I ordered a croissant breakfast sandwich by mobile order this morning in Pinole, CA . However, the manager refused to give me the order because she said her computer did not see my order although I paid the meal with points and I also showed her my order in my phone. But She still refused to give me the meal I have paid for. This manager has poor management knowledge and skill. She knows nothing about dealing with or solving customer issues. I ended up at Burger King, next door, to get my breakfast. read more

I will no longer be going to this Wendy's for lunch. They have discontinued internet service there. This is a very bad move on the part of Wendy's. I am extremely disappointed by this decision and will no longer be visiting this restaurant. read more

Standard Fast Food. I like the Wendy's chain and this one is on par with others. No problems or complaints. read more

hello, the customer service is not very good. He's not respected somebody always yelling to people

Definitely not the best Wendys in the area, but not the worst. Lines in the drive thru here get insane at times compared to other Wendys around. I favor Pacheco Wendys when i get a hankering for Wendys. One thing they have going for them is they are open later than other Wendys in the area. My go to here depends on the specials of the month and what the deals are on the app. Big plus is the freestyle machines as well read more

Probably the worse Wendy's I've ever been seen. You'd think they'd step up their game with Chil-fil-A down the street. My chicken burger was make with no TLC. Sloppy. They also got my order wrong several times. I work down the street. read more

The lady taking orders in drive-through is either hard of hearing or if she doesn't understand English very well. The line was literally wrapped around the corner. I couldn't wait to make my order to see what was going on and I figured it out it was the drive-through cashier. And the ladies at the front window attitude isn't so great either. read more

They need to have someone competent taking orders. I ordered a burger with no onion and catsup and chicken nuggets. The burger then came with no lettuce tomatoes or pickles, WTF? I said I wanted sweet n sour and honey mustard. Completely horrible, at home no sauce for nuggets? WTF again read more

A few weeks ago I had dinner in this place pretty often. The most convenient feature is the business hours. If you are hungry at midnight, this is a place for you. There are private parking and drive-through service. The main space inside is big and you can find it comfortable for your company as well. The music is not loud and you can use free Wifi. Of course, it is not the best place for work, but it is comfortable enough for web browsing. You should try their Baconator and Dave's Triple. These are the huge burgers. I would not say their meat is super quality, but everything else is impressive, at least for fast food places. There are one of the biggest salads I have ever tried in fast food. Their Southwest Avocado comes with crispy bacon and delicious southwest ranch dressing. The service is nice. I didn't wait for my order for too long. Once I 've got cold coffee, I asked to replace it and I 've got a new one with no questions. And I strongly would recommend this place for delicious fast food experience and late-night dinners! read more

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Completely trash location. Order food 2 burgers to be delivered and somehow only one shows up. I call to correct the mistake and the non English speaking lady working the 5/2/22 shift hangs up on me when I ask about the food, and they ignore my further calls to the restaurant. Never again. read more

It's May 29, 2021... and the doors are locked. It's still just drive thru service only.

Update: I have been back to this location several times since posting this review, and have seen the same manager. On a couple occasions, I have seen her handle extremely difficult customers with a level of kindness and professionalism that is pretty crazy. She's always friendly, and admittedly she does say weird things to almost everyome, but I've watched how she handles really difficult interactions with customers and have been impressed every time. Original review: 2/5 stars I asked for a bandaid because I had a burn and the top layer of skin had peeled off. The manager told me to put yellow mustard on it. I wish I was kidding. There was also a puddle of something near the trash can by the front door, but instead of cleaning it, they put a "wet floor" sign on top of it. I was in Wendy's for more than half an hour, and it was like that when I arrived, and still like that when I left. read more

There's always a line in the drive through at this location but it moves pretty fast. The employees are very nice here and actually smile. Easy. Fast. Fast-food fresh. read more

Wendy's - Frosty! - Fast Food Near Me - Walnut Creek, California

I drove all the way out there, waited in line for 20 minutes in the drive-through, just to find out they don't have Apple Pay. Please update your drive through registers Wendy's... read more

I like the food, but my son's burger was so undercooked it was alive, and it gave him rabies.

Came here for a quick bite after the airport with my brother-in-law and sister after coming from the airport. We only did drive-thru since it was late at night.I was originally looking for an In-N-Out but we didn't find one a long the way. I ordered the jr. bacon cheeseburger, chicken nuggets and rootbeer. Everything was good! :) read more

It's with sadness and shame that I have to acknowledge how often we come here, but this is a pretty solid stop for grub on a late night or lazy day. For $4, you can get a tiny burger, nuggets, fries, and a Coke. It's a frighteningly good deal - as in, wth am I actually eating that could be this cheap?! Clean place if you're eating inside, and quick service at the window if you aren't. If you're in the mood for something more substantial, there's a Freebirds right around the corner, and a Sprouts Grocery if you're looking to make a life change. ;-) read more

HELLO, MY NAME IS FROSTY!! Several years ago I worked at Camp Hammer in the Santa Cruz Mountains. All of the staff were given camp names to use for the summer with the kids and other staff. The names were assigned to us - we didn't get to pick them ourselves. I was given the name Frosty. I believe this happened because in my camp application I had mentioned how much I love eating the Frozen Dairy Dessert from Wendy's: aka The Frosty!! This Wendy's wasn't far from my parent's house, where I lived from 1989 to sometime in the 2000s. My parents liked to cook dinner at home, and I didn't eat a lot of fast food, but I camp here countless times over the years for the dessert and sometimes a baked potato with chili. I like their tiny side salads too. They have a good value menu and it has a few healthier options. That's nice. They cleaned the place up a couple years back - redid everything and it looks very nice. I think that was around the time the talk of In N Out coming to the area was starting. Smart decision! This Wendy's looks great and service is still just as friendly as ever. read more

Wendy's - Awesomeness cone - Fast Food Near Me - Walnut Creek, California

Newly renovated, it looks like a Wendy's on steroids. You can't miss it. Before today, I can't remember the last time I had a frosty. Today I decided I wanted one. They have all these crazy frosty floats and mix ins but I stuck to the classic chocolate frosty. It was just as tasty as I remember and, at just over $2, not a huge drain on the wallet either. Yes, this is your typical fast food fare but this Wendy's is particularly community friendly. Years ago they voluntarily put in a staircase to the church parking lot at the far end of their lot and happily allow overflow parking on Sunday mornings. read more

Bad customer service. Asked Davner at front desk for bathroom keys. She said she doesn't know where the keys are. Wouldn't make effort to ask coworkers. read more

Worst customer service ever. Went through the drive-in and had to ask the employee to repeat himself two times because he was mumbling and he seemed annoyed I was asking more than once. Not one thank you do you you need condiments, nothing. No eye contact. Will not be back for just that reason. read more

Poor service. Didnt give us straws or asked if we wanted ketchup or anything....assumed the sizes we wanted for the combos meals and didnt bother asking if we wanted a small,med, or large combo and they chose random sizes for our different combo orders. One came as a large, one a small.....When asking for a larger combo, they told me they didnt know how to fix it and asked me to return to the back of the line of the drive through to fix my receipt. Personally, if ita ur mistake....comp the larger size drink and fries....asking me to wait and go back to the line for u to fix your mistake is not a way to keep customers returnings Its fast food, not rocket science. read more

Don't go to Wendy's late in the night. I stopped here after work since I hadn't eaten anything. I ordered a simple burger, lettuce wrapped with no sauce. Well it being 10pm and well over 12+ cars I couldn't go back through when I checked the burger had sauce on it. I don't do added sugars unless it's a special occasion because it makes me really sick and icky the following day. Well here I am not feeling well because I had no choice and had a 30 minute drive home. Typically they follow instructions with the lettuce wrap and no sauce but this Wendy's late night doesn't follow them. read more

Bought the new Jalapeno Fresco Spicy Chicken sandwich ($4.99) and the Ghost Pepper Fries ($1.99). Both are very good! The spicy sauce is on the chicken sandwich and it does have a kick to it; the chicken piece is also large and very good. The fries are great and not spicy even though they do have some of the sauce on them. For the price it's great! Enjoy it. read more

Wendy's - Jalapeno Fresco Spicy Chicken sandwich ($4.99) with spice sauce and Ghost Pepper Fries ($1.99) with sauce. - Fast Food Near Me - Walnut Creek, California

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If you want food fast this is not the Wendy's for you see at this Wendy's if this windy's They are into quality not quantity. Even was a giant line this Wendy's is killing it I mean I've been coming here a few times a week when I need to pick me up. The chicken sandwiches have never been better and with a buy 1 get 1 for a dollar you know I'm getting 2 chicken sandwiches a milkshake 2 fries and 1 spicy and a burger heck I'll get a cheeseburger and some nuggets too, don't try to stop, me but seriously t10-10 we appreciate you. read more

Something is going on at this Wendy's. Do NOT leave drive-thru until you check your bag! In line for 15 min before we got to the mic, then sat there for another 4 minutes. We ordered one chicken sandwich and a 4 for $4. Not rocket science here. Fries cold, lid not tightened on soft drink so it spilled, and burger not in bag. Unfortunately I wasn't gonna go back and wait for another 10 minutes ... either steer clear or at the very least check your order before you pull away from the window! read more

I have been coming to this Wendy's drive thru for over 2 years. EVERYTIME and I literally mean everytime they have cheese sitting out. When you look in the first window you will see it. I have yet to not see cheese sitting out. I am not talking about twice, I would estimate 30+ times. Look for yourself. Oh, the food and service is also great. read more

Ordered their $5 biggie bag. Horrible. Fries, nuggets, and meat in the burger were all old. Bummer since I usually like Wendy's.

The sizes of the 4 for $4 are insultingly small. I'm 5'1'' and I can wrap my entire hand around the fries container. The chicken nuggets are so small that they're about the size of a quarter (and they're always cold, never fresh). Never again. read more

The lady who works at the drive thru window is unbelievably rude. Every single time I come here she is exceptionally impersonal and grumpy. I asked for my total again so I could give exact change (to help HER) and she didn't respond. I asked again after about 40 seconds of her not acknowledging me, she replied with a scoff saying "I said 5.41, helllloooooo" in an extremely condescending way. I work in the food industry and totally get being frustrated with some situations, but she's rude before you even speak to her. Older white lady with tattoos on her arms and curly hair. I'm adding one star because everyone else who works there is good at their job and nice. If i wasn't in a rush to get to my job I would've gone in and spoken to the manager. read more

This one sucks. I need to use the bathroom and they're closed. Useless. Thanks for nothing.

I hate to write bad reviews. If you upgrade your small meal to a medium they just half fill it out the fries. It's not Ok to do that. I get it your busy on a Saturday but customer service should it be the best specially when you guys are that busy. Very disappointed. read more

Wendy's - Fast Food Near Me - Walnut Creek, California

I had a less than stellar experience at the drive through one night, and when I came in to see the manager about it, she was amazing. Wendy's is probably the only fast food restaurant I go to, and this one is so close by so I'm happy they are really great at customer service. Thanks! read more

I ordered coffee they were out had to make more I said i would wait Staff brought fresh cup of joe to my table Great service for a fast food place! read more

Lol...That's right Wendy's I know, I know Wendy's. However I am writing my review based upon ONE PARTICULAR ITEM which is the only thing I order there, and that Item is there Chili. Yes and some descent chili it actually is. Loaded with fiber, with only 200 cal and 6 grams of fat per small cup for only a buck and some change, you can't go wrong. It's tasty, filling, convient and economy friendly. As for everything else I cant say much, though there chili is worth trying. read more

My son wanted Fries. He has to also eat a cheeseburger with his fries at lunch. He cant just have an all carb lunch. The window person was so absolutely sweet. I think he was the manager. They were super fast at lunch time and had everything timed perfectly. Fries were ok but the bun on his burger was really good. He ate it up! read more

Given that this location is right across from my work, I can't complain that most of the time I get great customer service. The staff member who works the cash register who has a foreign accent is very friendly and should always be given credit for his great service every time I've came in. The food for me comes out quick just as I like to. However, one night after midnight, Leticia (manager) screwed up my friends and I's orders and she seems super confused... how is that possible? She had a huge line built up because of all of it. Looking at her, she continued looking around complicated and had no system in place it seems. When it's about late night grubs, for many young people, it's important to continue fast service because many people are hungry. Don't promote someone to manager if they can't do everything efficiently, you might lose business if it continues to happen. But this is still a good Wendy's to me! read more

This is a very nice Wendy's with a handsome patio, nice inside atrium seating, and staff that actually looks happy to be here. It's Wendy's food of course, but I've always appreciated having the salads and baked potato options. As for the calorie counts? I'll admit that they do push me to make better choices, but I'll still be coming here. read more

I live with a French Fry addict. Seriously, we get fries 2 or 3 times a week. Wendy's is his current go-to, so we've gotten pretty familiar with this joint over our summer in CA. Here are my thoughts: The plus side is that the fries are consistently hot and crisp! Whomever is in charge of the kitchen knows their stuff. Due to a mistake by a cashier, we were overcharged by a lot. Instead of $4.50, we were charged $45.00. The transaction was canceled, but it took a few days to show up on the card as canceled (-1.) But, whatever people make mistakes. We went two days ago, and the young man over the drive through asked for our order. I started to talk, and I was cut off by him talking to another customer (once again, understandable.) I had a couple more false starts before finally getting through. I won't lie, by my 4th time, I was kind of annoyed and it probably was clear from my tone. When I pulled up to the window? I was met by a sullen, angry-eyed kid. He didn't say a word to me, just shoved my bag at me and glared. Super rude (-1.) Tl;dr- The fries are always hot, but the service is cold. read more

27 minutes for 1 homestyle wrap, and 1 baked potato in a line of just 4 people. I paid extra to have chives, sour cream, cheese, and bacon on it. Of course I check my food and theres just butter and chives. After i leave and start eating my food on the way to work i pulled a hair out of my mouth after eating half the wrap. The young boy on cash register had the rudest attitude, and avoids eye contact. Wont even say hello to the customer. read more