I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

I was in a car accident that changed my life for the worst back in 2018. For about 10 months after…read morethe accident, I had daily vomiting from the pain I was in. I will keep a long story short, and say that I was able to access a better network of doctors by getting insurance through my workplace instead of through Covered CA. Dr. Brizuela promised me that he would partner with me to improve my condition and health and refer to experts for anything he couldn't figure out. HE HAS CHANGED MY LIFE!!! I am not crier. But every time I am in his office and tell him how I'm feeling better and slowly but surely returning to "normal" activities, I start crying when I feel the hope swell up within me to return to my life of health and fitness. (I was training for my first bikini competition prior to the car accident.) He is very kind, empathetic, and truly listens to your concerns and responds with kindness and care that improves your condition. If you are looking for an excellent, top-notch neurologist, look no further because Dr. Brizuela will change your life for the better. Thank you, Dr. Brizuela, for helping me on my journey of becoming myself again instead of a shadow of who I used to be.

I feel as if I was just dropped off.. by Dr Lise Phan; no referrals to a specialist or nothing!!!read more

I'd like to share my personal feedback about Dr. Liao's office based on my recent experiences since…read moreJanuary 2026. The staff has consistently demonstrated courtesy, patience, and a genuinely helpful attitude. Every interaction--whether in person or over the phone--has been handled with professionalism and care. During a recent call, they remained patient and attentive, ensuring I received my results even though I needed to wait about six (6) minutes. Their willingness to assist and their calm, respectful manner made the experience smooth and reassuring. Overall, the team's professionalism, kindness, and commitment to patient support truly stand out and deserve recognition.

Typical service. Difficult getting appoint meant. Feel rushed during appointment. No summary after…read morevisit.

I've been with Dr. Tran for many years, and I normally don't spend time writing reviews. I recently…read morecame across her Yelp page while searching for her address and was genuinely surprised to see her rating drop. It felt very unfair, and I wanted to share my experience. It is always a pleasure to see Dr. Tran. She has consistently been patient, attentive, and respectful. I tend to have a lot of questions, and I usually do my own research before appointments because I know she is busy and other patients are waiting. That mutual respect goes both ways, and she has never made me feel rushed or dismissed. What I value most is how she explains my health issues. She takes the time to explain the underlying reasons, not just what to do or what not to do. That approach helps me truly understand the situation so I can make informed decisions. Many doctors simply give instructions without explaining the logic behind them, and with my personality, that often leads me to ignore advice I don't fully understand. Dr. Tran is different, and that makes a huge difference in my care. The staff has also been consistently helpful and professional. As long as you arrive on time, there is usually very little waiting. Good communication between a doctor and patient is extremely important, and Dr. Tran genuinely listens. I hope she continues practicing medicine the way she does and doesn't let unfair reviews discourage her.

Customers service, front desk poorly. Had an appointment for daughter physical exam. Ran 15mins…read morelate due to traffic and getting her out of school. Was turned away once we got there. Stating we are late and need to reschedule to a different date. Is our schedule not busy as theirs? Since when do we not wait for doctors at least 30mins after appointment time? We sure did many times here at this office/facility. Now that we ran a lil bit late, we have to reschedule?? Thanks to this kind of service and response , you now lost a whole family as clients. Hope everyone take this review into consideration that our time is as important as the dortors

Dr. Apelian has been incredibly helpful throughout my experience dealing with chronic migraines. I…read morehave a complex situation, and he has always been thorough, patient, and determined to find a treatment that works for me. Even when something doesn't work, he doesn't give up and continues exploring different options. I truly appreciate the time and effort he has put into my care and highly recommend him.

My son suffers from epilepsy and was in remission for 7 years when out of nowhere it came back. As…read moreany mother does you research tirelessly trying to find the best doctor. Hands down, Dr. Apelian is the best doctor specializing in epilepsy. He was very detailed in the next steps and found his transparency to be refreshing. I can't thank him enough for taking to answer the whole list of questions I had. His bedside manner is compassionate and caring even when I was balling my eyes out, his confidence and expertise put my mind at ease. I can't thank him enough for everything. He is a game changer. If you suffer from epilepsy, definitely recommend Dr. Apelian. His office staff is amazing and are helpful with any insurance questions you have.

Much like others who posted here, I found their office management is a wreck. Nobody knows…read moreanything. Thier office called me and when I picked up they hung up, so I immediately returned the call. I was listening to the phone ring for 30 minutes. Gave up. Tried again a few minutes later, 30 minutes later gave up. Tried again and after 20 minutes I got hold of a human who told me about an appointment I have been scheduled for. What if I had not persisted? They told me they don't use their patient portal because all their patients are computer illiterate. I am a programmer with 35 years of experience and I seriously doubt their clientelle are computer illiterate. Nothing is done on time ever. Communication of any sort is nearly impossible. Otherwise, their doctors are great -- some bean counter convinced them to slash their office staff to nothing. They can barely manage.

My wife had two tests done on Tuesday and Wednesday, July 14 and 15. On Friday morning we were told…read morethat the results of the Wednesday test is already available on her Cedar Sinai site. It was not!! We tried to contact management, but no one was there. We'll try again tomorrow, on Monday July 20, but we have little hope to due to the chaos that drives this place. This is in stark contrast with Cedars Sinai, my wife had a nuclear stress test on Friday July 17 and the results were available on Saturday July 18. This is a poorly run organization that does not seem to care about the patients. Test results could reveal problems that Foothill Cardiology must address immediately. Avoid this place if you care about your health! Those with geographic inclinations who named it Foothill Cardiology should have called it Death Valley Cardiology!!

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

He's a really nice and caring doctor! Answered questions and wasn't rushing like other doctors I've…read moreseen! The office customer service is quite nice surprisingly! I've been to other doctor appointments and the office people are rude but this one was quite nice! The entrance parking can be tricky but parking is free and this doctor's office is on the second floor. This particular office is only for outpatient minor surgeries.

While I think the doctor is very smart and provides great treatment, the office is highly…read moredisorganized. They frequently don't have me on the list of patients for the day despite me getting a confirmation text from the office, they run 30+ minutes late for every appointment and have such poor customer service at the front desk. It's so frustrating.