I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

Very poor service. Difficult to get good servicing done in a timely manner. Major disconnect…read morebetween their sales people and their their so-called service group.

I hired this company to install a residential sprinkler system. They put in the connection to the…read morecity water and I paid the invoice in full on receipt. I then tried to book a follow up to install the lines, and they said they would get back to me within a day. They never did, and then stopped responding to all further attempts to contact them. I just tried again and finally got an answer, however they refused to book anything, saying they are too busy. I initially tried to book the follow up July 2024, and now in March 2025 they are too busy with other customers, even when I asked if I could book in June--a full year after they started the install. Horrific lack of customer service.

We bought a new hot tub from Calais Spas a year ago. Have been back a few times to have water…read moretested-they do a free test for anyone, whether you bought your spa from them or from some-one else. Seem to be very helpful with any questions or problems we have had! Murray was a great salesman. He had all the answers to all our questions when we were buying the spa. Made us feel at ease more than the "eager" sales people at the other hot tub dealers we checked out before buying. Would recommend them to friends any time!

Dont deal with Darian. He is a jerk , gives you bad advise and then makes you feel like an idiot…read morewhen you do as he says. He has horrible customer service skills and should never deal with the public. Oh he will be nice to you until you spend $8000.00 then treats you like garbage.

Terrific service! I had a terrible disaster with another company who installed a pool that would…read morenot stop leaking. Will went above and beyond to make sure my product was what I wanted, his deliverables were on time as promised. There were no surprises and I am enjoying every minute of my swim spa! Honest and Knowledgable!

I have had Island Hot Tub service my tub for the last nine years and they have always been…read morecourteous, on time and successful in providing a high level of customer care. It has always been a positive experience and I highly recommend Will and his team.