I Love Dr Querubin. This is nothing to do w her. I have the worst time getting hold of someone to make an appointment. That is not the worst part, It should Not take 12 minutes to make a dr's appointment. Angelino hung up on me. So i called back and said the phone got disconnected and he said it happens when he tried to answer other call. Yet he never bothered to call back. Then, when I said it is the system not you, he said oh I apologize. Then I asked for pomona or Arcadia office He goes: you want Pasadena office? Me: what? I said Pomona or Arcadia Him; Oh I was just making sure it wasn't Pasadena. I tried to be patient but he lost me read more

I had EEG in this facility. The technician who did the test was tactless. I didnt get her name. I had it this afternoon. As if she was talking to a child when giving instructions. Im an RN so I know how a patient must be treated. I hope she can change her way of giving instructions. I dont want her to lose her job but I hope the manager can reprimand her. Im also under stress these days coz I will have a biopsy for a nodule. Dr. Arthur An I think is a good doctor. He explains everything and he spends enough time with me. Asking if I have more concerns. The front desk Cassandra was very warm and polite! read more

Dr Nune was great! Answered all questions. Speaks clearly. Was so informative. Fast and clean. Office experience was great. Scheduled to go back in 3 months. By the time I got of the office. My schedule was already set. My experience was great read more

Never on time 1:00 appt means nothing u may get in a hour later waiting worst scheduling I've seen Every time I've come here with a appointment read more

This review is for Dr. Arnold Brizuela. To make a long 8 months of a story short. This Dr. was not suited for our family's needs. We feel that Dr. Brizuela was very cold and insensitive when diagnosing my father with Alzheimer's. He did not take the time to explain the findings in the results of the tests he ordered (MRI,EEG,AB) nor did he provide any guidance for my father's future after receiving such a life-changing diagnosis. My parents were left completely in the dark with no questions answered. Instead of addressing my mom's concerns, he brushed her off to his PA who was supposed to follow up with a phone call that never came. This experience felt very unprofessional and left us feeling unsupported at a time when compassion and clarity were needed most. Horrible communication. Unnecessary appointments that could have been cancelled and Rescheduled if Dr. only took the time to make sure all test results were in prior to the visit. No regard for people's time. UNPROFESSIONAL. VAGUE. DISMISSIVE. RUSHED. UNENGAGED. Get it together. read more

The doctor that my mom saw was fine however in order to get a PET scan the office staff just ignores you even after repeated request from myself via email and from the imaging center. How much do the doctors really care about the patients if they don't follow up properly with the paperwork that the imaging center needs? read more

This review is for Dr Nune and the clinical staff: The reason for the visit was for both vestibular and memory issues. I wish I was more invasive and snapped a shot because you cannot believe this. The tech was dressed in a red themed jacket to top off an outfit more fitting of attending a rap concert than a medical office. I thought I was being punked. The guy was pleasant enough but dressed very inappropriately. I cannot take any doctor seriously that would allow for anyone working in said office to not be outfitted in proper scrubs etc.. The younger lady at check in was very pleasant but not able to obtain my MRI records while at my visit that was around 45 minutes (wait was around 10 minutes and 30 minutes for the visit. The doctor told me the visit was going to be be focused on one issue (not two) and this was going to be memory. I did a quick walk at the end to show instability when I walk (I had my balance nerve cut years ago during a resection). I got some archaic test complete with kindergarten animal sketches and other nonsense in a test that was likely created sometime in the 1960's. Meanwhile, I misplace everything all the time including cars I just parked minutes prior to a quick run into the store. So, how does this address help define my memory issues?! I am starting to think neurologist are completely pointless. I mean Chat GPT is more helpful and that is not saying much. Finally, I was offered a future EEG test. I was directed to a room with a woman with glasses to set that appointment. This was a woman with attitude (wore glasses and hair pulled back in a ponytail). I asked if I could have this test closer to home since this was a trek and I was told after developing care that future visits could be virtual. She took some attitude with me and stated twice about how the test needs to be done in that office. A good doctor would understand my situation and want to make it as easy for a patient as possible (imho). I kept insisting that I would not want to return to have this test there, so she hems and haws then gets up to ask the doctor (supposedly) and comes back to tell me it's a negative and I have to come there. Oh, and it gets better because then you have to wait a month if you want to get the results. Every single doctor posts results in your medical chart and if something is abnormal then they call you. Thank goodness this doctor is not treating something more dire (at least for me) because who needs to wait a month for a useless test....no one and I am out. read more

I love doctor george nune! he is the best!! he listens to anything i have concerns about and explains everything so thoroughly. He is so nice and makes me feel very comfortable to be around. Probably one of my favorite doctors I see. read more

My favorite thing is how they have a little sign at the front desk inviting patients to leave Google reviews...but they barely even glanced up when I walked through the doors, quite confused as to which giant desk to even approach. Nobody greeted me, asked if I was checking in or even bothered looking up for that matter. They don't validate, so don't bother asking. I didn't have to wait long. Dr. Valentine was alright. Cool socks. I came for a nerve test that was unfortunately not too informative for the issue I've been having, but I won't hold that against him... Just hire somebody at the front desk to who can make eye contact and at least fake a smile with the patients as they enter and exit? read more

Be forewarned: No One Answers The Phone. There is one phone number for all the locations in the area that I am. Once in a while, someone answers the phone. It seems to be the same guy, you can't hear him very well, you're not sure he's understanding what you're saying, and you never get satisfaction. I would have left one star, except that Lynsey Lakin is great! However, I have been trying for four weeks now to return her call, which is vital. My husband is starting a new MS medication, she called, and we can't get a hold of her no matter what method we try. I even sent a message through the portal messaging system. Four days later, still nothing, and the person supposed to be answering the phone, does not pick up, and eventually it goes to voicemail. FYI - I have never received a return call from leaving a voicemail either. I have never encountered a medical group or business that operates like this. It's absolutely outrageous, not to mention dangerous. My husband is declining day by day, and he can't start this medication without getting some information beforehand. How are we supposed to do this when nobody even picks up the phone? It's absolutely bizarre and unacceptable on every level. read more

The lady in the front with glasses is always with much attitude and has a very racist demeanor. I had to switch neurologist because that lady is very uncomfortable to even check in with. Then I had to wait hours after the copay was already charged! Such a horrible place! read more

This review is for the receptionist and check-in experience ONLY. Dr Valentine and FNP-C Laykin are both great and caring people, and I have faith that my diagnosis and course of treatment to date have been quite reasonable. My review today focuses ONLY on my experience checking in for today's appointment...the time and date as written on the appointment card as well as sent to me via the Follow My Health patient portal. When I checked in and started to write my name on the check-in list, the receptionist asked for my name. After checking her screen, she said I had no appointment for today. I was flummoxed, but I had not brought my appointment card as proof. She told me to sit down and wait until she could look into it further. After a while, it occured to me to log into the patient portal to see if there was a record of my appointment there. Indeed there was in the form of an email sent to me on the date of my last appointment in January, confirming the date/time/location of my next visit. I got up and showed her the email confirmation. She only read the "sent" date in the header and said "Oh, that's for your January appointment!" I said 'No! Read further down and you'll see the email was SENT in January, confirming the appointment for TODAY." She basically blew me off, no acknowledgement that the fault was theirs and not mine, no apology, no sympathy. Throughout the interaction with her, her attitude made me feel like the idiot even after I pointed out proof of the appointment. After getting a telehealth appointment near the end of the day, I left. On the drive home, thinking about how badly I was treated made me feel worse and worse. I almost lost it, but was able to settle myself enough to continue to drive safely. She had no empathy or understanding that patients are there because they are suffering (in varying degrees) and that some are experiencing frustration and despair from long term conditions that remain unresolved. Frustration and despair also affects a patient if the practice, for any reason, causes the patient to question whether to continue or switch doctors. I have every reason to want to continue with Valentine and Lakin. But part of the role of people at the front desk is to be a brand ambassador for the practice. I refuse to be treated like s**t and made to feel the fool by front office personnel, but I despair if that means I would have to seek out another practice. West Coast Neurology must address the IT failure to maintain my appointment time despite it showing in the patient portal, and the exacerbating attitude of the receptionist. I noticed that when I received the confirmation of today's telehealth appointment, it came via a text from phreesia, which I believe is a separate plaform from Follow My Health. Maybe they don't talk to each other, and thus phreesia did not pick up today's in-office appointment? BTW, (I'm sure many of you have experienced this) phreesia after entering your check-in data, you have to annoyingly click through several health-related ads...HORRIBLE, what a waste of time! As of now, I'm still fuming and a bit on the fence. We'll see how this evening's telehealth appointment goes. I am also experiencing great anxiety and frustration in giving only 1 star, even though I explain why above, and for having to spend more than an hour composing and writing and proofing this review to keep from exploding. read more

I have left a more detailed review of a specific Dr. in/at this 'group' . The name is Dr. Brizuela. I've detailed the many issues that I had/have with his staff, levels of professionalism and competence (or incompetence). I've noted in that same review, much more that I would recommend that others seeing this will go read it (as opposed to rewriting the entire review here again). Also, prior to Dr. Brizuela, I had another doctor who I assume is with West Coast Neurology, a Dr. Barton. I wasn't pleased with his cold, uncaring demeanor. He couldn't/wouldn't ever look me in the eye and would just give me samples of things that the pharmaceutical companies would give him. Unfortunately with my free insurance (I guess through the ACA ) I'm limited in the doctors from which I can choose. So now, I'm just stuck with Dr. Brizuela still but I just don't go back (since my last visit quite a while ago). read more

Dr. Brizuela is the best neurologist I've ever had! After years of searching for a good neurologist, I finally found a doctor who truly cares and listens without rushing you. Dr. Brizuela is incredibly intelligent and remembers everything. When I've had random attacks and called for advice or help he immediately answered even with a busy schedule. Truly blessed to have found a doctor like him. Absolutely recommend! read more

Dr. Brizuela is hands down the best Neurologist ever! He takes his time with his patients and really listens to all of their concerns. Under his care my mother is on the right track to better health. Thank you Dr. Brizuela and the team at West Coast Neurology read more

Love the customer service and staff I look forward to seeing Dr. Brizuela he's very professional and a very insightful neurologist very caring and patient read more