Wonderful service from the start. I had a horrible time with purchasing my hot tub elsewhere. After…read moreI puchased the staff was not there to assist me in water chemistry start up of hot tub or maintenance. I went to Splash Edgemont, Sasha was there to assist me with water testing on professional lab in store, provided all the necessary chemicals needed with discounts for my troubles and set me up on a weekly straightforward all in one schedule and system, I cannot be happier and recommend everyone to Splash. Sasha the location manager is fantastic and has saved me from a heart attack!

Absolutely horrendous service experience after being a client for many years. Don't ever question…read moreor make any comment regarding their lack of service or you will blamed completely for any shortcomings. What a terrible customer service experience

Where do I start? Installing a pool is like doing a house renovation. There are many moving…read more parts, many things to consider outside of the original goal, and licenses and permits through the roof to deal with too. And that is why it is critical to have an excellent working relationship with the contractors. In this case, ARIA. From the first moment I met the team, I felt comfortable. They understood what I wanted, and how fast I wanted it, and were willing to work within the very strict parameters of the site itself and my often quite strong demands. The team behind them, especially the project manager, Jen and the site manager James, went out of their way to find solutions and to accommodate my wishes. This was not an easy build. It was on an existing property and had no rear access. So everything came down the side of the house, and for the pool (fiberglass) itself, OVER the house! That was an incredible sight. Note that damage to existing structures is inevitable but miraculously only a bit of concrete was cracked due to the weight of one of the trucks. Aria repaired it without a thought even though it wasn't their error. The digging of the pool started mid-February and by June 1st I was swimming in it and that included the landscaping. There were a lot of hiccups along the way especially with the sub trades but every time I needed them, ARIA showed up, or chased people down. This was an outstanding level of customer service and customer care and I'm grateful to my son who found them in the first place. Because there are so many components to the construction of a pool, especially mine, I can't give the process a 5 out of 5 stars, but can I give the company 5 out of 5 for truly working hard to make me happy at a reasonable price. PS If the link works, go to YouTube and you can watch the process from beginning to end. This is my video and has nothing to do with the company. https://youtu.be/Lhvg7z84a8A?si=QZqHpXsEHGijzqFt

This company: -does not use proper materials…read more-does not have a company liaison - phone number lead to a call center in the USA -does not communicate -does not take ownership for mistakes -only speaks to the client when they want a bill paid -has no foreman on site -cuts corners -does not adhere to quotes -has staff retention challenges -overpromises and underdelivers

Our hot tub has been serviced by Adam of Mint Pool, twice. Both times his assistance was prompt,…read moretimely and efficient. Any questions we had were quickly answered in a professional manner, demonstrating his knowledge and expertise. I would not hesitate to recommend Mint Pool, to anyone needing pool, spa and hot tub service.

They never got back to me when I was trying to set up a regular pool service contract. I had to…read moremake several phone calls, I sent them what they asked for and never heard back. When I spoke to them the excuse was always the same - very busy.

We had been a customer of Imperial Paddock Pools for the last 42 years, they actually built the…read morepool, the first 40 years the service and customer care was really good, but the last 2 years it really went down hill, so we had no choice to fire them last Friday for incompetence and poor customer service, as no one came to service our pool for the whole month, well they did show up briefly one time, even after the heavy wind storm we had at the beginning of November. I talked to customer service at least 6 times, and each time they gave me an excuse why the pool technician didn't show up, one time they said that he had to take his girlfriend to the hospital. I would not use them again

Trasolini pools built our pool in 2016. The pool has very high craftsmanship. Building a home…read morepool can be a big project but with an experienced pool builder the process can be handled with confidence. We are very happy with the pool and it is a beautiful addition to our home.

Great job & good workmanship on fixing the cracks in my 10'x30' pool in-ground pool. Good value for…read morethe work. Even though the scope ended up exceeding the original estimate, Vince kept to his original lump sump quote. This was very helpful in keeping my budget. He replaced broken tiles, acid-cleaned the pool, fixed the circ pump, balanced the pool after the repair, all of which are not part of the original scope. After completion, he came back several times to make sure everything is in good order. I couldn't help but give him a small bonus for the good work. Highly recommended. -Gary, West Vancouver.

Vince was great in fixing a leak on my hot tub. He was very responsive and knowledgeable. I highly…read morerecommend his services.

Sourab spent hours trying to fix our cold plunge, and even drive into Vancouver to get a part. The…read morebill was significantly lower than expected and the service was exceptional. That's twice mow where C Blu has provided exceptional and reliable service.

When you need to winterize your pool or get pool covers for the winter time, this is the place to…read morego to. Personalized service and they can come to you just call Karen or Dave with your question (604) 589-4281 They also have pool water testing and all the pool salts and chemicals to keep the water healthy.

I have been a customer for over 20 years. That should tell you the quality and consistency of…read moreservice I have enjoyed that has made me a loyal customer. From keeping the pool water clean, to the installation of a new liner a few years ago and the maintenance of water quality in the hot tub their work is diligent and accurate. When there was a problem with a new motherboard for the hot tub, both Dale and Tyson were on the phone with the manufacturer to fix the problem. Something that took a few hours to resolve. They are the best. Hardworking, honest and dependable.

Ugh. If you don't have to use them, I would suggest don't. I would expect that service guys would…read moreat leasst leave a card saying tHey came to do a service - but instead, they expect that ghost services are acceptable - and then serve you with an invoice for POSSIBLE services rendered. In general, communication is poor. If your willing to kiss your money goodbye without any proof or communication - this is the place for you. Otherwise - I would demand a schedule, calling cards stating the person was there and report of what they did and then it makes sense. If you don't, expect to be chewed out by the owner who has no visibility into his Employee routes and thinks that sub-par "BURB" service is OK. Not in the big city - we demand and deserve better than this! I would give them a second chance if they could implement the above system suggestions. Here's hoping.