The following review is my personal opinion…read more
Long story short: I ordered a $15K heat pump system. It was installed well but not without me having to ask for every single thing over and over. Most importantly, in their hurry to make a sale, The Comfort Group have made a mess of my $4K BC Hydro rebate, of which I am currently still out $2,500. Now, they're stonewalling me and I have gotten a lawyer involved. I don't recommend this company to any home owners.
On August 8, 2025, advisor Scott Sawicki came to do a walkthrough of the house. He seemed straightforward and direct and drove a hard sale. Because he promised to take $500 off the sale price (if I book the installation as soon as possible) and to arrange a $4,000 BC Hydro rebate, I considered my options and signed for the $15,456 system. This was a significant expense that I put on my credit card and transfered to the line of credit that I keep for these types of large house projects. This was also when the trouble began.
Communication became extremely sparse and difficult almost as soon as I signed on the line that is dotted: I had a simple question about warranty registration and another about brown Fortress (protective sheathing for the pipes and cables), but it was difficult to get any specifics from Scott and I had to call the office. Eventually, I got word about the installation that then took place on August 11. The installers were very hardworking and professional, but the one day wasn't enough and the installation had to continue on August 12. It took weeks for the remaining Fortress pieces to be put on. But this was only half the trouble.
A few days after the installation, when I spoke with Scott on the phone, he told me that he's made a mistake on the calculations for my $4,000 BC Hydro rebate and that he'd take care of it--with The Comfort Group either installing another unit or reimbursing me. When we spoke a few days after this, I became distressed to learn that Scott went ahead and submitted the rebate application without my involvement or consent (our previous agreement was that he's give me the calculations and I'd send in the forms). In retrospect, it's obvious that Scott knew that he made a mistake (he told me something wishy-washy about the rules for BC Hydro rebates changing--if he's a professional, he should've known about this in advance) and then tried to cover for it.
Sure enough, by September 15, BC Hydro have told me that they needed a home visit. This is when I knew that I've been screwed over. I asked Scott to call me--no response. I called him; he said everything would be fine. I didn't believe him, so I tried to get in touch with sales manager Brittany Froese, who also fed me the same line and said that The Comfort Group would be happy to work with me or even reimburse me. They were both wrong, and now they began to avoid responsibility. By October 7, I got a letter from BC Hydro stating I would be getting only $1,500 back out of the $4,000. I was now $2,500 out.
On October 8, Brittany wrote to me that she was working on my Fortis (?!) rebate. I wrote back, explaining that the rebate was with BC Hydro. She responded with "Rest assured either way we will get something sorted for you. Chat soon!" I followed up with Brittany on October 14 but received no response. On October 20, I wrote to Brittany and told her that I've already received the $1,500 rebate and was now under undue hardship due to the missing $2,500 which I need to place back on my line of credit. I set a boundary that, if I do not hear back by October 24, I would have to contact a lawyer. It is now October 24, and I have proceeded as stated.
As you can see, The Comfort Group doesn't care about its customers. They will say anything just to make a quick profit. I recommend steering clear. Caveat emptor.
