all the pats and scratches he requested. They also offered a membership package at a great price to keep my new system and my water heater maintained annually with included discounts for electrical, plumbing and heating and cooling repairs. As a bonus, they were able to look into a new water filtration system for our home, something I have been putting off for too long! We now have a comfortable home and perfect water quality. Would recommend them to anyone! read more

The worst customer service ever, do not return calls and give you the run around at every turn. wasn't even installed properly. Stay away from them read more

Worst customer service we have ever had. Originally met at home show, spring 2022. Told we would be contacted in 3 - 5 wks., called us 3.5 mths later to set up visit , june 2022. After ordering system were told all would be in by end of Aug. early Sept. Started calling in to see what hold up was, told we would be called back with info asap. Not a word back. Finally called them to cancel on roughly 19 Oct. 2022. Next day all the ducting arrived, measured and install started next day. Dustin and the team were neat, clean and professional with install (finished Oct 22, 2022). Problem was that it worked for less than 1 day! After a few techs tried to fix, they realized that wrong size was installed and would have to be replaced. After many un returned calls the new system went in Jan 2023. Problem was that because the main head had to go in the ceiling (we are on a slab) after the reinstall, we noticed nails coming through our ceiling (which they paid to have repaired). Problem was we got a lot of vibration which never occurred before. Now we had a system that did not work and was noisy. Many more unreturned calls latter and CEDRIC showed up (June). After 5 min. he determined that shaft was probably bent and needed to be replaced. So they ordered in a new motor, which was in Vancouver. 2 weeks latter they called to say it was in and would be done asap, I told them the only one I wanted to do the job was CEDRIC, which he did 2 weeks latter after he moved in from Alberta. On a scale of 1 to 10 there service is probably -2 at best. I understand they were a good company to deal with when they were local, but since they were taken over by a larger eastern company they failed miserably in service. If you use them BEWARE!!!! read more

They sell junk like koolking that they can't even fix let alone keep running. Then when I complain Dennis called the cops on me. So it's OK to sell junk and give you the runaround for 4 months and 10 service calls, but the minute you go there and complain they call the cops. If I called the cops they would have told me it's a civil matter. read more