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    Mazda Service Seattle - Lee Johnson

    5.0 (3 reviews)
    Closed 7:30 am - 5:30 pm

    Services - Mazda Service Seattle - Lee Johnson

    Oil changes

    Routine automotive maintenance

    Mazda Service Seattle - Lee Johnson Photos

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    9 months ago

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    Terry's Custom Auto Works - Back to cruising with my copilot

    Terry's Custom Auto Works

    (23 reviews)

    Eastlake, South Lake Union

    Terry is an absolute joy to work with. Not only is he professional, timely and amazing at what he…read moredoes, he's also one of the kindest people you'll ever meet. Someone backed into my classic beetle several years back and nobody would touch it until I found Terry. Seriously, he was the SIXTH shop I physically went to, nobody wanted to touch it but this is exactly the kind of work he does, not to mention any thing else you could possibly ever need done to your car. After finding Terry I switched over to him for all mechanical and body work we need on our cars. He's kept our ancient pickup running strong as well as our newer SUV and when the time finally came, he even replaced the engine in my Beetle (which was long overdue)! He can find any part for any car and get any job done. We are so grateful for Terry, a true treasure!

    I went to a few different "big name" auto shops for an estimate on a noise my car was making. They…read morewere all charging $160+ just to make an attempt at a diagnosis. They were also pricing "could be" solutions and their associated astronomical prices. I stumbled upon Terry's shop and gave him a call. He saw me that day and stopped what he was doing to come outside and give my car a quick once-over. He couldn't pinpoint the problem without getting under it, so we scheduled a slot when he had a chance to do some investigating. Took the car in and he went to work. Called me a bit later and gave me a rundown on his findings. He went above and beyond to breakdown his multiple findings to a novice like me. You can tell that he loves what he does. He educated me - had me get under the car with him and gave me a stethoscope to take a listen while he manipulated parts. It was quite the different experience that I am sure no other company or shop would ever give you. On top of the care, friendliness, and education - he gave me an estimate that was more than half of the blind estimates I got from other shops. So, it looks like I have found my new go-to shop and Terry found a forever customer and advocate for his business! Thanks, Terry!

    Downtown Automotive

    Downtown Automotive

    (76 reviews)

    Lower Queen Anne

    The communication here is fantastic- Lori kept us updated about our repairs every step of the way,…read morewhich is more than a lot of shops in the area are willing to do. She explained the services we needed in detail and was very on top of making sure that we knew what to expect! They did not over-charge or try to sell us any services that we didn't need. There were a few hiccups along the way, but it's clear that this location is VERY busy and they are training several new employees. Even so, they were able to squeeze our car in for a diagnostic and repair when their garage was definitely full. Aforementioned hiccups did cause the repair to take twice as long as we thought, but I would definitely bring my mustang back here again because it's clear that they're just going through some growing pains with new staff and know what they're talking about for the most part. The pricing was reasonable, and they even recommended me a trustworthy shop to go to for a repair that they weren't able to complete. Overall, I genuinely think that Downtown Automotive cares about their customers and are working their behinds off to get all of their clients taken care of!

    I made an appointment to get a diagnostic on my car for a Friday at 3:00. After receiving verbal…read moreand written confirmation the appointment was booked, I came in at 3:00 on that day. I was then scolded (for about 5 minutes) by the person who was supposed to do the service that they would never have time to for their hour diagnostic on a Friday late afternoon (even though that was the service I booked and confirmed the appointment for). I was confused because I had made and confirmed the appointment but after the conflict, I just wanted to leave. I was then followed to my car "to get a quick look" and after another scolding about random parts of my car, he blocked my driver door from closing with his body so I couldn't leave. I ended up being there for 15 minutes and 14 of those were spent getting scolded. I left in tears- because I already hate going in for car services- and will never go back to that establishment again. I would not recommend going here to get your car serviced!

    Mazda Service Seattle - Lee Johnson - autorepair - Updated May 2026

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