We have a big complicated AV system we asked if they could take over and help us fix as the…read moreinternet was not working. They came by and looked and told us it was a bigger problem they could not fix and would send us a quote. The quote included several pieces of equipment that were priced 2-5x retail. FSTG-DREAM-PRO 10G Cloud Gateway with 100+ UniFi device / 1,000+ client support and 3.5 Gbps IPS routing. was quoted as $999.99 when it retails for $379 FSTG 10Gbps SFP+ Direct Attach Cable (1meter) was quoted at $29.99 when it retails for $15 OvrC Pro Lifetime License + Hub, non-locking barrel connector power connection type was quoted as $999.99 when it retails for to $199 *note this is only available to authorized AV dealers but a 5x mark up is insane I asked why and was told it was small business markup and was told quote "It includes sourcing, shipping, platform fees, payment processing fees and more that our clients may not originally consider. The raised price also covers our regular remote network maintenance, ensuring your network continuously runs at peak performance following the conclusion of the project. A large portion of business model is our post-install support and efforts to create peace of mind for our clientele regarding our systems." However on that quote was also a $70/mo service plan that was supposed to cover the aforementioned post-install support. I asked about the double charge for support and asked if I could bring my own equipment and they ignored my email So this company is SUPER SHADY and please review your quotes and google any equipment that they tell you that you need because 1. you probably don't need it (we ended up fixing the internet ourselves) and 2. they are probably overcharging you. Just run the quote through Claude or ChatGPT and ask if there's anything concerning in it. It will do all the research for you.

UPDATE: After my…read moreoriginal review, the company's CEO personally reached out to discuss the situation. Although the project did not meet my expectations and my original concerns remain, I appreciate that he took the feedback seriously, worked to resolve outstanding issues, and refunded the design fee. I am updating my review to reflect the company's efforts to make things right.

I recently got 5.1 Home theater system installed in 3 rooms. Rozel did a great job of installing…read morethe in-ceiling speakers. Watching out for studs and wooden beams while positioning the speakers. Once the speakers were installed Rozel, setup the receivers and subwoofer. Then he did calibration of the speakers to make sure the sound quality is best for different seating arrangements within the room. Overall the work was very clean and tidy. Worked very efficiently, assistant Mo was quick as well. They together setup the cables with banana plugs, to avoid messy connections at the back of the receiver. Rozel is very knowledgeable of Denon HEOS system, and helped setup multi room network with HEOS. Will use the services of Soundwise AV again for any low voltage needs.

Rozel installed some CAT wire connectors for us to enable whole home ethernet. He completed the…read moretask quickly and cleanly. His price was very fair. I will definitely use him again if we have anymore ethernet / audio / AV projects. Thanks!

I've worked with First Reflection for almost a decade on home automation projects. Ron is a true…read moreprofessional and subject matter expert in the automation (excellent on Control 4) and audio/video field. The range of First Reflection to support minor service and maintenance requests to large systems projects makes them a standout and can endorse them with confidence!

we have had considerable difficulty getting our Sonos system working properly. Ron came in,…read moreassessed the situation, and unraveled a complex mess of problems in the way our system had been put together. we are now the happy owners of a properly functioning Sonos system, and are listening to beautiful music. Ron is a natural problem-solver. Many thanks!

Worked with Saul and Sienna. What a great combo! Really…read moreknow their stuff. My husband was able to get exactly what he wanted.

We had a tough set up at our home that was over ten years old and in need of a real overhaul with…read moresome pretty complicated situations involved. Our first priority was a new TV and a new receiver and getting confirmation this team could do the work. Well, they can and not only can they do most anything you need, they do it with patience, lots of grace, a sense of humor, total dedication to perfection and without ripping you off. Once you start talking to the people who work here you will find that most of them have been there for over a decade and some of them have been there almost two decades and that's because they love what they do and it shows in every aspect of this process. We had an initial consultation which they credit back to you if you have the work done and then we made our choices with tons of guidance based on our budget and needs. The team came on the day of install and they were clean, professional, knowledgeable and just plain good guys. We had one little hiccup after they left and they immediately came back and fixed it. We started with Quincy in the store to pick out the TV and eventually started working with Alex for the entire set up and he sticks with you through everything until the very end, even follow ups. He's easy to get a hold of and responds directly. Lloyd came to do the once over for install and the guys who came to do the work were Desmond and Alan. I really can't recommend them enough and they made what we thought was going to be a difficult and hard experience something that we quite enjoyed and we are super happy with the end result. Here's hoping it lasts at least another ten years!

Valley Home Theatre and Automation installed an automation, security system, and a home theatre in…read morea house we purchased. Glenn helped to design everything and even sketched out a tiered riser with lights in the stairs for our contractor to build in the home theater. The installation was professional and the system is operating well. Definitely recomend!

Back in 2011, when I was living in Brentwood, I spent over five figures setting up Control4 whole…read morehouse automation with VHT: stereo, TV, indoor/outdoor speakers multi zones, lights, thermostat, front door, etc,, That's when the "two Glens" were running the show. Come 2020 one of the Glen's retired and the other cut back. Peter was now "the face" of VHT. He was cool...until he wasn't. One day I called him about doing an adjustment to the Control4 system. It was a minor job. Instead of a "let's set something up," he gave me pushback, saying his tech lives in the Central Valley and that's a long ways from Brentwood, implying my job is too small to do. I was surprised. Distance was never an issue...until then. Now that I've moved to San Rafael, I'm going with a local installer. I wish VHT well; they've branched out to San Francisco and Cupertino. But I just got the feeling they didn't want my business anymore.

Hired Holland Electric to run a few CAT6 patches for my WAN and install two Ubiquiti access points,…read moreand I couldn't be happier with the results. Communication was excellent from start to finish -- he was on time, responsive, and made the whole process easy. The workmanship was outstanding. Every connection was terminated cleanly and tested, and the job site was left spotless. He went above and beyond by ceiling-mounting my Ubiquiti APs to the terminated drops, giving me a clean, professional finish. Truly a pro -- clean, thorough, and great to work with. I'll absolutely be hiring Holland Electric again for future projects. Highly recommend!

Reliable and transparent, as always. He checked the wiring running between my kitchen and the…read moregarage, found flaws in it, and repaired them -- then recommended I still not run two high-power appliances on that wall. Highly recommend.

AvidWorks Technology installed 5 Ring cameras and 1 Ring Video Doorbell at my home. The project was…read morecompleted on time and on budget, exactly as promised. Their team showed excellent knowledge and installation skills, making the whole process smooth and professional. The equipment works flawlessly, and their attention to detail is impressive. I highly recommend AvidWorks Technology to anyone considering a home security project. They delivered excellent service, and I'll gladly use them again in the future.

I worked with them to replace old ADT cameras with new Reolink cameras. They are probably the most…read morethorough contractor of any kind I've ever worked with.

All I can say is this is exactly what you expect from a business. Knowledge and the capability to…read moreexecute. I thought I could have done my sound system on my own but I'm so glad I hired John instead I'm not so foolish after all. I'm absolutely grateful to have had this project go so seamlessly.

John Dewey and HPAV is the best Audio/Video company I've ever worked with. After decades with…read moreanother AV company, I switched to HPAV . Why? Because John's knowledge, dependability and access are second to none. He's provided me with quality work and products and is on top of all technology industry trends. His calm, patient demeanor makes him a pleasure to work with. I give John and HPAV an 11out of 10 and unequivocally recommend him for any AV needs!!

We had a great experience with Bay Area Wall Mounts, and I especially want to recognize our…read moretechnician, Ismat, who was courteous, professional, punctual, and clearly experienced with this type of installation. Before choosing a company, I compared several TV mounting businesses on both Yelp and Google. I ultimately decided on Bay Area Wall Mounts because of their established reviews and the photos of their previous work, and I'm glad I did. Ismat installed our 65" LG C6 TV along with an LG S95TR soundbar above our fireplace and mantel. I was initially unsure whether the fireplace and mantel would make the installation more difficult, but he handled it without any issues and made sure everything was centered, level, and positioned properly. One of the biggest things I wanted was a clean installation with no visible cords. They were able to create a power bridge system that concealed the wiring and routed everything to a nearby outlet. They also left us with additional connectivity so we can add two more HDMI devices in the future. The finished setup looks very clean and professional. The price was fair, although perhaps a little on the higher side compared with some options I looked at. That said, I would rather pay for quality workmanship and have the job done correctly than simply choose the cheapest option, especially when mounting an expensive TV above a fireplace. Overall, I'm very happy with the finished result and the quality of the installation. I wouldn't hesitate to use Bay Area Wall Mounts again for any future TV mounting needs, and I would definitely recommend Ismat and the team.

Technician fixed the issues. So I am changing the review…read moreback to 5 stars. All the issues have been fixed