If I was able to tell my story without giving a star, they would not have one. I was a customer for 12 years. Yes, it seems like a life time. There was always some type of issue, for example: the battery needs replaced, the sensor fell off the window, the alarm kept going off in the middle of the night and while sleeping getting calls waking you out of your sleep for the wind blowing to hard. However, I stayed as a loyal customer and kept paying my bill. Time passed and now there will be someone home all day long. Called ADT to cancel my service, this is when I received the run around, the excellent customer service went out the window. When called I was told I had to be transferred to another department to cancel my service. Being transferred, I tell you I was literally on hold for a full 30 minutes and no one ever answered, I believe now, this is what they do hoping you will hang up so they can continue to charge you for service. Called back, trying to explain that since COVID -19 finance has changed and there is someone at my home at all times. We just can't afford the service any longer. I was transferred without notice, transferred to rude and disrespectful representative and was transferred to the wrong department. This is when I decided not to pay for the service, hoping if no pay, no service and seven (7) months passed. Wam!!! Received a bill, owing approximately $200.00, for what??? Remind you, there is someone at my home 24/7, what service did ADT provide me. I called ADT and was transferred again, was on hold for 45 to 1 hour waiting for a live person. Finally, I spoke with an Account Manager Amanda. Explained my situation, she was so apologetic, I thought to myself finally. She stated she was the right person to talk to. However, you can't cancel or we will not waive the fees, unless you start a new service. Mind Blown.., what???????? Basically, your company are charging me for service that are not being used, because no one answered the phone to cancel my service, I was transferred to the incorrect department and to top it off I did not pay for the service, so you just continue to charge me for service that was not being used. Amanda offer several alternative option for me to continue service at a lesser price and to have a technician come out to service our system for free and once I denied the options, she stated she will not waive the bogus charges that I am being charged. This needs to be addressed ASAP. I will never recommend anyone to ADT. read more