I'd give zero stars if I could for this business, so the one star is for the nice service tech that…read moreeventually came. We bought a very expensive hot tub from Paramount Recreation in January 2022. We have needed to call on two separate occasions for service, same issue with the tub both times. It was a challenge to get a service call the first time but this time was even worse. After 3 weeks of me repeatedly calling and being told we would be seen "the next time" they were up in our area it wasn't until I emailed the manufacture's customer service and cc'd Paramount that I actually got a response. I heard from the manufacturer quickly and had a service visit the next day. Paramount wasn't really sure what the issue was, thought it might be a board and said I needed to get the part directly from the manufacturer (tub is under warranty) or I could pay $950 and they'd get the part from their supplier??? To top things off, I had to give my cc number to initiate the service call, i asked how much would be charged, told $157 but was then charged an extra $100 for travel. Should have been contacted before additional $$ put on my cc. I'd encourage folks to look around for a company with a much better after purchase service record.

Spent over $10,000 on a hot tub with zero customer service after they take your money. Hot tub…read morecontinually tripped the breaker on our panel because of a leak onto the control panel inside the tab. Charge $150 to come look after only owning the tub 4 months, then don't show to fix the seal. Manager Matt is the most rude individual in the free world. He should not be in the sales business as he does not know how to speak to the public. The owner needs to take a look at his sales team in the parksville location. It's embarrassing. Better business bureau is my next stop. You're best to stay local with a small operation. This company is horrible!

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

Super friendly and knowledgeable owner/staff that are happy to share helpful tips with this upscale…read morepurchase.

From the owner: There's nothing more relaxing than soothing tired achy muscles in your very own hot tub after a…read morelong day's work. Campbell River Hot Tubs Ltd. and our hot tub sale and installation services let you pamper yourself, right at home. We also provide maintenance equipment and supplies to help you keep your soaker running in great condition. Serving all of the Campbell River area, we also deliver supplies such as water chemicals.

We have an older Beachcomber hot tub that has needed both repairs and catch-up maintenance. I…read moreknow next to nothing about hot tub repair other than what I've found on the internet. The staff at Ocean have been extremely helpful in providing information and advice as well as accessing older discontinued parts. They have provided me with an excellent service. Larry Pond

We hired this company to clean our hot tub & swim spa. We…read morefound that they weren't coming around once a week but would bill us for the visit. The communication between the office person & "field" person is weak. Neither knows what the other is doing. Very unsatisfactory when you need questions answered. Also, I was talked down to when Jim was in a bad mood & reminded me that WE were ONLY summer clients (we shut the pool & hot tub down when we go south for 4 months) and that he was doing US a favour by keeping us on as clients!!!! Anyways - in the 3 years we had this company hired- I caught the company at least 3 times, saying that they had cleaned our pool- but never did. (I tested my own water. Didn't fully trust them - but my husband did) TEST your water if you have this company hired! You could get very sick, or our loved ones could get very sick.

We bought a new hot tub from Calais Spas a year ago. Have been back a few times to have water…read moretested-they do a free test for anyone, whether you bought your spa from them or from some-one else. Seem to be very helpful with any questions or problems we have had! Murray was a great salesman. He had all the answers to all our questions when we were buying the spa. Made us feel at ease more than the "eager" sales people at the other hot tub dealers we checked out before buying. Would recommend them to friends any time!

Dont deal with Darian. He is a jerk , gives you bad advise and then makes you feel like an idiot…read morewhen you do as he says. He has horrible customer service skills and should never deal with the public. Oh he will be nice to you until you spend $8000.00 then treats you like garbage.

Terrific service! I had a terrible disaster with another company who installed a pool that would…read morenot stop leaking. Will went above and beyond to make sure my product was what I wanted, his deliverables were on time as promised. There were no surprises and I am enjoying every minute of my swim spa! Honest and Knowledgable!

I have had Island Hot Tub service my tub for the last nine years and they have always been…read morecourteous, on time and successful in providing a high level of customer care. It has always been a positive experience and I highly recommend Will and his team.

Absolutely amazing service. We have recently added a swim spa to our home. Communication was great,…read moredelivery was seamless. The team made the whole process super easy. We felt informed and love having such a great selection locally

I have spent a lot of money in this store over the years but recently ordered an item which I…read morethought was a little expensive, before ordering I checked what it would cost in Vancouver but ordered locally as I like to support the community. Well i saw the bill and said it was over $100 more than Vancouver and maybe 200 more than online. Justine said that was incorrect they had to charge a set price, she did check later and confirmed the lower pricing. Her other comment rather than being sympathetic was she should have charged me more! Really disappointed in the manner in which this was handled, customer service and social media are big today.

We engaged them in October 2020 to consult, procure and install a high end wood stove (it's now…read moreApril 2022). Due to "supply chain disruptions" there was significant delays; which while understandable at first, dragged on and on without progress. They have had some personal/family challenges which we want to be empathetic of; but they either need to work through/around them, or admit that they can't deliver and return our deposit. As a result of these extreme delays, our heating source has now failed, and we need to seek an alternative solution (not with this company). Update - the deposit has now been returned. I've raised the rating from 1 star to 2 (could have been better). Some benefit of doubt to consider, and hopefully their "best intentions" just didn't play out in our favour. We wish them well and hope that other customers have a better experience. We are strong believers in supporting local small businesses (a reason we selected them in the first place).

From the owner: We are a family owned and operated business that services central and north Vancouver Island. All…read moreour work is carried out by trained and certified professionals. We are WETT certified, which means we can do WETT inspections on all makes and models of solid fuel burning appliances. All chimney cleaning, repairs and installations will be done to meet all code compliance. Duct and dryer vent cleaning will be completed with little to no disruption to your home or work environments. We don't create or leave behind dust or debris and our vent cleaning methods are up to industry standards. Since we spend so much time up on rooftops, that gutter cleaning is a breeze for us. Our workers are all trained and knowledgeable of the latest safety standards and are fully insured. Call us today for a free estimate.