Very helpful service with selecting an ODB2 scanner. Exactly what I needed and affordable saving me…read morea lot of time and money looking for the right tool.

Came in on a Friday afternoon to purchase a low light headlight bulb for my Hyundai. I saw a video…read moreonline of how to change it which seemed pretty easy, but Isaiah helped me out and installed it in the parking lot! I appreciate Isaiah's customer service and prompt assistance. Thank you so much!

Great location, friendly, knowledgeable, patient staff. Appreciate having this shop nearby and…read moretheir willingness to help.

This is the first time back at this store in 4 years, maybe 5. I stopped coming here because the…read moreemployees always had a scowl on their face and came across as rude to me. Made me feel like I was bothering them so I stuck to Amazon. Today, I needed new wiper blades and I couldn't wait for 2 day shipping. I was prepared for a rude interaction. I didn't see any of the employees from before. The young man who helped me was super nice! He even offered to help install the wiper blades (took him up on the offer). The manager was also super nice. I was so relieved. I can come to this store again for my car needs and not have to order off Amazon!

AJ was great! She and her team were efficient and courteous…read more 1st time customer and I would return

I was hopeful that this visit would begin to change my opinion about this establishment. But it did…read morenot. It was a long time after pulling up that someone even greeted me. And it was not at all busy. Loud music playing in the shop. Pretty unprofessional. Worst of all, I looked at the receipt after driving away and realized that they had mis-identified the vehicle and thus, installed the wrong amount of oil and possibly the wrong filter. I had to return and spend more time discussing the situation (had to talk to three people). None of the seemed to understand the problem. Last of all, there was a note that it was not possible to clean up the oil spilled during the work due to vehicle design. This, of course, is BS. In all, This was a bad experience which included lots of mistakes and unprofessional behavior.

Excellent service, I had a stuck lock on a roof box and Brandon quickly was able to solve it and…read moreopen it up. Also, it is very helpful in finding replacement parts. Nice store lots of selection. Look forward to fulfilling my future needs for accessories.

These people are experts at any kind of rack system. Great work on installation if you need that. I…read moredid appreciate the practical advice on my specific needs.

I used this service for over seven years while living in Seattle. This is my long-term (and long…read moreoverdue) review of their service. First, I've always found Ace Auto to be courteous, honest, and clear with communicating the work that my cars needed (a 2013 Camry switching to a 2017 RAV4 Hybrid later). They've always been up-front about what work is critical versus what can be delayed until later. Second, the owners are dedicated to ensuring that cars are repaired and returned in a timely fashion. When COVID hit in 2020, they went in on the weekend to fix my RAV4 all so that I could get my car back on the following Monday as promised (which wasn't actually their fault as a supplier error caused the wrong part to be shipped initially, and the right part only arrived when the shop was about to close on Friday). Third, while the service provided might not be the cheapest, I have NEVER had to take my car back in to get a repair "fixed" because it was done improperly the first time. This was really important to me because my car was my main mode of transportation as a family caregiver. I'm sorry that it took me almost eight years and two different cars to get around to writing this review. On the other hand, I can pretty confidently say that you can rely on Ace Auto to make sure your vehicle stays in great shape over the years. Thanks guys.

Scamming overpriced useless services. They'll try to sell you things that you don't need, and try…read moreto mansplain why you need it, very disappointed with the customer service as well. Came in with a brake issue, left $300 poorer and nothing resolved.

Had a very weird problem with car's electrical system and gas intake valve…read more Got an AMAZING video walkthrough from Terry the mechanic that included step-by-step thought process as he examined the issue. Very clear explanation that I've never heard from a mechanic before! Well done.

Went in for my 60k service and oil change. Great place with friendly workers, and they treated…read moreeveryone well that came in. I got text updates on my car including a video inspection. They suggested I needed new brakes and a belt with the cost of those things. I was able to take time to Google if they were actually needed and opt through my phone if I wanted to have them changed. Their prices were clear from the start the price given over the phone when I made the appointment was the same price I was charged. They have a waiting area with couches that was packed downstairs and a few tables upstairs. Also they have WiFi. I was clear that I needed my car back in time to pick up my kids and they had two techs working on it to get it done in time! If not they have loaner cars available. I really appreciated not having to get a loaner and returning it. Next major service I'm going here! They know how to treat their customers correctly, and seem to be honest with what you need done.

I've brought my car to Northwest Automotive a few times now, and every visit has been…read morestraightforward and stress-free. They always give me a clear list of what my car needs, and I really appreciate that they don't pressure you. We go through the list together, and I'll even ask what they would prioritize if it were their mom's or grandma's car. As a female, I know that I'm getting honest, fair information every time. That's not always the case at other repair shops I've been to. Hopefully I won't need major work anytime soon, but when I do, I'll definitely be bringing my car back to Northwest Automotive.

Very informative and helpful. Had an isolated issue but they proactively checked the other systems…read moreand provided me with recommendations. Really appreciate the information and got me back on the road confident with the service provided! Mahalo Northwest Automotive Team!