I am not sure why this Wend's has such bad reviews on Yelp!? it's one of the better locations that I've been to. The staff is always friendly and helpful. My orders always come out right. I'm not sure what more you can ask for!? read more

We really love the drive-through experience at Wendy's. There's a gal that works in the window where you pay she's so nice. Tonight we went through to get a treat and we ended up getting fries, caramel vanilla swirl crunch, and the Cinnabon rolls pull apart. Everything was delicious. It came to $12 which is kind of pricey, but that's what you get when you get junk food at nine at night in a drive-through. read more

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Terrible customer service ! The lady at the drive through is terrible , won't ever stop by ever again

Why does this location overcook the living daylights out of their meat. Serious question that I'm hoping management can answer - consistently jerky level meat, both chicken and beef; doesn't matter if it's a Dave's single, Asiago bacon ranch, or a JBC, it's dry. The chicken is inedibly bad repeatedly. Why? Why does this location overcook the meat to the degree it does? Thanks! read more

HORRIBLE MANAGEMENT AND NASTY EMPLOYEES!! I hope the owner of this location reads this review,although I think he will not care because of the manager that is in charge who seem to me he should definitely be working at a warehouse and not fast food. The employee at the register was rubbing his nose constantly and never washed his hands once as I observed him. He was prepaing food as well. The manager, whom I got his name was also rude and treated me and another customer, like we were in the hood. This place needs help or shut it down. read more

I've overall had positive or neutral experiences at this location. Yesterday was the first time I pulled away annoyed and disappointed at how I was treated. I bought the "Free Jr. Frosty for a year" tag for $3 . I've used it maybe once since I bought it a few months ago. Well, yesterday I was told by the drive staff (in a rather nasty way), that it's "trash" and no longer valid. Not because it's expired (doesn't expire until December), but because it's apparently missing a plastic peice from the hole?! Nonsense! First, I don't recall it ever having one. If it did, it was made to easily detach. The tag is made of PAPER (not even cardboard), so of course it's extremely flimsy. It's NOT something that could hold up on keys. The idea of it being suitable as a key tag is laughable (I do recall being surprised to pay $3 for a piece of paper, and immediately threw it in a ziplock bag in my glove compartment. I figured that would keep it intact and easily accessible for the handful of times I'd remember to use it). After much back and forth (I remained respectful, but but made it clear I thought it was nonsense), a gentleman came up. He pushed back for a while, but eventually "let it slide this time." I thanked him. Of course the grumpy drive through employee who really didn't want me to have my frosty, had to throw in "We're only doing this because we already slid your card." She just couldn't stand to see someone happy over a small treat. Just mean for no reason LOL. I'm pretty sure they can't just come up with some random reason to void a purchase! It has to at least be stated in the small print. Of course it's not...see photo. read more

Wendy's - Nothing about needing anything other than this. This is all I got! - Fast Food Near Me - Walnut Creek, California

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I got food poisoning and went to the hospital. Not good. Vomited. Terrible stomach ache.

This is one of my go to fast food burger places. Maybe because it is close by my house and open late, but even when I'm showing up for a midnight snack they always get my order right. Staff is always very nice even if they are busy. I usually just go through the drive through, but the interior is very clean as well and I like the large curved windows. Their value menu has almost everything you could be craving and the frosty is always delicious. Around the holiday season time they even have a program where you pay for a small key chain tag and can get a free frosty for every order for an entire year and the proceeds go to children in need! read more

Wendy's - Menu - Fast Food Near Me - Walnut Creek, California

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See I been coo for the past couple years I ain't said shit today the mf day I got a medium fry n got 23 fries in this box im finna tweak out. Yall always hella rude n stingy with the sauce always in a rush. Yall lucky I just fw the food cuz yall be on that weird stuff. read more

Wendy's - Wendy's you coo ? - Fast Food Near Me - Walnut Creek, California

If I can give this place a zero I would. The customer service was just rude. We went throught the drive through. The lady more mature white woman was the person there. My husband who wanted to pay Apple Pay and ask her to bring the machine closer. The lady was unresponsive and was not accommodating my husband request after several attempted verbals asks even though she was looking at him. He took it upon himself to grab the machine closer to him to pay and then Asked for a manager. He picked me up, because I was at the store accross the street and told me about his experience.. He felt discriminated and profiles and didn't want to cause a scene because he is a black male and she was an older white woman. Need I say more! I called, The manager just disregarded our escalation and could not get off the phone fast enough. But did say we can contact corporate if we wanted.. no concern for the lack of customer service in her tone or language. I know this is just a fast food Restaurant. But we are paying customers. I have not called corporate.. yet. But plan to do so. read more

The worst Wendy's Ive ever had the pleasure of going to in my life, the employees are rude, the food was cold and almost raw. The place was disgusting. read more

Went through the drive through and they forgot to get me my drinks. I should've realized, so I went back to main entrance to ask for my drinks because drive thru is too long. They tell me I wouldn't have to wait in the long line to get my drinks. Unacceptable. read more

Wendy's - Went through drive thru and they forgot to give me my drinks. When I tried to go back, they told me to go back in the long drive thru line. - Fast Food Near Me - Walnut Creek, California

Disgusting and rude location, I saw a mouse running out from the restaurant into the parking lot and when I tried to address it to the night manager, she started yelling at me, this Wendy's is not up to standard compared to other locations whatsoever read more

"Bravo Bravo" I come to Wendy's occasionally to get the $5 special. It's really a great deal, and my order was ready in 5 seconds, but that's not why they get 5 stars. It's the wonderful, cheerful employee named Christopher. I have rarely encountered such a cheerful, friendly employee, anywhere. I would come back to this location just to see Christopher. read more

This location is always busy but the food is good and comes out hot and fresh! And the store is always looking nice

Always friendly and well staffed. You can tell this location is different from all others. The employees like being here. Food is always fresh and hot. Frosteeeeee is always perfect. This place should win a fast food excellence award. I never expected to become a regular here. read more

Yesterday afternoon went in order biggee bag, 8.00, got child size meal !!, when did biggee bag become kids meal???, the burger was the size of childs hamburger ... shout out to the best honey mustard in the industry though!!, all in all cheat meal definitely not worth it, for a place that has nothing frozen (one of the real attractions for me , I was disappointed all around), it should be called mini meal read more

Wow, when did Wendy's get so small and overpriced? I ordered a chicken sandwich with the crabby sauce - extra charge, tiny chicken, overcooked. I thought I got a junior until I checked the receipt. No sauce for the fries. No one even asked if I wanted ketchup. I got a drink with my meal and apparently that was an up-charge as well. $13+ for mediocre food - very disappointing. Do better Dave! read more

8/18/23 I haven't had Wendy's in a longass time, and since there was one just a block away from the gym when I was having a craving,... sure let's do it! Well, the food wasn't like how I remembered most of them being. For one, I loved that their burgers were so frickin' juicy that they were almost always dripping with juice and fat. Not this one. Not super dry, but certainly not like before. Fries weren't very crisp either. 2/5 #walnutcreek #wendys #americanfastfood #fastfoodburger read more

they have an automated ordering system, no person on the other end- that is unique- 1 star. Seems like the place is getting upgraded, which is a good thing. Food is ok, there should be more attention paid to putting the whopper together. What we got was all the fixins all on one side of the sandwich. The fries seem to taste better. read more

This girl from Wendy's around her 20s in the drive thru in the second window to get your food and this girl was mean we asked if we could order something else we wanted at the second window to get our food and she said no you didn't order my mom was a customer from there a long time she was new she got mad and hit her waist in madness smy mom knew some people from there and helped her when she was giving our food she didn't look at us she didn't care and almost spilled the coffee in my mom hands very bad service in the drive thru just that one person she also got mad when we said I want to talk to your manager she looked mad and walked away. read more

Wendy's - Fast Food Near Me - Walnut Creek, California

I think Wendy's is often overlooked as a fast food spot. Their burgers are better than most of their competitors and have a distinct taste, assuming from their beef never being frozen. Their chili is solid, and their nuggets (while not very crispy) tend to taste pretty solid as well. Their frosties are a great way to cool down and I find their BBQ sauce to be slightly above average in comparison to other fast food places. It's a solid option when you need something quick and affordable. Overall I give them a 7/10. read more

So I gave them another shot...this time my experience was even worse... They did not put bacon nor avocado on my Southwest Bacon Avocado Salad. My salad was thrown together literally. They always neglect the avocado and bacon. So if you want either on your salad avoid this location. They enjoy screwing people over. This has happened on way too many occasions for it to be an "accident" more like careless employees. read more

Wendy's - Southwest Avocado Salad with Original Chicken, No Avocado, and a poor amount of Bacon . - Fast Food Near Me - Walnut Creek, California

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Food was great but when I got the 2 medium diet cokes it didn't taste right at all . Tasted nowhere near Diet Coke or any soda ( bad syrup) so I decided to call and when I called them 3 times . The third time they answered all confused and when I ask for manger it took them way too long and then it sounded like the same person . They claimed the managers name was " Alicia " when I was talking to " Alicia " she stated they only check their syrups every 3 days when it should be EVERY day ! When I confronted her about the situation she proceeded to take it personal when I stated this is just customer feedback so they can work on the issue she then hung up and then I tried calling again and they don't answer . I called back maybe again 30 min later after the first few initial calls and they still didn't answer . Don't know how this person is considered a manger if she can't take any sort of criticism or any feedback from a guest . Also tried to redial the same store number on my boyfriend's phone and they didn't answer after 3 tries . DONT WASTE YOUR TIME AND YOURE HARD WORKING MONEY AND DONT GET THE DIET COKE . Also Alicia rethink this feedback as something positive ! read more

The policy on receiving online orders is absurd. We had a car of 4 and since the inside was closed we all placed online orders. When we got to the window they told we could only get 2 orders and had to go back through the drive through to grab the other 2. This is the STUPIDEST policy I've ever heard of. I do not see why they couldn't have given us all 4. Will not be back. read more

When it comes to fast food, there usually are a couple places that come to mind: McDonalds, Taco Bell, Jack in the Box. For me Wendy's has always flown under the radar even though I grew up close to one. I just never went. Years later I find myself living pretty close to another Wendy's so I said "why not?", downloaded the app and placed an order. I've been a couple times during the pandemic, usually at night when the craving hits or in the mid-afternoon. The inside isn't open right now to protect employees from exposure and idiots so the drive-thru is the only option. I recommend ordering ahead on the app as it's fairly easy and then you don't need to repeat your order over the microphone. The wait time is usually not too long either but be realistic; you won't be the only one with late night cravings. The employees do their best to do their job, but don't expect them to give you the 5 star treatment. Their priority is to get you your food as fast as possible. The food is pretty good, I usually go for their 4 for $4 deal and most recently tried one of the pretzel burger offerings. Definitely more flavor than the Golden Arches and the chicken nuggets rival Chik Fil A. And you can't go wrong with a chocolate frosty, beats driving all the way to Dairy Queen in a pinch. The quality is pretty consistent, I've yet to be turned off by a cold hunk of something or missing a topping. If you're tired of the same ol fast food, give this place a shot. read more

Wendy's - Pretzel Bacon Pub Cheeseburger - Fast Food Near Me - Walnut Creek, California

This location routinely screws up orders. I only keep going because when it's good I like Wendy's and don't want it to go out of business. But tonight not only was the order wrong, as usual, the food was cooked to death. This is PRECISELY why I goto McDonald's. Way better quality control. Unfortunately I wanted something a little different. In that way I wasn't disappointed read more

Wendy's - Dry as hell. Cooked to death. - Fast Food Near Me - Walnut Creek, California

Every now & then I crave their chili and must have it! It is a perfect blend of flavors, and so satisfying. You can also order it with cheese & onion but I prefer mine plain-it's just perfect that way. The inside of this Wendy's is always as clean as can be, light & bright, and nice to sit in. I miss their salad bar but still, nice options since I am not a fan of their burgers. read more

If you want to be served you need to go through the drive through even if the dining room is open. Walked inside the restaurant, stood in line, saw 3 people working. No one acknowledge me or the other kid waiting in line. So, I got in my car and went through the drive-through. Might as well have a sign on the door. read more

Different franchises of a nationwide chain have different levels of quality, and in my experience having been there about thirty times (especially in 2020, it was our pandemic treat) this restaurant does an unusual great job of being a Wendy's. The food is delicious, and I usually find the staff to be hard working and courteous. read more

THIS PLACE IS HORRIBLE gave me my order AND WASNT EVEN WHAT I ASKED i ordered a Dave single large fries. and chicken nuggets AND GOT BAKED PATATO fuck this restaunt seriously horrible place read more

Wow. That was horrible. The burger looked like it had gone thru some radiation exposure. The fries were wilted and soggy. Good thing they only filled my fries halfway ( I guess ). And the staff, well. Looked like they were not too happy. It's in a nice enough neighborhood which gives the impression of hopefully decent food, but yea no. Don't think I'd recommend this place to anyone. Makes one wonder. Do they WANT to stay in business? I get the impression, NO! read more

This is the experience in drive thru in the evening of 5/23 around 7.45. I was hungry due to working long hours and didn't eat anything since afternoon. I went there cos it's close by with the thinking it would be quick to get order. The guy taking my order in drive thru started playing for no reason. As I arrived I ordered sandwich and first he said which one, second time he said he got it he has it and he went mute for few seconds. I could hear giggles at the back. Then he came back and said ' sorry I had to attend to something very urgent'. There was no one other than me in drive thru. No car in front or behind. Then asked me to repeat my order and said 'I didn't get what you wanted, can you please repeat'. I literally lost my cool at that time and left for another sandwich place as I didn't have time and energy to invest on that s**t, I wish I could sue wendys for discrimination. read more

What's the point of ordering if they give you whatever they want... Order a Dave's Double, they give you a single... Order a Chicken sandwich, the give you a Dave's single without lettuce in a Chicken sandwich wrapper... Apple slices with a kids meal? You get fries... Order three sandwiches? You get a bag-full of fries. They couldn't get orders more wrong if they tried. read more

Got a nice chicken Caesar salad and a baked potato for under $10! Good outdoor dining area, clean bathroom with water that is nice and hot, good friendly staff that were wearing masks. read more

Wendy's - a salad and a chicken salad - Fast Food Near Me - Walnut Creek, California

One of the nastiest cheeseburgers I've ever had also had to pay $24 for two cheeseburgers and a large Coke ridiculous overpriced pieces of meat read more

The customer service is so bad they were rude and impolite! I don't think I will go back there again.

This review is about the quality of food and not the service. The food tastes old and stale. It's only this location too. I've had 2-3 times where I've thrown the food away because the meat didn't smell right or the ingredients were brown. I've also gotten food poisoning from this location multiple times. Seriously, be careful going to this Wendy's. read more

I ordered a croissant breakfast sandwich by mobile order this morning in Pinole, CA . However, the manager refused to give me the order because she said her computer did not see my order although I paid the meal with points and I also showed her my order in my phone. But She still refused to give me the meal I have paid for. This manager has poor management knowledge and skill. She knows nothing about dealing with or solving customer issues. I ended up at Burger King, next door, to get my breakfast. read more

hello, the customer service is not very good. He's not respected somebody always yelling to people