We called Roto Rooter Parksville at 8 AM on April 25, to clean an exterior drain root problem…read more They scheduled the service fo 2 to 4 hours from tme of our call. The dispatcher called shortly before 10AM to confirm we we home and said the technician would arrive shortly. The technician arrived promptly, and proceeded to extract 20 feet of root from the drain, then did a high pressure flush to clean the remaining dirt. He accomplished the whole job in an hour and a half. He was polite, efficient, competent, and very skilled. The fee was very reasonable, compared with the alternative of digging up our lawn replacing the pipe. We also received a senior's discount! Thank you Roto Rooter Parksville. We would use this company again, and recommend them. Vern

Today our old hot water tank (circa 1979) packed it in with water hissing, leaking and dripping. To…read morelimit the mess I shut down the water supply and called Roto-Rooter at about noon on Thursday. They advised that they could send a plumber on Monday morning and so began the planning process for a few waterless days - no tea, no showers, no dishwashing, no laundry... A few minutes later Roto-Rooter called about a cancellation. Did I want a plumber now, Ok he is on his way. He arrived shortly thereafter, evaluated the situation, arranged deliver of a shiny new hot water tank, completed the installation, removed the old tank and departed at about 4:00 pm. Not often am I impressed but he and Roto-Rooter really exceeded my expectations. Exceptional service and highly recommended - Thank you.

Replaced my hot water tank, was on time, cleaned up everything, did a good job…read more Will call him back when next time I need a plumber.

I've used Marshall Plumbing for many years and have suggested them to friends and family. I am so…read morehappy with their workmanship. Roxy

I have used Marshall Plumbing for many years, and have suggested them to friends. I am perfectly…read morehappy with their workmanship. Rachael

I have used Mazzei for several projects and have been impressed with their professionalism and…read moreefficiency. Curt, in particular, does great work. Polite, honest and high quality.

I keep getting bumped off your customer comments page via Google. I'll try this cut and paste…read moreversion. Late yesterday (9 June) I discovered one of my three outdoor electric outlets was not working, cutting off my in-ground sprinkler system. I called and was able to arrange for early repairs on-site at 0800 hrs today, 10 June. Joe Hitchcock (??) arrived at the time agreed & expected and got promptly to work. Masked for CV 19, he got to work smartly. The existing outlets were originally installed in 1989 and the covers were the worse for wear. Linked together on one control box switch, I noted he was especially careful to ensure and double check that he was not at any time unknowingly working on a live line. Joe worked methodically, neatly and carefully at his repairs, with the how's and why's being explained to me as he went about his work. When he was done, I reconnected my sprinkler control box and confirmed the system was fully operative. My wife, who is proud of her garden, was especially pleased. I earned kudos for not getting in the way playing Dagwood Bumstead. The job took a full two hours, but I am entirely satisfied the work completed was quite necessary and that it was completed to the highest standards of the Electrical Repair business. As we would have said in my long-ago Army Days: BRAVO ZULU Joe!!! Thank you for job well done! Bill McCullough

These people seem to have written the book on customer service. From a no water call at 8.30am to…read morecompletely fixed problem at 2.00pm one ferry ride and a small boat ride away from their office was amazing Rees arrived soaking wet from his boat ride in the pouring rain. he had arrived with his tools and the correct replacement unit set to work and was done within a couple of hours. You couldn" beat it Thanks for a job well done

Despite its being first in the list alphabetically of Nanaimo Water System providers, it ranks…read moreabsolutely last in customer service and integrity. This is not a company you ever want to deal with, unless you're anxious to launch a small claims action as I have. They refused to honour a three-year warranty on a UV system controller, stating that the warranty starts when they buy the products they sell and install for you, not when you actually receive them. In my case, I was told that the controller they supplied me with in June 2019 was actually three years and seven months old by April 2022. To quote the Operations Manager: "Warranty is based on installer purchase date, not installation or manufactured on date." How absurd! I refused to pay them $655 to replace the controller, and found one online and installed it myself, saving $133 in the process. At this point my system hadn't worked properly for 18 days. A week after the Operations Manager's response, and four days after I installed my new controller, his boss emailed me and said they wouldn't charge me to replace the controller. I replied that I had already replaced it and requested reimbursement for my expenses or I would sue for them plus court costs. The stunning reply was that "that was (my) decision" and they refused to reimburse me. Not only that, the boss then went into a rather personal accusatory diatribe that was not only incorrect but downright insulting. This from a man who states: "Unlike other companies, we try and (sic) operate with a high level of customer service and honesty." They may say they try, but they fail miserably. Lastly, on the original UV install, they neglected to properly disinfect the system and had to return to do it right after I complained. And on the controller issue above, the tech they sent initially replaced a part that had nothing to do with the problem, saying the part was poorly made back in 2019 when it was installed. It of course didn't make a whit of difference. I only wish there was a "zero stars" option...

I strongly recommend 250plumber. Their service is very good. They use a nifty heads-up app to let…read morethe customer know the plumber is on his way. Brock arrived at 8:30 to install a hot water tank, he drained the old tank then had cold water in the new tank available by 10, and the tank was fully installed before 12. By noon he was finished up and gone. Hot water was back in the tank by 4. The tank and installation total cost was very competitive - good price and best service, I'd say They are customer-friendly. Yes, call 250plumber for any of your plumbing needs. LJ

AVOID AT ALL COSTS!!!…read more FYI: The following information was gathered from two other sources that also inspected the plumbing and correctly determined the problem. My elderly mother-in-law's home had waste water starting to back up into the house so 250 Plumber was called in a panic. Brock came to the residence to investigate and apparently spent 6 hours there (according to the bill), scoped the drain but reportedly went the wrong direction (uphill, when water generally flows downhill). In addition, I believe this also involved installing a new cleanout although one already existed. The scope reportedly went uphill after meeting the tee to the main drain, rather than downhill, and ran into the termination box at the upper end of the drain pipe. I mentioned the situation to the plumber but the plumber stands by his work, despite the errors confirmed by the other plumber and property owner and refuses to negotiate the amount of the bill. Like I said: AVOID AT ALL COSTS!!!

I had called this company at least five times to fix Toilet valves, Taps and tub valves. Yes, they…read morecame out and fast fixed the problem. They gave me bills of two to $300 each time. Each time it was a different plumber, older guys that looked like they were experienced and honest. Now I wonder about that. I had to call him twice for one toilet to come out the second time and twice for a shower to come out a second time to fix the leak They just fixed weeks earlier. I figured it was the luck of the draw all my stuff was leaking until I found out why. The valves were leaking because the pressure reducing valve leading into the house was blown and the was 120 psi pressure instead of the normal 50 to 65 psi pressure. Not one guy from Norm's checked the pressure of the water coming into the house, would've found out the pressure reducing valve was blown, causing all these leaks. Apparently, these valves should be tested every 3 to 5 years and replaced if they're leaking. I did not know this because I come from a part of the country that do not use pressure reducing valves. I Called ServiceXCEL once and they spotted the problem right off the bat and brought it to my attention

Requested a quote for a toilet installation, received two quotes from other service providers but…read morejust a request to phone his office for an appointment. It was a fairly simple quote, replace original toilet with another basic one on the ground floor. Guess he didn't want the business.

JT Heating came in this morning to clean and service the fireplace and furnace. Darnell arrived in…read morethe time slot we were given when we booked and was very professional and thorough. Happy with this company and will use again in the future.

Buyer beware of Customer Service…read more We had a power outage on October 13, 2020, and when the power came back on our heat pump did not. My husband called JT Total Heating and told Val on the phone about our issue and the reply "we didn't install it". He said yes, we bought it and it was installed two years ago by you. She told him she would talk to someone and get back to us. I called back over two hours later as we hadn't heard from anyone and there's no heat in the house. The call was answered by Val who took the original call. There was absolutely no customer service from Val, all I heard were excuses coming that she couldn't get a hold of anyone and that we are in a pandemic so it will be two weeks before someone could come because service calls now are booking into February with all the snowbirds staying in town. My husband asked if they have anyone that deals with urgent calls like this she said no because they don't deal with emergencies and we are not considered one since we have a fire place and there are worse people out there in need. The fire place does not heat the house I told her. She told me to go somewhere else so I did and got superb service. JT Total Heating has lost two customers and I will continue to tell people how terrible their service is. I will letting different social media channels know about my experience with JT Total Heating. Typical small owned store with crappy customer service after they do the job.